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Found 25 results

  1. We are currently having problems with an integrated dishwasher. Since buying it in Mar 2016, there have been several faults when it needed an Engineer to make the repairs with new parts. The current issue means yet another repair will be needed taking the total to 5 repairs in just over 18 months. I feel we've got a 'dud' unit and the manufacturer are trying to get it to limp over the March warranty expiry date. Ideally like to have it replaced since i have lost confidence in this machine and it's ability to be useful much after the warranty expires. What are my rights
  2. Hi, I recently collected a used car on finance(hp) from my local dealer, I have done about 200 miles in it and the vehicle had already done 50000 miles. Vehicle is an Insignia 2.0 cdti sri 2012. When I test drove the vehicle I noticed that the gearbox was a bit different to the one I was used to but thought it may be the characteristic of the box. Having now driven the vehicle a bit more it is apparent that the gearbox may have a fault which I am going to ask the dealer to investigate. Could I ask for advice on who is responsible for any repairs that maybe required and a
  3. Good Afternoon, Looking for a bit of advice. I bought a new car in July last year. It stutters and hesitates and can be quite dangerous when overtaking never knowing when your going to loose power. Fault is intermittent. After 3 months placed into approved dealer. They looked at it for about 5 minutes, never found fault (of course). Just before the 6 month mark I complained to the finance company and informed them I sought remedy of the fault. (Pretty much the exact words. I never said I wanted it Repaired or Replaced but 'sought remedy) Finance
  4. Hi All, A friend of mine is having a problem that I'm helping with. He purchased a secondhand Mercedes sports car for £26,000 from what he considered a reputable car dealer (not main dealer)it was delivered Thursday 13th July 2017. They are FCA regulated (Ref No 658267 ) and a representative of (MBI) Limited (Ref No 312143) He paid £10,000 deposit cash and the rest on finance with Close, the first day he noticed problems which were reported the second day, he thought there were gearbox problems and noticed the active intelligent lights were not working. He was asked
  5. hi everyone, A little advice needed please. on the 6th july I had a new polycarbonate roof fitted aprox 5 mtrs by 4 mtrs which has turned out to be a right bodge job done. Morning after fitting I noticed endcaps had fallen off, wrong material used on side frames, poly roof sheets had 2 inch gaps near to house so rain can get in, sheets were cut cut so badly it looks like they had been chopped with an axe, glazing bars lifting, scratches real bad big scratches. I contacted business owner who said ill come out which he did 3 days later to be told yes the fitters had codged the job
  6. Bought a 56 plate fiesta diesel 14th July. 2016 First problem we had was the alternator failed. The dealer replaced it within a couple of days. Now we have a more serious problem where it appears that the ECU has failed. This was reported to them on the 18th November and they collected it on the 21st November. The car is still with them and were being fobbed off with excuses. I remember seeing something on CAG saying that any fault found within 6 months of purhcase is deemed to be there at the point of purchase and the dealer is responsible for the repairs. Is this
  7. A family member decided 10 months ago to replace his ageing car with a factory-ordered brand new one. He opted for a PCP deal having first undertaken extensive homework about total interest payable and likely future value etc. Of all the options open to him, the PCP deal together with further incentives he negotiated with the supplying dealership most suited his circumstances. Until recently, he had no cause for complaint. But then the symptoms of one or two faults (or a single inter-related fault) affecting engine and auto transmission became evident. The car has been into the supplyin
  8. Hi, Another car drama, me and cars just don't get on... Bought a 2005 Land Rover from a small dealer 250 miles away all of 9 days ago on finance, which decided to break down yesterday, dead alternator... I contacted the dealer this morning to say i wasn't happy and that it would need to be repaired, and offered them a quote from my local independent Land Rover specialist of £712.49... They went on to state that the warranty provided with the car would only cover repairs up to £300, well having been through this drama before (pre 2015 and with SoG) i know that t
  9. Hi I'm posting this on behalf of my Mum who purchased her car in November 2015. She bought a ford C Max 55 plate for £2795 which came with a 3 month warranty. She's barely driven the car only having covered 500 miles since, but the car is starting to have quite a few serious faults, mainly with the ignition and some warning system regarding acceleration. None of it sounds very good and the AA have had to come out a couple of times to get her started. She's booked it in to the garage she originally got it from to be repaired and was wondering if the dealer is re
  10. Circle housing are known for being terrible when it comes to repairs. I've just moved into a new flat a couple of days ago, I found 7 faults, 2 of which I fixed myself (loose waste pipes / light starter). but the other 5, are a bit more complicated. Window very loose and doesn't close properly, leaking copper pipes (only when water is flowing), toilet doesn't stop filling up (I turn this off at the valve when not needed), outside light turns on and off, and a heater doesn't work. I have reported the faults, and listed the issues, explaining that the water doesn't leak when the taps
  11. Hi, We recently bought a vehicle from Carcraft. We had the usual Mis-haps with being called back to sign paperwork they'd forgotten etc - but that's not the issue. We recently had the car MOT'd at their Radcliffe branch, and there were a few advisories. Some of those indicated rust, and also a leak (I think transmission fluid?) The car has been used for a month since this, and then - yep - you guessed it, engine management light came on. I pulled over immediately, and contacted them. They wanted me to take it to Radcliffe - which is a fair drive - and I wasn't prepared
  12. bought Focus ST from a dealer 2 and a half weeks ago, the dealership was 200 miles away so it was a 400 mile round trip to get the car, the car is on finance. on the way home i thought i could feel a slight vibration, it was late the next day i took it to a tyre garage to get the wheels balanced as i thought that could be what the problem is. i was told all 4 tyres are past it, the car passed an MOT the day before i bought it so i said they cant be.. the garage lifted it back up on the ramps to show me. the 2 front tyres are very bald on the inner edges
  13. We picked our car up Saturday 31st, from a garage near sheffield, we got finance on the car, so though at least if things don't go right we can just deal with the finance co' So believe it or not, the car started playing up, pulling to the left and knocking around, we managed to get it home as it was closer than returning to the dealer ( safely anyway) after speaking to the rude dealer who said it had just been mot'd and serviced, and putting the phone down on me a few times, it was agreed to take the car to a local garage for them to have a look at . within 5 min
  14. Hello I purchased a sofa from DFS in June 2014 via 4 yrs credit, received delivery in July. A leg has broken, the wood around the leg screw has obviously smashed, and two of the arm rests have also sunk, obviously the wood under the arm rest broke. A upholsterer manager is coming to look at it on Tuesday. I do not wish for the sofa to be repaired, as its obviously of poor quality and not fit for purpose, and will inevitably require numerous future repairs.I would like to reject the sofa under the terms of the Sale of Goods Act and get a refund. It is not fit for purpose, unsatisfacto
  15. Hi, I hope someone out there will be able to help me - I am currently having problems with a local car dealership who are insisting I return my temporary car and take my original car back. However I consider it is unsafe to drive, following three major issues in a 5mth period. The engine blew up in Apr 14, then the car had complete brake and steering failure in Aug 14 while I was driving it which was terrifying. I have tried speaking & writing to the dealership, HP finance company and manufacturer however they are all passing the buck and its difficult t
  16. It's a 2002 Passat estate with nearly 190,000 miles. Yep, worthless in theory. But I paid a couple of grand. And a couple of grand is a couple of grand. I went to view it, and to be fair it has loads of receipts, it's been cared for, new brakes, 4 new good tyres, new timing belt, recently serviced by previous owner. Went on a test drive with dealer (well he drove it as he didn't let people test drive) and he said it was spot on. Which is was in all fairness. No nasty bangs or anything. We even tried the aircon and it seemed cool enough so I drove away happy, I admit. However a coupl
  17. I might well be in the wrong place, but I have to say Consumer Forum Website has been a great help to me, It's been a great aid when trying to work out stuff about ATOS and ESA and even the car. The only problem I have is when posting a new thread, you're limited to 2 tags, so if you're title is rather long, it's quite hard to chose which words to use to get your point accross Apart from that, I don't know how I managed before without Consumer Forum before!!! Three cheers for whoever developed it!!! Thnx4tht
  18. i purchased a samsung rsh1 american style fridge freezer from currys in jan 2010 £699 it stopped working over xmas in 2011 failed again in 2012 failed again in 2013 each time i had it repaired through samsung as curries refused, the fault is a common occuring issue with these models where they freeze up tripping out the fan unit and subsequently tripping the house consumer unit. after its repair in 2013 it failed again a week later but this time the compressor failed i have a independent engineers report i have sent to knowhow they hav
  19. Hello, // sorry for the long post, probably too much detail I bought a £15k brand new car about 6 months ago (6 months and 12 days) from a VW dealer on finance (HP), the car developed a fault (probably a minor fault, not sure yet though) with the clutch and had a problem with the rear wiper, the clutch being the issue I was mostly concerned of. As this is my first car, I was more enthusiastic about the fact that I have a car rather than noticing problems with it, also I didn't realise initially that there was in fact a problem with the car only after I looked it up and saw that it's
  20. BT have provided us internet for the last 5 years. It is a slow connection (0.5->1.0Mb/s) because we live 5 miles from the exchange. These speeds we have always accepted as we live in a rural area. In the last few months the internet keeps dropping out and slowing to 50Kb/s. At this speed the internet becomes all but unuseable. BT can fix this temporarly by "resetting profile" at exchange but problem always takes several days to resolve then comes back again in 2-3 days. Now they are saying line has degraded and they will not repair the line and offer to terminate my service. This woul
  21. Hi All, Very quick question, I've recently bought a used car. It has a couple of niggly faults: 1. Wheel Bearing - this is being sorted by the dealer 2. Automatic Head Light Adjustment Fault Its the 2nd part I need clarification on, it happened a week after owning the car, I've reported it to the dealer but they have stated that only major mechanical faults are covered under the warranty they have given me. They are only doing the bearing as it would have been bad before I took possession of the car. Its a 06 Plate Citreon C4 2.0 HDi paid £3999.00 Thanks.
  22. I bought a car on March 4th 2013 from a car dealer who trades from home. I paid £1700 for the car (2002 Focus ST170). It was up for £1995, i knocked him down to £1700. When i took the car for a test drive there was a random light on the dash, the dealer said it was the traction control. I trusted him, as he obviously knew about the car...or so i thought. This light turned itself off a day later. So i wasn't too concerned. It turns out it was a coolant warning light. It never returned after about 3 days of having the car. Within a week the Engine Management Light came on, i bought a O
  23. hello my street was affected by the floods of june 2012 although my house was not flooded since then our lights have flickered and tv goes off then back on 3/5 times a day and now ive noticed our combi boiler turns off then back on i had my electrics looked at and my tv looked at both are fine and was told the floods had damaged the underground electrcity cables so i contacted northern powergrid who sent a engineer out and he told me that nothing could be done until a lot more of my street phoned up to report the fault then a team would be sent out to find and fix the fault i have complained t
  24. Hi maybe just unlucky but I have a Zafira b 1.6 the clutch judders, the air con dosent work, the heater is only luke warm at best and the spanner light comes on with code p1113. Would you fix the faults? or try to get a refund from the dealer and buy another? I purchased the car on the 1st May and have driven 800 miles over the last 4 weeks. Bazza
  25. since purchasing a used focus lx from a well known garage only 3 weeks ago i have had to renew the clutch,pads and discs. is there anyone i can contact other than the garage as they have just fobbed me off?
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