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jacktheband

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  1. "We are a white couple...". Maybe I'm missing something. What is the purpose of stating your ethnicity in description of events?
  2. So, to check I understand correctly. You were concerned there was a possibility you had covid, you took a test and then went back to work for the 2 days after taking the test until the point that you found out the result was positive?
  3. As the others have pointed out, you don't have any right to a refund but they have gone above and beyond what's required of them to do this for you. However, what I would say is that if they are asking for your personal data then they are required to explain the reason for needing this. Probably all above board like the others have said. Although a reply of 'because we need it to do a refund' doesn't explain why they actually need it. A reply of 'to help ensure we are not defrauding the company by noting who we actually refunded' would be a lot clearer and satisfactory. Would suggest that you go back and see if they'll still let you do the refund and politely ask them to be a bit clearer on how they plan to use your data and check definately not for marketing purposes.
  4. I used to work in customer services for EE many years ago. If I dealt with a complaint with the same outlines as described here, I would most likely refuse a replacement on the grounds that the phone was likely damaged rather than faulty. Obviously, I would try and take into account all the variables in the situation, but the most likely cause in the situation such as this is that it was an accidental damage (even if the user wasn't aware exactly how they damaged it). That said, if someone had subsequently got an independent report advising that it was indeed a fault with the phone which must have been inherant since the point of purchase then there would have been no argument from me. Immediate repair/replacement and refund for cost of obtaining report. So do what DX100uk says, that seems the best course of action. Without it you would be on an impossible task convincing anyone it was not accidently damaged.
  5. They should have a sign displayed if they have a returns policy which gives you options over and above your statutory rights. But the absence of such a sign is fine as they are not offering you any additional options.
  6. In a nutshell: yes, they can refuse a refund. You have no right to demand a refund. If the goods were as advertised and not faulty and the only reason you want to take them back is that you've changed your mind then I'm sorry but you don't have any rights to demand this. You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it.
  7. Need a bit more clarity on the point about them not providing the service you paid for. Did the dongle pick up signal but failed to allow access to the Internet? Or did it fail to even pick up any signal? Did you try it in another location, ie outside or a few miles away? Just trying to a certain where the fault was, i.e. Hardware, network, or attempting to use it in a location of no coverage.
  8. Log a case with IBAS. They are the gambling industry ADR scheme. I believe Betfred are signed up to them. I have used IBAS in the past with a dispute with Betfair. Took a month or two but it worked and I got the outcome I was after.
  9. I bought a Hotpoint fridge brand new 2.5 years ago (can't remember the retailer offhand - i plan to dig this info out in a bit). It's worked well for the past 2.5 years, happy with it. However, today my missus was sweeping the floor and tried to sweep a little bit under the fridge. As she knocked the underside of the fridge door with her brush quite a lot of paint fell off revealing some bad rusting underneath. The fridge continues to operate, but obviously there is some rust concerns with the door that will no doubt get worse. As an initial standpoint, is it worth pursuing with the retailer under Consumer Rights Act for a repair of the door (which essentially will be a door replacement i would imagine)? Or should i expect that from a 2.5 year old appliance and live with it?
  10. IMO you are correct and DWP are wrong. 12.2 days / 5 days in a week = 2.44 weeks of leave to be paid for. £20232 / 52 weeks in a year = £389.08 per week (weekly pay) There payment (before tax and NI) for remaining holiday should be 2.44 x £389.08 = £949.36
  11. The right to be forgotten is not absolute, and usually there is a reason why they cannot just delete any data they hold about you. That said, if they are using consent as the lawful basis to send you texts and emails then you absolutely have the right to withdraw that consent and they should cease sending you these emails/texts .
  12. Hi guys. Have just read all of the exchanges in this thread. It is certainly an interesting debate! As for my situation, it is a little bit of an anticlimax! We took the car to a garage we know to get the cambelt done as i believe they should be done every 60 000 miles, and our car is 80 000 and i have no service history so don't know if it's ever been done. No point in risking things. We asked them to look at the washer at the same time. Turns out it was a dodgy connection which they easily fixed for free. Job done. However, reading these replies has been of great value to me in trying to understand the ins and outs of the CRA. I deliberately bought the car from a dealership so i would have more recourse for faults as opposed to buying privately (i had always bought cars privately beforehand), so it has been good to know how these rights do or do not give me protection. Thanks for everyone's input.
  13. Ok, thanks for the reply. I will pay to get the windscreen washers sorted if i don't have any leg to stand on. Thanks for all your helps.
  14. The car is 8 years old. They have replied to my last email confirming that they would not repair it free of charge. As for the law, can someone help me understand things? If am wrong then i have no problems in holding my hands up and getting off my high horse! I was under the impression that if a fault develops within the first 6 months since purchase (which includes buying a used car from a dealer) then the fault would have been deemed present at the point of purchase and it is up to the seller to prove otherwise. The washer motor worked when i bought the car but now does not work. I would deem this to be a faulty washer motor which was on the way out when purchased and just took a few month to finally conk out. The fact that it worked for a period of time when i bought the car didn't mean that it did not have an inherent fault within it. I paid £5k for a car that is 8 years old, so i don't think it is reasonable to expect the windscreen washers to work for longer than 5 months. I certainly don't view it as wear and tear. If it was tyres or brakes then that would be something they could argue 'wear and tear'. It's no hardship for me to arrange repair of the windscreen washers myself if i don't have a leg to stand on. But at the same time, if it is the dealer's responsibility to repair as it is within 6 months then i will stand my ground. If anyone could explain how the CRA applies to this situation then i;'d be grateful. Thanks.
  15. I bought a Nissan Qashqui from a local independent dealer in June this year for just over £5k. The turbo went faulty within 30 days, after an initial appearance of indifference from the dealer they did indeed repair it and all was good. However, we now have an issue with the windscreen washers (both front and back) in that they just don't work. I can hear no noise when trying to use them which leads me to think this it is the washer motor (i have checked the fuse and it is not that). The washers did work upon when we first got it, but over the past few weeks they have stopped working. I contacted the dealer via email yesterday confirming that the car is under 6 months since purchase and this fault has occurred for which i would like them to repair. Their reply has been: "Sorry to hear you are having a minor problem with your Nissan Qashqai unfortunately due to you only having a 3 months major mechanical warranty which would of expired on the 11/09/18 this wouldn’t be something we could cover the cost of. Even if this issue occurred during the first three months of you owning the vehicle the washer jets wouldn’t be covered due to the warranty only being a major mechanical warranty." I have just replied to them that my request for them to repair this free of charge is under the Consumer Rights Act 2015, section 9 "Goods to be of satisfactory quality". I have reiterated that i expect them to repair this free of charge or state their final position on the matter so i can then decide on my next course of action. Can anyone give me their thoughts on whether i am completely in the right to demand repair for this issue on a car bought privately from a dealership just under 5 month ago? If they refuse to play ball, what should my next steps be? I have kept all communication with them via email so i have a clear trail, but if we do have any chat via phone then it will be recorded (i have installed a call recording app - thanks to all the advice on here!).
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