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About jacktheband

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  1. I used to work in customer services for EE many years ago. If I dealt with a complaint with the same outlines as described here, I would most likely refuse a replacement on the grounds that the phone was likely damaged rather than faulty. Obviously, I would try and take into account all the variables in the situation, but the most likely cause in the situation such as this is that it was an accidental damage (even if the user wasn't aware exactly how they damaged it). That said, if someone had subsequently got an independent report advising that it was indeed a fault with the phon
  2. They should have a sign displayed if they have a returns policy which gives you options over and above your statutory rights. But the absence of such a sign is fine as they are not offering you any additional options.
  3. In a nutshell: yes, they can refuse a refund. You have no right to demand a refund. If the goods were as advertised and not faulty and the only reason you want to take them back is that you've changed your mind then I'm sorry but you don't have any rights to demand this. You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it.
  4. Need a bit more clarity on the point about them not providing the service you paid for. Did the dongle pick up signal but failed to allow access to the Internet? Or did it fail to even pick up any signal? Did you try it in another location, ie outside or a few miles away? Just trying to a certain where the fault was, i.e. Hardware, network, or attempting to use it in a location of no coverage.
  5. Log a case with IBAS. They are the gambling industry ADR scheme. I believe Betfred are signed up to them. I have used IBAS in the past with a dispute with Betfair. Took a month or two but it worked and I got the outcome I was after.
  6. I bought a Hotpoint fridge brand new 2.5 years ago (can't remember the retailer offhand - i plan to dig this info out in a bit). It's worked well for the past 2.5 years, happy with it. However, today my missus was sweeping the floor and tried to sweep a little bit under the fridge. As she knocked the underside of the fridge door with her brush quite a lot of paint fell off revealing some bad rusting underneath. The fridge continues to operate, but obviously there is some rust concerns with the door that will no doubt get worse. As an initial standpoint, is it worth pursuing with th
  7. IMO you are correct and DWP are wrong. 12.2 days / 5 days in a week = 2.44 weeks of leave to be paid for. £20232 / 52 weeks in a year = £389.08 per week (weekly pay) There payment (before tax and NI) for remaining holiday should be 2.44 x £389.08 = £949.36
  8. The right to be forgotten is not absolute, and usually there is a reason why they cannot just delete any data they hold about you. That said, if they are using consent as the lawful basis to send you texts and emails then you absolutely have the right to withdraw that consent and they should cease sending you these emails/texts .
  9. Hi guys. Have just read all of the exchanges in this thread. It is certainly an interesting debate! As for my situation, it is a little bit of an anticlimax! We took the car to a garage we know to get the cambelt done as i believe they should be done every 60 000 miles, and our car is 80 000 and i have no service history so don't know if it's ever been done. No point in risking things. We asked them to look at the washer at the same time. Turns out it was a dodgy connection which they easily fixed for free. Job done. However, reading these replies has been of great value to me in try
  10. Ok, thanks for the reply. I will pay to get the windscreen washers sorted if i don't have any leg to stand on. Thanks for all your helps.
  11. The car is 8 years old. They have replied to my last email confirming that they would not repair it free of charge. As for the law, can someone help me understand things? If am wrong then i have no problems in holding my hands up and getting off my high horse! I was under the impression that if a fault develops within the first 6 months since purchase (which includes buying a used car from a dealer) then the fault would have been deemed present at the point of purchase and it is up to the seller to prove otherwise. The washer motor worked when i bought the car but now does not work.
  12. I bought a Nissan Qashqui from a local independent dealer in June this year for just over £5k. The turbo went faulty within 30 days, after an initial appearance of indifference from the dealer they did indeed repair it and all was good. However, we now have an issue with the windscreen washers (both front and back) in that they just don't work. I can hear no noise when trying to use them which leads me to think this it is the washer motor (i have checked the fuse and it is not that). The washers did work upon when we first got it, but over the past few weeks they have stopped working. I c
  13. Hi all, sorry i didn't update this thread with the outcome. The dealer accepted the fault and completely repaired the issue promptly. Despite their initial 'hurrumpf' they did sort it out quickly. On to a new issue with the windscreen washers which they do not seem to want to repair. But i will start a new thread for that one.
  14. I bought a used car from a local independent dealership on 11th June this year for £5200 (Nissan Qashqai). It's been a good car since i bought it up until 2 days ago when the CD player stopped playing CDs (it's a 6 CD changer) and then yesterday when the car went into 'limp' mode when driving home. I called the AA who diagnosed a fault with the turbo and towed me to the car dealership. As it was late on a Sunday evening i left the car outside the dealership and returned there this morning at 8.30am to hand over the keys, explain the situation and ask for a repair. The reason i am pos
  15. My suggestion is to raise the request with them first for repair/replacement/refund. Only when they ask you to prove that the fault is an inherent manufacturing fault that you then get an engineers report. I suggest this as I had a similar situation with Co-op recently for a faulty TV. I escalated the situation with them as they were trying to fob me off with the manufacturer. I was fully expecting to be asked to prove the situation as the TV was old than 6 months. However, they decided to simply cave and refund the fill price of the TV (despite it being 18 months old). So worth raising
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