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johnjordan

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  1. Apologies, I've been at work since early this morning. I tried to crop the whole page of terms and conditions so only those relevant to cancellation appeared as your site would not accept the whole page. Is there an email address I can send it to as I really don't know how to reduce the size to an acceptable level for this site?
  2. Point taken about recording calls and paper trails. Unfortunately I don't know how to record calls now as successive android updates have stopped the ability to record calls. As far as coming here earlier, I was satisfied that they were going to install on 21st December .and it was only this afternoon that they phoned me with the further delay and that I said about cancellation of the order. Until then I had no reason to come here. My biggest regret is that I didn't get the original lead time in writing. I have taken a photo of their T&C's, does it have to be in any particular format to send it?
  3. I don't know yet. they said they would let me know on Monday. I don't want to threaten to take them to court if I don't stand a fair chance of winning. Their contract states I would be liable for any charges incurred by them to date, but I feel that after all this time there shouldn't be any charge.
  4. Unfortunately no. I have the email from the general manager apologising for the lack of communication, and of course my emails to them. That's all I'm afraid.
  5. Thank you for the speedy reply. No, I haven't parted with any money, and the company is Needhams Windows, Loughborough, Leicestershire.
  6. Hi, I hope I've put this in the correct forum. I'd appreciate some advice before I decide what action to take next. At the beginning of September, I ordered a new front porch from a local but reasonably large company. Their salesman came to my house to take rough measurements and advised a lead time of 6-8 weeks, which was acceptable to me. A few days later a surveyor came and took exact measurements. On 27th October, 7 weeks later I received a phone call from the salesman asking if they could make a small change to the specification. I was happy to do so and sent a confirming email as requested. I was then told that the doors for the porch would be going to be manufactured on 31st October. On 21st November I emailed the company asking for an update and followed up with a further email on 28th November as I hadn't heard anything. I sent another email to a different email address in case the first address wasn't being monitored. This email was replied to by way of a phone call during which it transpired that nothing had actually been done to manufacture the porch. I sent a further email that day expressing my disgust and anger that after 12 weeks my order was no further forward and would certainly not be installed before Christmas. I also mentioned that I was thinking of cancelling the order as I had received a similar quote from another company. Their T&C's state that if I cancelled the order I would be liable for any costs incurred. I then received another phone call from someone claiming to be the general manager of the company. He acknowledged that my order had been mishandled from the start and that he was taking personal charge. He told me that the company they normally used to produce UPVC arches, which I needed, had ceased trading in October and they had had to find another company to produce this arch. I was also told that they couldn't manufacture the doors and frames until they had the arch in their possession. why was I told on 27th October that the doors would be manufactured on 31st October? I was then told that they had been promised the arch would be delivered to them on 11th December, they would immediately start to produce the doors and frames and we mutually agreed they would fit the porch on 21st December. Well, I received another phone call today telling me that the company producing the arch were having difficulty in fitting it into the machine used to bend the UPVC, and that they had now been given a delivery date of 18th December. I was reminded that I had been informed during the phone call on the 30th November that this was a complex job, I replied that that was not my problem and that the salesman who took the initial measurements, and the surveyor who came and took precise measurements should have realised this and given me an appropriate lead time, and this was the first time I had been told the order was complex. I have asked the company to tell me what, if any cost I would be liable for if I cancelled the order taking into account it is now 17 weeks since placing the order and, by their own admission very little if any work has been done. I did mention that if I did cancel and they tried to charge me anything, I would consider taking the case to a small claims court. They said they would phone me on Monday with a decision. Looking at the above saga I would appreciate your advice on what you feel my chances of winning would be if I did go to a small claims court before I do anything drastic. Thank you.
  7. Someone states they have recorded a video of me in a supermarket carpark showing me doing something illegal (I wasn't). So you are saying that even though the carpark is private land, they are entitled to make that recording? I'm not questioning your initial reply, just clarifying. Thank you.
  8. Hi, I'm not sure if this is something you deal with. I realise that it is permissible for someone to photograph/video someone else on public land such as pavements etc., but does the same apply to private land such as a supermarket carpark? Thank you.
  9. Thank you, I only have a broadband and phone contract so I will be ok. Home phone I mean.
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