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Dentedporsche

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About Dentedporsche

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  1. Quick update on this. I have now received a full refund and my trade in vehicle back. The garage admitted that I was entitled to a refund due to the faults on the vehicle. Once I let them knew I'd raised a dispute at the bank, they were only too willing to sort things out. No luck involved, simply used the Consumer Protection Rights 2015.
  2. No old V5 was given to me. However, the dealer stated it had 2 previous keepers and the HPI report shows 2 previous keepers, not 3. Again, I haven't used the V5 in my rejection, I simply gave all the information here that I could. Now, if anyone can help with the rejection for the vehicle being faulty and what course to follow, I'd appreciate it. I don't need any more comments on the V5, I've proved to the dealer that they provided incorrect information.
  3. Sorry, I have to disagree with what you've posted. Consumer Protection Rights 2015, the goods (the vehicle) must be of satisfactory quality, fit for purpose and free from any defect. Intermittently the car won't start. So how can that be fit for purpose? A minor fault would not prevent use of the vehicle. Not sure what you mean by checking documents, I did check the documents provided and it states very clearly, 2 previous keepers. When I told my wife that she'd be the 3rd owner, the garage didn't disagree. It's only since the V5 arrived we've discovered they didn't provide correct information. However, I'm not rejecting purely on the V5 discrepancy, I'm rejecting a faulty vehicle within 3 days of purchase. Well inside the 30 days allowed by the act. After 30 days, I would have to let them have 1 attempt at repair before I could reject.
  4. Quite clearly states 2 previous keepers on the paperwork they provided. That should make me number 3. Instead, new V5 came in with 3 previous, making me number 4. However, apart from that, the vehicle is faulty. They are trying to say the faults are minor. I’m arguing that an intermittent starting fault isn’t minor and renders the vehicle not fit for purpose. Would the non working stop/start system be a minor or significant fault?.
  5. Evening all, hate to say it but I need some help and advice again. I bought my wife a 62 plate Jaguar XF from Trade Centre Wales on the 6th November. It's done 90k and HPI shows 2 previous keepers. 10k trade in, £10 on credit card, balance by debit card. On the 7th, had trouble starting it. Press the button and the gear selector knob comes up and the dash lights up. After less than a minute, lights go out and knob retracts. Several attempts to start it and same thing. Gave up. Came out half an hour later, tried again and it works ok. Had the same problem on the 8th and 9th, intermittently, it simply won't start. It doesn't try to turn the engine, just shuts itself down. It's an intermittent fault and there's no rhyme nor reason to it. Sometimes it's ok, sometimes it's not. Over the course of the 3 days, it was also noted that the ECO stop/start system isn't working at all. On the 10th, the new V5 arrives and shows 3 previous keepers, not the 2 that they advised. I immediately sent them a rejection letter giving them 14 days to refund in full citing the V5 discrepancy and the 2 faults discovered to date. They have emailed 3 times now, refusing the rejection and stating they want the vehicle in to check it and rectify any concerns I have. They have also told me in their last email that I can't reject as the faults are minor. I've spoken to the bank re section 75 claim but they haven't got back to me yet. Any advice on my next move? Should I get a local garage to do an independent inspection? The owner has already seen the starting problem. I'd appreciate any help or advice you can give.
  6. Took it back today, no problems at all. Car was inspected and accepted. Took mine away. Signed paperwork is in my bag, just have to wait for the bank transfer now. No need to tell the DVLA, it hadn't been registered when I sent the rejection so they stopped it going through. It has a space saver spare wheel so there should be a jack, handle, wrench and towing eye.
  7. Took it back today, no problems at all. Car was inspected and accepted. Took mine away. Signed paperwork is in my bag, just have to wait for the bank transfer now. No need to tell the DVLA, it hadn't been registered when I sent the rejection so they stopped it going through. It has a space saver spare wheel so there should be a jack, handle, wrench and towing eye.
  8. Ha, just had the garage on the phone. Told them I'd be expecting 12k refund and they suddenly found our trade in hadn't actually been sold yet. Off to see them tomorrow, will let you know the outcome.
  9. I will do, but, is that what I'm legally entitled to? Is there anything I can use to back up the request for the £12k refund?
  10. Hi, Been lurking on here for years but now need a bit of help. I purchased a used car last Friday (6th January) but on the way home the air bag light came on. Also found the windscreen washers could only throw water an inch or so from the jets. Jack and tools are missing from the car too. Not happy that this happened on a £12k car that supposedly had an AA 128 point check. Sent the letter of rejection by email on Saturday, less than 24 hours from purchase followed up by a letter. Eventually got after sales to respond today and they tell me they no longer have my trade in. I paid £7k for the car plus £5k trade in. Car is 3 years old, full Ford service history and 71000 miles (ex fleet car). What do I do now? Thanks
  11. Sorry, that won't work on this machine. It was made by Servis, who have also gone bust. I would advise against accepting half as it will cost more than that to have it repaired. MFI, who badged their appliances with the Diplomat brand name, didn't actually make anything. Neither did Diplomat, they simply rebadged other manufacturers appliances. Some good, some bad and some downright shoddy.
  12. Hiyas, My first posting so hopefully I've got this in the right place. I took out a mortgage with Northern Rock last August and along with it I took PPI through Legal and General. Last month, going through our bank account I came across a direct debit payment that's been going out to Pinnacle Insurance. Phoned them to find out why and discover that they're covering my wife and I for PPI. We don't remember signing anything with them, we don't have copies of any agreement and we've never received a policy from them. My wife is recovering from cancer, doesn't work and will have health problems for the rest of her life so I can't understand how we've come to have this joint cover. (Legal and General cover me only). Is there any letter I can send this lot to get back the money we've paid them? Thanks. DP:-)
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