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  1. My dad bought a used Peugeot 3008 from a main dealer. It had low mileage. He paid just under £7000 for it. The car came with a 3 month warranty. My dad has done around 600 miles in the car since he bought it. The warranty had expired only 2 weeks earlier. He took a friend to hospital which was a 200 mile round trip. On the way there the car suddenly lost all power and went into limp mode. AA came and said something was wrong with the injectors and he couldn't fix it. AA had to tow my dads car home. My Dad took the car back to the dealer. They said some of the injectors had
  2. Hermes Courier broke window stay shoving a parcel through my porch window. The parcel wasnt for me but of 6 doors up and they didnt try delivering there or ringing my doorbell. Made a complaint and that is where it all went wrong. they mixed my name up with the intended recipient of the parcel. The manager who I spoke to and agreed that I would get a mate to replace the catch and he would send something nice as a gesture of goodwill. Well it didnt arrive and after a total of 12 more calls it turns out that the idiot didnt know what gesture of goodwill meant and so didnt
  3. I'm with Scottish Power pre-payment meter with key. Put £15 on card as usual. The gas meter read "error call help". So rang up and had the gas machine replaced with a new one. The person on the phone said they'll give me +£10 credit. Got new card in the mail later. Placed £5 to test. No extra +£10 credit, just the £5 I put on, and I still have the receipt of the original £15 and the old card. What are my options if they say they can't do anything about the £15? Not too bothered about the promised credit.
  4. Hi, I wonder if anyone could clear things up for me, I purchased a used car 5 months ago which broke down yesterday, the steering lock is electronic and will not disengage meaning the car won't start. I had to have the car recovered to home as it was in a pay and display spot. It is my understanding of the CRA that if a fault occurs up to 6 months then the dealer has to offer a repair or replacement. They said there was a 3 months warranty and that's that. Upon ringing the dealer today, they told me to book it in and it will be chargable. Recovery has already cost m
  5. I'm Genes1s and a first-timer so forgive me for the myriad of details buzzing around in my head on this. Advance thanks to those of you who add serious value to this site and may feel inclined to offer your opinions. Evening of Monday 23Oct17 my husband bent under pressure and bought me a new Aerolite case from a local store [luggage+shoe-repairer+key-cutter] for my 2-week trip to Miami the next day Tues 24Oct. Really pleased with choice: hard steel grey outer with 360deg wheels where you can pack in both case sides, weight indicator, sturdy handle when horizontal and
  6. I am just making an inquiry here. I slipped on a pavement which was wet as it was drizzling and broke my ankle. I did not have on high heels with smooth soles and the street I was walking on was not slippery until I reached the McDonald's on that street and I slipped right outside. Friends keep telling me I should sue but sue who..yes the ground was slippery which I found strange but I don't have a clue what to do about it. Don't want to go through any unnecessary processes...any suggestions? ?
  7. Hi I took my car to kwik fit in winsford today for a simple oil and filter change I received call saying that a button which I now know to be a oil valve has been broken from the oil filter housing and that my oil light has come on. When I arrived I was handed the broken plastic valve and told I need to go to another garage for the repair as he couldn't fix it he also recommended that I have my car towed and not to drive it he also refunded me for the oil change and filter. I took my car today to kwik fit in totally perfect working order only to pick it up in an un driveable condition. I am no
  8. Hello Guys, I am looking for advice on best place to start with my issue. I have 2 years 9 month old Bosch washing machine purchased from online retailer washtech.co.uk which suddenly developed sevaral cracks in the outside plastic drum. Washing machine was working ok for a first year then touch screen controls started playing up and I got it repaired under warranty in October last year. No problem with controls since then but today my garage got flooded by the water during drum clean cycle. I took back panel off hoping it was a pump or waste pipe. Unfortunately ex
  9. Hi, I have just picked up a car 530pm today reference and on my way home the car stalled in the middle of the road and it took awhile before the engine turned on again. when it did, multiple warning lights came on the dashboard 1. DBC (Dynamic Brake control) 2. ASC (Automatic Stability Control) 3. Engine Malfunction 4. Tire Pressure Monitor. Carried on driving but felt there was a problem decided to go to my friends house which was nearer from where I picked up the car from instead of driving it all the way to where my final destination is. The c
  10. Hi All, a few back ground notes. I bumped into a friend who I had not seen for a number of years due to moving out of the area. We reminisced of days gone past when he told me that he had just been in court for a hearing to get his invoice paid of a debt collection company (DCC) who had never produced any documentation to back their claim up. he sent them a unilateral contract based on performance. If they sent him evidence to back up their claim then this would be outside the unilateral contract and would not be chargeable. Send him anything else then it will be charged
  11. Bought a car: - made in 2010 - 89,000 miles - Ad said: "car is mechanically excellent" - Paid GBP 2900 with debit card - Trade seller After 200 miles, car broke down (engine noisy, smoking and not going anywhere). Seller said I was driving the car with a problem, hence it's my fault. Called citizen's advice, got deferred to consumer helpline. They called today, saying: 1. The burden of proof is on ME 2. I need to take the car back and get an independent export report 3. I need to prove it is a "manufacturer's defect" All these 3 are totally contrary to what I
  12. Had an issue over a water bill for some time which has resulted in non payment. Due to my somewhat poor state of health I've not had the energy to deal with things as well as I could do. So I've done the worst thing possible and ignored it until today. Searchlight Collections attended my property this afternoon. I was not at home at the time. The agent spoke to someone who came to my property to collect some belongings, they do not live here. They are a completely different gender to me also. From what I've been told the doorstepper had the cheek to ask for me and sta
  13. Hi. Back in June 2014 I purchased a table & Chairs set of ebay from Furniture Choice uk for £600. On Saturday when I was extending the dining table for the second time in two years, the tension wire snapped. This is causing the table to pretty much slide back and forth freely. I contacted Furniture Choice uk for some advice and they pretty much said to me they can't do anything for me as it's past the 12 month warranty period. Surely this can't be right. Is there anything I can go back to them with because I would of thought a £600 table should last longer then 23 months.. An
  14. Hi, this is my first post so please be gentle. I recently had four tyres fitted at a local garage that I purchased through Black Circles, this was all fine and they seemed a reasonable bunch. My MOT is coming up so I booked it in with them for the following week. I also asked that once the MOT was complete could they align the wheels as the old tyres had been wearing unevenly. So far so good. I took the car in as planned and explained not to do the wheel alignment unless the MOT had passed. I was aware any part of the running gear that needed replacing would put the tracking out again. St
  15. Hello Everyone, On completion of my house purchase I arranged to change gas and electric supply from British Gas to Eon. When I moved in I called BG to advise of meter readings and that I didnt need the tarriff info etc as I had already instructed Eon to arrange transfer. BG advised they hadnt received the transfer notification so I contacted Eon. They advised that they had no record of transfer but I could set it up again online- which I of course did. A month or so later I received a letter from Eon stating BG had refused my transfer. A call to BG was ma
  16. Hi all, I hope I have posted in the correct forum. I am seeking advice on behalf of my dad, who lives in Edinburgh. Yesterday afternoon, when he tried to open one of the kitchen windows---PVC double glazing may be about 20 years old---he heard a mechanical crack and the top panel could no longer be pulled up and close. He called the insurance company, but was told that it would be considered as normal wear-and-tear, given the age of the window, and they won't cover the damage. He then called a local double glazing company to come and have a look, and a chap came and upon (acco
  17. OK so here is a issue. I sold a mobile phone on eBay, been selling them for years with no issues until now. I have 200 positive feedback. Few weeks later the guy tells me the phone isn't working and opens a case. He writes. "The phone was working fine with the supplied sim card, as my sim card is the older type I had to cut my sim card down to fit the micro sim slot, now the phone will not read my sim card or the supplied sim card, I got a new micro sim card from my provider and it does not work either" So he says the phone was working fine with the supplied sim card, he cut
  18. Hi, I sent my mobile phone to be repaired on a shop as I broke the screen. They did this but the home button then didn't work properly so I sent it back as they gave a 12 month guarantee. Whilst they had it they completely broke it and said the home button will never work again. They sent me to another local store to if they could do anything but they couldn't. They then said they would order me a new phone. This was now over a week ago and it still hasn't arrived. They keep telling me it should be on certain days but it never arrives. I know for a fact I could buy a ne
  19. Hi I have had my halifax account for 13 years. Its a cash card account with no credit facilities available on this type of account. I did a direct debit charge back for £1167 which the bank refunded but then took back and sent to merchant which left my account -£1167 . I never noticed this and they closed my account and placed a default on my account . When checking default I found that they registered it at my old address and sent all letters to that address . I complained and they admitted the mistake and gave a £50 goodwill gest
  20. The boiler broke down yet again yesterday and the letting agency just keeps saying we have to wait for the LL to OK the repairs and the LL has to provide any portable heaters I may need, this house has no other means of heating than the central heating, only hot water is now from the kettle, I am classed as disabled and this cold house is making me feel unwell to say the least. what I want to know is there anything I can do or say to the letting agency to get some sort of heating device to keep at least one room warm? And am I entitled to any compensation
  21. Hi, we spent 430 on a lay z spa Monaco hot tub. We bought it in may and it was delivered 25 th June. We've since had to replace the whole pump thrift lay z spa warranty and now it's gone again. We're feed up as we go outside to use it and it's not working. We have spent loads looking after it, correct chemicals cleaning etc. Can we take back to argos. Want money back Thanks
  22. brought a corsa cat c repaired (was damaged in 2013 passed vic test) form a dealer who advertised the car as a cat c repaired car obviously price reflected the fact the car was a cat c fully repaired and had an mot in feb and on the road before this dealer got it .. i paid cash for the car garage gave me an invoice on the invoice he wrote no warranty dealer delivered the car to me no issues. car had to be parked up for 2 weeks as i didn't want to lose a month when i taxed it . the day came when i taxed it j umped in car driving around after about
  23. Hi Guys, I hope your well. I accidentally cracked the screen on my work laptop today. The latop had been used prior to me being given it and was already scratched and scuffed by the previous user. I have the laptop connected to two monitors at work and have an external keyboard and mouse plugged into my laptop. I tried to log into the laptop this afternoon and the external keyboard wasn't working which happens from time to time and normally I would just open the lid of the laptop and close it again and this is normally enough to rectify the problem. When I
  24. My friend who is a vunerable adult with certain mental health issues, recently awoke to the sound of people breaking in to his house. He text me and I rang him and he told me they had smashed in the porch doors and front door and were inside and he could hear them rooting around and having a laugh. He wouldn't go down and confront them, which I wish he had done as he could prove for sure they were in parts of the house that the gas meter isn't in. I phoned the police who turned up just after they had gone and my friend wouldn't answer the door. The police
  25. Good Evening, I am having a few issues with a car I bought on the 26th August It is a 2009 Vauxhall Insignia 2.0t 4x4 SRI Picked up the vehicle from the trader at approx 5.30pm on the Tuesday evening, drove it 75 miles home and all seemed well Wednesday evening on the way home from work in it a message appeared on the dash stating "service charging system" and illuminated the battery icon Arrived home and turned off and then back on and the message had gone - oh well I thought, will check that later Thursday morning and evening on way to and from work the same th
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