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  1. Okay, It seems the saga is not yet finished. Today, I received a letter from DVLA saying that I was photographed driving the car in September, one week before I discovered and then later paid the penalty and arrears. It is another out-of-the-court settlement of 38 pounds, which I paid over the phone after being told this is unrelated to the previous penalty I have paid. Does this mean that they would be able to charge 38 pounds every time the car was photographed on public roads in the period when it was untaxed? Potentially this would amount to massive amounts, as even on a single road on the same day, the car can be photographed several times. I asked specifically whether they will charge me again for the same thing if another photographic evidence shows up, and the lady over the phone refused to answer. So I take that to be a "yes"? To fellow cager's with better legal knowledge, any advice on this issue---i.e. whether it is possible for me to receive more penalties---is greatly welcomed. Is there a time limit on when they cannot prosecute me any more over the untaxed period?
  2. I am actually surprised that they only asked for 40 pounds, given it was almost two and half months since the tax expired. I have never received any correspondence from DVLA, so don't know if and when they have sent me a penalty notice. My understanding is that the 80 pounds fine gets reduced to 40 if paid within 28 days. I have double checked with DVLA again, and they told me that case is closed and my car is now taxed till the end of August next year. I just hope that is the end of that. I consider myself really lucky, it could have been a lot worse.
  3. Update: Called DVLA this morning, and paid 40 pounds fine plus 2 pounds 50 outstanding tax and all is now resolved. It turns out that when I moved last year, I have updated by licence but forgot to do the same to the V5C form. So all of the tax reminders got sent to my old address. Amidst the chaos of moving, I thought I had updated all of my addresses with DVLA. Next time I must keep note of all those dates and the list of essential address changes on a piece of paper.
  4. Hi unclebulgaria67, Thank you very much for your reply. Yes it was totally my mistake to have forgotten about the date. If it is 80 pounds fine plus unpaid tax (which isn't going to be much, given the whole year costs 30), then I am more than happy to pay it and correct the whole thing. I just hope that they have not changed to harsher rules, and issued me a summons or 1000 fine etc...
  5. Hi all, It seemed like a horror story. This year was the first time that the round paper disks were abolished, and I then replaced the still valid disk with our parking permit to save space on the windscreen, and thought that I will always receive a tax reminder anyway. However, I have not received one and I have been waiting for one to arrive. So did not really thought about it, until tonight out of interest I was searching my car's number plate to see where it was registered, and found that it was UNTAXED since July! I then immediately went to DVLA website, and tried to pay for the tax, without the reminder, but with the 11 digit serial number on my vehicle registration form. I was only able to pay for the tax from 1st Sep. And was told that DVLA may contact me about the missing periods. I truly cannot remember if I have renewed my tax, and from the DVLA information that I obviously have not paid!! I can swear that I have never received a reminder this time around. We moved house 1 year ago, but I have updated my address with DVLA right after I have moved. I will call DVLA the first thing tomorrow. I just hope they will allow me to pay back the two months of the tax, and I am happy to pay a fine too, as a lesson to my own negligence---should have checked the DVLA website to make sure a lot earlier. I heard some horror stories of over 1000 pounds fine, and points on licence. I can just pray that they will be lenient on me. The road tax for my car is 30 pounds a year. Do you know what will happen? Thank you very much. I am worried sick.
  6. We already got two quotes, and the third one will be from a company recommended by a friend, and my dad is going there tonight to have look at the work they have done. The other two are 1200 each, and a little expensive to be honest. Actually, in regards to quotes. There are some more stories to tell. Dad used an online broker, and two companies called, the first one gave a quote of 1200, and then later a second one came, and first quoted 1900 + scaffolding (running into thousands), then seeing my dad not buying the BS, said he can discount it to 1200, but he has to get a 10% deposit and a signature now, and got quite aggressive after my dad declined. Needless to say, that is a big AVOID warning light flashing. He will mention the quotes in the letter along the lines you have suggested. The most likely thing that may be acceptable for the company may be to do the window replacement work themselves for the cost the original spring change. However, the thing is, we don't trust them to carry out more work. And I wonder what would their warranty on the windows worth? My dad is already hugely regretting that he had used them for the initial work, and he is determined not to get bitten again with the replacement window. The best resolution for us would be for them to pay for the cost of window replacement, may be even minus the intended charges for the spring change, and we get another company to do the work.
  7. Update: My dad called his insurance company, but they again said it is not within their cover. However, the lady on the other end was quite helpful, and said that it is a classic case of allegation of negligences and the double glazing company does not have a leg to stand on. She checked out the company from their database, and found that it is a member of Federation of Master Builders. Being a member, they are required to have liability insurance. However, she could not find the company's insurance details on their system, so she then called the company herself to find out. The other side replied very vaguely and declined to give any of their insurance details. Further more, according to the lady from the insurance company, the company has 4 employees but no apparent managing director. It all feels a little dodgy, and she advised my dad should contact the Federation of Master Builders. So my dad decides to write to the company another letter giving them 10 days to come up with a resolution, or that he will write to the Federation of Master Builders about allegation of negligence and ask for their insurance details, and then contact their insurer directly. He will also go to the CAB tomorrow seeking more advice on how to pursue this in the legal channel if all else fails. I just hope they do not have a dodgy insurance, or have no insurance at all...
  8. Thank you ericbrother for the suggestions. I have already forwarded them to my dad. BTW, this was the last email my dad had send to them: Dear JXXXX, Thank you for your quick follow up. It baggers belief that your joiner could say that he knew for sure what the problem was and what work was required even before coming to look at the problem, and that he told me before coming that he couldn't do the job by himself but came anyway because I insisted. None of this is true. Also, how could a professional workman take the risk because of a customer's insistence? The fact is that when he came and looked at the problem, he thought one of the springs had snapped, and advised me that, at that point, that it was a two-men job. However, he could help close my window and for that service he would charge me £90. I simply agreed. He did manage to close the window. The incident happened because he didn't lock it properly. I am presenting to you these facts with a clear conscience. I agree that your joiner did want to provide the service. He had no intention to ruin the work. But sometimes work can indeed go wrong despite all the good intentions. When an unfortunate incident like this happened, the best approach is for us both to be honest and accept our own responsibilities. I phoned you on Saturday to seek urgent professional help with my stuck window, and you agreed to provide that help with a charge. I did nothing less and nothing more. As a professional, you have the best judgement, and even if a customer asks you to do something unreasonable and risky, you wouldn't be forced to do that. This is common sense. I neither asked him to do a job reluctantly, nor could I force him to do so. It was just a simple incident of working going wrong. I don't mean your joiner is a dishonest man or a poor workman, but he was being careless on that day, and now is being dishonest by saying I forced him to come. I got to know your company on the internet and decided to approach you for help since you are so close to my home. Your joiner did respond and come very quickly, which I did appreciate and still do. But work going wrong is a different matter. I am not an unreasonable man. But anyone in my situation would find it hard to accept the fact that the workman or his company could totally shy away from any responsibility when work happened to go wrong. I would have to use all the fair options available to me. With kind regards, XXXXXXX
  9. It looks like they are going to stick by their guns. What are suggested course of action? I also searched company house, and could not find any information about this company. It is unclear if they are a member of any associations. Is there an Ombudsman on this sort of things? In terms of their claim that my dad "insisted" them to carry out the work, which is completely ridiculous, how should we disprove them? It looks like their words against ours. As my dad had already pointed out: the workman initially stated that replacing the spring is a two man job, NOT on temporary lifting up the window panel. Also, the emergency repair person also carried out the SAME work successfully BY HIMSELF, and did not even mention it being a two person job. If we are going to go to court, what sort of evidences will the court be looking for? Any advices would be really welcome and appreciated
  10. And this is their reply: Dear XXXXXXX, Our joiner has said that he made you aware at the time that the secure would take two men but you were insistent on him coming to help you anyway. We do this type of work all the time and he was aware of the type of windows you have and the problems they can cause therefore knew it would be a two man job to secure the window but you were pleading with him for help so he came to help you and did his best to secure. We have contacted our insurance company and they will not cover this as you were made aware that the secure would need two men but you insisted on our help anyway therefore the responsibility is with yourself. We have been in this business for nearly 30 years and are a very honest and well established company, it is not in our best interests to be dishonest or unprofessional in any way. Our workmen are very honest and would take responsibility if they thought it was right to do so but on this occasion they feel they did there best to help but unfortunately due to the age and condition of the window were the problem and not his work. I look forward to hearing from you on how you would like to proceed. Kind Regards JXXXX
  11. And immediately afterwards my dad has sent another: Dear JXXXXXX, I just want to emphasise that a workman sent by my insurer was able to secure my window by applying the same lock which your joiner failed to do. This fact speaks for itself. Thanks, XXXXXXXX
  12. My dad's reply: Dear JXXXX, Thank you for your quick reply. When I called for help, we didn't discuss the details of the work at all as I only request help with my window problem. When the joiner arrived, he advised that it must be due to a snapped spring. He did say that it was not possible to remove the windows and replace the spring on Saturday because it required two men. But he said he could only help secure my window to prevent rain coming in, for which work he would charge me £90. I agreed to the job. Therefore what he did was just to secure my window, but not to carry out the full repair which was a two men job. He never said that to secure my window such as pushing the window up or board it required two people! As a matter of fact, after he left, my insurer sent one person to do exactly the same and managed to lock the upper part of the window properly which your joiner didn't do and caused the damage. In short, he made it very clear to me that to make a full repair would need two people which he wasn't able to do and didn't do. How could it be possible for me to insist on full repair on Saturday when there spring parts would still take time to be ordered! However, he said he could secure the window by himself and I agreed to the job. The accidental damage was entirely due to his carelessness, to his failure to pull the lock into place proper and let it go. I am shocked by his dishonesty and the lack of professional conduct. I hope you could see into this and fulfil your company's responsibility. I am not going to let unfair dealing go away easily. With kind regards, XXXXXXX
  13. Then, the reply from JXXXX of the company: Dear XXXXXX, Thank you for your email. I have spoken to the joiner who attended your emergency on Saturday 8th August. He has made me aware that when you phoned and explained your problem he told you at the time that the job required 2 men but you were insistent that he come and help you. He made you aware that any damage incurred would be at your own risk as he had told you the job required 2 men beforehand, therefore the responsibility for replacing your damaged window is with yourself. The joiner tried his best to help you but unfortunately due to the windows age and condition was unable to do so. Kind Regards JXXXXX
  14. My dad's initial email to them: Dear Manager, I am putting in writing a record of my phone conversation with your office staff at 1:43 this afternoon, and to supply more detailed information. This is in relation to the work done by one of your engineers to my kitchen window last Saturday afternoon 8th August 2015. I phoned your office number early that afternoon to request help with securing the upper half of my double glazed sash window which got stuck because of a mechanical problem. Your engineer arrived at about 3:00pm. He advised that it must be due to a snapped spring, and that the repair work couldn't be done at weekend. He could only help secure the window which was just what I needed. He succeeded in pushing the window to the top and secured it, but it dropped down almost instantly, causing serious damage to the frame of that window piece. He tried to lift it up but without success. The upper part of my window was now left completely open. He offered to provide boarding at £60. I was left dumbfounded and refused. I was not charged anything for obvious reasons. Before leaving, he suggested that I contact my insurer, which I did the first thing on Monday morning. However, my insurer told me that they couldn't cover this which should be the responsibility of the trader or the trader's insurer because their work went wrong and caused the damage. After consulting various sources, I firmly believe that my insurer is correct and that you should assume your responsibility for replacing my damaged window. Thank you very much for your attention. I look forward to hearing from you at your earliest convenience. With kind regards, Yours sincerely,
  15. Okay, after several email correspondences with my dad, the company appeared to deny responsibility all together: the emails exchanges will be posted in the following posts.
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