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  1. Had brand new boiler fitted by British Gas on Tuesday. Since then its broken down three times and I've had two engineer visits. The engineers they send seem clueless and British Gas seem totally uninterested. Its -5 outside and I've got no heating or hot water. Got a 5 year old and an autistic teenager (this is setting him off). Something has got to be done. If this was a physical item I could take back to the shop and demand a refund but its a boiler fitted onto the wall. What are my consumer rights here? Can I reject it, get the boiler removed and ask BG to collect and cancel
  2. I have just received demands for final balances, gas and electric, after moving out 4 years ago. Firstly I did give final readings, as my ex LL was a problem, I also transferred my accounts to my new address, and still at the same address. I can't remember if I got final bills from that long ago. The demands I've received state they have tried contacting me several times, and that I have 28 days to pay or the will register defaults on my credit file! Any advice, I have emailed a complaint to them.
  3. Dont know if this is the correct section: We have a 13 year old boiler and have paid Boiler care cover for 11 years which also covered pipes, electrics etc... Basically their top cover. Over the past year we have had boiler failures around 4 times and its usually the odd filter, pump etc... although 4 months ago they changed the circuit board. They did advise during the last visit that we would really need a system flush at over £500 but we thought this was steep so didnt get that done but at the same time not advised that failing to get that done could cause damage that would
  4. I don't believe what's happened. Firstly, times have been hard for a while and the bills have been mounting up. I've been trying to clear it but each month the new bills bring the bills back up again, so I have been struggling for a while. I got back from work tonight to discover that a locksmith and two Scottish Gas guys broke into my house to change the gas meter to a pay as you go one. My 14 year old son was in at the time, he had no classes this afternoon. No ID was shown, they asked if he owned the house, then asked how old he was, when he told them he was 1
  5. Hi, I've been a menber on here for a while now and have found it to be very helpful. I've even got a good credit record now thanks to this site!. But for what is approaching 7 years now I have had a horrible time with brittish gas business. Their incompetance (if it is to be believed as such) knows no bounds. To be honest, I fully believe their actions to be fraudulent, there is just no other explanation for the extent of errors that ALWAYS end up in thier favour. I've just been to court about a warrant for disconnection, I think this was the 6th or 7th time? I forget. But again it got po
  6. I left an address in 2010 and disputed an amount that BG claimed was owed. Long story short is that I requested evidence demonstrating what they believed in the form of a breakdown of payments I had made and any balances they believed were subsequently owing. All they could provide was a bill, and given their past history of issuing incorrect bills, I insisted on the evidence in the form of a breakdown. They never provided this. 7 years later I have only just started to look at me credit report for the purpose of a mortgage application which was declined. I contacted Experian who i
  7. My 84 years old Mother's boiler has stopped working and I have been trying to get through to British Gas to get them to come out and fix it. I have been trying now to contact British Gas for over 48 hours but their lines are always busy and despite waiting for over 30 minutes at a time have never once been able to get through. I know with the current cold spell there are going to be people after their services more than normal but 48 hours is border line ridiculous. What's the point of paying for a service and repair plan with them when you cannot get through to them when you ne
  8. Hi, In 2016, having gone six months without a bill and having complained online to BG I signed up with Eon to replace my existing electricity supplier for my business. This was following a phone call from a rep from BG asking me to sign up with them & confirming that I did not, in fact, have a contract with them. Lo and behold my supplier, British Gas, then wrote to me to state I could not leave as there was an outstanding bill, a tactic which Eon told me they often employ. I queried this and told them all the steps I had taken to resolve the matter but got nowhere,
  9. Hi been with britisg gas since 2006 had a prepayment meter fitted in 2008 by choice decided it was easier paying upfront Earlier this year after going on the energy review sites i decided to go on monthly billing so had the prepayment taken out (prior to switching supplier ) ----------- received a final statement for the prepayment meter stated i had an outstanding balance of £291.74 ( was gobsmacked ) reading further it stated there was an outstanding balance of £790.69 in 2008 when the prepayment meter was installed and they had clawed back £498.95 through the prepayment m
  10. Please can someone help, I feel I am slowly going mad! I had a nightmare here Thursday night, Dynorod had come out three times this week to do little jobs, (The 2nd job on Wednesday they were here 6 hrs to fit just a couple of toilet handles and another small job!) on Thursday they came to fix a dripping bath tap, the plumber was obviously in a rush , soon after he left I spotted a large water stain on the carpet, looked up and water was starting to stain a large area on various parts of the living room ceiling, streaming down the patio doors and walls, cur
  11. We rent retail premises which has a totally separate flat above it. A box on the wall at the rear of the property contains the electricity meters. British Gas were 'kind' enough to update the meters to digital style meters a couple of years ago, leaving the old meters in place but in the process they connected BOTH properties to one new meter. This means that British Gas are now billing the tenants of the flat at a domestic rate and ourselves in the shop on a business rate for the same electricity. We have it in writing from British Gas that this is the case, despite this, they
  12. Say they haven't increased their prices since 2013 and have lost nearly 400,000 customers which meant they posted a loss on their consumer business this last quarter ! I wonder why !! Read more: http://www.msn.com/en-gb/money/personalfinance/british-gas-announces-major-hike-in-energy-prices-leaving-millions-of-customers-paying-more/ar-AAperr7?li=AA54rU&ocid=ientp
  13. I changed address at the end of March 2013. The energy supplier at the new address was British Gas. Amid ongoing PDL/council tax/bailiff hell I received the first gas/elec bill at the end of November 2013, in excess of £900. A DD was set up to pay for usage plus arrears. It was the first of several as I would agree the DD amount/date with Bgas who would then increase the amount and/or change the date - making if effectively impossible to budget. The DD ranged from £261 to £593. My partner's son took his own life at the end of August 2014. A friend offered to r
  14. Thank you for reading. I have a problem with my electric meter. I will try to keep this brief, I have a low reading and a normal reading and it appears that I have only been billed for the low reading (I'm worried it may be since I have been in the property 8 years). The low reading is registering units during the DAY and NIGHT!. So I am assuming I am being charged for my day time usage at the lower price. I have notified British Gas, but only after there was a problem with them excepting my latest meter reading. They are going to fit a new meter and bill me based on
  15. Here is one for the Consumer Action Group and for the mods. Can you provide a proper link to the following legal case for all future reference just like a SARS request, or is that too difficult? Its the well known case of Lisa Ferguson v British Gas Trading Ltd, a must read for all. http://www.bailii.org/ew/cases/EWCA/Civ/2009/46.html
  16. Hi, I've found this after browsing another forum and thought I'd see if anyone here could offer some help or advice: Apologies for the lengthy story, I'll try to condense as much as possible, but any help here would be massively appreciated. Back in Feb this year I left british gas and was given a final bill that I disputed. BG told me to check my meter reads with my other supplier and that my account would be on hold while it was looked into. While I was doing this I got a letter from a debt collection agency chasing the debt. I called BG and was told they couldn't
  17. I moved into a new rental property 5 weeks ago. When I moved in I realised it was a pre-pay meter. I hadn't had one before and immediately called to ask to change to a DD account. I was told I would have to wait a month then have a credit check and then if approved move off. I called today to start that process and whilst I was on the phone the customer service rep performed an Experian credit check and told me I failed and I could not apply again for another 60 days. I logged onto Experian to see my report which is a 989 score out of a possible 999 - an almost perfect excellent rating
  18. Hi, I'm hoping someone can offer some help! (and sorry it is so long - I don't want to dripfeed) In January, I moved into a new build property. I contacted my previous suppliers (SSE) and asked them to move my account over to my new property - a simple process, I hoped. I was wrong! In March they came back to me to say that they couldn't take over my account, as British Gas had me classified as a business address. I then spoke to British Gas Business - advised them that the house is indeed residential, that I wanted it corrected to show this and a bill so I can pay my balance wi
  19. I am having problems with British Gas. To explain they sent me a bill one month after I moved in that was grossly wrong based on three weeks of use. I sent them a letter correcting this and complaining. I pointed out in this letter too that I was deaf. The response of me being deaf was for them to ask me for a mobile phone number so they could discuss it with me. I paid the bill even though it was out by a huge amount because well,.... it wasn't that much as it related to not much use - about £200 for three weeks use! They failed to adjust the meter readings for the property though
  20. Posting this on behalf of my parents. So a little background info. My parents bought their house as a new build in 2000, so it had one of the older style electricity meters, with all the dials and the spinning disc. About 2 years ago they had solar panels installed (purchased outright, not the leased kind) and started to enjoy lower electricity bills, along with the FIT payments every so often. However in November of last year they were contacted by their supplier, British Gas, that their may have been an issue with their electricity meter so it needed to be changed for a newer one, sin
  21. Hello Everyone, On completion of my house purchase I arranged to change gas and electric supply from British Gas to Eon. When I moved in I called BG to advise of meter readings and that I didnt need the tarriff info etc as I had already instructed Eon to arrange transfer. BG advised they hadnt received the transfer notification so I contacted Eon. They advised that they had no record of transfer but I could set it up again online- which I of course did. A month or so later I received a letter from Eon stating BG had refused my transfer. A call to BG was ma
  22. Hi Please can someone offer me some advice on this matter. I have been living in my Housing Association property since 2011 which I rent through my LA. I have been receiving letters from British Gas addressed to "The Occupier" saying that money is owed for gas supply to the property. I have called them on several occasions informing them that I do not have a gas supply to my property, I only have an electric cooker and the heating is included in the rent. Despite me calling them several times to let them know this, I am still receiving letters addressed to "The Occupier" saying
  23. The shop where i work was visited yesterday by a member of the revenue protection team. Stating their meter had been tampered with and they have been billed £14402. (13500 is for estimated gas usage) Firstly the reason I am looking into this for them is that they are Malaysian and have a very basic understanding of English. They took over the shop from a previous tenant in 2007 and have had the meter read throughout this period of time. Last week they came and changed the meter and stated the meter would be sent for forensic testing etc. This resulted in the RPO turn
  24. I have just phoned Brtish gas customer services, nothng wrong in that as i pay £5.00 a week off an oustanding bill I have never given British Gas my telephone number like most companies. There call waiting tried their hardest to get my number so i ignore and it puts me through to an operator, based in South Africa. This is a new system , not the usual push 1 push 2 routine 10 minutes later They call me back asking to do an automatic survey on how was my experience with British Gas Who the hell gave them permission to call me, let alone record my phone number to call me without
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