Jump to content

Search the Community

Showing results for tags 'item'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Campaign
    • Helpful Organisations
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV and Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - you need to register to access the CAG library
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
  • Work, Social and Community
  • Debt problems - including homes/ mortgages, PayDay Loans
  • Motoring
  • Legal Forums
  • Latest Consumer News

Blogs

  • A Say in the Life of .....
  • Debt Diaries

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


About Me


Quit Date

Between and

Cigarettes Per Day


Cost Per Day


Location

Found 89 results

  1. I had an order of £300 that was not delivered and was issued a refund to PayPal, the item and the delivery charge. Since then, the order has been changed from not delivered to delivered. They are now charging me for the product even though it was not delivered. I have been getting texts on my phone telling me that payments are due but I'm a bit confused as to why this is happening if I was issued a refund earlier. I have not paid anything as of now. What I'm asking is how would I get this cleared up without having to pay anything and are they even allowed to charge me after they already issued a refund?
  2. Hi All Jut after bit of advice. I recently lost my pandora bracelet and 8 charms on holiday. I made a claim when I returned on my travel insurance. Limit for a single item was £300. My claim for the bracelet and charms was £490.00. They will only pay £300 as they say it was 1 item. Would you say this was correct? Charms were all bought separately over a period of a couple of years.
  3. Hello Everyone, I am new to this forum so feel free to keep me right. I feel a little bent out of shape after my dealings with an online UK company that offers harnesses for dogs: You can find them at the web address fleece dog harnesses uk Here is the initial email I sent the woman: Message Body: Hello, I have had a challenging time trying to track down a harness for our 1 year old irish water spaniel. I have tried maybe 8/9 different models! She is still a puppy at 1- being a large breed. Irish water spaniels are slow to mature. She weighs 27kg of pure muscle and has pulled me off my feet on occasion ( running after a cat). Not only is she extremely strong and impulsive, but her skin is like lambskin- incredibly soft, particularly around the stomach, neck and chest. Conventional harnesses have caused abrasions. She has sores on her neck from her last collar. We took it off as soon as we realised. She often lies between size brackets which has made fitting more tricky. Often I order the medium, that fits her measurements according to the manufacturer’s chart but it turns out she needs the next size up. A lot of the harnesses have jutted into the back or front of her front legs. I am hoping you might be able to help. She currently uses a Hunter Norwegian Racing Harness which has been the best so far, but it is not terribly secure. She can be flighty for instance meeting a large dog or seeing a cat. She is almost able to wriggle her way out of the harness backwards. The other thing is that we really need a strong handle to keep her in check along busy roads. I will try and give you a ring tomorrow. I thought it might be helpful to send you a worded message as well since there is a lot of info! Kind regards, XXXXXX I subsequently followed up with a phonecall & placed an order for a custom made harness (as advised by the lady since she said the breed is too deep-chested for highstreet harnesses) I mentioned the handle again and i was told to look at a particular page showing a flyball harness. I confirmed i needed a handle. She asked if i needed a waterproof harness. I thought about it & agreed. So i paid an exorbitant sum (£58) thinking she had taken care of all my requirements. She did not warn me that the harness was non-returnable. Furthermore, I trusted her after a lengthy conversation on the phone & all the email correspondence. I felt reassured by a note on the website saying they wanted their customers to be happy. My order note also warned me not to let the dog wear the harness before seeking a return: ( Of course, the website mentioned that custom orders were non-returnable, but I ordered by phone & paid using paypal afterwards) Returns/Exchanges Please try your harness on but please do not wear, as worn items cannot be returned.Thanks. I would not have paid such a huge sum for a non-returnable harness that did not meet the requirements carefully laid out in my initial email. The harness arrived, awkward to adjust, with quite scratchy fabric and exposed seams on the internal facing of the garment. I have not been able to fasten the garment around the dog’s chest yet as it is so difficult to adjust. I will have to try again to check it actually fits her. My family agrees the exposed seams will rub on the dog’s chest. There is no handle. I sent a polite email on 23rd december. The lady has finally replied today, saying she followed my requirements to the letter and that I did not request a handle, therefore a return is out of the question. I feel very let down as I was so very specific in my written brief. It is as if she paid no attention to the dog’s particular requirements. The fabric is not soft either. Any advice gratefully received.
  4. Thought there was something fishy with my account balance on very.co.uk, I contacted customer service this morning. Turns out they've charged me again for a PS4 bundle that I returned last week, as an item was 'missing' (PlayStation Network 365 Day subscription card). Apparently it's in transit back to me and they say they're incapable of advising me until I get it back -- for whatever reason. Of course, no one from Very warned me that they'd charge me again, let alone that they'd be sending it back to me. Not a call, not even an email. Is 'Just figure it out yourself' Very's new motto? When I dealt with the return last week, I immediately sent it back upon picking it up at the Post Office. I didn't even leave the front desk, as all I had to do was affix the return label I'd already printed. I barely even opened the cardboard packaging, just a tiny slot to fit a folded up return slip in there, promptly sealed back with tape. Therefor, either the missing item was never included in the bundle to begin with (an issue people have had in the past with other Very bundles), or it was 'lost' when someone dealt with the return. CCTV at the Post Office would support this, as the package never left the front desk. Any advice on what to do next? I have already tweeted to them about it. Thanks everyone.
  5. Parcel2Go lost my item and have admitted liability. I had insurance with them up to full value (£45). They have already refunded me the postal costs (but say the additional insurance cost (a pound or so ISTR) is non-refundable). Seperately, they have offered me a refund of the full value of the item, but I rejected and said I want the cost of packing that was lost too (or like-for-like replacement of such items). They have refused and said they think a refund of just the item value alone is fair. Do you think it's possible to get packaging costs back? It's only a few pounds, but why should I be out of pocket when I didn't lose the parcel?
  6. Last week I placed an order via the Footlocker website for a limited edition item. While checking out they make it clear in the page that your item is being held for 10 minutes while you checkout and to check out quick so you don’t lose it. Earlier this week my order was cancelled. After eventually getting through to someone to speak to in their customer services I was told: ‘we cannot live track our stock so we cannot hold items during checkout’ and that the message during checkout was ‘essentially a lie customer services are aware of’. Is there anything I should do? I’m annoyed I stopped looking for the item anywhere else because I thought I had a guaranteed order with someone else because mine was ‘held’ during checkout and I feel they shouldn’t promote this obvious lie during checkout, especially when they’re totally aware they can’t do what it says in their site.
  7. Ordered a shower enclosure from Aquabliss. Turned out it was the wrong size by a small margin. Had to order a replacement immediately as we had a builder in doing the work. I emailed Aquabliss to arrange the collection of the shower enclosure (3 packages) which are still in their original packaging. They have refused to do so stating that it is the customer's responsibility. They say that they can exchange it, but they cannot collect it. They say that I have to arrange collection and delivery of the items back to them. These items came on a pallet and I have already got a quote of £56.00 for one of the packages which considering I spent over £400 on this shower enclosure and another £340 on its replacement, I am now out by over £400. I offered to pay reasonable postage costs if they arranged it and they could deduct it from the refund. They have point blank refused. I have now put in an official complaint. From what I can see, I rejected the item within 14 days as it was the wrong one. I have been reasonable in offering costs for collection etc. I feel like I am butting my head against a brick wall.
  8. Saturday 23rd June 2018 took a 14ft pool to the till marked up at £99.99 with the correct item being displayed on the price tag, when we got to the till they entered the code from the price tag clearly stating £99.99 to be told it was £199.99 after disputing they had to sell it at the marked price which was on the tag they called the manager to be told she was the deputy manager and that they didn’t have to sell it at the marked price as it was incorrectly priced, there was another 3 marked up at the same price also in the shop, they said there was nothing they could do and the best they could do was offer us 10% off the correct price, so we ended up paying £180 for a pool that was price marked at £99.99, we took the price tag and asked for head office details and have kept the receipt so we can prove that we have paid more for an item than what was priced, how do we get the difference back and what do we do now? Any help greatly received. ?
  9. Hopefully someone can help me with an issue I currently have with paypal. I bought a bed online for £399 and paid with Paypal. When it arrived it wasn't as described. I followed the returns instructions on the seller's website which involved them organising collection of the bed. It went back to them and I received an email confirmation from them that they had received the bed back. They also said I would get a refund in 3-5 days. The refund didn't show up and I raised a claim with Paypal. I explained in my claim that the item had already gone back to the seller and I had confirmation they had received it. Paypal took their time but eventually ruled in my favour. They then told me I had to return the item to the seller and paste the tracking info into the claim. As I had already returned the item this was going to be a problem. I called Paypal and they told me that they couldn't accept an email from the seller confirming receipt of the item as proof it had gone back to them. They were going to send a message to the seller asking them to confirm they had received the bed back. I have just received an email from Paypal telling me the claim has now been closed and awarded in the seller's favour. The transaction was "pay after delivery" and they will be taking payment of £399 on the 26th. As things stand, I am now facing a charge of £399 on the 26th for something I don't have. I have confirmation in writing from the seller that they received it back. How should I deal with this?
  10. Hello This is my first time using this forum and this may be a little bit long winded which I apologise for I purchased an item online over 11 days ago from Appliance Direct. The item was advertised at £19.97p and the original delivery date was to be Monday 26th March 18. The item did not turn up I contacted the company via their chat facility online, I was then informed the delivery date was changed to Wednesday 28th March 18. Again the item did not turn up I contacted them again. The item in question was put on hold for delivery as the price of £19.97p was wrong and there was a discrepancy. I have now been informed by the company this order has been cancelled for this reason and I will be reimbursed the money owed. The actual item is shown on their website as £59.99 now, this is the exact same item. I have contacted their customer services and they informed me that because the item was not dispatched then there was no contract in place. The money has left my account over a week ago to pay for this item and I have received an email informing me the item was despatched. Where exactly do I stand with this? Any advice greatly received. Thank you in advance
  11. I bought an item on Ebay, which the seller claimed had only been used 1 time and was in excellent condition, the only reason why i bought the item. The item arrived damaged, i requested a return as item not as decribed and arrived damaged. Seller refused to accept a return, instead she blamed me for the damage, saying i had caused the damaged and had swapped item and the pictures I had shown of the damage were fake. Seller claimed she has a witness who saw her send the item in mint condition, but i told her it arrived damaged with a dent/chipped, with scratches etc and obviously not used the 1 time as seller claimed. Anway the seller then made a threat take me to smalls court (when she had my money and sent me a damaged item) and is still refusing to take the item back and still blaming me and now claims she can get a witness statement to say she sent the item in mint condition - if thats the case as seller claims, why it did arrived damaged!! In the email exchange with the seller, she is trying to make herself look the victim in all of this. The item is of over £250 Raised return request on Ebay, but seller is blaming me for the damage, how crazy is that, she sent an item not as described, anway time to escalate to Ebay and get Ebay involved because the seller is not admitting the item i received is damaged, even after showing pictures and still blaming me, what do I tell Ebay when I escalate item not as decribed, arrived damaged, seller not accepting responsibility, blaming me for the damage? As for the sellers witness statement to say she sent the item in mint condition, that doesn't count because my pictures show the damage, please please help
  12. Hi, I was just asking for some advice regarding a recent order. I bought some jeans online from Stuarts London in their sale for 67 pounds. I received them today 31/01/18, tried them on but they dont fit (too small). I had to download the returns form and while filling it in I noticed the line- Sale items are NOT refundable, and can only be exchanged for another product or a credit-note as an e-voucher will be issued against the purchase. I have never encountered this before, I have bought many clothes items online and returned them for a refund successfully even in sales. I thought under the current rules I have 14 days to return for a refund no questions asked. I would be grateful for a clarification and the right way to return them for a full refund. Thanks!
  13. Hi I purchased an inflatable airtrack for my daughter for xmas to help with her gymnastics. It arrived a couple of days before xmas but was not used until xmas day. The item does not stay inflated - there were no instructions sent with the item although there should have been. I tried a couple of further times to inflate the item but it just keeps deflating . I contacted the company on 27/12/7 to report that the item was faulty but they were closed until 3/1/18. I emailed them with the details and requested a return and refund once they reopened in Jan. When they reopened they did not reply to my email, I contacted them and they asked me to email them - I explained that I had already done this and asked them to check their emails . I contacted the company again yesterday and they said that they had not received any emails from me so I forwarded my original email to them - they have emailed me this afternoon to say that the item I ordered was custom made and that they are only obliged to offer a repair. They have asked me to arrange the return to them at my expense if I want to proceed. The address that they have emailed to me for the return is not the same as the address on their website - It has been a while since I had a problem with a return / faulty item and I know that regulations change but legally can they refuse a refund on a faulty item? Any advice would be appreciated thank you x
  14. Hi I purchased a sofa on eBay from an actual company, as opposed to a private seller. I paid using a credit card, but as it was on eBay, it went through PayPal. I entered my card number directly, rather than using it as a funding source, if that makes sense. I.e. it was a direct purchase with my card rather than PayPal being used as a staged wallet. I make this distinction because I wanted to know whether this gives me any section 75 rights. So anyway the sofa broke after 3 months. The wood supporting the legs broke so the legs went up inside the base.. Although it was only £150, an item should be fit for purpose and not break so soon, especially as the item description said 'high quality materials used'. I contacted the seller but they wanted nothing to do with it, insisting that I should have noticed the defect earlier. As it was over 30 days, they claim I had accepted the item and could not return it. I supplied photographic evidence but they said that someone must have exerted excessive force on it. This is untrue, we have only sat on it normally and not even used it as a sofa bed which it does convert to. So I opened a dispute with PayPal. They heard my side of the story and I asked if they required either the photographs or the correspondence between myself and the seller as proof, but they said not yet, they would request it if they needed it. The next thing that happened is the seller responded to the case (I didn't get to see their response) then PayPal ruled in their favour without me being able to offer any counter argument or evidence. I need to know what I can do next. Should I contact my credit card company? Info on MoneySavingExpert suggests that using PayPal prevents you from claiming under section 75 but it doesn't draw any distinction between PayPal as a wallet and PayPal as a gateway service. I was hoping that using my card directly may help. What other options are available? My wife was successful in using the government Money Claim service so I may do that if the credit card avenue is not viable. The eBay returns process doesn't seem to cover any scenario after 30 days. The company is Furniture In Fashion if that helps or rings any bells with anyone. Any advice welcome! Thanks Burton
  15. I ordered a wooden bed frame and was promised it would be delivered today so got my old one taken away before this one was due to arrive. Only two of the 3 boxes arrived with the courier and there is therefore no way to build the bed until the last part gets here. I live in a bungalow and have osteoarthritis so am not able to sleep on a mattress only, nor is my sofa a suitable alternative. I am therefore having to stay in a budget hotel for the weekend as I have no friends or family in the area. The couriers say they have never had the item and the company (Getlaidbeds) say it is not their fault so all they will do is refund the delivery charge. As my having no bed is a consequence of the situation and Getlaidbeds are, I believe, responsible for the actions of the courier, surely I am entitled to some compensation for the costs of a reasonable place to sleep?
  16. Hi I recently returned an item to a small online retailer due to the item being faulty/ incompatible with another item it was designed for. I made it clear in their support ticket that I wished to return the item for a full refund. Their support rep responded with "If the item is faulty we will replace it for you from our stock." The attitude of the customer service rep and part of their Terms of Service has me concerned: "Where items are returned as faulty and no fault is found by [RETAILER] a charge of £19.99 plus return postage is payable to cover the engineer's time." Also the return document sent for me to include with the item had the following paragraph: "Nb. Returns which are tested and found to be without fault, or where damage is found to have been caused by misuse, are liable to a £19.99 engineer's fee, plus return postage. By returning goods to us you are confirming that you understand and accept this." I left this unsigned. The item was returned in its original packaging. Would the seller have any recourse the levy a "engineer's fee" if they find no fault? If the item was returned fixed/replaced against my instructions what would be my next option (payment was through paypal)? Thank you in advance.
  17. Hi, I have a small shop on ebay selling printed Hen t-shirts, babygrows, mugs etc but nothing big but slowly growing with great feedback. Since may this year I have been selling a 2 t-shirt set for newly weds with a design I made of my own after looking at reference material online. But my design was a fresh font and shape and wording. Also at the top of ebay searches which was something I had worked hard for. Now in September I suddenly get these listings removed. Another t-shirt company has claimed copyright violation. I checked the design and it is similar but I have different wording and shapes it just looks too different to accept. The company pointed out their design was registered. I managed to search online and find it but it said registered 10 September 2017, about a week before I was reported. I have been selling my design from may 2017. It also look like the their t-shirt is a new listing. I am suspicious I am being pushed out by a slightly bigger company. I emailed the company as recommended and they replied with the registered number and to not relist my it-shirts. I have since checked them out and emailed the above and asked when they started selling their deisgn but no reply as yet. Can anyone see that this may be corrupt. Thank You
  18. Hi everyone, I am hoping for some advice here. Last November (15th), I bought a Samsung S7 Edge dual SIM (non -EU model, it seems to be a Middle east model) mobile phone from progadgetsuk - registered business store on eBay. This was listed with 1 year warranty and new device and came in promptly , after I made the payment using PayPal. When the package came, everything seemed genuine and the phone worked perfectly 3 days ago it suddenly heated up and would NOT come on again .. neither charges up, nor does the display screen turn on. I remember clearly raising a query on item listing page where the seller had confirmed that any repairs would be handled by him directly with SAMSUNG under the warranty period. I have contacted the seller for the last 3 days continuously with no response. eBAy have no facility to report this item as it has passed their deadline of 30 days for some reason their customer service stated that I should contact the seller directly. Surprisingly eBAy DOES not provide me an option to report the seller or make any comment on the item listing ( from my history) which can affect the seller's credibility rating in any way. Since I paid for this using my paypal account, I opened a dispute resolution case with paypal, but their reply was that they CANNOT do anything about cases which fall beyond the 180 day mark. I have tried contacting SAMSUNG directly as well , they say the following: SAMSUNG UK - This is a non- EU model and hence they WILL NOT repair it. SAMSUNG (GULF/ Middle east) - They are saying that the 1 year warranty has expired ... though I bought the phone from the seller only on 15th November. I have now run out of ideas as to what should be my next step and would be grateful for any advise that consumers like me might have faced. Many thanks for your patient reading.
  19. @PANDORA_UK Hi there, I would like some advice please. Last week I purchased a 'Abundance Of Love' ring from Pandora UK on their online store for my daughters 16th birthday which is this coming Thursday. The cost in the sale was £19 plus £5 delivery. Today I received a parcel from Pandora. In the parcel is my invoice for the ring at £19 and delivery £5. However in the parcel there were two jewellery boxes. One had a necklace and pendant in. The other had 5 x Pandora charms in. After looking on the website I estimate the cost of this order around £300-£350. I like to think I am an honest person and although my dispatch note only said the ring I thought its only fair I ring and tell them about their error. I called and explained I ordered a £19 ring and have received over £300 of jewellery. They said once I send the jewellery back to them they will dispatch my ring. I said is there anyway around this as I would like the ring for my daughters birthday on Thursday. (ok its only £19 but should have been £45 - money is tight at the moment and this was going to be a special present for her) He put me on hold and said he spoke to his manager and no they couldnt do anything until I sent the parcel back. I said ok is a courier coming to collect it. He then said no you need to take it to the post office tomorrow and send it back to us recorded delivery! I kept very polite and said I rang you and was 100% honest when I could have just kept quiet and kept all this jewellery and now you are telling me that I have to take time out of work tomorrow to go into town to the postoffice and I have to pay to return it. He said yes or we cannot send out your original ring order. I asked to speak to management but suddenly no one was available. He said someone would call me right back but no one has. Am I right in being extremely angry that this is their mistake yet I have to pay for it? Can they make me? Am I within my rights to refuse to post it back at my expense? I am more then happy to have a courier come and collect it but I work from home and cannot easily get out to town for the postoffice during the week. I am so upset that I did the honest decent thing and now I am going to be out of pocket and my daughter will not have her birthday present. Any advice is appreciated. thank you
  20. Hi all, I sold a very expensive figurine on eBay and sent the item to the seller very well packed first class next day. Two days later the seller requested a full refund stating the item had been damaged in transit. I requested photos of the damage which showed the packing box (shipper) squashed on one corner, the box inside with the figurine inside appeared to have a cut along the corner running up the side of the box. When I received the item back the damage to the box of the figurine appeared inconsistent with the damage shown to the box that housed the figurine. What I mean bear with me on this, The shipping box was squashed on one corner, however the figurines box had no sign of being squashed and looked like it had been cut. The figurine box was wrapped in bubble wrap at least 5 or 6 times and I am guessing when the buyer tried to remove the bubble wrap say with scissors he has cut the box. Do I have any right to claim the buyer has damaged the item and will eBay see the obvious inconsistency? I have the photos he originally sent as do eBay!
  21. If a staff member bought a item from a store they work at and that it turned out to be faulty, can they still return it without a receipt? Or can the managers refuse because staff simply arnt allowed a refund or exchange without a reciept as we have access to stockroom?
  22. As I needed a mobility scooter I did a check Online and contacted Monarch Mobility via their Online form. A rep then contacted me and we arranged an appointment. The rep arrived on time on 17th Novemeber 2016 and did a demonstration of the Smarti folding scooter and I had a ride on it. As it seem okay, we discussed finance however to get finance I had to buy a "package which consisted of an extra lithium battery and a charger. Also if I took the package they could not do a trade in on my current scooter. I then decided to pay on using my credit card as I could do the trade in and the price was lower so instead of nearly £2700 it was £2295 less the trade in total was £2045. I was then given a document in which it states that I have 14 days to change my mind and return the scooter. I thought that under Consumer Rights Act 2015 it was 30 days? on the 17th they supplied me with a scooter and the rep had to put in 3 batteries before he found one that was charged. The rep left and we plugged in the scooter for about 3 days however on Sunday past I went to use the scooter and the battery had lost quite a bit of the charge which is unusual for a lithium battery. On reading the instruction manual it states that the battery has to be charged at least once a week even if the scooter is not used. Never had this issue with my previous scooter which also had a lithium battery. In addition, the "ignition" is very loose and the seat a bit wobbly. I emailed Monarch about this but they have not replied. I looked up their Facebook page and the remarks from a few people were not very complimentary. Trustpilot also has one or two bad reviews with one being about the battery. Can I reject the scooter because it is not up to standard and if so do I have to pay postage to send it back to Halifax which is about £25? Who pays the postage to have my original scooter sent back?
  23. Regarding Ebay. I purchased an item from an American seller. The total cost of the item including postage came to £31. I got a card through the door today from royal mail asking me to pay a customs charge of £14.10. When I looked at royal mail customs online it clearly states on there that goods purchased below £135 would be exempt from customs duty. What should I do!?
  24. Hello, I purchased a case for my tablet on 13th January. When it arrived I opened the parcel to find the packaging damaged, on inspection the stand for the case was missing. I raised a query with their customer services and they agreed to send a replacement, they did not ask to see any photos of the damaged item. I found it odd at the time that they agreed to send out a replacement before they had received the faulty one back. The replacement arrived on the 20th Jan. The return of the faulty case was arranged by them to be collected by Parcel Force on the 23rd. I packaged the envelope and wrote the returns number on it and nothing else, no address, no return address, etc as the courier would have a label to attach. It was to be collected from the office at work, the parcel was left on the table where all the parcels are delivered/collected from. I was away at lunch and on my return the Parcel force courier arrived but there was no parcel to collect! It transpired that the postman had picked it up, even though there was no address or postage on it, as it was next to the bag with the franked letters in. I have spoken to my local sorting office, Parcel force & Royal mail customer services and raised a query with the Royal Mail National Returns Center. All to no avail, the parcel must be in the system somewhere. This week Stuff-UK have said they now want paying £47.41 for the replacement as well as the faulty case or they will pursue legal action. I've tried speaking on the phone with them but we don't agree on the situation. They say it's wholly my fault and they sent the replacement in good faith, it was in my possession so I'm responsible even though it was an unfortunate event. Although they are 'sympathetic' to my situation they still want paying. Where on earth do I stand on this? All the information I can find related to companies losing parcels being sent to customers not the other way around! Am I legally responsible? Here's the email I got... "I have just spoken to Annette. Whilst I am sympathetic to your predicament, we are still £47.41 out of pocket. You have received 2 of the cases from us and returned none of them. The onus is on you to look after the product faulty or not whilst in your possession. The fact that somebody in your office allowed the goods to be given to another courier is unfortunate, but not a reason for us to be out of pocket. As this has gone on far too long, regrettably we will be issuing legal action to recover the monies owed plus costs and interest, if you are unable to make payment." I have until 24th March. Any help would be greatly appreciated as its quite a conundrum! I wouldn't even know what legislation this comes under. Thanks Pilau
  25. Hello Can anyone please advise me on the following? I have a laptop and my warranty is up in June 2017. I have hardware issue and two of the keys have worked loose and come away and i cannot put them back into place. Do i send it back to the company i bought it from or do i send it back to the makers of the laptop? Thanks
×
×
  • Create New...