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Ordered a shower enclosure from Aquabliss. Turned out it was the wrong size by a small margin. Had to order a replacement immediately as we had a builder in doing the work. I emailed Aquabliss to arrange the collection of the shower enclosure (3 packages) which are still in their original packaging. They have refused to do so stating that it is the customer's responsibility. They say that they can exchange it, but they cannot collect it. They say that I have to arrange collection and delivery of the items back to them. These items came on a pallet and I have already got a quote of £56.00 for one of the packages which considering I spent over £400 on this shower enclosure and another £340 on its replacement, I am now out by over £400. I offered to pay reasonable postage costs if they arranged it and they could deduct it from the refund. They have point blank refused. I have now put in an official complaint. From what I can see, I rejected the item within 14 days as it was the wrong one. I have been reasonable in offering costs for collection etc. I feel like I am butting my head against a brick wall.