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JonniBravo

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About JonniBravo

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  1. It's nothing like what you posted in the link, I get an error message saying the number is already registered to a main user, I verified the email as soon as I registered and tried to add my number, EE have stated they are aware of the issue and a number of customers are experiencing this and they are working on a fix. But it's been the weeks now.
  2. Hi All, I joined EE on the 13th July and since then I have been unable to set up or even login to my customer account. I have been trying to add my mobile phone number to look at my bills and check my data allowance since I joined and still I am unable to do so. Now I know I have now passed my 14 day cooling off period but I am having serious doubts as they have once again told me it could be another month before this issue is resolved, is there any room to manoeuvre here as I am getting more frustrated that I cannot access my data allowance and I am
  3. I will thanks for all your help guys. Lessons learned.
  4. You are right, the PCIex4 its in the desktop, and is supported by my asus maximus formula mb. It's my age its getting to me. I'm going to ask for the money in cash as apposed to a voucher given the trouble I had spending it and the expense of sorting the problem myself.
  5. Acer triton 500, i7 8750H, 16gb ddr4 ram, 512gb NVMe ssd, RTX 2070 q max gpu, 144hz full HD display The description stated the laptop had 2xNVMe 512gb in raid config. In the title it said only 1x512gb What happened was I was docking between 3 different laptopsreading the specs and eventually settled on this one because of storage
  6. I purchased a Sabrent PCIe x4 NVMe 1tb from amazon, i bought it after not being able to spend the voucher on laptops direct and had it in a enclosure. I Fitted it on the laptop yesterday when I realised I screwed up. Its lightning fast on the laptop, i also bought one for my desktop cloned windows from my sata ssd. All working good. So do I just accept the voucher, i think I have no option now.
  7. Now here I am extremely knowledgeable. I have been building/fixing pc's for nearly 20 years now. There are two solid state drive slots on this laptop, no need to copy anything, and you can clone/copy Windows 10 especially with new ssd's Microsoft does not mind so much anymore, usually it does when change major parts like the motherboard but even that can be achieved if your clever enough. And on a laptop installing ssd's depending on the device can be a skilled job many new laptops are no longer designed with little port holes you open and simply slot a new drive/memory in. This laptop
  8. Thank you for your help guys much appreciated I'll come here next time I have a problem.
  9. It's a gaming laptop, theses can cost a much as £3000 this laptop retails brand new roughly £2000. Yes I did accept the offer of a voucher that was wrong on my part, I guess as you get older the fight for your rights gets weaker. But i did say in following emails I felt I had accepted the offer without understanding what my rights were. 5 years ago I would have used all my rights in full but I've been a bit dumb. Guess I'll have to suck it up. Is there no way I can reverse it and go back to the original problem, I've been on nights working as a nurse and it's been very diff
  10. Just to be clear I tried to use the voucher initlally to purchase a NVMe SSD, the next day when |I tried again the NVMe had gone up in price by thirty pounds, which eventually I had to buy from Amazon for 160 with the ssd enclosure because opening this laptop to put one in although you can do that it's a skilled job and I did not want to void my limited warranty and statutory rights.
  11. 15th May Ordered laptop then Made Laptops direct aware I believed the laptop has the wrong storage quoted in the description after reading the title. 16th May recieved the laptop and conformed this and made an intial complaint 20th May Laptops direct responded to complaint with a standard email and stated 2-5 days to resolve the issue 22nd May I'm really sorry for the issues you've experienced with your order and for any inconvenience you've suffered from this. I would be happy to offer a £40.00 refund or £50.00 voucher if you wish to keep your ite
  12. LaptopsDirect I sent an email to their customer enquiry desk prior to receiving the laptop then I confirmed that the laptop was mis advertised, I saved a cache version of the webpage, I already knew it was an error because as soon as I saw the error on the website I checked the model number before I received the item. Laptops direct accepted they had mis advertised the item I discussed all this via email and have all my emails including there responses. In the second complaint in in every complaint afterwards I expressed the thought that I had accepted the first offer withou
  13. Sorry missing information. I ordered the laptop on 27th May, After 11 days waiting for the refund of the £80 voucher I found myself making a further complaint and as a result I refused the offer of £80 voucher because they believe the problem was adequately dealt with they said I should allow them a further 2-3 days to process the voucher.
  14. Hi All, I bought a laptop from an online retailer and spent a little over £1600, this was a refurbished laptop but was described as in perfect condition with no obvious faults, the only problem was it did not come with the original extra's manuals ect.. After ordering the laptop I realised that the reason I had bought the laptop (the storage) was different in the title then in the description. To cut a long short in the title of the webpage it described the laptop as having 512gb storage whereas in the description it described the laptop as having 1gb of storage. I
  15. That does not explain why there are no signs whatsoever of depression to the box, there would be some kind of creasing ripple or depression on the box. Furthermore the box has not been dropped, the item is very light and the depression on the outer box could not have been caused by dropping unless this was from a significant height. A scratch from scissors is not going to be a clean cut it is likely to be jagged and ripped effect in my view.
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