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  1. Hi All, To cut a long story short my friend has been a victim of Cavity wall insulation cowboys. They fitted foam insulation in the front and side elevations of his property when it was not suitable and this is now causing severe damp making his property worthless. After being ripped off by both his solicitor and the company who fitted the insulation both of whom are now in liquidation he is faced with a £32,000 bill to have the walls removed and the foam insulation removed from his property. As you can imagine he is very untrusting of any builder and is finding it hard to get a quote and trust what is being said. He went onto the citizens advice website and was advised to create a JCT contract for the building works, the builder has stated to him that he will need to pay him £1,200 for his solicitor to look at the contract and has also said that because he has accepted the quote he is legally obligated and would have to pay a cancellation fee to cancel the work. The builder has stated he is happy to allow a cooling off period despite a quote not being a legally binding contract. How nice of him! He has not signed any contract but I know he was happy with the quote. I believe the builder is milking him for every penny he can because he knows they are few builders who are willing to do these sorts of work. Any help and advice here would be great.
  2. Hi My friend who is 62, unemployed due to health problems and has worked hard all his life to own his own home, received a visit from a builder offering free cavity wall insulation as part of a government scheme some 8 years ago. Since then, he has had significant problems with damp. A legal firm contacted him (no win no fee) and took up the case saying there was a possibility the cavity wall insulation was not fitted correctly. The case collapsed recently and the company who fitted the cavity wall insulation has now gone into liquidation. To make matters worse the law firm carried out multiple surveys (6) on the property and has also gone into liquidation leaving my friend with the possibility of being liable for a loan of up to £10,000 for the surveys carried out. CIGA the organisation responsible for guaranteeing the work has used multiple excuses stating the lack of central heating etc as the cause and not the cavity wall insulation which has never been a problem before, meanwhile the black mould issue is getting worse and it is becoming more clear that the cavity wall insulation is the problem. He has had a quote for the work and has been quoted £20,000 to carry out the work to repair the cavity wall insulation. In addition following the collapse of the law firm the administrators supplied my friend with a new solicitor who has apparently applied to the court for a discontinuation of proceedings due to the low probability of a good outcome, what options does he have, his house is now worthless and he has not got £20,000 to repair the house.
  3. Didn't get a call form the manager just a call from the lady I spoke with originally agreeing to a full refund. Thanks for your support.
  4. I have been around a while I am just mot the little activist I used to be and allot has changed over the years, companies are not as quick to take responsibility as they used to be. I called them and quoted the consumer act, they seemed willing to refund without further delay but llike I said they have nw lost my item, I wait see what the manager has to say.
  5. Turns out they do not have a record of my return despite me having a receipt a manager is calling me back in the next four hours
  6. Hi All, I am posting this topic on the 6th day of the 3-5 day procedure. I ordered a server for my home to store all my photos, videos ect. On Friday 7th I ordered a NAS server with two 4tb Hard Drives, one refurbished, and one brand new. I put both drives in the NAS and the server came up with a warning saying the brand new drive was failing and should be replaced immediately. I checked online to see if there was a simple solution, put the faulty drive in both server bays to eliminate a faulty socket on the server and established the drive must have been damaged/dropped prior to me receiving it. So I called laptops direct on Sat 8th and they said because it was a weekend they were unable to help because the return has to be authorised by the tech team, so on Monday I raised a ticket and on Tuesday 9th they asked for a photo/video of the problem, I duly obliged with an image of the server screen saying clearly the drive was failing, and sent a message saying I had eliminated the possibility of the fault being with the server. Every time they send a message it takes 24hrs to get a reply. Later the same day a lady emailed back, she then thanked me and said she was glad I had solved the problem and closed the return. I then had to call back and open a new support ticket and was again asked for a photo/video and I am still awaiting an email authorising its return, despite this I took it to the warehouse Wednesday and insisted they take the drive back and test it themselves. Should they be doing this, I thought if an item was faulty upon arrival they had a duty to refund or replace, instead they are making me wait 3-5 days for the tech team to test the drive. I did a simple quick test which took 3 minutes and established the drive was faulty. The online literature states if the drive states it has bad sectors more than 2% as the server stated it had even if it can be restored to a working state you should not trust the drive and it should be returned.
  7. It's nothing like what you posted in the link, I get an error message saying the number is already registered to a main user, I verified the email as soon as I registered and tried to add my number, EE have stated they are aware of the issue and a number of customers are experiencing this and they are working on a fix. But it's been the weeks now.
  8. Hi All, I joined EE on the 13th July and since then I have been unable to set up or even login to my customer account. I have been trying to add my mobile phone number to look at my bills and check my data allowance since I joined and still I am unable to do so. Now I know I have now passed my 14 day cooling off period but I am having serious doubts as they have once again told me it could be another month before this issue is resolved, is there any room to manoeuvre here as I am getting more frustrated that I cannot access my data allowance and I am unable to manage my account see my bills or utilise other services. I made them aware of the issue from the first day and they keep saying we are aware of it hopefully it will, be resolved soon.
  9. I will thanks for all your help guys. Lessons learned.
  10. You are right, the PCIex4 its in the desktop, and is supported by my asus maximus formula mb. It's my age its getting to me. I'm going to ask for the money in cash as apposed to a voucher given the trouble I had spending it and the expense of sorting the problem myself.
  11. Acer triton 500, i7 8750H, 16gb ddr4 ram, 512gb NVMe ssd, RTX 2070 q max gpu, 144hz full HD display The description stated the laptop had 2xNVMe 512gb in raid config. In the title it said only 1x512gb What happened was I was docking between 3 different laptopsreading the specs and eventually settled on this one because of storage
  12. I purchased a Sabrent PCIe x4 NVMe 1tb from amazon, i bought it after not being able to spend the voucher on laptops direct and had it in a enclosure. I Fitted it on the laptop yesterday when I realised I screwed up. Its lightning fast on the laptop, i also bought one for my desktop cloned windows from my sata ssd. All working good. So do I just accept the voucher, i think I have no option now.
  13. Now here I am extremely knowledgeable. I have been building/fixing pc's for nearly 20 years now. There are two solid state drive slots on this laptop, no need to copy anything, and you can clone/copy Windows 10 especially with new ssd's Microsoft does not mind so much anymore, usually it does when change major parts like the motherboard but even that can be achieved if your clever enough. And on a laptop installing ssd's depending on the device can be a skilled job many new laptops are no longer designed with little port holes you open and simply slot a new drive/memory in. This laptop required a skilled hand. Much like cars got with small tight engine bays, mobile phones with sealed units and no more removable batteries. I may now longer be a skilled consumer activist like I once was, but I'm a good nurse, an excellent therapist, and I'm the local computer nerd. Once again thank you for all your help and advice.
  14. Thank you for your help guys much appreciated I'll come here next time I have a problem.
  15. It's a gaming laptop, theses can cost a much as £3000 this laptop retails brand new roughly £2000. Yes I did accept the offer of a voucher that was wrong on my part, I guess as you get older the fight for your rights gets weaker. But i did say in following emails I felt I had accepted the offer without understanding what my rights were. 5 years ago I would have used all my rights in full but I've been a bit dumb. Guess I'll have to suck it up. Is there no way I can reverse it and go back to the original problem, I've been on nights working as a nurse and it's been very difficult I've had limited time to complain can i not cite not knowing my rights. I'm gutted. Our perhaps please for a good will gesture. Could you explain what my rights would have been in the first instance, when the laptop was misadvertised perhaps I can write directly to the director and plead insanity or not knowing my rights, the response in the email received from laptop'sdirect does suggest they were aware they should supply me with a laptop with equivalent storage.
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