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  1. Hello Everyone, I am new to this forum so feel free to keep me right. I feel a little bent out of shape after my dealings with an online UK company that offers harnesses for dogs: You can find them at the web address fleece dog harnesses uk Here is the initial email I sent the woman: Message Body: Hello, I have had a challenging time trying to track down a harness for our 1 year old irish water spaniel. I have tried maybe 8/9 different models! She is still a puppy at 1- being a large breed. Irish water spaniels are slow to mature. She weighs 27kg of pure muscle and has pulled me off my feet on occasion ( running after a cat). Not only is she extremely strong and impulsive, but her skin is like lambskin- incredibly soft, particularly around the stomach, neck and chest. Conventional harnesses have caused abrasions. She has sores on her neck from her last collar. We took it off as soon as we realised. She often lies between size brackets which has made fitting more tricky. Often I order the medium, that fits her measurements according to the manufacturer’s chart but it turns out she needs the next size up. A lot of the harnesses have jutted into the back or front of her front legs. I am hoping you might be able to help. She currently uses a Hunter Norwegian Racing Harness which has been the best so far, but it is not terribly secure. She can be flighty for instance meeting a large dog or seeing a cat. She is almost able to wriggle her way out of the harness backwards. The other thing is that we really need a strong handle to keep her in check along busy roads. I will try and give you a ring tomorrow. I thought it might be helpful to send you a worded message as well since there is a lot of info! Kind regards, XXXXXX I subsequently followed up with a phonecall & placed an order for a custom made harness (as advised by the lady since she said the breed is too deep-chested for highstreet harnesses) I mentioned the handle again and i was told to look at a particular page showing a flyball harness. I confirmed i needed a handle. She asked if i needed a waterproof harness. I thought about it & agreed. So i paid an exorbitant sum (£58) thinking she had taken care of all my requirements. She did not warn me that the harness was non-returnable. Furthermore, I trusted her after a lengthy conversation on the phone & all the email correspondence. I felt reassured by a note on the website saying they wanted their customers to be happy. My order note also warned me not to let the dog wear the harness before seeking a return: ( Of course, the website mentioned that custom orders were non-returnable, but I ordered by phone & paid using paypal afterwards) Returns/Exchanges Please try your harness on but please do not wear, as worn items cannot be returned.Thanks. I would not have paid such a huge sum for a non-returnable harness that did not meet the requirements carefully laid out in my initial email. The harness arrived, awkward to adjust, with quite scratchy fabric and exposed seams on the internal facing of the garment. I have not been able to fasten the garment around the dog’s chest yet as it is so difficult to adjust. I will have to try again to check it actually fits her. My family agrees the exposed seams will rub on the dog’s chest. There is no handle. I sent a polite email on 23rd december. The lady has finally replied today, saying she followed my requirements to the letter and that I did not request a handle, therefore a return is out of the question. I feel very let down as I was so very specific in my written brief. It is as if she paid no attention to the dog’s particular requirements. The fabric is not soft either. Any advice gratefully received.
  2. My partner ordered some branded USB drives (credit card style) from a reputable printing company. She has used them before for other products, and to be honest, the quality has always been reasonable. However, the quality of these USB drives is terrible. The 'printing' bit is ok, but the base product is awful. They look really cheap and nasty. The material has a poor finish and there is a small gap where the USB section swivels around. Also the USB section doesn't fit snugly into the rest of the card when closed, which means the printed image is not lined up correctly. We would like a refund if possible. A replacement would be ok if the quality were right, but I suspect this is a standard base product that they use and that any replacement would have the same defects. I spoke with them on the phone, and they have requested photos, which I am sending now. But I didn't get the impression a refund would be a likely option. And as mentioned, I'm not sure a replacement would be adequate. I'm not sure what our rights are here. The goods were ordered online (which would normally allow a return period after inspection). But I have read that normal rights are not applicable when ordering 'customised' goods. Nevertheless, the Sale of Goods Act does state that the quality of any goods must be satisfactory. Can anybody offer some advice as to the best way to proceed?
  3. Hi I purchased an inflatable airtrack for my daughter for xmas to help with her gymnastics. It arrived a couple of days before xmas but was not used until xmas day. The item does not stay inflated - there were no instructions sent with the item although there should have been. I tried a couple of further times to inflate the item but it just keeps deflating . I contacted the company on 27/12/7 to report that the item was faulty but they were closed until 3/1/18. I emailed them with the details and requested a return and refund once they reopened in Jan. When they reopened they did not reply to my email, I contacted them and they asked me to email them - I explained that I had already done this and asked them to check their emails . I contacted the company again yesterday and they said that they had not received any emails from me so I forwarded my original email to them - they have emailed me this afternoon to say that the item I ordered was custom made and that they are only obliged to offer a repair. They have asked me to arrange the return to them at my expense if I want to proceed. The address that they have emailed to me for the return is not the same as the address on their website - It has been a while since I had a problem with a return / faulty item and I know that regulations change but legally can they refuse a refund on a faulty item? Any advice would be appreciated thank you x
  4. Hello, I would like some advice regarding a faulty PC please. I bought a PC worth 1.5k from Aria which they custom built for me around 28 days ago. Some of the parts were from their stock and some of the parts they had to order from another retailer. I bought the PC and collected it on 23 March 2017 and after 5 days the screen went dead and the monitor was showing a blank screen, I took it back to Aria and it turned out that the graphics card was faulty so they replaced it. Now, today when using the PC some graphical artifacts appeared on the screen and the PC rebooted itself, now it turns on but the monitor only displays a blank screen. I have tried leaving it off for a while and when turning it on it power trips a few times and makes some beeping sounds and the monitor gets a signal but stays blank. I have emailed Aria to say that I am still within my 30 days and I want to reject the PC for a full refund. What are my rights regarding this? Thank you
  5. I had to phone the company who build my computer about 6 months ago to sort out a problem and it appeard they missed something out it has according the invoice a standard sata drive a m2 SSD drive and a Samsung evo 840 . for the first time today i had to take the side of the computer off since getting it and i tell you the samsung drive is not there i can only see the m2 SSD and the mech drive . i have traced the sata cables and the only one i can see is to the mech drive the m2 connects direct to the motherboard . the samung does not show up in windows or bios either so physically its not there . Is it worth approaching the company after this length of time or should i put it down to experiance , thanks
  6. Good Morning Caggers some information and help here if possible. In January 2016 this year, I placed an order with my local gun shop for the purchase of a one off hand built Custom Shotgun to be delivered by end of March. I agreed a deposit of £1000 (Total price of £13800) and paid this using a VISA debit card as a goodwill gesture to the gunshop for the purchase. Unfortunately, I have had to press both the importer and the gunshop for information on the gun as my clay pigeon shooting season begins this coming weekend and it looked like the delay of the gun would not be in time for my first big competitions. At every turn, they have told me that the item was delayed and they didn't know when it would be delivered. I eventually got a verbal date of 29th March to 1st April, and this date passed with not a sign of any information from either the shop or the importer. Being incensed at this lack of customer service I called the importer only for them to say the item had left the factory but they couldn't give me a delivery date. I am completely distraught that nobody has kept me in the loop and it is apparent that once I paid the deposit that nobody wanted to try and help or get any information for me on my intended purchase. At present, the shop holds my £1000 and I don't know where I stand in order cancelling the item, and getting my deposit back. There was nothing in writing at all, only a gentlemans agreement. Can anybody give me some advice on this please? Many thanks to you all
  7. I have discovered a knitting wool that is virtually impossible to purchase in the UK. The one store that does sell it has to order it from the UK/Canada once it has been ordered from the UK website. I found a company in the USA that sells packs of "mini skeins" at a reasonable price which allows me to then decide if I want to buy the full skeins. I set up a subscription to join this "mini skeins club". The price including postage is US $ 26.00 Just over £15.00. So I was a little miffed to discover that I had to pay £11.41 for my package before Royal Mail would let me have it. £3.41 VAT and £8.00 handling charge !! I have had to unsubscribe from the club because this is just too expensive each month
  8. Hi all. Back on 4th November 2014 we ordered some new covers for our 2 sofas. We picked the fabric and the covers were to be custom made by the supplier of the sofas. On the invoice, it shows an approximate delivery time of 3-4 weeks. As the covers were to be custom made, we paid in full at the time of order. We contacted the shop at the beginning of December to see what was happening only to be told the fabric hadnt arrived from the suppliers and so they had not started on the covers. Just before Christmas we got a phone call to say the fabric would be delivered on 6th January to which we said we were not very happy but OK. 6th Jan, called....no fabric, will definitely be delivered by 13th of Jan. Rang today, still no fabric so said we were very unhappy and would like to cancel the transaction. Shop very defensive, said it wasnt possible and that the fabric had been dispatched and would be there tomorrow or Monday. Wife said, Monday or money back. On the back of the invioce one of the terms and conditions says " All delivery dates are quoted in good faith and are correct at the time of ordering however these dates are approximate and can be subject to change from our suppliers. Under no circumstances can ' Store name' be held responsible for delays in delivery due to unforseen circumstances. Nor will it constitute a cancellation " Also, "All orders that are specially made and custom built cannot be cancelled" Are we within our rights to ask for our money back if the fabric doesnt arrive on Monday? The quoted terms are normally for the furniture they sell and supply but they are now saying it also applies to fabric orders. I realise they may well have ordered the fabric but they have not as yet received it or made a start on making our covers. Any help or advice appreciated.
  9. My daughter bought a custom built laptop from an on-line company in November last year and it hasn't ever connected to the internet. She thought she wasn't operating it correctly so didn't return it straight away. We've all had a go trying to get it to connect to no avail so after Christmas she got a friend who works in IT to have a look and he said there is no internet card. She sent an e-mail to the company asking to return it and they have refused. Their literature says that you do have to return in a month but she is at University and has a retail job which was manic over the festive season. She is angry as she spent £550 on this and now they won't look at it. Would anyone know what rights she has? Surely she can't be left high and dry like this as this hasn't ever worked. Be really grateful if anyone could advise us. Thanks
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