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  1. I have recently been informed that towards the end of 2017 the DWP computer lost my records. I experienced problems with payments in Jan 2018 but did not think any more about it as they sorted my ESA payments out. However, last month I was informed that by mortgage company that they had not received any payments under old scheme prior to changes made in April 2018. I was contacted by Serco and completed the SMI loan agreement that was posted back early June 2018. I have been informed that these completed documents were received by DWP early August 2018 who subsequently sent them C
  2. Hi all I'm looking for some advice regarding a recent online purchase. I bought a computer monitor online last week which I had delivered on Friday. Unfortunately there are several issues with it that I cannot live with. One of them I’m fairly sure is a manufacturing defect. The monitor was fairly expensive (£450) so I contacted the retailer on Monday and asked to return it for a refund stating what faults it had. I told them I didn’t want a replacement as there seems to be QC issues with these monitors after doing some research and I'd rather buy something else. They repl
  3. Hello A friend of mine let a DCBL bailiff into her home ( it was 6am, they looked like cops and they pushed into the doorway when the door was opened) They waived a Writ of Control to justify entry and refusal to leave. They now have a list of goods under control - one of these is a computer. While I understand they can take the computer, what is the status of the data stored on the machine? In the meantime, I've applied for a N244 to create a payment schedule as she is vulnerable on health grounds (also the reason for not being able to pay the original CCJ that started all
  4. I signed a franchise aggreement (unfortunately) and I would like to know if the : personal guarantee`s that was included is legal, if it was not witnessed, at the time of signing, and their is no provision for a witnesses signature, is there a set format for this, and could it be deemed invalid and/or, not binding? when is a deed not a deed? Your advice would be welcome. Thanks!
  5. On 05 November 2016, I phoned Vault Computers Limited of Bradford, Yorkshire and agreed a price for the computer I wanted them to assemble for me according to certain component options they offered. We agreed that I could pay by cheque, Vault undertaking to supply the computer “once the cheque had cleared”. On the same date, I sent them a letter referring to the phone call, repeating my assembly options and enclosing a cheque for the agreed amount, crossed and worded “Account Payee” made payable to Vault Computers. By 19 November 2016 I had heard nothing from Vault
  6. Hi guys, Just trying to get a quick heads up as to where I stand legally on this situation with online retailer Very. at the beginning of June I purchased a HP Omen desktop pc for £1200 along with a 32 inch HP Omen monitor. The computer was a reasonable specification, not the top end, but the advert implied that the computer could be easily upgrade, the exact wording was as follows; 'This gaming PC can evolve with you too – with tool-less access to the hardware, you can crank up your gaming power by customising the specification when the time comes.' I understood this to
  7. I'll try to cut a long story short. Yesterday a good friend with own business wanted cash to buy car today. No time to go to bank due to work pressure, so online transferred £7000 to me. I rang Lloyds to make sure ok to withdraw £7000 and they said yes with my id. I went to branch with my driving licence to withdraw cash. Computer said "no". Branch official needed paper statement from my friend. Friend and I met at branch around 4.15pm. Friend had brought statement showing online transfer but bank wanted actual bank statement. Friend and I walk to
  8. How to clean your computer I have a dirty secret. I've never cleaned my computer. Sure, I've dusted my monitor, but I haven't taken off the cover or tried to reach the crumbs lurking inside my keyboard. And I honestly don't know the difference between pressurized air dusters and compressed air cleaners. "Your computer could fry if you don't keep it clean," says Jonathon Millman, chief technology officer for Hooplah Interactive. Whether it's a desktop or laptop/notebook computer, dust and lint can clog the cooling vents. This can cause your computer's brain—the central proc
  9. Not sure if this is in the right forum,I'm sure it will be moved if not Last year, some charming specimen of humanity hacked my computer and downloaded a virus which filled it with child porn and then remotely took pictures of it. They then demanded money or the pictures would be sent to the police. I reported everything to the police and he was tracked down, arrested and charged in July was sent on a nice 5 1/2 year holiday as a guest of Her Majesty. After the case, the computer (which had been seized as evidence) should have been returned to me -however the polic
  10. Apologies if this has been covered before, I had a look but could not see a similar thread. And the reason I wrote the above is because I am imagining this is a familiar complaint. It relates to a desktop computer I bought online from PC World and now wish to return. I am within the required 14 day time limit so I wrote to them asking for a refund. I pointed out that I had switched the machine on to test it and they then pointed me to their Ts and Cs which say that by doing that I could not now return the machine. I wasn't quite so certain they were correct about their right to refus
  11. Can somebody advise on the rules regarding use of a computer for reference purposes during a Tribunal Hearing Thanx in advance
  12. There is much excitement over the coming Star Wars film and as expected there is a new game out Star Wars Battlefront. These are the prices: For STAR WARS™ Battlefront™ Standard is £24.99 For STAR WARS™ Battlefront™ Deluxe Edition is £54.99 And for STAR WARS™ Battlefront™ Ultimate Edition is £94.98 Are these prices fair? The game will be sold in many countries. I'm not convinced this is fair pricing and even £24 is too much. Is there any way to challenge this legitimately?
  13. I was quite disturbed this morning when I wondered whether certain Insurance Companies are [problem]ming the public via computer systems which ask you to pay more money than you should be. I am a landlord and insured my first house in early July via Bedford Insurance and a company 'e-unlimited'. I paid £315.13 for the whole year. I was told that when occupied this would fall to £178.13. Due to extensive renovation, a tenant walked into my house on Wednesday ie. exactly 5 months from the date of insurance cover. I contacted 'Bedford Insurance' and after having done s
  14. Hi there, I brought a PC about 6 months ago. It has never been stable so I finally got in touch with them and now we are currently in the middle of sorting the problems out with me fixing and testing what they can't do remotely. We have found out that its the Overclock they did to it in the factory that is the problem. I paid for that overclock as it was closer to the spec I wanted. The next step will be to turn the overclock down so its more stable but that's not what I paid for and it is not the spec I wanted. To be fair, we haven't done that yet so I can't sa
  15. Hi, I'm sure I am going to be advised to "accept it and move on" but I checked my latest online bill yesterday and it was just under £100 instead of the normal £43 for 2 Galaxy S handsets on 600 minutes each. Anyway, I checked the bill and found one call had cost £44.66 plus VAT (£53.59). It was for a call lasting 2 hours 33 minutes to an 0843 number. I avoid calling 0843, 0844 or 0871 numbers from landlines let alone mobiles, but do get calls from them and I must have accidentally done something that activated a call to this number - but 153 minutes? So I dialed the numbe
  16. Hi, I am not new to the CAG but new to this particular forum. As a living, I repair and maintain computers. Recently, a customer passed to me an Asus Transformer Pad tablet, which she'd purchased from Argos in December 2012. Since she bought it, she has already had it repaired twice and now it has failed a third time and won't power up. In the course of my work, I have to make judgements on whether hardware is worth repairing, given its history and the cost involved. In the case of this tablet, based on its age and the fact that it is now facing a third repair, I would
  17. Hi all, Whilst this matter is being sorted, I am concerned about the length of time, and the sequence of events by the retailer. About 18 months ago, I rebuilt my desktop computer. Most of the components came from SCAN International – obviously spending quite some cash. Not long after, the graphic card failed. I contacted SCAN who persuaded me to contact the manufacturer (nVidia/EVGA) [not even SCANs wholesaler/supplier]. Reluctantly I did this to save time, but it cost me money to return the item to Germany etc. 1/ About a fortnight ago, one of the 1Tb HDD’s (Seagate) fai
  18. Right, a friend of mine purchased some computer software as a consumer not a business. The software is not faulty in any way just that it needs alot of setup and after research its going to cost about £1000 to get someone to setup for me. my friend had the free version of this software installed and looks really good so contacted a reseller to purchase a licence. basically, my friend cant afford to pay someone to set the software up so decided to see if he could cancel the order under the distance selling regulations. He has now been told he does not have a cooling off per
  19. Hello! This is my first post, but I have lurked for some time in admiration at the spirit of compassionate mutuality which is the essence of 'consumer citizenship'. For too long has unscrupulousness been the operating principle of commerce in this country. Right! So, I had an inoperational Playstation 3 replaced under warranty by Sony Computer Entertainment UK on the 2nd/1st/2013. The fault with the inoperational console concerned a faulty disk drive, which meant I had a disk lodged inside (namely a copy of Fifa 13). I was assured I would get my disc back within six weeks. This did
  20. I'm posting this on behalf of a friend and I hope someone can help. She has run the uk office of a small Canadian business for the past 8 years. A few months ago, her boss started to hint that he wanted to close the UK office and since then has become increasingly difficult to deal with. As a result she has been worried that she was about to be made redundant. A couple of weeks ago and completely out of the blue, she had a visit from someone sent from the head office who came in accompanied by a solicitor, handed her a letter telling her she was suspended on full pay from her job pen
  21. My daughter bought a custom built laptop from an on-line company in November last year and it hasn't ever connected to the internet. She thought she wasn't operating it correctly so didn't return it straight away. We've all had a go trying to get it to connect to no avail so after Christmas she got a friend who works in IT to have a look and he said there is no internet card. She sent an e-mail to the company asking to return it and they have refused. Their literature says that you do have to return in a month but she is at University and has a retail job which wa
  22. Also was said to have affected Halifax account holders. http://www.dailymail.co.uk/news/article-2255434/Disaster-Lloyds-TSB-customers-New-Years-Eve-technical-glitch-renders-cashpoints-debit-cards-action.html
  23. Read more : http://www.telegraph.co.uk/earth/earthnews/9700836/How-your-old-computer-may-be-on-its-way-to-Africas-online-fraud-capital.html
  24. Hi all. We purchased a acer aspire one from comet last boxing day for a present .We have had a lot of problems with it. First the microphone didnt work, a key has popped off the keyboard, and the screen has now failed. comet fobbed us off from day one, and so recently we contacted acer who seemed very nice and said dhl woul collect the laptop and repair under warranty. Or so we thought!! We then got a bill stating that the screen was damaged by us so was not covered, but the keyboard would be replaced and the microphone fixed. I complained that we had no
  25. I noticed the benchmark for the N2800 Atom processor was more than that of my twin Xeon hyperthreading 2.4ghz server from the last decade. So the N2800 supports 4 gig (although windows starter only accesses 2 of that) and an SSD can be swapped in. The N2800 only uses 6.5W including graphics, although its 2W max fan runs most of the time at half speed~(1W?). Its smaller brother uses only 3.5W (often fan free machines) but only supports 2 gig with a third slower graphics (though both are full HD video compliant). So mine now has a 1.35V 4gig stick, and Ubuntu dual boot (which is buggy on Lin
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