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  1. The same thing has happened to me to. I owe £20k. But never agreed to my credit limit being increased and staff purchasing without my authority. It wasn’t even pointed out I was signing a PA. I stupidly thought I was signing on behalf of my Ltd company. They are threatening personal bankruptcy. Even though I have 0 equity in my house. They are bullies. They had me tears on the phone. They are rude, aggressive, threatening and do not support small businesses in any way. I spent a fortune with them over the years and they end up treating me like I want to be in this position, it’s my fault. They should not be allowed to conduct a business in this way.
  2. Hi I wonder if anyone can help me...? I bought some composite garden decking with a 10 year guarantee 3 years ago, had it fitted and all was fine. Now it is cracking and some has collapsed, it isn't due to how it was fitted it is due to the quality of the product. I have contacted the company I bought it from who have agreed under the guarantee to replace the failing boards but what are my rights because the boards are in the middle of the decking I will have to have someone take up at least half of the decking to replace the boards and there will also be a clear colour difference. Before I get back to them I was just wondering if anyone had any advice or knowledge if this was a satisfactory response? Thanks!
  3. I have had my car (Ford Fiesta) since June 21st last year. Now my issue is I have a knocking noise coming from the front passenger side of the car. No idea what it is. I rang Stoneacre up and they asked details and such and said your service is due, I had said, the service has been done through someone else because well they were cheaper then what stoneacre could do. He said ok, but your lifetime guarantee is invalid in that case, because you needed to get the car serviced with us for your warranty to be still valid. ok then, he said I can get the car serviced again with them and get my car looked at and repaired under my warrenty. I said Ill get back to him. I looked at my lifetime warranty book and it does say i should of got the car serviced with them. The car is less then 2yrs old. why cant I still get it done under the Manufacture warranty and not stoneacres. Im really confused on what i can do. When the car was serviced Ford parts were used on the service.
  4. I was the director of a company that had a trade account with screwfix. When the account was opened it was opened in the ltd companies name and I was never told about an directors guarentee. The application form that I signed had been photocopied that many times most of the writing on it was illegible.. Stupidly I signed it and opened the account. A couple of years later the company got into financial difficulties, became insolvent and folded. I soon received word from screwfix`s solicitors that I had signed a directors guarantee and was personally liable for the company debts to screwfix. I got a copy of the original agreement and it is totally illegible.. You can barely read any text on the agreement out it is that bad. Ive to go to court next month as I`ve contested the claim as I was unaware I was signing such a guarantee and am unsure if they can enforce this as what Ive signed is unreadable. Does anyone know if this can be enforced if its illegible and I wasn`t informed I was signing such guarantee ?? here is a copy of the guarantee drive.google.com/file/d/0B6TE6OZvjMKGSVVMLWY3NE9uUHc/view?usp=sharing UNfortunately I cannot post links so you will need to copy paste the link above bump Thanks in advance for any advice on this issue
  5. Dear all, I mistakenly filled in a credit application for Screwfix in 2013 for a trade account (for a company I used to work at). This company has recently gone into administration and I have been sought after to settle the outstanding amount (nearly £1000) - as apparently the credit application doubled up as a "personal guarantee". Their credit app was not clear to me & it was blurred out and photocopied on a number of occasions. (yes I know I shouldn't have signed something I couldn't read) In addition I resigned and left the company in 2014. How can two different legal entities sign a credit app (as director) but also as personal (for a guarantee - without it being made clear?
  6. Hi and thanks again for the forum. I purchased a BRAND NEW Tower T17005 Low Fat Health Air Fryer 3.2L Black 3 year guarantee From Hemsworth Hardware on the 19 February 2017. Just recently the unit started to make an horrific grinding sound. I contacted the seller and he said he would speak with the supplier (like he/she is not the supplier). Since then the seller has ignored my emails. Question is - do I pursue this or am I wasting my time given that the unit is over 12 months old ? Thanks in advance.
  7. TODDLE2U ; are you still active on this forum and can you assist me with a pernsoal guarantee which has now been called upon from Travis Perkins. A lot of what's been said is similar to my situation. Credit application forms were signed in 2014, and like other we didn't know what we were signing for and a quick signature was given after form completed by office staff. There is no mention to seek independent legal advice on the form, should this be stated clearly?
  8. In Oct 2009, my ex-husband signed a personal guarantee to cover an existing business overdraft of £140k for the right to borrow £60k more from NatWest which the bank knew was due to pay credit card demands. The overdraft was totally unsecured before that. His business had clearly been failing for some time and they pressurised him to secure their previously unsecured lending. It was an extremely stupid decision on his part but we now know that he was succumbing to mental illness, from which he has never recovered. He broke down at the signing of the PG and was clearly in no fit state to make any decisions. I have copies of his emails to the bank saying that he considered that he had been co-erced into signing. I am now losing my home to a bankruptcy trustee who cites this PG as the major debt and is forcing a sale of my home. I also lost my husband, of course. Here is my question - the bank pre-prepared all the documentation including legal advice waiver and minutes of company meetings which didn't exist. They wrote the PG in our joint names. I was never told about it and was never advised to get legal advice etc. NatWest has admitted that they knew I would object to my home being formally taken as security. The place for my signature was struck through, although my name on the document was not erased, and the PG was processed. Some days later, the bank bounced a payment to a major supplier which probably put the final nail in the coffin of the business. They apologised but the damage had been done. Apparently, several weeks later they signed new documents just in his name, but the PG was already underway by then. I didn't know about the PG until June 2010, when it was too late, and I didn't know that the original PG had my name on it until a year later, when I found the paperwork. Can I contest the validity of the PG? Is what they have done strictly legal?
  9. Hi, i have a rather serious issue regarding a PG that was falsely signed and witnessed. I have received a stat demand regarding the debt. Do I have a hope in fighting this on those grounds, or is it very difficult to prove and fight?
  10. Hello everyone, Please be nice, I appreciate this trouble was something that happened when I was not as smart around money. I have learned my lessons and now doing well. The problem I have is a company I used to be a director of. My partner left the country and me saddled with the personal overdraft guarantee of £2000. No other debts. It is difficult to remember all the details, but I remember it was for an overdraft with barclays commercial banking. I had to dissolve the company, appropriately notifying companies house. This all happened without a problem. Company dissolved as of January 2013. A year or so later I was told I was liable for that money via letter. I ignored it - I know, head in sand not a good idea, but just didn't know what to do at the time. The letters stopped eventually. Now I've had a debt collection company get in touch recently out of the blue. But, given this occurred that long ago, and I never communicated with the bank after dissolving the company about this debt, is this debt still enforceable? Would really appreciate help with this. Thanks, M
  11. I signed a franchise aggreement (unfortunately) and I would like to know if the : personal guarantee`s that was included is legal, if it was not witnessed, at the time of signing, and their is no provision for a witnesses signature, is there a set format for this, and could it be deemed invalid and/or, not binding? when is a deed not a deed? Your advice would be welcome. Thanks!
  12. Well another thread.Looking around saw a few articles on this idea and thought i would pop the idea on the forum. On this fine,sunny,crispy Monday morning in Spring to start the week off. Seems to be gathering momentum worldwide.Or the idea of. A bit rushed,maybe not that clear but a start that is all,i will find more articles as time goes on. But have a look around and have your say on what you think. Some say if companies were to invest massively in new machinery,many of our jobs could vanish. Saying the price of employing cheap labour is far cheaper than the modernising of companies,factories and the rest. But this will surely happen as time marches on. Robots are poised to eliminate millions of jobs over the coming decades. We have to address the coming epidemic of "technological unemployment" if we're to avoid crippling levels of poverty and societal collapse. Here's how a guaranteed basic income will help — and why it's absolutely inevitable. Whether working or not you would receive a basic income. Now how much the benefit system costs in this country i do not know,but obviously most of this would vanish i would think. How Universal Basic Income Will Save Us From the Robot Uprising. http://io9.gizmodo.com/how-universal-basic-income-will-save-us-from-the-robot-1653303459 So as i look around this idea seems to be interesting many countries. Paying all UK citizens £155 a week may be an idea whose time has come Introducing a basic income guarantee would be costly, but it could be the answer to a lot of different problems http://www.telegraph.co.uk/finance/economics/12037623/Paying-all-UK-citizens-155-a-week-may-be-an-idea-whose-time-has-come.html Canada plans to experiment with giving people unconditional free money http://uk.businessinsider.com/ontario-announces-basic-income-plan-2016-3 Finland Finland is considering a radical plan to give everybody free money http://www.techinsider.io/finlands-plan-to-give-everyone-free-money-2015-11 Switzerland Will Hold The World's First Universal Basic Income Referendum What if everyone got a guaranteed $2,500 check every month? How would society change? http://www.fastcoexist.com/3056339/switzerland-will-hold-the-worlds-first-universal-basic-income-referendum Have your say,i am sure many will, i hope.Anyone there,of course there is. Come on in and have your say.
  13. Many years ago, around 1996, I became a director of a LTD company owned by my ex partner. We had an agreed £20k overdraft on our HSBC (originally Midland) business account which ran until around 2011 when HSBC called us in and said that we could no longer have the overdraft and that we would have to transfer the £20k to a Managed Business Loan. I jointly signed the loan with my ex partner. Some time after this and without my knowledge, my ex partner removed me as a director. Please can anyone advise me: 1. Am I responsible for the loan which I believe is still outstanding, even though I'm no longer a director? 2. Can I make a claim for any PPI that may have been paid on the overdraft and managed loan? Thank you
  14. Hi all. My wife bought a 2013 Hyundai i3 earlier this year and it's 5 year Hyundai guarantee runs until 1/5/2018. The car has developed a few clutch issues and the dealer we bought it from says to contact the nearest Hyundai dealer to address this. Anyone had any issues with Hyundai before?
  15. The Direct Debit Guarantee says: "If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to" Twice now I've succeeded in getting a refund within hours. Both times with the Coop Bank, but all banks seem to have similar or worse procedures. The Coop says "before making [a refund]... we need to establish whether the claim falls within the scheme. Our internal timescales[sic] for carrying out this investigation is 24 hours." The BACS scheme advises "Refunds paid under the Guarantee are immediate once the error has been established." I think the wording of the guarantee is misleading. The wording should be changed to "you are entitled to a full refund... as soon as it has been established that an error has occurred". My question is... where should I address my complaint/suggestion? Or, do you ladies and gentlemen think that the wording is ok? Many thanks for reading. Best wishes, Neil
  16. hi, i made a dd indemnity claim on the 13/12/16 the bank are asking for the advance notice letter, i contacted the company concern and they have refused to deal with me. the payments which they took are in error and i believe im entitled to a full and immediate refund of the amount paid from my bank. also i shall give them 30 days to investigate then i want to claim the refund back in court. also im going on breached of their obligations under the banking contract, Banking: Conduct of Business sourcebook (BCOBS),section 150 Schedule 5. what would b my POC be? regards
  17. I think this is probably a general question but in my case it applies some very expensive private dentistry work I had done. The treatment finished in April 2016 and is covered by a 12 month "aftercare" or guarantee. Since then I have had to go back to the dentist to re-insert a loose crown and bridgework which he fitted. This was done free of charge. The twelve month period is coming to an end and again I have problems with the same two teeth - a crown fallen off and a loose bridge. Unfortunately the company I used (a larger cosmetic surgery company) no longer offers dentistry and have passed any remedial work out to another dentist. I have an appointment for three weeks hence but I'm now thinking they are trying to wait out the twelve month period so that my cover expires as this is a very long wait. What I am wondering is whether the twelve month period is just that or whether it is extended to cover any remedial work they have done for a further twelve months? It seems that otherwise they might fix the problem again short term now, knowing they will have no responsibility after April. I've looked online and can't find anything on this.
  18. ...that leaks fae places over all... No action required...just a cautionary tale.... No Honour Waited over a fortnight for them to come and fix a small leak from the tank. Said the warranty was null and void due to a small hole drilled in the back to accommodate fitting. Even though this was nowhere near the fault and had nothing to do with it ie it wasn't what caused the fault. The shower was faulty and it wouldn't have mattered a jot how it was installed as the internal part was leaking from the heating tank (the other end from the drilled hole) The mans attitude from entering the house to leaving was bordering on rude. He told us that he wouldn't charge for the visit which is the only thing in his favour. We were told to go for a Mira as it was a quality shower, shame we weren't warned that they have reliabilty issues as well as poor customer service and will do anything to get out of honouring their guarantee.
  19. As a former director of a company that is subject to a winder, I can being sued for sums due to a trade supplier under a PG. I resigned before the winder was made. The debts were incurred during my directorship. Can the trade still sue me?
  20. Hi all, I am wondering if anyone can help me. I bought a second hand car in 2014 from Stoneacre Grantham for £7,000 the salesman who sold it to me (who actually was the branch manager) offered me lifetime warranty for the car for £1000. I took him up on his offer and had the lifetime warranty added ONTO the value of the vehicle - bringing the total goods value up to £8,000. I've now had an issue with the vehicle which I would like to claim on the warranty for - however Stoneacre are telling me that they have no record of me purchasing the warranty. Having trawled through the masses of paperwork I was given when buying the car I have managed to provide proof that I do in fact have lifetime warranty, but Stoneacre are backtracking saying that they never add the warranty price onto the value of the vehicle and therefore it must have been given to me for free... I am PLEASE asking if anybody has also purchased vehicle lifetime warrant from Stoneacre and also had the warranty price added onto the value of the vehicle? I have contacted two different Stoneacre branches pretending to be a new customer and both advisors have told me you cannot get lifetime warranty for free ever. Citizens Advice Bureau have told me that if I can get confirmation in writing from another customer that they also had the warranty price placed on the goods price then I can strengthen my claim and get my problem solved.. . I'm completely at a loss! Please help! Many thanks, Jennifer
  21. Hello All I am currently being harassed by ROCKWELL DEBT RECOVERY for a guarantee I signed a few years ago. Back in 2011 I closed a business (ltd) which was losing money all was OK and went well with that side of things, I knew that I had signed a personal Guarantee with Lloyds to get access to the LOAN GUARANTEE SCHEME that the government ran. I knew it would be a matter of time before they came knocking but I waited and waited and nothing happened, until I got a letter last November from lloyds asking me to contact the wholesale banking recoveries. I did and I offered them £50 per month with a view to make higher payments around March time. All went quiet until Monday when I had a call from ROCKWELL and stupidly gave them my details. (der) I don't have any copies of paper work of any type from Lloyds. the original guarantee was for 10k and now with charges it has gone up to £15.250 . I have been looking at letters that other members have sent should i do the same. I am on a low wage, I get housing benefit and live hand to mouth at the moment with no saving at all, I am marries with children. rent my house, got a car not worth anything. I am a bit down on my luck and hope to get back on my feet financially but this current climate is bad. Please can you help
  22. Dear All, In June 2014, my partner and I arranged an overdraft with our business bank (Nat West) as match funding for a government loan scheme. We were asked to sign a personal directors guarantee and, at the same moment in time, signed the waiver to legal advice form in the bank's office. Sadly, our business has now been declared insolvent and the bank are now calling in the personal guarantee for £20k. Originally, we did not believe we had signed a guranatee but the bank have now come up with the evidence (although that was never originally forwarded to us so we had no copy until now). We have also never received a copy of the overdraft agreement signed in June 14 although we have one signed September 14 with a pp signature from the bank. We were also asked to sign a debenture (again, we have no signed copy) and also a postponement of directors loan account which we definitely didn't sign as they were still chasing us for that in February last year and I know we never signed this. I recently wrote to the bank asking for copies of ALL signed security documents and they only sent me the PG and waiver. I have written to them again today asking for the other security documents. Nether my partner nor I are ones to shirk our responsibilities but I would like to come to an arrangement/agreement with the bank to either pay a lesser amount or a small monthly payment. I have already lost 200k personally from the business failure and hoped that was the end of it. I have phoned several companies who state they deal with these types of issues but not one has come back to me. My question is How is it best to start the process of negotiation with Nat West and what should I say initially? And is it feasible that the guarantee could somehow be unenforceable? I should say that I had another company (Credit4 - beware!) took me to court re another directors personal guarantee for the same failed company and got a ccj and a charging order against a property I owned. i have had to sell that property (my main income) to satisfy their debt and have a small sum left over which I really want to keep to buy somewhere else to live now. Another £20k will add to my losses even more and will dent that small sum. I can't get a mortgage now due to this ccj, even though it is settled, hence why I need to keep as much as I can to buy somewhere to live without a mortgage. My partner now has a new job but has to live away as its not local. We cant afford to buy anything where he is working. Feeling really fed up and just wondered if anyone had some sensible advice on how to get a settlement agreed. Or to know someone who can help at a reasonable cost. A little light at the end of this dark tunnel would be so nice. Thank you in advance to anyone who responds to my request
  23. Hi I bought a mattress 2.5 years ago which had a five year guarantee.(£270) The springs have gone on one side. I emailed the place I bought it from who passed on the complaint to the manufacturer. we sent a photo of the sagging and told them we have regularly turned it, which we have. They sent sent an email saying "they do not believe the mattresses has been kept in accordance with the guidelines and will be taking it no further" as far as we know we have followed all the guidelines and rotated it regularly. Is that the end of it now? We thought it would last a lot longer than this and and very unhappy about it. Any help appreciated! Thanks Nic P.s it was bought via eBay using PayPal with a debit card.
  24. I have been starting up stock trading with an expert mentor whose made millions doing it. I clocked up some loses £20k and despite some success loses are increasing. When at £20k he told me "I guarantee you will get that back", in a message (we are in contact continuously). I'm guessing this would not be sufficient to pursue legal means to recover loses should it become an issue? If its possible at all, what would be required for a guarantee written in a message to be legally enforceable? Can I have an example of such a message in this context? Thanks!
  25. Builders merchant "Credit Account Application Form" had no terms and conditions printed on it or attached to it but stated "by signing this agreement you are agreeing to accept the terms and conditions of ************, a copy of which is available on request". I did not suspect there to be any onerous conditions and certainly not a personal guarantee clause, so I did not request a copy of the terms and conditions. It would now appear that under their clause headed "Financial Condition" the following wording appears. "If the company becomes insolvent or goes into liquidation, insofar as I am a director of a limited company., I hereby personally guarantee performance of all the Applicant company's obligations to ************ against all and any losses incurred by them. I further acknowledge and have had notice that such a guarantee and indemnity obligations will be enforceable against me in my individual capacity". The builders merchant have now raised a small claims action against me for the repayment of £2500, do I have any defence ? Please note that the law of Scotland applies.
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