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  1. Hi, Just after some advice. I bought a mattress online which came with a 5 year guarantee. The springs have gone at the start of the last year of the guarentee. I contacted the company I bought it from who asked me for pictures and to confirm it had been rotated regularly and used with a protector. Which it had. A few hours after sending the pics, they called to say the manufacturer had agree'd to replace under the guarentee but since they no longer make that specific mattress they wouldn't actually be able to replace. Instead I was offered £50 discount on a new mattress i
  2. Hi, I ordered two single beds/mattresses from Ikea which were delivered a week ago. After setting up a bed and mattress, we decided they would not be suitable for us and completed a cancellation form with Ikea within 7 days of delivery. They have advised me that they will refund the bed bases but only provide store credit for mattresses as they have been opened! They were opened to inspect and also to check that there were no undue smells, which can be associated with memory foam. The mattresses are unused, there is nothing in their terms and conditions to state that
  3. Hi all, need some advice please. We purchased Ultimate Amira Healthopaedic mattress via Bed Factory (1-4 Spence Lane, Leeds, LS12 1EF). We purchased the mattress on 25.4.16 for the nursery and started using it on 8.7.16 when our daughter was born. The mattress is not of satisfactory quality due to the wearing and sagging that's occurred within weeks. I'm of light build and a mattress should last years before that type of wear occurs. The retailer advised they're not in a position to refund or exchange and referred us to the manufacturer. Basically asked us to take pictures
  4. Our Landlord sent us this message last night, we moved out over a week ago and were told everything was fine at that point. None too impressed guys..I made no fuss or deduvtions for lack of cleaning but just gone to make up small room double bed and just realised you turned memory phone matress which covered in 'stains' ! New mattress will be certainly to tune of 150...I trust you will send this promptly! Rosie Implying that I flipped the mattress deliberately to hide "stains" (a glass of wine spilt during a tough essay time). This was not done, I left it on its side when we left the
  5. Hi all, I have had a mattress from Next for just under three years, we noticed a considerable dip in the mattress about six months after purchasing and contacted them, they never got back to us and after periods of time in hospital recently contacted them again. The mattress has never fit the bed, also a Next item. However an inspector came and told me the 2.5 inch dip was normal for a mattress is this age. Next told me that because the mattress had a stain this has caused the dip and was not a manufacturing fault. They said the stain has caused the pillowtop (which was less th
  6. We bought a 135cm Mattress Alexandria Ortho from Bensons for Beds last year online and received the bed on 25th of September. We pay £449.99 and the invoice number is ******. after a month both my wife and myself start having back pain. My wife was even worse as her neck was very stiff every morning. I have contacted Beds for Bensons customer service in January this year. I made a complain. I was told that someone will contact me after taking my details. Nothing happened. I made a second call and this time I was asked to email photos of the mattre
  7. Hi I bought a mattress 2.5 years ago which had a five year guarantee.(£270) The springs have gone on one side. I emailed the place I bought it from who passed on the complaint to the manufacturer. we sent a photo of the sagging and told them we have regularly turned it, which we have. They sent sent an email saying "they do not believe the mattresses has been kept in accordance with the guidelines and will be taking it no further" as far as we know we have followed all the guidelines and rotated it regularly. Is that the end of it now? We thought it wo
  8. Hello I am currently in a dispute with Littlewoods catalogue regarding a Silentnight Miracoil mattress I bought from them as part of a divan set. I ordered it on 30th December 2014 and received it in the middle of January. We noticed it was quite noisy to start with but assumed this was just because it was new and would settle down. Weeks passed and come September I decided enough was enough and contacted Littlewoods to complain. They said they would send a technician out to assess the mattress. He visited on 25th September and, I have just found out this morning, apparently found no faul
  9. Recently we purchased a mattress from Duvalay as it is supposed to be Duvalay's Highest-specification, ultra-luxurious, lightweight, durable, Duvalite memory-fibre mattress is custom-made to perfectly fit your home-from-home, complimenting your leisure days with quality. As per above the mattress was custom made for our touring caravan, but now we both suffer from sore hips and end up tossing and turning all night due to the discomfort when using this mattress. We have emailed the company and part of their response was to purchase a memory foam topper from them at a discount price! We bo
  10. Hi folks, I,m not sure if this is the right place for this post. Anyway, I have a question, I have severe back problems and due to this I am more or less bed bound. I have seen a Neurologist who recommended that I have an Orthopaedic mattress, this is in writing btw. I therefore asked my GP if I can get this on prescription, he had no idea. Has anyone on here any advice as to how to go about this, if it is at all possible?
  11. Hi everyone I was wondering is someone can give me some advice please. I bought a mattress in January of this year, it was delivered late in February 2013. Since then we have had nothing but problems with the mattress as it dips both sides and has ridge right down the middle of it. We were told by the manufacturers to turn the mattress round every week for 3 months to let it settle as it is pocket sprung. Please bear in mind that my husband and I are disabled but we found someone willing to do this for us. Now we are in June and it is still as bad as ever! We asked the company who sold it
  12. hello, I have looked all through the advice from Which, CAB etc. Just wanted to make sure I'm right! Took delivery of a mattress this week (ordered online with a CC). Ten mins after driver left I removed the outer polythene cover to discover a dirty brown rip in fabric. Immediately rang company who were non apologetic, they asked for photos for proof. They subsequently agreed to an exchange only as I forfeited right to a refund by signing for it:roll:. I think this is incorrect as I have reasonable time to examine it surely. It still has the second polythene cover on and has not been move
  13. Hi guys, suffering with a really bad back which wakes me up in pain after about 4 hours sleep. I am hoping that a new mattress will help the problems and have found one on the internet which I think will be ok. If I buy it, the seller says I would have to sleep on it for a night STILL IN ITS PACKAGING and return it if it wasn't right. How can anyone try a product such as a mattress without taking it out of the packaging? I doubt it would sit on the bed frame without unpacking it first!! And anyway it might take several nights for me to decide whether its right for me.
  14. Hello, I just need some advice with regards to a Mattress we purchased from Mattressman 7 weeks ago. It's a memory foam one which we bought together with a new bed. The Mattress itself is fine but after just 7 weeks it absolutely reeks of stale sweat. My Husband has been saying to me for the last week that the bed smelt and I just thought he meant the actual smell of the foam...I religiously strip the bed every 5 days mainly because I love fresh, clean sheets. The mattress also came with it's own protective cover plus one I put on myself so I just can't understand how the foam itself
  15. I purchased an airflow sup5000 mattress on 1/8/2011 from Bensons Beds in Basingstoke and it is sagging on one edge. Less than 2 years old, I am not happy paid £499. Stay clear of this mattress.
  16. Hi I hope this is the right forum? I am looking for a mattress and I wandered into a second hand shop, and saw a new memory foam double mattress with springs in as well by Everest. My old mattress is slowly wearing out and I can feel the springs a bit now and it twangs from time to time (not often). The mattress is priced at £175.00 with £35 delivery. althrough the woman whom I next saw quoted £25. I have curvature of the spine and I do sometimes get achy hips in the morning so I don‘t want it too hard. Please can you advise me, my dad wants me to save my money and go for something a
  17. PLEASE, can someone help me make sense of the ‘sale of goods act’. I purchased a ‘Reylon reactafoam mattress’ from Benson for Beds in February 2009, which came with a 6 year guarantee. About 6 months ago I noticed the mattress was beginning to split. As I could’t find my sales documentation at the time I simply moved to the opposite side of the mattress, only for the same problem to develop here too. I rang Benson’s and was told to send pictures of the problem. I was initially advised they would be sending someone to investigate the problem, but a few days later was left a voice message from
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