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***trumpeter***

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About ***trumpeter***

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  1. Hi Andy, thanks for that. But, after reading it, my question remains: where should I address my complaint/suggestion? Or, do you ladies and gentlemen think that the wording is ok? Best wishes, Neil
  2. The Direct Debit Guarantee says: "If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to" Twice now I've succeeded in getting a refund within hours. Both times with the Coop Bank, but all banks seem to have similar or worse procedures. The Coop says "before making [a refund]... we need to establish whether the claim fal
  3. ... and, after a little bit more polite nagging on Twitter, the Coop has now paid me the £40 compensation they offered.
  4. To be fair to Coop Energy, I've just received a message from Charlotte on Twitter offering me £40 compensation by way of apology for the inconvenience.
  5. ... and Coop Energy have refunded my overpayment. I strongly suspect the speed of refund is partly due to my efforts to shame them on Twitter. Their Twitter account appears to be run by a lady called Charlotte, who communicated quite well. Coop Energy is @CoopEnergy and you'll find most of my public posts if you search for the hastag #coopenbadservice (not my creation; I wasn't alone in berating the company for money owed and poor service! No interest was offered, nor any compensation for my inconvenience. But at least I eventually got my money back. Again, thanks very much for your
  6. Thanks very much for your encouragement, BankFodder. I sent an lba as you suggested and I've just received Coop Energy's response. They cite "a few technical issues" (which in fact led to me being charged the wrong price for electricity throughout) and promise to refund my overpayment within 7-14 days. It's irritating that they're not paying straight away - it's not their money, after all - but good that the lba has worked without the need to go to court. I would encourage anyone else who's been ripped off in this way to follow the advice from this forum. Again... thank you very much
  7. I transferred from Coop Energy in February. My credit balance was over £400, so I canceled the final direct debit. The final balance of my account was £244.63CR (I calculated this using agreed opening and closing readings because, of course, I can't see my bill - see other threads). Coop have refunded only £86.01. I presume the justification for this is that I did not make the final direct debit payment (don't forget the account was in credit by more than double that payment). I have had no response to correspondence and a number of fruitless and misleading telephone conv
  8. I transferred from Coop Energy in February. My credit balance was over £400, so I canceled the final direct debit. The final balance of my account was £244.63CR (I calculated this using agreed opening and closing readings because, of course, I can't see my bill - see other threads). Coop have refunded only £86.01. I presume the justification for this is that I did not make the final direct debit payment (don't forget the account was in credit by more than double that payment). I have had NO response to correspondence and a number of fruitless and misleading telephone conv
  9. Point taken. But the POPLA process seemed to me to require the appeal to depend on points raised in the initial appeal. Perhaps I didn't understand it fully: I was just depending on template letters from this forum - for which I'm very grateful - and only posting copies here so that people can find them easily. In the case of the initial appeal, it's already cost them the £27.50 (iirc) of getting details from DVLA, even the way I did it... which to me feels safer
  10. http://www.consumeractiongroup.co.uk/forum/showthread.php?439022-TWO-Parking-Eye-successes-(with-templates)&p=4670983#post4670983
  11. Parking Eye have cancelled/been obliged to cancel two 'tickets' for me so far. The first (an out of town shopping area car park) went through the full POPLA process, the second (Asda car park) was just cancelled by Parking Eye after I lodged an appeal to Parking Eye online. Here is the text I used (all gleaned from the CAG forums - thanks very much, everyone). I hope it helps someone. ********* INITIAL ONLINE APPEAL TEXT (both appeals) ************** Dear Sir or Madam re: PCN number XXXXXX/XXXXXX I have received your parking invoice impersonating a 'parking ticket'. It is clea
  12. Thanks very much, unclebulgaria67, for taking the time to reply. Especially as your reply is so encouraging
  13. Apologies if this has been asked elsewhere. I did search and didn't find anything. Motorcycle policy taken out online and paid for with Grove & Dean (Performance Direct); full business use declared. Grove & Dean representative calls to check details and then says there's a further fee because one of the intended uses is motorcycle training (not mentioned on website). Cancel policy straight away, before start date of policy. They retain a £55 administration fee. I was under the impression that distance selling regulations require a full refund to be made if whatever has
  14. Thanks, Iain, I hadn't made the connection between the covering letter and the option I selected. Do you think this will be enough for them to get out of the extension (should things come to that)? Thanks very much for your input, in any case.
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