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Found 3 results

  1. I have had my car (Ford Fiesta) since June 21st last year. Now my issue is I have a knocking noise coming from the front passenger side of the car. No idea what it is. I rang Stoneacre up and they asked details and such and said your service is due, I had said, the service has been done through someone else because well they were cheaper then what stoneacre could do. He said ok, but your lifetime guarantee is invalid in that case, because you needed to get the car serviced with us for your warranty to be still valid. ok then, he said I can get the car serviced again with them and get my car looked at and repaired under my warrenty. I said Ill get back to him. I looked at my lifetime warranty book and it does say i should of got the car serviced with them. The car is less then 2yrs old. why cant I still get it done under the Manufacture warranty and not stoneacres. Im really confused on what i can do. When the car was serviced Ford parts were used on the service.
  2. Hi All. I recently purchased a Ford Focus from Stoneacre using finance from The Funding Corporation. After 1 day of collection, a whole host of issues appeared, which were as follows: 1.) ABS/Traction Control/Handbrake lights would randomly start flashing on dashboard. When they did, the car would become very jerky and not drive properly (much like kangarooing) - when on the motorway at 70mph and this happened the car would be extremely dangerous, braking on it's own and hopping around for want of a better explanation. If a car was behind you it looked to them like you'd braked! It is seriously a major fault. 2.) Car won't go into reverse gear. It results in crunching/grinding. I've been stuck in parking spots for 15 minutes before trying 50 times to get the car into reverse and each time it feels like it's in and when you release the clutch just grinding and crunching. 3.) When braking lots of juddering, shaking, doesn't brake straight and true. Steering wheel shakes violently upon braking. 4.) Loud tapping/rattling/knocking/whining noises coming from engine bay. And many more... I complained and Stoneacre took the car back in, saying they would require it for 1 week. After 3 weeks the car was returned to me and at this time, i received a letter from The Funding Corporation stating the following: "We have heard from Stoneacre who have told us they have rectified the issues with the car, on that basis we cannot accept the car returning/rejecting and therefore this is our final response on the matter". Now, that would be fine, however... The car came back with not a single issue fixed, infact, only 1 day after it returning to me the Engine Management Light appeared, the car went into limp mode and wouldnt do over 20/30mph. Then fault codes starting flashing up on the dashboard, and now, when the car is started (it's push button start/keyless) more often than not it will NOT turn off when you've reached your destination. You push the button to shut the car down and it does nothing. You literally have to stall the car to turn it off. I have an email from Stoneacre openly admitting they are not sure what the issue is relating to number 1.) (the main dangerous issue) but they "tried a few things" and it should be fine. Just to clarify, not 1 of the issues that the car went in with has been fixed, it's just come back with more. I just don't want the car now, i bought it 6 weeks ago, i've had the car for 2 of those 6 weeks and it's a complete Lemon. Am i now within my rights to reject the car? The Funding Corporation are nothing shy of useless and to respond saying "that's the end of the matter" is a bit of a joke quite frankly. The problem at the moment is, i really do need a car, and not sure how to go about resolving this. Any advice much appreciated.
  3. Hi all, I am wondering if anyone can help me. I bought a second hand car in 2014 from Stoneacre Grantham for £7,000 the salesman who sold it to me (who actually was the branch manager) offered me lifetime warranty for the car for £1000. I took him up on his offer and had the lifetime warranty added ONTO the value of the vehicle - bringing the total goods value up to £8,000. I've now had an issue with the vehicle which I would like to claim on the warranty for - however Stoneacre are telling me that they have no record of me purchasing the warranty. Having trawled through the masses of paperwork I was given when buying the car I have managed to provide proof that I do in fact have lifetime warranty, but Stoneacre are backtracking saying that they never add the warranty price onto the value of the vehicle and therefore it must have been given to me for free... I am PLEASE asking if anybody has also purchased vehicle lifetime warrant from Stoneacre and also had the warranty price added onto the value of the vehicle? I have contacted two different Stoneacre branches pretending to be a new customer and both advisors have told me you cannot get lifetime warranty for free ever. Citizens Advice Bureau have told me that if I can get confirmation in writing from another customer that they also had the warranty price placed on the goods price then I can strengthen my claim and get my problem solved.. . I'm completely at a loss! Please help! Many thanks, Jennifer
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