Hi all. My wife bought a 2013 Hyundai i3 earlier this year and it's 5 year Hyundai guarantee runs until 1/5/2018. The car has developed a few clutch issues and the dealer we bought it from says to contact the nearest Hyundai dealer to address this. Anyone had any issues with Hyundai before?

Please help and advise. Mature lady bought a used car. In the following week there was burning smell and smoke came inside the car. She informed the manager. Once it happened again, she took the car in. after many arguments he had one mechanic look at it for few minutes. She was informed everything is okay. Few days later the car stopped. In the middle of the road. She made few phone calls and after much argument the manager got the car taken to the garage. After many visits. Many arguments including sitting in the dealership for 3 hours per day for 3 days she was given a response. The car internally has been damaged, it has been used so therefore only £7000 will be refunded and not the full £8000. either take the refund or else you will get nothing. She was catholicly told as shes damaged the car internally AND if she declines the £7000 offer she will lose the car and no refund. with in 3 weeks of purchase the car was refunded. No paperwork shows any damage at point of refund. 6 hours of waiting along with 11 phone calls to find the remedy. Her health and safety was brought into question with lack of proper inspection when it was taken in. shes very scared. lone and worried. Please advise if we can get her £1000 back and also what else we can do. She lives too far for me to carry the burden and also chasing solicitors is not an option as funds are not there. She must be helped as she used the car to look after homeless pets, people and did a lot of community work. Now she cant do anything.

Can anyone please advise the name of the CEO for Hyundai UK Ltd.---might need to have a "Friendly" chat.

Has anyone had experience of Hyundai warranties? They are administered by Motorway Direct Plc of Sheffield.

I have just taken my car into Richmond Hyundai Portsmouth to have it checked as the clutch had FAILED. The car has covered 18,000 miles, is in daily gentle use and has NEVER shown the slightest sign of clutch wear whatsoever, no slipping clutch, no change in clutch pedal travel, no baulking gear changes, nothing. The car has FHSH and had just been into Richmond Hyundai Portsmouth, for a full service not 6 weeks and less than 1000 miles before and there was no mention of clutch issues, because there weren't any. The service manager at Richmond, then told me that the reason the clutch wouldn't engage was that the clutch had "welded" itself to the pressure plate with rust, and asked whether the car had been left for several weeks parked in a flood! Of course I explained that it had never been parked in a flood and the car is in daily use, which I can happily prove with our CCTV. He then asked me whether the car had been driven through any water? Well, as I live in the UK which has just had the wettest April for 100 years, I would have to admit that yes, it has been driven through puddles. This apparently, may be the cause!!!! I may not be an automotive engineer but, in my humble opinion if the Hyundai i30 is supposed to be driven only in dry conditions, then I would suggest that it should only be sold in particularly arid countries and certainly not in the UK which is quite prone to rain. Richmond Hyundai told me that this is not going to be covered by warranty as the clutch is showing wear and therefore cannot be a warranty claim. The clutch is showing wear? I'm sure all clutches that have been installed in a car will show wear if the car has been used at all, it is a part that is designed to wear. This is nothing to do with clutch wear, it is to do with the clutch FAILING due to a design fault or manufacturing defect, or is it normal for the clutch to “weld” itself to the pressure plate with rust? So, Richmond Hyundai want me to pay £630.00 to repair this failure, which I absolutely refuse to do. They asked me to authorise them to put the car back together, so that this cost can then be fully incurred. I will not. If this is how they treat customers, when their clutch fails due to being rusted to the pressure plate, even though it is only 3 years old, done 18,000 miles, is in daily use and has never been in a flood, then I will be obliged to take whatever action necessary to get this resolved satisfactorily and to inform other Hyundai customers and potential customers of A. this "dry use only" clutch problem and B. The way Richmond Hyundai and Hyundai UK deal with issues like this. I will also take this to the Trading Standards and if necessary to court as I absolutely refuse, on principal, to pay for what is obviously either a design fault, manufacturing defect or downright shoddy manufacturing or materials. I have spoken to Hyundai UK’s customer care department and after speaking to Richmond Hyundai Portsmouth, they have also refused a warranty claim.

Anybody know where the glow plugs are on one of these I have taken the plastic cover of the engine which is secured by 4 bolts and i cant see where the glow plugs are. However when i have felt the rear of the engine i can feel what i think are glow plugs. The big question is is that where they are if so how do i get to them ? If not where are they ?

I own a Hyundai IX20 CRDi 5 door (small MPV). It's a great car apart from one rather significant problem - which, according to the forums seems to be afflicting a lot of IX20 owners. My nearside brake caliper seized in the "handbrake on" position, the offside was working OK. The nearside brake disc overheated and was damaged as a consequence. I took the car back to the dealer and the failure was deemed to be a warranty claim (5 year warranty). Then I was told they would arrange a hire car as there were no parts on back-order, in fact the part would have to be manufactured and dispatched from South Korea! When I complained about the hire car (Chevrolet Spark) being much smaller than the IX20, I was informed by the dealer and customer services that Hyundai were under no obligation to provide a car! Amazing, the car fails under warranty after 8,500 miles, they can't provide parts to fix it, and they're doing me a big favour by providing a hire car! I have been informed that the earliest the part will be in the UK is 14th September. I have told customer services and the dealer that it would be common sense and good engineering practice to change both rear calipers, this would hopefully ensure that the same failure didn't occur on the opposite side a few weeks or months later and we would have another 4 week wait for parts. My suggestion was rejected. I have since read a report on the Hyundai forum of an IX20 owner who experienced the same problem and guess what? Yes, the other caliper failed a few weeks after they renewed the first one and his car was laid up for another month waiting on parts! Right at this moment, I would not recommend buying a Hyundai IX20. Nice car but no parts support. I've owned cars for the last 43 years and never experienced anything like this.

I note the announcement of new Hyundai models coming out in July, undoubtedly with a five-year warranty. But what s the value of a Hyundai warranty? In y experience virtually none. I am a Hyundai Tucson owner with a vehice covered by a five-year warranty and a turbo which Archers of Edinburgh, the Hyundai dealer, confirm must be replaced. Despite providing Hyundai with a fully stamped service history booklet, and all services having been carred out by VAT-registered and reputable garages, Hyundai sre now insisting on detailed information on all services dating back four and a half years. I work full-time for a national charity and simply do not have the time to conduct this detailed research. Hyundai have the stamped service history booklet if they wish further information. Everyone I have spoken to, even Archers, concede this is nothing more than an attempt to get out of meeting a warranty claim. So, before you buy a Hyundai ask yourself tjhis question -- Is their warranty worth the paper it is printed on? So far I would emphatically state NO and any one thinking of buying a Hyundai should seriously consider whether they will face the same problems as I am facing when and if they wish to lodge a warranty claim. I have written to the company's Prssident and CEO, spoken to their Customer Services department. Archers have also spoken to Hyundai but we are all in limbo.

Hi All, I am new to this forum and English is not my mother tongue, please be considerate when assessing my language. I tried my best researching a similar situations but mine seems to be quiet unique! Me and my friend ordered a same new car, same model make etc- a Hyundai i30 crdi 1.6 comfort estate, to be precise, with a local dealer. The price, dealer colour everything same. The cars were delivered with a week's gap between the deliveries. Now I can see that my friends car has additional features such as electric folding side mirrors, mirror mounted direction indicators...a few more. When contacted the dealers says, mine is made to specifications and my friend is lucky to be supplied with a higher specification. They also says there's a provision within the terms and conditions that 'for continued product improvement they can change the specification at any time without giving notice'. Now, I was never expecting this, nor was me provided with an exact specifications of the vehicle other than the model number. I am deeply disappointed as my friend lives nearby and has to see his car every now and then which reminds me of this!:mad2: Friends, how can I make the best out of this situation?