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Found 107 results

  1. This is a long story but I'll try and keep it brief and you can ask questions as needed. In November 2015 I purchased an ASUS gaming laptop from an Amazon Marketplace Seller. The product was brand new but was shipped to me from the US. The company however were slightly misleading by having UK in their name. The laptop developed faults within days of arrival and I asked to send it back for a replacement. The company were only interested in doing a repair on the machine and insisted on remote troubleshooting first. I worked in IT Management for 5 years and had serious problems trying to explain that the fault with the laptop was a Network Card issue so any remote troubleshooting would fail. It's second problem was keys falling off the keyboard. No amount of remote support will fix that in any way shape or form! Fast forward and I sent the laptop off to be repaired as I gave up trying to fight a replacement because the company were not interested. This is the first problem I had. The seller refused point blank to pay the return shipping charges despite amazons policy being extremely clear that the seller was responsible. The seller wanted me to pay 99$ to them for the label. In hindsight I should've have done this but claimed a chargeback immediately for breach of Consumer Rights Act. Instead I choose to pay DHL around £100 to send it back to their repair center. The laptop was packaged in its original packaging, wrapped in bubblewrap before being sent to them and then the external box being wrapped in more bubble wrap, brown paper and all over that with brown parcel tape. The laptop was temporarily seized by customs because DHL did not attach the correct paperwork. This was resolved within 48 hours and the laptop sent on its way. While the laptop was within DHL's care, they somehow (no idea how...) damaged it and it arrived with 2 massive dents in the side of the screen panel. I was advised by the seller the state in which it arrived and being proactive asked for a quote to repair the damage on 16/10/2016. DHL Insurance then contacted me on the 19/10/2016 to request a quote to have the laptop repaired. The seller then wrote to me on 20/10/2016 asking how I wanted to proceed. They had not issued me a quote. I replied around 1 hour later the same day (20/10/2016) asking for the repair quote. I heard nothing. I contacted again on 31/10/2016 & 02/11/2016 and nothing still. Not a sausage! I then frustrated wrote to Amazon and asked them to intervene. 3 agents (have this in writing) said I would be refunded. Amazon then said that I would no longer be receiving a refund and would need to resolve the matter with the seller directly. I can understand 1 person making a mistake... But I was promised a refund by 3 people and thought the matter was coming to a close... I then made a complaint with The Better Business Bureau in the US to try and poke the seller. My complaint was sent on to the seller. I also requested a refund on the delivery charge on 05/10/2016 and that email has not even been acknowledged. All of these emails took place on the sellers ticket support desk so I know for a fact they have received these communications. Bottom line of this is I want the laptop refunded or replaced, also to receive my delivery charge of £100 back as the seller has clearly flouted Amazon's policy. Then amazon tell me their policy say my claim deadline has expired... How ironic... So the seller can ignore but not the buyer... Amazon said I could do a credit card charge back, however my Father paid for the order with his credit card as the order was coming from the US and my credit card limit wasn't high enough to pay for the order. However he is very very reluctant to pursue a Section 75 Claim against the credit card company... So I really don't think that is an option. Can anyone advise what I can do here please? I'm thinking pursue Amazon in small claims court as they have a responsibility for the sale and cannot enforce their own faulty goods return policy. I have photo evidence that the laptop was indeed faulty (keys not attached to the keyboard) I also cannot proceed with the claim with DHL because they need a quote for the repair which I am unable to give them... So any help would be received with gracious thanks
  2. High Fellow Caggers, Please could you give me some advice. In August 18, I placed an order for a new chainsaw with Amazon and requiring it fairly immediately, I accepted their kind offer of a prime trial, believing that I would be entitled to next day delivery. In the event I received an email from Amazon stating that the chainsaw would be delivered on the day after the expected day of delivery. My partner and myself waited at our home all that day, no delivery was made. In view of non delivery and anxious to make the best of August Bank Holiday weather, I rang the importers of the chainsaw direct on the following day. I was at the time unaware that the importers were only some 50 minutes drive away. Thinking that Hermes might deliver that day, I requested the importers if they would be kind enough to keep a unit for me until they closed at 1.30pm, explaining that I might get a delivery and not require their kind assistance. By 11.00 am, there was no sign of any delivery so I went to the importers and picked up a new chainsaw of the model I wanted. That afternoon I sent an email direct to Amazon by their Help page messaging system. In it I asked them to cancel my order and refund my credit card account if they had debited it. Approximately a week ago, I looked at my credit card statement and was surprised to see entries for a chainsaw from both Amazon and the importer. I immediatey sent a message to Amazon by their messaging system, explaining that no chainsaw had been delivered by Hermes and no card left by them. Their response to say the least was unhelpful, citing that they could do nothing as 20 days had already elapsed and denied they had ever received a notice of cancellation at the time of their alleged delivery. Where should I go from here Amazon are the seller of the goods, Hermes their delivery agent? Amazon say they did not receive my message, Hermes claim they made a delivery to a secure place on the second day after ordering (no proof of delivery), I say no chain saw was delivered. I am aware of Sec 75 posibilities. With thanks Carningli
  3. Hi guys just wondering if I can get some help. I have issue a claim against amazon and their solicitors have emailed me stating the following: However I am sure I sent them what should be counted as a separate detailed particulars. First I sent amazon my money claim online form in pdf format within the post along with a separate detailed particulars detailing why I have raised the claim against them by first class post stating the following: Would this count as a separate detailed particulars as I sent this to the solicitors who are dealing on behalf on amazon via email as they sent out a letter well before 14 days since the claim was issued and I responded immediately via email with the details they wanted me to send. On the MCOL form I just briefly said I ordered some goods from amazon, were not as described, also claiming for gift certificate balance and a Iphone that was not delivered, nothing like the above that I sent to amazon via post with my pdf MCOL form along with what I've quoted I sent them above - Would this count as a separate detailed particulars as they sent me an email today asking for this stating I should of done within 14 days.. Thanks for everyone's help in advance.
  4. I bought some headphones from Amazon about 6 weeks ago. They Developed a fault just after 30 days. Amazon have offered me a refund, unfortunately the headphones were at a promotional price at the time. The refund wouldn't be enough for me to buy a replacement pair from them. They have refused to either repair or replace them. I know under consumer law I am entitled to a repair or a replacement. Is a retailed such as Amazon able to ignore that if they simply offer a refund? I was very happy with the headphones and really just want a pair without the fault. Where do I stand?
  5. Hi folks, Just wondering if anyone can tell me where I stand. I bought a projector from Amazon recently. When it arrived it turns out its no use as its ultra short throw. No use to replace the one I had so I returned it as "not useful for intended purpose" Refund process was easy to initiate - ive returned stuff before and had no problem. However in this case they wanted to collect the item using Hermes. Hermes collected the item next day. (Which was Thursday). So far so good. Come the following Tuesday ive heard nothing back to say its been received. I can see from the tracking info that it shows as being collected but that's it. So I went to chat. The long and short was they apologised but said they generally need to have the item back as its a high value item. However, they said they would trigger a refund all the same and it would be processed within 48 hrs. 2 days later still nothing, so back onto chat. Basically they gave me the exact same patter. I pointed out they said the same thing 2 days earlier and promised then it would be resolved. And that I had the chat transcript of the conversation. After over an hour haggling with them I ended up no further forward. We need the item back and thats that. I took the barcode from the return label and checked the Hermes site. They say as of Sunday it was on its way back. But its friday now - and its still not back. I asked how long im meant to wait - and what happens in the event a week from now its still not back - what if the courier loses it for example. Apparently that never happens. (Which I guess explains why theres a "lost parcel" section on the hermes site. Surely I'm not meant to wait indefinitely ? I've used amazon a lot in the last few years, but one thing is certain - im not buying anything expensive on there again after this fiasco. Thanks in advance.
  6. Hello, I purchased two baby pushchairs on Amazon from two separate retailers last March 2017. Both prams developed faults after 6 months, which was documented in emails to the manufacturer Cosatto, who told me each time how I could make the repairs myself. I didn´t make the repairs as, after subsequent faults appearing, I went back to the retailers on Amazon (Babyland Fife Ltd and Online4Baby, who say after 4 months they are no longer liable for the warranty or a refund, and that I have to take it up with the manufacturer. The man. (Cosatto) say explicitly, that they have nothing to do with it, it´s a transaction between me and the seller. I have been going round in circles about this between the retailer and Amazon since May 23rd. Finally, Amazon said they could do nothing as the products are older than 120 days. What is the best thing to do please?
  7. Hi everyone, I have an issue I am a little confused with, as in what to do about it and who to tackle. I purchased an item from Amazon, a router, sold by Ebuyer, via Amazon, this was on the 24th June. The router as it was not really working as advertised, such as, WiFi dropping, wired clients dropping, phones and tablets not being able to connect to the WiFi unless rebooted, and generally it was a poor experience, I updated the firmware as recommended by Netgear and gave it another week but not much seemed to change, so I made a request with Amazon for a return on the 30th July. Amazon informed me that it was a 'seller return' and I would have to wait for Ebuyer to basically OK the return, which they did on the 31st July, and provided me with an RMA number. I called Ebuyer on the 1st Aug as they had requested that I provide a day/date I was available for the collection, and to confirm the collection address, and the collection was scheduled for the 2nd Aug. On the 2nd, sometime around 1:30 ish, I heard a knock at the door, I was in the back room, and my house is small, so it took me no more than 15-20 seconds to put down what I was doing and get to the front door, which by the way, was wide open due to the heat of the day, upon where I see a guy walking up my short drive, back to his van. So I called out to him and he came back to the door, I handed him the parcel, he put a sticker on the box and walked off, I asked about a receipt and he mumbled I did not need one and he just carried on and got in his van and left. I was a bit worried about not having proof of collection and on the 6th decided to email Ebuyer via the Amazon messae centre and also called them, and the lady on the phone said, OK I will arrange another collection for you, as this was has failed. At which point I said, it has already been collected as I have already told you and she said, ooohhh... and then said, OK you better leave it until Wednesday, just in case it turns up, which is today of course. Now Ebuyer is saying that Yodel is claiming that they never collected the parcel due no one being available at the premises and that the GPS shows this as probable too, I have no idea how they can tell this from GPS though. So my question(s), what should I do? I have checked on Amazon and I believe I can now request Amazon investigate this but am kind of worried that I am going to get stuck at the, 'well the item has not yet been returned for a refund' and I am still over £100 out of pocket. I have told Ebuyer I am more than happy to report this to the police as theft and make a formal statement/complaint to Yodel about the matter, partly because I am happy to do this and plan to if the package does not appear, and partly in the hope it may help to suddenly and mysteriously 'find' the package. Of course, I had no direct contact with Yodel other than handing the package over to the driver, and it was Ebuyer who arranged the collection and chose the company, so figure they are at fault and they should be making efforts to get this fixed, but kind of get the feeling they are going to sit on it and let it look like the item was never collected. I am now concerned that I am going to be left without the package and no refund and ultimatetly be over £100 down with no way to address it. Any thoughts? Ideas? Who to tackle? What to say? Any input is most welcome and most appreciated. Regards
  8. On November 21st, 2017 I purchased 2 HTC 10 mobile phones from a seller on Amazon Marketplace. The phones were sold as new and unlocked. The phones arrived in early December and I gave one to my son for Christmas and kept one for myself. Last week, on April 26, my son reported that he was having a problem in that his phone had started switching itself off at about 3% of battery life but that this was getting worse and it now switched off at 20%. In addition the "touch" icons on the right hand side of the screen had stopped responding. I instigated a return with the seller, but that was refused on the grounds that it was now outside of his return period. I called Amazon and was told that I was entitled to a warranty from the manufacturer. I then contacted HTC who checked using each phones IMEI number and it turned out that the phones had originally been sold in the USA and "shouldn't have been sold in the UK", and that the phones were registered for warranty in the US and that one year warranty had ended in August 2017, some 3 months before I had purchased them. I have been back in contact with Amazon and have explained all this to them. I am supposed to have a warranty from Amazon that covers me in the event that the phones are not as described, which they obviously are not, and the matter is currently under investigation. The seller is registered as a sole trader with an address in Liverpool. There are several limited companies at the address and the seller appears to have no connection with any of them. The seller is currently active on Amazon. My question is, should I be more proactive in this matter? If so, how? If anyone needs further information, please ask.
  9. Hi all i apologise in advance if this is long, I bought a Mattress off amazon costing almost £500. It was sold by a company and delivery was fulfilled by amazon via prime. I was working at the time of delivery but my 70 year old dad agreed to pop in and wait for it for me. When it was delivered they knocked on the door and the driver told my dad he had to get the matress off the van himself...which he did. (i really wish i was there grr) i get home from work and find a really cheap rubbish mattress that is not even rolled and is taking up alot of space in my front room. It's the wrong mattress and very poor quality. i contacted amazon and they apologised and said they would send dpd to pick it up tuesday (today) . I sat in all day today and dpd were a no show i contacted amazon again and the reply i had was that i had to pay for the return and they would put £5 promo credit on my account. Surely the mistake was made on they're end and i should not have to fork out for delivery? i can only imagine how much it would cost me to return a mattress.
  10. Hello, Thank you for taking the time to read my post. I placed an order with Amazon 23/03/18 for canon 6d camera, "delivered" and signed for 26/03/18 On opening the parcel I find a desk lamp, yes a £13 desk lamp which Amazon sell instead of a £1700 camera! call is made to Amazon who state, will email an affidavit. This is filled, signed and emailed back to uk-deliveryinvestigation at amazon Cs reply back and state they will be in contact within 72hrs. It has now been over 72hrs. So an email is sent out stating: I have been very patient in waiting for your investigation. If you can shed some light on the matter before I look into speaking with my bank and starting a Section 75 and bringing in Trading Standards. They get back with , 'We have fully investigated this matter with the carrier. And if you want us to take another look provide a police report'. I feel this has nothing to do with the carrier, their carrier Amazon Logistics. I email again this time for the serial number of camera, they state this would be on the box. They are really funny I have asked Virgin credit card to step in. In the meantime has anybody experience this from Amazon? And has anybody any advise? Kind regards and thank you for reading this post, very much appreciated. Dan. p.s. I order a lot of camera related material from Amazon and have placed 370 orders since 2016. And below is just a bit of Columbo. The box size the lamp came in was an E6. Amazon normally send cameras in a E3 box size with 'corrosive materials' sticker. If I would have noticed the box didn't have the 'corrosives sticker' I wouldn't have signed for the order.
  11. Will try to keep it short, as ive spent countless hours on phone and chat. Purchased a Xbox 1 X console in November. I had about 85£ in my gift card, so thought ill just top up my gift card to the total cost of the console and make the purchase. Wednesday 7th Console went faulty. Spoke to Microsoft who troubleshooted and confirmed fault. Their returns was too long so advised i deal with amazon. Spoke to amazon who were happy to sort it. However they did not have any consoles instock themselves, so they advised they would refund me the money and i could buy from a third party seller from their site. I explained i had paid by gift card, and the agent told me that it was fine and they would refund me to my bank card to allow me to purchase the console, especially as i only really wanted to exchange. I thought to move things on quickly, ill purchase a new console by my bank card and then when i post the old back the refund will then top up my account. Didn't want a third party seller, so noticed Prime now had stocks of the console so made the purchase. Replacement console form Amazon came, i got home and it didn't work! spoke to MS who tried troubleshoting and again confirmed fault. MS advised to speak to Amazon. Again amazon (prime now) happy to replace, but again would not receive refund till console had been returned.As i had money in my account still, i thought right will purchase another then get the refund when it gets back to top my account back up. Received replacement console today (havent yet tested) and confirmed with amazon that old one is with courier. They advise that i will have to wait because this one is with passmyparcel. previous return was Royal mail. As im about to leave chat i notice that my gift card balance has been credited for the original. Spoke to them and was told that as i made the purchase on the gift card thats where its gone back to. I explained that i topped up the card solely for the purchase etc, and that i have the chat logs of the agent telling me that they were refunding to my bank card even confirming the digits of the card. Sorry Mr XXX unable to help. Ended up speaking to my bank asking them to withhold payment at the moment until its resolved. Bank will not help or instigate charge back as they said I've been refunded albeit to a gift card. Told them that thats incorrect and should be to my bank account as what the correspondence states. Bank will not help and Amazon will not help.
  12. Hi all, I ordered things yesterday online, I selected next day delivery, but when I have just checked now, they aren't estimated to arrive until Friday? Something I ordered today is also due to arrive Friday and not tomorrow. All were prime eligible products. So I jumped onto their webchat, and spoke to someone. Turns out they have suyspended next day delivery until they can catch up from Xmas and get their drivers back. In fact here is a snip from the web chat. "Ojas: I can truly understand your concern however as you must have been aware that we had loads of deliveries on Christmas season so the inventory at our fulfillment centers is revising so they are not getting shipped on the same day as they are placed. This is the reason the next day delivery is extended however please be assured that it will be in its original form once again in 2 to 3 days as all of our carriers are also returning back to work. Me: hmm so it's down to the fact you are behind on deliveries, that's fine as long as you say that Ojas: So please be assured that the prime one day delivery service will be in effect within a couple of days." Isn't this a breach of contract? A warning for anyone else expecting their deliveries they day after they are placed as usual.
  13. Howdy, folks! I bought a photo frame off Amazon for £13.99. It's pretty nice, and intended as one of my dad's Christmas presents. it's turned up with broken glass. Fine. I emailed the seller asking for an exchange, the seller asked if it was usable and if so they'd give me a 35% refund. Fair enough. I looked into how much it would cost me to replace the glass with either glass or Perspex. Turns out I can get Perspex for around £13, I told them that 35% wouldn't work for me, I'd rather have either an exchange or a full refund. The seller came back offering a 50% refund, I explained that receiving that kind of refund doesn't cover me for replacing the glass, and again asked for an exchange or a refund. They're current saying 60%. What they said was this: I understand your concern. the item is not any use for us now as it cannot sold ahead as brand new. It would also save you the hassle of returning and then waiting for the return to received in warehouse and then send you another one. I would prefer you to accept the offer for partial refund of 60%. I hope you would understand i'm not really tempted to accept this offer, but it's winding me up that because the defective item is no use to the client, they think I should pay them to keep it. How would you respond to this? I'm going to ask for a full refund, but I'm wondering if they're going to just come back to me with "How about 70%?
  14. Hi, I bought a voltage converter from Amazon to use for an American TV. While using it the converter started buzzing really loudly, suddenly overheated, and killed my flatscreen Samsung TV. Since I bought the product there are some very bad reviews on the product that include a person whose item exploded as a result of the item being faulty, so its not just me. I've been trying to get in touch with Amazon complaints department as I wanted to log a formal complaint about the converter and the TV, and I did this over a chat with Amazon's complaints department (- apparently). Amazon wouldn't allow me to log a complaint or do anything. Here's a snippet of how the conversation with Amazon Complaints team went: 11:45 PM GMT M: Based on our conversation, I understand I am not allowed to make a formal complaint. I am not allowed to get a link to your compensation policy. And I am not allowed to get compensation for the items damaged in my property by your dangerous faulty product. Based on this conversation I understand amazon takes no responsibility for items that are dangerous to people and private property. And I am also not allowed to contact the Amazon’s legal department. Is that right? 11:48 PM GMT Parthasarathy: I will forward this issue to our internal team and will make sure that you will not face this problem again. 11:50 PM GMT Me: Yes, you can forward this to the internal team. In the mean time I would like Amazon to register a formal complaint on the following grounds: 11:52 PM GMT Me: 1) I am being blocked from logging a formal complaint. 2) I am not allowed to get a link to your compensation policy. 3) I am not allowed to get compensation for the items damaged in my property by your dangerous faulty product. 4) Amazon takes no responsibility for items that are dangerous to people and private property. 5) I am being blocked from contacting the Amazon’s legal department. 11:52 PM GMT Parthasarathy: Okay. I will now forward this issue to concerned team and will assure that this will not happen again in future. 11:53 PM GMT Me: Can you please give a reference number for my complaint. And when should I expect a written response to my complaint please? 11:54 PM GMT Parthasarathy: I'm sorry it's an internal contact and we don't have the option to disclose it's output. 11:56 PM GMT Me: If you register a formal complaint, you have to give the customer a reference number, it's got nothing to do with internal contacts or disclosure. Also, ever formal complaint has to have a written response. Again, it's got nothing to do with internal contacts, disclosure or outputs. Are you saying that you refuse to register a formal complaint? 11:58 PM GMT Parthasarathy: We understand how you feel, we’re very sorry. We’re going to take care of this and you can trust us that it will not happen again in future How can I file a formal complaint with Amazon if Amazon does not want it? What should I do? Thank you.
  15. I have been received loads of emails that say Amazon orders have been canceled, which is funny as i have not ordered anything from Amazon for ages. Thought it was SPAM, but checked online for reports just in case. http://www.hoax-slayer.net/amazon-canceled-order-spam-emails/
  16. Hi guys I have been currently employed by Amazon for the last 7 months and was happy until January when they started moving people around. I had no choice to move to a different department it was either that or no job few months down the line I'm struggling in this department with targets that are near impossible to do and this in turn caused me a lot of stress and worry because I was week after week warning letters and meetings kept coming I went to doctors and she wrote me a note with my concerns and manager just said you have to do continue your task but did refer me to occupational health which they said stress isn't a medical condition and doesn't effect my targets my doctor now has put me on sick since april and occupational sick pay has ran out now onto statuary and I feel bullied and physically sick and don't want to return there any help please?
  17. This guy – MarK Rittman https://www.google.fr/search?q=mark+ritter+echo&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr&ei=JbxsWM2eJKv_8Afnx6uQAg#q=mark+rittman++echo+kettle managed to program his Amazon Echo to control his Internet connected kettle. I have no idea how to go about this. Does anyone have any idea how to do it? Or how to find all the instructions to do it? Thanks
  18. Hi everybody, Does anyone please use Amazon Workmail email services? I use outlook right now with a simple @ hotmail address but I want to use my business name as domain email and so need to purchase an email management provider to do that. I am not a techie person at all and need some help please! I have so far bought my web hosting with 1&1 and my domain name is with hostpapa (who used to be my host for website but I hated working with them so cancelled it.) For that reason I do not wish for my email management to be linked in any way to my hosting providers and have researched Amazon Workmail against Outlook Essentials and G Suite and think I will go with Amazon Workmail instead. How easy is it to set up please? It's also showing in dollars and not pounds on the Amazon Web Services account and support have said that it's a user managed service (I guess like giff gaff?) and so I want to know how easy it will be to install, how to actually install in my outlook web app since I access my emails via hotmail/ outlook internet/ web app and not a desktop app (don't have the storage space for that!). Please can anyone help or advise on this? Also I am about to set up my website (basic) using 1&1 click builder for wordpress, if anyone has experience of that please let me know as I only wish to have a simple website at this point but finding it hard to get started! Many thanks.
  19. Hi all, Ordered and had delivered on the 22nd of March 2015 - a brand new shiny bread maker - from Amazon - £70 (special offer). It's malfunctioning - getting worse with time - and since all user errors have been ruled out - I ask for guidance from forum members. Manufacturer warranty was only 12 months - so that would have been March 2016 - but I hear something about E.U rules stating 2 years for retail items? Have I understood correctly? Is there anyway to have these manufacturing defects remedied? If yes - what are the steps I should take - with whom and in what order? I am very grateful to any that choose to contribute and to guide me in resolving this headache! Libertas.
  20. This is a longish post but bear with me as it involves consumer safety and the fact that a few Chinese companies are trying to sell goods in the UK whilst supplying fake plugs and fuses. I recently bought this item: https://www.amazon.co.uk/gp/product/B01NCMF1XJ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1 On looking at the 'kettle lead' that came with it, the Earth pin is partially insulated when it should be solid with no insulation. On checking the fuse, it is also fake. These fake fuses have no sand within to absorb the shock when the fuse blows. For example. http://tinyurl.com/j7oycpv What follows is my email exchange with the seller. ME: Their first response: Not quite the answer I was expecting so I replied with: I did contact Amazon expecting them to take action. All they did was to take the product away from their 'Fulfilled By Amazon' tag so as to distance themselves from sending out shoddy products. Anyway, it has been over a week since my last email to the seller so I was surprised to find this in my inbox today and these are their word in full. I just couldn't believe that any company could say the bit in red. Yes, sure, I will give it to someone else so that they have the problem of fake plugs and fuses instead of me. The saying, "You couldn't make this up." is so apt in this situation. As it happens, I have a spare kettle lead so it doesn't matter to me one iota.
  21. A knitting pattern book ?? http://cag.tw/2032 I took a screen shot of this, I couldn't believe it. "Not for sale to persons under the age of 18" I wonder what is so dangerous or shocking - sadly this item doesn't allow you to 'look inside'.
  22. My Grand daughter purchased an Amazon Gift card at Tesco Metro store for my Christmas gift. She received - Gift card in display pack and a receipt as shown below. I had several other Amazon gift vouchers as well - so I logged on and started entering the numbers. To ensure no mix up - I put one number in - sent the thank you - put the card to one side. Get to this particular card above and I receive an 'invalid number' message. Checked number and thought perhaps the 2 x 8's could perhaps be 'B' so re entered - still receiving the message invalid. Spent 20 minutes trying to find a way to make contact with Amazon. Click on button for them to ring me immediately. 1 hour + later, I still have not received a resolution. 1st I give him the code - nothing - he says because it has 5 digits at the end of the grouping that there is something wrong. How odd - all the other cards have the same grouping... 4 digits-6 digits-5 digits. The receipt shows quite clearly that the card has been activated properly - the reference numbers in barcodes and receipt all match up - so what is the problem ? I asked if he was telling me that Tesco Metro were selling dodgy cards ? or whether anyone else who had purchased an Amazon Card from Tesco Metro, would be having the same problem as I was ? I gave every reference number off the card/the packaging and receipt - The call ended with the Amazon rep saying he would call me back in a day or so with a resolution ? It was suggested that maybe I would need to get the sender to return to Metro to find out the problem - erm, no way am I going to tell my grand daughter that a gift she has given me has caused so much hassle !! So, in the event that I do not receive a satisfactory resolution within say 24-48 hours - what are my options ?
  23. Hi re where an order was clicked 'cancel', but they then auto email saying it is too late as it is preparing/about to be dispatched, but can refuse delivery. does anyone know from experience whether, if a delivery is refused (they say it will then be returned to them), that unamazing wld then charge for its return (ie deduct an amount off the refund). a quick look at their return/refund site seems to suggest that they would or could (unless it is defective/damaged/incorrect) thanks.
  24. Amazon has emailed customers urging them to replace their charger if they have either the Amazon Fire 7" or Fire Kids Edition 7" tablet after it discovered a flaw that could lead to an electric shock. Only power adapters with the model number FABK7B are affected. You'll find the model number on the reverse of the plug just below the top pin. If you do have one of the problem plugs you don't need to replace your USB lead, just the adapter itself. How do I get a replacement? Read more: http://www.which.co.uk/news/2016/03/amazon-fire-tablet-chargers-recalled-over-shock-risk-435246/ - Which?
  25. Hello All, Last monday brought a mobile phone online from amazon approx £90.00, selected one day delivery and the parcel arrived the next day, when i got home from work i opened the box and thought rather light, when i opened the package using the tear strip the mobile phone box was inside but the void seal broken i opened up the box all the other content there but no phone, called amazon told have to open investigation and wait 48 hour, thursday came called amazon yet again, told me to call back in an hour, did this and was told by amazon that there investigation is complete and they are happy the phone arrived , i told them it surely didn't so they told me they would email me the next step, the next step is to contact the police and file a crime report and send them a fully copy of the crime report, I was furious by this time so decided to head to the amazon depot, when i got there the security guard got one of the managers down he said it was wrong how i was treated and took the package and remaining contents from me and said he'd be in touch and investigate things his end and get me a replacement asap, This didn't happen at all, so know im left with nothing at all, i contact the police and they told me there is no crime to report as its a civil matter ??? What can i do next to resolve this ? i help me out guys pleaseeeeeee
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