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About Me


  1. Morning all, I have an interesting but perhaps a rather open and shut case with TNT Direct aka Parcel2Go. Purchased courier service to transport a PC from my home to a close friend in the USA. Paid £68.46 on 15/11/2018 for collection on 19/11/2018. Delivery within 1 - 3 days but confirmed for 22/11/2018. Customs paperwork and FCC 740 form was completed and provided. There is very little information out there on how to complete the FCC 740 form but after finding the example version on the FedEx website I completed it and attached with the parcel. 19/11/2018 TNT arrived to collect Parcel and it was handed over. 22/11/2018 comes and no updates on the tracking information. I contacted TNT Direct / P2G via webchat and was told they were missing the FCC 740 form and the parcel was being held in their depot. I explained to them that I had already included the FCC 740 with the customs paperwork as per the instructions. Nevertheless they requested duplicates and I provided those the same day in good faith. 23/11/2018 TNT bring the parcel back to my home address. I was in but as I was not expecting any callers I did not answer the door. So the parcel was taken back to the depot. I contacted TNT and explained what had happened, they advised me it would be resolved and the parcel delivered. 27/11/2018 still no updates on tracking so contacted by webchat again. Was told they did send over the duplicate forms and contacted the depot but this was not followed through correctly. 29/11/2018 Parcel Delivered - But tracking information not showing this and P2G / TNT completely unaware of this also! 03/12/2018 still no tracking updates so another web chat. This time they opened an investigation. But this time I was told "Good afternoon, Order number This is in transit now" 06/12/2018 again no tracking updates so contacted them again and was told an investigation would be opened again and they would contact me within 1 - 2 working days. 11/12/2018 still no updates so I contact them again and begin to lose patience and this is where things started to get a little interesting. I was told: "Consignment showing as Delivered by FedEx 29/11/2018" I had already mentioned and was advised on delivery that a refund would be "looked into" because of the lengthy delay for delivery. But nevertheless the agent I spoke with used just about every excuse under the sun to blame me for the late delivery and said a refund was not possible. When I didn't take no for an answer he then tried to change the date the parcel was sent to the 27/11/2018 so delivery was made within the 1 - 3 days. I wasn't having that either. I then used the example of public transport and that a service is not guaranteed to arrive at the time advertised in the timetable. But if there is a delay the operator will compensate (obviously I know there are exclusions to this, but the principle remains the same) the passenger for late arrival. The agent then tried to say that a service guarantee was not purchased, but this was never offered on the website in the first instance. But go and look at the TNT Direct website for this nice little extract on parcels to the USA: https://direct.tnt.co.uk/services/parcel-delivery-to-usa So a guaranteed service is not a guaranteed service it seems... But the absolute icing on the cake are the terms and conditions on the TNT Direct website: https://direct.tnt.co.uk/legal/terms-and-conditions But the agent seemed to think that the terms and conditions I agreed to are these, on a completely different website: https://www.parcel2go.com/content/about-terms.aspx When I advised the agent they had contradicted themselves they tried to blame the delay for delivery was because of the address used and not because of the paperwork. I had the PC sent to my friends work address, which is a small bank branch in the USA which has a mailroom on site. They use PO Boxes for each staff member, But the mailroom is small enough that staff would know who a parcel should go, even if the PO Box was not put on the label. But nevertheless this is a moot point as they still accepted the order and carried out the contract in a rather amateurish manner. But it just goes to show how they tried to use every excuse available to avoid being responsible. I'm going to take this on as I am satisfied I did not receive the service I paid for, which was delivery within 1 - 3 working days. If they offered a 50% refund at the time of conversation, I would probably have accepted that as they still provided part of the service paid for. Now I most likely will not and am going to look into doing a chargeback for the service. I'm reasonably comfortable with handling this without too much input. But I wanted to document this in case anyone else has the same problem with TNT Direct / P2G. Is it worth writing a formal complaint to the executive office for this or should I just do a chargeback and see what happens? Oh and the tracking website still has the parcel in Liege Euro Hub... So I have no actual proof of delivery, just their agents say so...
  2. Hello! I've got into a slight dispute with Urban Outfitters, as I've asked for my delivery cost to be refunded as I returned the whole order and was therefore entitled to it I ordered a t-shirt on 19/11/18 it cost £3.99 for delivery I returned in a branch on the high st on 04/12/18 and was automatically sent a refund email for the t-shirt So I wrote to customer services asking for my delivery back as per the Consumer Contracts Regulations They refused to refund it and when I re-sent my email back they've now responded/ asked: Hi Shelly, Thanks for your reply. Can you please advise if you submitted a cancellation form to cancel your contract with us with in 14 days of delivery? Thanks, Karlie UO Customer Services And the answer to that is 'no' This is the 1st time I've been challenged when asking for delivery costs back, usually ASOS just does it without question. And Silver by Mail apologised and refunded when I asked only earlier this month So my query is - (as I cannot find the answer elsewhere). Is this grounds for refusal to refund as I didn't submit my intention to return? Have they got me here? Thanks
  3. I sold a tv on ebay, listing it as collection only. The buyer sent a courier (Yodel) to collect it but he told ebay it wasn't received. Ebay refunded his money, leaving me £250 out of pocket. The buyer has a feedback score of 1, isn't on the electoral register and hasn't answered letters or emails. Probably a [EDIT]. I issued a county court claim against him and Yodel Delivery Services Ltd. Yodel sent a defence, saying it's not them, but Parcel2Go.com Ltd, trading as Yodel Direct. I contacted P2G, who say I have no contract with them, as the buyer paid for the delivery. I see the driver who collected my tv as he delivers to the estate regularly. He won't tell me who employs him and is actually very evasive. He could have stolen the tv, the way he acts. The Police aren't interested, saying it's a civil matter. Any advice people have is welcome, please.
  4. High Fellow Caggers, Please could you give me some advice. In August 18, I placed an order for a new chainsaw with Amazon and requiring it fairly immediately, I accepted their kind offer of a prime trial, believing that I would be entitled to next day delivery. In the event I received an email from Amazon stating that the chainsaw would be delivered on the day after the expected day of delivery. My partner and myself waited at our home all that day, no delivery was made. In view of non delivery and anxious to make the best of August Bank Holiday weather, I rang the importers of the chainsaw direct on the following day. I was at the time unaware that the importers were only some 50 minutes drive away. Thinking that Hermes might deliver that day, I requested the importers if they would be kind enough to keep a unit for me until they closed at 1.30pm, explaining that I might get a delivery and not require their kind assistance. By 11.00 am, there was no sign of any delivery so I went to the importers and picked up a new chainsaw of the model I wanted. That afternoon I sent an email direct to Amazon by their Help page messaging system. In it I asked them to cancel my order and refund my credit card account if they had debited it. Approximately a week ago, I looked at my credit card statement and was surprised to see entries for a chainsaw from both Amazon and the importer. I immediatey sent a message to Amazon by their messaging system, explaining that no chainsaw had been delivered by Hermes and no card left by them. Their response to say the least was unhelpful, citing that they could do nothing as 20 days had already elapsed and denied they had ever received a notice of cancellation at the time of their alleged delivery. Where should I go from here Amazon are the seller of the goods, Hermes their delivery agent? Amazon say they did not receive my message, Hermes claim they made a delivery to a secure place on the second day after ordering (no proof of delivery), I say no chain saw was delivered. I am aware of Sec 75 posibilities. With thanks Carningli
  5. Morning As anyone here had dealings with a company called It'sagift.co.uk? I ordered 2 personalised grave vases, all was going well, got email confirmation etc, then got one saying they were being dispatched, nothing. I emailed asking where they were, got an email back saying sorry there had been problems but they would be with me next day ( have kept this email) I am still waiting, no reply from emails sent, they have no phone number either I am trying to remember how I paid, am looking through statements etc, they were ordered 26/9/18 I just need some advice please, thank you Sandy
  6. Hi We are a small block of flats managed by our own residents. One of our leaseholders ordered some post boxes from an online retailer who it was thought was reputable and could be relied upon to supply us with two banks of post boxes. The post boxes arrived on a large pallet and the lady who ordered them did not open them at the time as everything appeared to be ok from the outside,,,, A few days later she took a brief look inside the wrapping only to discover that the pallet had taken a knock somehow and the weather shields which surrounded the post boxes had been damaged,,, The lady who ordered them then contacted the supplier to tell them about the damage, and they told her that there was nothing they could do as she had not checked the delivery on arrival. She disputed this, so they then told her that she should take it up with the delivery company,,,, After considering what they had said, she then told them that she was not happy with the goods and that they should rectify the problem,,,, they eventually agreed to send new weather surrounds for both banks of letterboxes, which they said could easily be replaced as they were bolted on. But, a few days after when one of the directors decided to unpack the pallet properly to check the rest of the contents, it was discovered that there was also dents and scratches on some of the post boxes. Please can you advise what would be the next step, can we ask for a refund, as the post boxes are not in good condition and cannot be replaced individually as they are pop-riveted together,,, Any help would be gratefully received, and am I right in thinking we have 30 days in which to ask for the goods to be replaced, or a refund?
  7. Hi, Had to return a jacket from Scotland to Ireland via Hermes. Tracking the parcel got through a few steps and then went missing the day before it was due to be delivered back to retailer. Jacket cost 90 pounds, +10 delivery +Hermes charge of 12 pounds (total 112). Unfortunately I did not take out extra insurance, believing it to be unnecessary. MyHermes saying it's being reviewed, but will not accept my screenshot of receipt which clearly shows price of jacket and delivery charge. Now 3 months down the line and thinking I'll be lucky to get 20 quid back. If the parcel had been returned I would have got a full refund of 112. I'm absolutely gutted. Hermes should not get off with this and of course I keep wondering where the jacket is - stolen or lying around somewhere. It was very securely packaged and labeled. Is there anything else I can do?
  8. I bought an item from Etsy about a month ago and since I have been going back and forth with the seller because it never showed up. They showed me a proof of postage with my postcode that they had generated from the post office (no tracking) and this sufficed for them to win the non delivery case. The seller and Etsy are telling me it is my responsibility since they can show they shipped it. I am new to Etsy but this is a stark contrast to eBay who hold the seller responsible until they can show proof of delivery. I do not know what to do but file a chargeback which I am feeling isn't worth the hassle for £25 but I am furious! They didn't even try to help or contact Royal Mail or file a lost item case at all. I have asked at the delivery office and nothing is being held for me there or misdelivered to neighbours. Non-delivery can only occur when a seller receives payment and fails to ship the buyer's order. It seems that this purchase has, in fact, been shipped by the seller. If the shipment hasn't been received, it may have been lost or delayed in the mail. We realize this type of situation can be difficult for all parties involved. However, Etsy is unable to hold a seller responsible for shipping delays or errors, as long as the seller is able to prove that they shipped the order. As the seller has provided sufficient proof of shipment, we must close this case. Although the case is closed, you're welcome to work together to resolve this transaction outside of the case system. We recommend that you contact the shipping service for assistance with locating the package.
  9. So I sent a parcel in August 2017, and it was supposedly delivered to the reception. Turns out there isn't a reception in that building. I filled a claim and provided everything asked for in their T&C. They then emailed me in October asking to send a letter to the recipient and have them sign and write back in 14 days. I didn't get a response and when I told them the issue, they used it as an excuse to deny compensation. I want to take them to court now because I feel this was unfair. What's the procedure? I've written my letter of intent. What now?
  10. Sending some Christmas presents, I booked a Next Day delivery with Parcel2Go on Thu 21 Dec. I put the item in an InPost locker for collection, but it wasn't picked up by the courier until Wed 27 Dec. The presents finally arrived Thu 28 Dec, a full week after I posted. Xmas happened in the middle extending the delay somewhat, but still the courier was technically 2 working days late in even collecting the parcel which was advertised and sold to me as Next Day delivery. I've asked P2G twice for a refund, but they say they don't guarantee delivery so aren't obliged to. They wouldn't refund even as a gesture of goodwill (I am, or was, a regular customer). Elsewhere I've read that as long as a parcel is delivered within 31 days it is not considered late. Can I somehow get a refund under false advertising/trades description (or similar) for this 'Next Day' charade?
  11. Hi all, I ordered things yesterday online, I selected next day delivery, but when I have just checked now, they aren't estimated to arrive until Friday? Something I ordered today is also due to arrive Friday and not tomorrow. All were prime eligible products. So I jumped onto their webchat, and spoke to someone. Turns out they have suyspended next day delivery until they can catch up from Xmas and get their drivers back. In fact here is a snip from the web chat. "Ojas: I can truly understand your concern however as you must have been aware that we had loads of deliveries on Christmas season so the inventory at our fulfillment centers is revising so they are not getting shipped on the same day as they are placed. This is the reason the next day delivery is extended however please be assured that it will be in its original form once again in 2 to 3 days as all of our carriers are also returning back to work. Me: hmm so it's down to the fact you are behind on deliveries, that's fine as long as you say that Ojas: So please be assured that the prime one day delivery service will be in effect within a couple of days." Isn't this a breach of contract? A warning for anyone else expecting their deliveries they day after they are placed as usual.
  12. I took new contract with O2 and new iPhoneX and chose home delivery option. The driver left my delivery with my housemate and he has signed for it. I came home and couldn't find it anywhere. Asked my flatmate and he said he left it in corridor inside the house but it has gone. Contacted O2 but they say they did everything correct and not that's my problem and I have to be fully paying for it. Is there any legal regulation that he is responsible for my parcel he has signed for? Or is it O2 for not giving it to me as they claimed I will have to sign for the delivery? I was sure it has to be me only who can sign. Any ideas please
  13. When the Tesco driver arrived, I went out to sign for the shopping and instructed him where to leave it (in an area by my side porch). He refused and informed me that he had to watch me take the shopping into my home. Under no circumstances would I find it acceptable to be "watched" as I carry my shopping into my home. I find that creepy to be honest. I explained that I was in the middle of an important call and that I wanted it leaving where I directed. He then drove off with our urgent shopping leaving us, disabled and housebound and the animals without food. I have now been charged a delivery fee for shopping that was not delivered through no fault of my own that so far Tesco is refusing to refund. We have had absolutely no problems with Asda who are always wonderful and helpful. This experience with Tesco has been awful, even throughout the complaints process. This is what I have received back from the executive complaints team today: "Our drivers are unable to leave orders in a safe place, and do require a signature. This is explained in our Terms and Conditions which you accepted when you opened your account. I’ve copied the relevant information below. “All goods must be signed for on delivery by an adult aged 18 years or over. Tesco follows a "Think 25" policy, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details). In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. I hope this helps explain things further." There is no mistaking either of us for under 25. Any input?
  14. Hi, I have made two attempts at buying a cagoule from the online retailer, BoohooMan.com with voucher codes and have been hit with problems both times. The first time, of which the cagoule was reduced from £20 to £13.99 including delivery, the item was supposedly to be delivered by Hermies, and was delayed twice before the retailer demanded for the item to be returned and I was given a refund. When I tried a second time, the cagoule was reduced from £20 to £15.99 including delivery, using a voucher code with Unidays. This time around the delivery was arranged with DPD. However, the item was delayed for arrival with DPD and the retailer changed the delivery arrangements to Hermies and has now been delayed twice again. I now fear that the item will not be delivered and I will have to pay again at full price for my goods. Do I have the right to demand the delivery of the cagoule that was ordered, instead of giving me another refund?
  15. 10 Days I went for test drive of the approved car and it was great so negotiated the price and finalized everything including price and monthly payment etc and confirmed next Saturday I will collect the car. 2 days back I went to get the delivery of the car, signed the papers and did the formalities and finally when the guy was demoing the car's feature I noticed that windscreen in chipped and it is not that small but it is not massive as well... strangely if it was there at time of test drive I would have highlighted it. now, when I asked the dealer to replace the windscreen then he is asking me to get it done through insurance company but I insisted to get it confirmed with his manager but he said he 100% sure that his manager would say same thing. now I cannot keep this car with chipped glass and I cannot get it fixed since it is almost new one(Dec 2016). Please help me what I should be doing, and I am still in 30day period, Do i have option to cancel whole deal?? Thank you for reading... Help Seeker!!!
  16. I placed an order with Parcel2go via MyHermes on 20th July. I dispatched the small item on economy service which I would assume 3-5 days max. My Ebay customer started ranting and set up an issue that he didnt receive the item after 5 working days. I tracked it and sent a copy to him and contacted company that assured my parcel would be delivered within 24hrs. after 10 days my customer refused to accept the parcel in annoyance 1st August. I assumed the parcel would be returned to me. I checked yesterday and it states that its been signed for. This is now the issue I have contacted Parcel2go and they want me to pay again to have the parcel returned to myself???? In the meanwhile Ebay have sided with the customer and refunded the item and the postage however I am left is debt now as the tracking states - endless excuses why it wasn't delivered. I have have now had money withdrawn out of my account and the parcel is in the hands of someone who can prob resell the item - surely this is illegal practice as it hasnt been delivered. Is it worth complaining and threaten with small claims?
  17. Hello Friends, I made a sale to a person I found on internet. I had SMS and chat communication where we agreed on price. We first agreed on payment through Paypal and I sent the invoice but the receiver said she did not receive the invoice. I was in hurry and as I had packed the item and booked a courier, I proposed that I send the item and receiver send the money direct to my bank account and she agreed to this on message. I made mistake of trusting the receiver and sending the parcel. I have had communication till last day wherein I gave her the courier tracking number. She Thanked me over SMS. After that there has been complete silence. No SMS, no picking up phone and no reply to my chat communication. What are my options to recover money? If I raise this with MCOL, will the judge decide on balance of probability? I have evidence to show delivery by courier service and her complete silence after the day of delivery and her active communication before day of delivery. Please advise. I was naive to have believed her.
  18. I had repair or replace insurance on an American style fridge freezer with d&g and had to have it replaced they replaced it with one from hot point and gave me one with water and ice which was a bonus however I had to pay £79.00 for delivery and install and I asked if that was a complete install and was told yes! I phoned hotpoint to book a time and was told it was a special team that had to book it as it was an American style unit I spoke with them and confirmed again it was a full install again I was told yes. Imagine then to my dismay that when it was delivered the delivery guy said they couldn't install it as there was supposed to already be a tap plumbed in to attach it to no one hade ever mentioned this I was furious but hotpoint stated I should have known this ( I'm not an engineer how was I supposed to know )I had to pay a plumber £80.00 pound to install it . However the fridge then died the next day and ruined all my food I had to fight to get a replacement as they couldn't get me an engineer to assess it for 5 weeks what a joke. They came to replace after much arguing and lo and behold when the moved the fridge out there was a large tear in my flooring underneath which wasn't there before they delivered the first fridge they then proceeded to drag the fridge across my flooring putting to long and deep dents across my kitchen diner floor. I called them about it and had to get an engineer as the second replacement fridge handle came off in my hand I was assured that the engineer would also inspect the floor damage when he attended and we could resolve that issue. The engineer arrived and when I asked him to inspect the floor as per customer services instructions and he laughed and said it wasn't his his job to do that and customer services at hotpoint were always saying stuff like that to get people off the phone I called customer services furious and was told to email my complaint in writing and the escalation department would deal with it that was six weeks ago and still no phone call I emailed again 3 weeks ago and received a reply from an alleged customer service director apologising and stating that someone would contact me shortly I am at my wits end as still have had no call my flooring covers a large kitchen/ dining area and will be expensive to replace can anyone advise me or point me in the right direction of what my options are to force them to resolve this as I am at a loss any help would be gratefully appreciated I Would certainly not recommend a hotpoint product to anyone and I would never buy from them again as their customer service department are a comple and utter joke
  19. Hi all, We are in a messy situation with Very which is stressing us out. An order was made at the beginning of the month and extra was paid for Saturday delivery. We stayed in Sat, no delivery and suddenly an email from the dreaded Yodel that an attempt was made. We have CCTV and can confirm no delivery was attempted. The only re-arrange delivery date they then offer is the following Saturday. We had a chat with Very online (live chat) to explain and they did the usual apologising before saying it will be delivered the next working day...guess what? nothing. Chat after chat, it was decided the following Sat it will be delivered. And...nothing. By now, our guests had come and gone so it was too late for these items so we cancelled the order. This is where it gets messy. Very will not cancel/refund unless the items are rejected. Yodel will not deliver because they cannot find our address (they've delivered many times before) We've been going round in circles for the past 2 weeks. Had enough and contacted the credit card company who have now stated the claims process. I was also considering small claims as the total value is around £150 and where I used this as a threat (happy to take out this threat), things started to somewhat move. Mysteriously, two of the three items appeared to be shoved under our gates which meant the gates did not open for about 10 minutes as the sensors were blocked. Yodel state 2 were delivered with signature. We never signed it (both at work and again CCTV to show this) The third box? Who knows where it is but Very still will not cancel until the 2 boxes are now collected and the third is delivered with us rejecting it. So where do we stand? Will credit card company say 2 have been delivered they cannot help? I have no space in the house for 2 large boxes to be stored, can I leave them outside? I did not sign for them, as far as I am concerned I do not know what they are This has cost us a lot in time off work to get in-touch with Very ,Yodel - waiting for deliveries that do not show up and we're now going to be paying interest soon on the amount given we can't pay it off while we're waiting for it to be refunded (as we'll be in debit once the refund is issued) Very has been completely useless as have Yodel Thanks in advance!
  20. We signed an order form for a 6 months old Ford Focus from a Ford franchise The car was at another branch 300 miles away so they gave us an estimated delivery date of the 7th July but the car has been delayed for unknown reasons (TO ME). Called them yesterday and they are still unsure when the car will be delivered. Its not a huge problem although i sold my own car today a i thought i would have had the new one by now so now carless. Having read their terms and conditions it says that they are not liable for any delays etc... and thats fair enough but wondering if i can get out of this if they cant get it to me by this week. Hopefully its not been damaged on route I have signed an order form that states the estimated delivery date. I have also applied for finance through them but not the actual finance agreement. thanks
  21. The ASA has made a ruling on Amazons 'Free Delivery' http://tinyurl.com/hrfwzqc
  22. Hi there. I have wasted so much time and stress trying to get a good condition/new set of garden funiture from Argos. It's been 3 months since we ordered this Furniture set:http://www.argos.co.uk/static/Product/partNumber/6523835.htm We didn't get a confirmation email after ordering this furniture. After calling Argos they said that there was an issue with the ordering system which meant email confirmations weren't going out that day but confirmed the order was successfully placed. We ordered this furniture in mid March. The product page stated delivery within 14 days. We were given a delivery date for about 2 weeks after order date. Just before the delivery date, we received a call to advise that there was an issue and that delivery would be delayed by another 4 weeks! Finally, on 13th May we received the furniture. Now this furniture is BIG! The boxes they came in do not fit through a front door and so I had to get delivery team to leave the boxes on our driveway and I opened them after they left and we carried the all the furniture through the house and into the garden. Upon close inspection we found several scuffs on the rattan effect plastic weave: Here the weave has been done incorrectly. These strands should be tight. On the other sofa it is nice and neat. I had a live chat with a customer service advisor and sent them the photos. You can view the transcript (guy was a bit insensitive) if you're interested here: http://pastebin.com/CTv5W3d9 They confirmed that it shouldn't have arrived in that condition and that the weave was defective. I offered to accept the furniture if I could get a discount for the defect and damage. After initially offering £29.99 they said the maximum they could offer was £49.99 plus delivery charge so I rejected the offer and asked for a replacement instead. As I was about to go on holiday in a weeks time so the next suitable delivery slot for the replacement furniture was 14th June. When this replacement set arrived it had even more damage! So I did a video of it to show Argos: https://youtu.be/T7LW8qypRTc I contacted Argos publicly on their Facebook page with a link to the video. They replied and apologised and said that 'small' cosmetic damage can happen in transit. They arranged for another replacement to be sent. This 3rd replacement set arrived on 17th June at 3.30pm despite time slot of 10am-2pm and I was on school run at the time (more stress!). This set was by far the worst of the 3. Damaged in several places (broken rattan) and the middle section was clearly very used and filthy! Here's a video of the 3rd set's condition: https://youtu.be/lzF0kDACckw I complained on their Facebook page again and asked for a manager to contact me. They replied to say that I can have a replacement or refund. I asked again for a manager to contact me and they replied saying that my complaint had been passed onto management who would be in contact as soon as possible. That was 20th June and no contact but I think I won't hear anything more now. We will see. Obviously I could just get a refund but I really want this furniture set. It would look amazing if it was in new condition. There are many many 5* reviews on the product page so other buyers aren't getting the same issues as me. My reason for posting is because I would like to know what I can realistically ask for in compensation, IF I actually manage to get a set of this furniture I am happy with. Here's a summary: 1.Delivery took 6 weeks due to 4 week delay despite Argos quoting a 2 week delivery on product page when we ordered. 2. Three sets of furniture delivered. All damaged/second hand etc. 3. It's been 3 months since they took our money and we still don't have a furniture set that we can use. As a result we have had no garden furniture to sit on since April. 4.I have had to miss out on 3 days work for deliveries 5. Stress and inconvenience of the whole thing. Thank you for reading this far and I'm sorry it's so long. Any help you or advice you can give me is greatly appreciated
  23. Hi, Hoping I have come to the right place and that someone can help! I ordered an iPad from a merchant on Rakuten which should have been with me last Tuesday. When it didn't arrive I tried to contact the seller with no luck and so contacted Rakuten who said give it a bit more time. I eventually got a reply from the merchant who said it was due to them being busy and that my item was due to be delivered on Friday. This never happened. I am now giving them until tomorrow to contact me but even if they do I don't know if I can trust them. Rakuten has some kind of guarantee in place so this may be an option. Not sure if section 75 would work as the payment went to Rakuten and not directly to merchant. The merchant offers an email and phone number but no one seems to answer the phone! Can anyone advise on the best action to take? Thanks in advance
  24. My husband ordered a new car on the basis that it would be available on 30th November. Prior to delivery to us, it was to go to a specialist firm for adaptation to meet my needs as a wheelchair user. The retailer was aware from the outset that the car was needed fairly urgently. It is not a Motablility vehicle, we've paid a £500 deposit, there's no part exchange and we're paying the balance without any sort of finance. Only 3 days before delivery was due, we were informed that there would be a few days delay, but that the vehicle would definitely be available in plenty of time for a planned, extended holiday starting on the 14th December (which they also knew about when we ordered), so we rearranged delivery for 11th as my husband was working away from home until then. In the meantime we had arranged for our old car to go to a relative, who accordingly arranged the sale of his car and transferred his insurance to start on 11th. On 9th December I phoned to confirm some details only to be told that the vehicle had only been received by the retailer that day would not be ready until 19th December at the earliest, meaning that we would be unable to collect it until we return home at the end of January. On the same day we received the vehicle registration document dated 30th November, meaning that by the time we got our 'new' car, it would actually technically be 2 months old. Obviously this has put us to enormous inconvenience, the relative who was due to have our car has ended up having to borrow one as he didn't want to lose the sale on his car/upset the person he was selling to, it turned out to be cheaper to let his new insurance run rather than cancel (which we're paying) and since our existing car isn't adapted, we're having to limit how often I get in and out as it's painful and risks hubby's back every time. We're definitely asking for the warranty/service plan to run from the day we collect, not 30th November, but we're not sure what else we could/should ask for. The bottom line is that we want the car, we spent a long time researching which would best meet our needs and this one won hands down so we don't want to walk away, though if we did, the dealer would effectively be left with an unsaleable vehicle as the adaptation couldn't be removed without trace. However, had we known we couldn't have the car until the end of Jan, we'd have waited another month and had a 2016 model. Also, I've just thought that if the vehicle is registered in hubby's name, is he also risking getting done for no tax or insurance?
  25. While I was out yesterday, the post was delivered and on arriving back I noticed that one of the letters was a recorded delivery requiring a signature and was not sealed. What should I do and what is likely to be the result..
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