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  1. Hi All This is my first post as I'm currently having issues with Samsonite and a suitcase I bought. I bought a small cabin bag size suitcase from a genuine Samsonite outlet store in York during the Black Friday sales at the end of November. It cost £41 which I knew was really cheap for Samsonite as I already have a couple of their cases. I used the case for the first time during a trip to London in mid January, during which time the retractable handle broke while waking along a train platform (so much fun!). I took the case back to the Samsonite store where I purchased it, a
  2. I came to return my brother's car and parked on the suspended bus stop which had been closed due to Gasworks mains replacement. Below is my letter to Newham, I have appeal on 18th Jan 2019 and need some guidance. The PCN ….. was issued while the vehicle was parked on the Bus Stop on Plashet Road. Plashet Road was closed due to Mains Replacement work on Green Street. Stukeley Road had notices stating that it was closed from 28th July to 5th October. The works overran the above schedule and I wasn’t aware of its completion until after I was informed about PCN. My broth
  3. Hi Needing some advice and guidance, will keep this to the point and hopefully someone can help, It was a 40th treat for myself which makes it even worse for me. Viewed a vehicle on 04/11/18, at a Lookers dealer in Carlisle, 70+ miles from our home address, Paid full screen price, £12,500, paid £8000 on debit card and £4500 on finance, asked for a few cosmetic repair's to carried out as well as serviced, mot'd and fully valeted. Got train back to dealer on 17/11/18 with wife and kids to collect vehicle, only thing was it hadn't been cleaned at all well apart from that happy wi
  4. I bought some headphones from Amazon about 6 weeks ago. They Developed a fault just after 30 days. Amazon have offered me a refund, unfortunately the headphones were at a promotional price at the time. The refund wouldn't be enough for me to buy a replacement pair from them. They have refused to either repair or replace them. I know under consumer law I am entitled to a repair or a replacement. Is a retailed such as Amazon able to ignore that if they simply offer a refund? I was very happy with the headphones and really just want a pair without the fault. Where do I stand?
  5. Hi, still trying to calm down after my visit to Currys today:x We bought a cooker there less than 2 months ago and its been faulty from the start, the oven cuts out during cooking leaving food half done and only fit for the bin. This happened in our second week of ownership but we weren't sure if it was us or the cooker, now we know for sure its the cooker at fault as its happened 4 times. We went back to currys today to complain but were told the manufacturer would only consider a repair and it might take a month So I've been looking up our rights and would appreciate s
  6. Trying to add a replacement car to my car insurance as previous written off-no fault of mine..other driver went into me whilst I was stationery. Case still open. I need to insure a replacement car but my insurance has advised I have to register this incident as my fault until case concluded. Apparently both parties have to register same on insurance until case concluded. Can anyone advise how I can get a car insured without trebling my premium..
  7. Hi all I booked my car in a good few weeks ago for a new clutch (powershift), had been putting it off for a while and finally decided to bite the bullet. Got the quote which was just over 1k which I was happy with. the day came and Ford (evans halshaw) collected the car, and told me it would be a couple of days, so far so good. I get a call a few days later from the service manager who told me they'd replaced the clutch, and it turned out the new clutch was faulty...and it was the last one available in the UK atm and it could be another 3-4 weeks as it's on backorder. I
  8. Hello, I am looking for some advice if possible regarding an issue that I have with them about a phone that I have returned to them to get replaced under warranty. On the 27th September, I returned my Google Pixel device back to Google's warehouse, using UPS shipping labels provided to me via their customer support live chat. This shipping method provided me with a tracking number so I could find out when it arrived. Great! The phone was delivered to Google's warehouse in Germany on the 29th September. A few days after I knew it had arrived at the warehouse, I go
  9. Good day all, I'm in a bit of a panic here. I have a £4500 season ticket with SWT. I managed to lose it about 1 month into the ticket and was interviewed by revenue protection and subsequently given a replacement. Last night as I got up to let a lady off I folded the tray back with my season ticket in there and forgot to take it down again before getting off leaving my ticket on the train. Realising my mistake I tried to call the guard and SWT 30 mins after. However there were no numbers I could get through to. I spoke to the guard this morning and he advised that I wouldn't be
  10. Hello, I purchased a case for my tablet on 13th January. When it arrived I opened the parcel to find the packaging damaged, on inspection the stand for the case was missing. I raised a query with their customer services and they agreed to send a replacement, they did not ask to see any photos of the damaged item. I found it odd at the time that they agreed to send out a replacement before they had received the faulty one back. The replacement arrived on the 20th Jan. The return of the faulty case was arranged by them to be collected by Parcel Force on the 23rd. I packaged
  11. I took my car in to have the tracking looked at, and it was also making a drumming kind of sound at low speed that I wanted checked (the noise sped up at higher speeds so you couldn't hear it). Came back to me and said the left side shocker needed replaced. Just got the car back, and after having a look, it seems the right side shocker has been replaced, and the left side has also been removed, and replaced with a metal rod? I'm not a mechanic, but is this right? Doesn't seem safe to me, if anyone can help me out with this, it would be great, thanks.
  12. Hi folks Long story but hopefully I will keep it as short as possible. On 24th November 2016 I purchased a Whiteknight Dishwasher from co-op electrical, it was delivered on the 26th November, all was going well till the 4th January 2017 when it stopped draining and warning light was flashing and bleeping, I looked at manual and fault code was "Overflow - Some elements of dishwasher leaks" I called co-op electrical who said I should talk to whiteknight to arrange a service engineer to call. I called whiteknight who said that their own engineers don't cover my po
  13. Hi CAG, There is a known hardware fault amongst Apple and the Apple community in relation to my Apple MacBook Pro model (Mid 2010) whereby a hardware panic during the dynamic graphics card switching causes the MacBook to crash. I got in touch with Apple Support who advised that my MacBook is now considered as "Vintage" and so replacement parts are no longer manufactured, nor am I able to send it to Apple for repair. This fault has been reported to Apple many times from other owners, but I have never received contact from Apple to recall my laptop or advise me that there is a ce
  14. I bought a pair of expensive reputable headphones from a high street store that also operate as an online retailer with good reviews. I purchased directly from the physical store as it was easier. In less than a year the headband formed cracks from normal use on the left and right ends. The manner which they appeared flagged a design fault or a material defect. I took pictures of the cracks, eventually one side snapped. The headphones are not usable, so not fit for purpose. I went to the store with the entire box, headphones and purchase receipt and asked for a replacement. The selle
  15. Hello, I've purchased this product https://www.scan.co.uk/products/audeze-el-8-closed-back-planar-magnetic-headphones-(open-box) after receiving it one of the first things I found was that one of the drivers does not work and there were scratches on the product. I've contacted them straight away and they've told me that they want to replace the product with another opened box, but I believe this will not be in accordance to the "full manufacturers warranty" and a reasonable outcome would be a repaired product or a new replacement product. I've written them a fair
  16. Hi, My parents own a house in Northern Ireland which is 'split' in two halves and one half is rented out as a self-catering holiday home with its own entrance and exit door. The whole house still has only one postal address and the two halves have an interconnecting door which is locked on my parents' side. They currently have insurance from Santander (buildings, contents and public liability) but Santander are going to exclude the public liability aspect from the policy in January. My questions are: Did Santander provide enough cover for their situation (Satander said they
  17. I have a 5 month old iPhone 5S that has gone to Apple for repair - the likelihood is that a replacement will be sent to me as the phone was emitting smoke during its last charge. I understand that if a new item develops a fault within the first 6 months then the fault could be deemed to have been present at point of purchase. Does the Sale of Goods Act provide for a 'Brand New' product in replacement, or will I have to accept one of their refurbished units? Thanks
  18. We purchased an Aqualisa Vitalise SLX 8.5kW shower as part of a bathroom suite March 2013. From then until about 6 months ago it worked fine (Max temp on setting 3 of 45°C) 6 months ago it started intermittently not heating up to full on 3rd setting (Max of 36-37°C). We just got on with it, having other things to deal with. The fault is that: Setting 1 does not "click", and does not affect water temperature. Setting 2 "clicks", lights dim slightly, and water temperature increases. Setting 3 does not "click" and does not affect water temperature. Therefore i'm guessing that Set
  19. A friend's car is being fixed due to an accident that wasn't their fault. They have been told by the garage fixing the car (referred to by the other party's insurer) that they cannot have a courtesy car unless they agree to drive it every day. Further that the car has a tracker that will check this. Their own insurer has confirmed this. I can't find any info about this by internet search. It seems bizarre and unenforceable to me. The friend has been separately advised to simply hire a car from elsewhere that doesn't have this restriction. This sounds like reasonable advice.
  20. The company that I bought a prebuilt computer from last summer have determined after much back and forward correspondence that the graphics card is faulty and should be replaced under warranty. I have enquired about having it replaced with a different card from the same manufacturer. Now, this is a card that is both newer and superior to the one I currently have. It is however, at worst, of equal value to my current card as of today and I know for a fact it is of considerably lesser monetary value than my card was at the time of purchase. They currently include it as standard in comp
  21. Hi and thanks for the forum. I bought a jacket on Amazon through a seller in May 2014 and the item has been used a few times only. The zip broke a few days ago and the seller advised that I was out of the 15 days to return it. Amazon said I had until August 2014 but to call my Credit Card charge backs. So I've just called MBNA and they advised that I needed to file a claim in 120 days. Is that the end of the road as I feel totally ripped off. The product in my view is not fit for purpose. Many thanks in advance.
  22. Hi all. I bought a TV from John Lewis online in the Black Friday sales. The TV is faulty and JL say they cannot exchange as the TV is now £150 more expensive. They can only refund my money. Is this right?
  23. Hi all, The insurer we had at the time, was Sainsburys. We had a garage fire a few years back now, so the garage was refitted with new plasterboards, lighting and a new roof. The problem is, they had general contractors replace the roof and they did it wrong. They were called back about 7 times in total, to fix the roof, because it kept leaking, in multiple places. The company sent out an inspector at one point because we kept complaining and he said the roof was on upside down So it was redone again, by the same contractors, not roofing specialists and it seemed to hold f
  24. Hi all, I wonder if anyone can confirm or deny this please. I bought a Nikon camera on 22 July 2014, everything was great until last week (27th Oct) when we were on holiday, the camera would turn on and all functions worked fine except there was nothing on the screen when taking photos and all photos taken were solid black, similar to having the lens cover in place - but it wasn't. Upon returning from holiday I searched for the receipt in order to return it to our local Argos store, whilst I found everything else - box, instructions, CD etc I could not locate the receipt. Lucki
  25. http://www.bbc.co.uk/news/uk-politics-29815425
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