I am once again being stalled by the manufacturer.
They are in possession of both prams02 and 03 and are saying that neither are faulty and therefore want to return them to me, repaired, and not to the sellers.
I can only request a refund if the manufacturer agrees that there is a manufacturing fault and issues this confirmation to the two separate sellers.
As they are refusing to do this, what can I do?
I have summarised the list of faults and registered email complaints I´ve had with the manufacturer since 2017,
but they just ignore this:
On the 10th July 2017, I emailed manufacturer (which is where the 4 year product warranties are held) with photographs, as the front, right side of the chassis fell off first pram as I was pushing 9 month old child down the street. Man. told me to bin that pram and they sent a new one. OK.
On the 11th September 2017 I emailed Cosatto about a problem we were having with the suspension on the left hand side of pram02
Between this date and July 2018 collection of pram02 and pram03 by the manufacturer, I was bounced around between Cosatto, Amazon and the Amazon sellers.
On the 16th and 19th of March 2018 respectively, I had to email again as neither of our children fit into the foot bags provided with the strollers 02+03, the zips split or wouldnt close as too small, even though, at 1 and 2 years old they should have done according to manufacturer´s product specs.
I also notified that both children were sliding off their seats, regardless of how tightly they were belted in, or whether or not the footrest was raised or lowered.
This conversation continued until the 4th May 2018, when the seat function on pram03 stopped working completely and wouldnt stay up.
On the 28.06.2018, Cosatto assured me on the telephone, that after both prams had been collected, they would assess the faults and then tell the retailers (Babyland Fife and Online4baby), that the products were faulty.
This is now no longer the case, so I don´t know what to do. I´ve had to get a new pram as don´t have one at all now, and I don´t want any Cosatto prams back again ever.
Can Pram02+03 not be deemed faulty because they don´t perform the function they are being sold to do and therefore are not fit for their purpose?
If the products are made to "industry standard" and then don´t fit for some people, is that just tough or is that an argument for the product not doing its job?
And does the list of complaints about the products not constitute the products being of poor quality, which also falls under the fit for purpose/satisfactory quality category?