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  1. Please advise Parcel2Go have lost a laptop I was returning to Argos for a full refund, They have lead me a merry dance with lots of excuses and won't compensate. What now please?
  2. I had an order of £300 that was not delivered and was issued a refund to PayPal, the item and the delivery charge. Since then, the order has been changed from not delivered to delivered. They are now charging me for the product even though it was not delivered. I have been getting texts on my phone telling me that payments are due but I'm a bit confused as to why this is happening if I was issued a refund earlier. I have not paid anything as of now. What I'm asking is how would I get this cleared up without having to pay anything and are they even allowed to charge me aft
  3. A friend sent me a birthday parcel from Germany containing clothing and household textiles worth approx 120 Euros. They used Hermes Germany, and tracking showed Hermes UK delivered it this morning. I was home all morning, all day in fact, and there had been no delivery. Nor did I receive a card, saying where they left it. I also checked with the neighbors, no one had received my parcel. myHermes international chatline is no help, they couldn't even find the parcel on their system because the tracking code only works on the Hermes Germany website. But anyone using the code can easily see
  4. I sent 6 parcels, 5 arrived and one was missing. I went through several PM messages. They sent me after 30 days a comfirmation that the bag was lost and they would give me 34 pounds back . This does not cover even the bag price! i had at least 500 pounds in clothes more another 500 in medication . Well, the whole thing was worthed around 1,500 pounds. I did not take extra insurance ( it was the 1st time i was using a service like this, and the last one too). As they say in the small print they are not responsable for anything and DPD does not respond to my issue as its
  5. Hi, before Christmas I sent a laptop through Parcel2Go. I did not buy insurance because I usually think it's a waste of time dealing with claims if something goes wrong - and it has never gone wrong. Until now. They lost the parcel which I had to open a claim for, after which they found the parcel to my relief. Hermes who was the carrier, then tried to attempt delivery to the recipient and found that they were out (I have been in communication with the person I sold the laptop to the whole time). Hermes left a note ( I have a picture of this note) saying it w
  6. Hi all... after advice... Purchased a Samsung 55" tv through a work scheme (comes direct from wages each month). UK Mail tried and failed to deliver on 3 occasions due to me not being home... (1 day notice was given) . I eventually picked tv up from depot on 1st Dec.. Tv was only thing left on van when it arrived back at depot and was lying flat and not secured.. Got home and unpacked tv very carefully, only to find screen was cracked. Only realised this after we had put stand on and turned it on... I immediatley sent email to the department at work with photo attached. H
  7. Had a letter hand delivered from rossendales regarding a unpaid debt for £400ish that says i have 24hrs to pay outstanding amount or they can seize goods and also force entry?
  8. Hi. 8 weeks ago we ordered a new 3 pc suite from DFS. It was delivered today and we have a few issues we are not happy with. First one is that we ordered a 3 seater sofa and at the time were debating on a reclining one which had 3 seperate seat pads however opted to go without. we ordered a fixed 3 seater sofa which the sales man told us would be the same with three pads. Today it has turned up as a 3 seater with just 2 pads which is not what we wanted or ordered. When i checked online the dimensions photo shows 3 seperate pads and there are no 3 seater options wit
  9. Came home today to a letter shoved under the front door of the flat (I live in a house converted into self contained flats) from Equita. White window envelope saying "urgent - for immediate attention notice of attendance" "private and confidential" and "by hand" with two boxes "left by" and "on" left blank. Inside was a letter with correct name and address headed "delivered by hand" with client debt and court fee then a total outstanding scribbled in hand (which is £310 higher than the client debt). The letter is undated and is an enforcement notice saying they called today to e
  10. Hi, Apologies if this is a silly question but my wife and I are thinking about buying a sofa and like the idea of buying online because of the distance selling rights of being able to send it back if it turns out to be unsuitable. Please can I ask if buying in store and then having the goods delivered is classed as distance selling or am I really embarrassing myself here?
  11. Hi, and thanks for your organisation! 6 weeks ago I ordered a PayPal card reader for use on the market (I'm a part-time trader). Here is the order info; Seller information PayPal Payments Pte Ltd +44 8003589448 Invoice ID 131723 Note to PayPal Payments Pte Ltd Order: 131723 Purchase details PayPal Chip card reader£37.50 Tax£7.50 Total£45.00 The number +44 8003589448 mentioned above is the one that tells me my claim has been dismissed. I didn't receive it, so I made a PayPal claim. They dismissed it, as the courier had delivered it. However, it was
  12. I ordered "DDR4 3200MHz 32GB Vengeance Black - Red LED". When I received my delivery it was for "DDR4 3200MHz 16GB Vengeance Black - Red LED" which is half the memory size of what was advertised and actually purchased 16GB (Delivered) instead of 32GB (Ordered). I have saved a snapshot of this product listed on saverstore website listed as 32GB RAM and copy of email confirmation to prove the actual RAM was listed as 32GB not 16GB. When I contacted Saverstore by phone they said it was a genuine mistake and If I Google manufacturers part number it would show me (8GB x 2 =
  13. Hi all, Ordered and had delivered on the 22nd of March 2015 - a brand new shiny bread maker - from Amazon - £70 (special offer). It's malfunctioning - getting worse with time - and since all user errors have been ruled out - I ask for guidance from forum members. Manufacturer warranty was only 12 months - so that would have been March 2016 - but I hear something about E.U rules stating 2 years for retail items? Have I understood correctly? Is there anyway to have these manufacturing defects remedied? If yes - what are the steps I should take - with whom and in what ord
  14. Hello, this has been an on going thing since 2015 ! it's a long and boring story but i hope someone can give me some advice. i'll try to start at the beginning and explain the situation as best I can. At the end of 2015 I was selling a car that i personally owned, it was a cheap skoda that I sold for ~£500, this was around november/december (sorry I dont remember the exact date) the buyer requested that he keep the full V5 as he was driving the car out of the country to his home country that same day (Czech i assume) his english was really poor and it was difficult, but we
  15. I ordered Theadora 183x122cm Leaner Mirror, Silver As per the order and as advertised the mirror's dimensions should be 122cm wide and 183cm tall A mirror was delivered, however it is only 90cms wide (including the frame). I selected this mirror and this retailer specifically due to the dimensions and the price. Its not as sold and I believe it's actually a different product thats been delivered. Date of Purchase: 4 Jan 2017 Date of delivery 9-2-2017 Cost of mirror £199.00 Achica do not offer a contact number. I have had one voice interaction with their customer service,
  16. I have written complaint to my local council that I haven't received few letters from them including one with PIN to 'Council Online' and other decision including some of my data and informations that if missed could bring further negative consequences. In response I have received letter through encrypted [?] means [egress]. It says that I should contact RoyalMail and chase why letters are not getting to me. Am I right that it is Council that is in the contract with RM and it's their job to find out what is going on and they trying to fob me off? What do you reckon I shou
  17. A week ago I ordered a new Bosh washer from AO with next day delivery. From the first use it was obvious that something was wrong with it , it was making a very loud and not normal sound every time the drum was turning. I contacted them and they said I had to contact Bosh and use the guarantee to get an engineer to visit . At no point accepted themselves any responsibility as a retailer. The engineer confirmed straight away that there was a fault so I got a replacement. AGAIN from the first use there is the same and even louder noise. AO refuses to refund /replace without an engineer to visit
  18. Short Question Can I seek a refund from my credit card company for items that haven't turned up? Would this be under Section 75? Long Question I ordered a new guest bed from beds.co.uk last week. We need it for this coming weekend as we have people coming over to stay in our new house. Beds.co.uk require that you book a delivery date online with their delivery company Premier Delivieries (based out of the same address) once the order has been paid for and processed, which I did within 20 minutes. Although they offer free delivery for a weekday, for a Saturday delivery yo
  19. Hi all .... a newbie here .... We ordered a Land Rover Discovery Sport, back in October 2015 and were given a delivery date of 8th March 2016. Took a call from the Dealer yesterday, a PROBLEM ..... the car has been delivered ..... but JLR had delivered the wrong car ..... it's the correct spec but they had added £2,500 worth of extras, which had not been spec'd, on to the car ..... Not surprisingly, the Dealer said that they couldn't stand the extra costs .... I said that JLR should stand the extra costs .... but the dealer has ordered a new vehicle .... which should be delivered on
  20. Hi Everyone, About 3 weeks ago I bought some vitamins with a total value of £37 off Ebay from a US seller on the 1st November which was fully tracked to my door. A week ago I realised it hadn't turned up yet, so checked the online tracking only to find that it showed the item as being delivered on the 12th when it most certainly was not. I complained to the Ebay seller and got not reply, and when I lodged an Ebay dispute, they ruled in favour of the seller because the item was marked as delivered. I complained to Citipost about this who said they contacted Yodel who they subcontracted
  21. I sold an item on ebay, marked as collection only, and my buyer chose to send a courier to collect. I agreed to this to facilitate the sale - yes, everyone has told me this was a mistake. Buyer made all the arrangements, using Shiply - that was her mistake! Courier duly collected the item - a hand-carved coffee table sold for £250 - but has never delivered and will not return emails, texts or phone calls. In short, he has gone AWOL and taken my table with him. Ebay, of course, have taken £250 off me again and given it back to the buyer. Neither of us has the table. So how do I recov
  22. Hi I bought a VIP ticket for a concert in Germany. The ticket was shipped over and Royal Mail decided to send it back to Germany. It has been held in Germany for several months and it doesn't look like it will be shipped back. I paid for the ticket through Paypal. However, the 45 day limit has passed and they don't allow refunds on concert tickets anyway. I have asked the company I bought the ticket from if I can have a refund and they have told me that if the ticket isn't shipped back in time, they will place my name on the guest list on the day of the concert. There is ob
  23. Hi all On Black Friday I ordered goods from Amazon using their 'express' delivery service which should've arrived 1st December. Despite paying a premium price for delivery and not receiving a premium service i remained patient until after 9pm on 2nd December when I decided 2 wasted days was enough. I canceled the order and got a full refund. Well earlier this week I ordered goods from another company after receiving my refund, similar price to what I attempted to buy from Amazon but slightly inferior, and was delighted when a delivery man called with a parcel t
  24. Having had recent dealings with this company, which failed 2 times to deliver one item they make promises to you which are not kept, As a result i will now not deal with any company who uses them to deliver their goods because they are unreliable, so should i find that they use dx i'll demand an immediate refund unless the company i'm dealing with agree to use a reliable courier service Also upon searching about DX on the www, i found a torrent of negative reviews about their shoddy service, one big story about passport delivery or should that bee failed delivery of passports en mas
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