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Found 2 results

  1. I ordered Theadora 183x122cm Leaner Mirror, Silver As per the order and as advertised the mirror's dimensions should be 122cm wide and 183cm tall A mirror was delivered, however it is only 90cms wide (including the frame). I selected this mirror and this retailer specifically due to the dimensions and the price. Its not as sold and I believe it's actually a different product thats been delivered. Date of Purchase: 4 Jan 2017 Date of delivery 9-2-2017 Cost of mirror £199.00 Achica do not offer a contact number. I have had one voice interaction with their customer service, other than that it's all been email correspondence. They have not offered a root cause for sending the wrong mirror. Achica's initial response was for me to provide a date for them to collect the mirror and I would be refunded 10 working days after its in their distribution centre. I asked them to give me the option of keeping the smaller mirror and be compensated. I said I'd decide based on the response. Achica reverted and offered a £20 achica voucher. I have declined this compensation offer Achica also advised that they cannot provide the mirror I ordered as it's out of stock. However, they are advertising it currently and the website states they have 5 in stock! Their response to this challenge has been to state that this is a different promotion with the supplier. I could really do with some help understanding what my rights and options are here, any contributions are gratefully accepted. The mirror was a gift for my partner and ultimately she wants the mirror we ordered. If theres any further info I can provide, let me know!
  2. Lady_K

    Achica

    I feel I have been infairly overcharged for delivery on 2 chests of drawers from Achica.com. They go by the weight of an item. This is the delivery charge information on the website: Delivery costs. Delivery costs are calculated according to country of delivery and weight of the parcel. UK Mainland: 0-2kg = £4.75. 2-5kg = £7.95. 5-20kg = £9.95. 20-35kg = £19.95. 35kg+ = £44.95. My order was for 2 chests of drawers. Both chests weigh less than 20kg each so puts them each into the £9.95 delivery charge area. I have actually been charged £45 delivery for both of them. I have wrote to them asking if they would refund the extra £25 as I thought there may have been an oversestimation on the weight of one of the drawers. As I half expected they have wrote back to me with this Thank you for your enquiry. Please be advised the weight of the Flemish Oak Chest of 6 Drawers is 19 kgs and the weight of the weight of the Flemish Oak Chest of 5 Drawers is 19.5 kgs as the total weight of your order is 38.5 kgs I cannot make any amendments to the delivery charge on your order. My sincere apologies any inconvenience caused. This feels a very unfair and crafty way of overcharging people and £25 over the real cost is a lot to overpay. If I had ordered them both separately they would have both come up at £9.95 delivery each. Can they really justify charging the £45 when surely they will have had to pay the same costs themselves wether I had ordered them as separate orders or as one? They were not even shipped by the same courier company either so they were sent just as though they had been ordered separately anyway. Can I do anything about this? There is also no phone contact for this company at all, it is all email and I really dislike that. Should I contact them back again about this?
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