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Found 18 results

  1. We have found a car that we have been looking for and noticed one at a major dealer 420 miles away. Called the dealer and asked if i could get a video of the car and also asked if they offered a delivery service but they said that i would need to visit the delaership in person due to the distance selling regulations. I have previously bought bikes blind and turned out fine with no problems. Some might say Im crazy buying something that ive not seen but im happy to do this with a major dealer and take the risk and the car is only 2 moths old. So is this just down to individual de
  2. Hi, Apologies if this is a silly question but my wife and I are thinking about buying a sofa and like the idea of buying online because of the distance selling rights of being able to send it back if it turns out to be unsuitable. Please can I ask if buying in store and then having the goods delivered is classed as distance selling or am I really embarrassing myself here?
  3. Very little point posting anything in the Black Hole area of CAG. In the old days there would be hundreds of Caggers on here every night until the early morning, doing what they could for others and everyone congratulating successes and encouraging others. Those days are long gone, the brave, clever, self taught legal rottweillers who humbled the biggest banks in Britain, wiped the floor with slimy DCAs and helped thousands out of debt all now cast to the wind. Makes me so sad to see this place now, with just a handful of members logged on along with hundred
  4. Hi, couldn't find an answer to this but apologies if this has been covered before.. I am the owner of a small business and I have purchased an item from a well known online retailer. I wish to return the item I have purchased due to it not being as advertised. they have told me that because I have purchased this for a business that the distance selling rules where the consumer is entitled to a cooling off period do not apply and I am not entitled to return this product for a refund. is this correct? Thanks C22
  5. I recently purchased a 1972 series 3 Landrover from Classic Land Rovers and 4x4s - John Brown 4x4 Ltd - John Brown 4x4 I paid strong money £7500 plus deliver because I believed I was buying a good LR from a professional garage. Looked great on their website and the blurb sounded good. I did not go to view it ( lack of time ) silly me. This was the description, For sale, Land Rover® Series 3 in Light Pastel Green (1972) MOT until April 2015 and tax exempt. Diesel 2286cc. This vehicle has been in the same ownership for 10 years, and was well loved.
  6. Hi, Firstly, sorry if this is the wrong section. I wasn't sure if it should go in the retail forum or not. Earlier this year I (an individual) entered into an agreement with a company whereby I rent a web server from them. At the time of entering the agreement the Distance Selling Regulations (2000) were still in force. There was no minimum term to this contract, and there's no obligation for me to renew at the end of each renewal period. I make manual renewal payments each month by logging into their website, and clicking 'Renew' next to the relevant service. The expiry da
  7. Hi all, I bought a pair of trainers off Sole Heaven via their online store with a discount code through my debit card on paypal. However I would like to return them, I went to speak with the sales assistant via phone regarding processing the return to be referred to this on their website: "DISCOUNT CODES If you have used a discount code on your order all sales are final. We do not accept any exchange or refund on items relating to that order. Please refer to specific terms relating to each individual code." Is this definitely 100%? I ask because of distance selli
  8. So after reading previous threads regarding the company ICS I can see I am not the only one with a problem. I thought it was about time to start a new thread. I am currently in the process of what you could call a complaints battle with ICS. I signed up to do an English Literature A-level with them in January and have had many problems. I think they are unprofessional, unhelpful and definitely not worth the £400 I spent on my course. The problem I am currently having is trying to get my complaints answered to a satisfying degree. After a number of previous issues with them and my course
  9. Last week I purchased a mobile phone case described as distressed leatherbut on receipt it was obviously just plastic. I informed the seller, who is a business seller, that I was returning the goods and required a full refund. The seller replied within minutes apologising and giving an address to return it to. I then received an email from ebay a few minutes later saying I had to return the item within the next 2 days by trackable post and that my money would be refunded on receipt of the item. I sent them an email by return reminding them of the DSR and that I would post it
  10. At last, the government have now finally decided on the distance that will be used to measure Enhanced mobility for PIP - it is agreed at 20 metres. This will once and for all weed out those that can walk the width of a football field yet are deemed so disabled that their mobility is seriously compromised and were awarded the highest rate of DLA mobility element. We are now going to see that only those that are truly the most disabled and vulnerable in society, mobility wise, being handed a free car. I can't wait to hear the screams and shouts from those part time walking stick
  11. This one is for a friend who purchased goods from the UK and had them delivered to an EU country. The goods are two safes, purchased over the phone, so description and transaction were carried out by phone. The safes arrived in good looking condition and have dial lock doors. When my friend tried to adjust the dial locks according to the instructions, they couldn't get them to work (on both). Another person in the company tried following the instructions to the letter and again they couldn't adjust the locks. One of the locks was also stuck. They got in touch with the retailer, over
  12. I bought a Nexus device from Google Play Store recently, but soon changed my mind and decided to cancel my order. I rang up the Google Play customer service to cancel my order, but they said it was not possible, and was told to refuse delivery instead to get a refund after 14 days - which I did. A refund of the £9.99 delivery charge wasn't mentioned so I queried whether this would be refunded, to which I was told it would not be refunded. Am I not entitled to a refund of the delivery charge as well, under the DSRs?
  13. Hi all, I'm looking for a bit of help. My employer has asked me to work one day a week from a different site that I usually work at. The site is 200 miles from my home and takes approx 5 hours to reach (based on traffic for the time I need to get there) and 5 hours back home obviously. Once on site I need to work about 5 hours. This is scheduled to occur for 16 weeks. My contract states that I am required to travel to other sites from time to time. I am compensated for travelling there in my own vehicle (fuel costs, about 30p per mile). I say this is too much on one d
  14. I have unsuccessfully challenged a parking ticket which relates to parking on the verge or pavement adjacent to a highway (with double yellow lines on it) and now await the 'notice to owner' to continue the challenge. I am aware of the rules (now they have been detailed) of the verge and pavement area being included in the road markings which are adjacent to such. However, how far doe this extend to? I parked on a paved area which; was not on the 5m wide grassed area immediately next to the road; nor the 5m wide footpath which ran alongside the grassed area; but on the next area (als
  15. Hi Caggers, Just a quick question. Can a mail order company ignore the provision of The Consumer Protection (Distance Selling) Regulations 2000 just because they have hidden in their T & C's that they can? I thought the right to a refund including delivery charges for goods was absolute
  16. Say a company has a returns period of 30 days and will collect an item at their own expense. However they charge a 25% restocking fee. If something is returned after the first seven working days, but within the 30 days, are they allowed to charge the restocking fee? Thanks
  17. In June we ordered a sim card only online from O2 and it came with a 12 month contract and got the email to say that a sim card will be sent within the next few days. Waited and nothing arrived so we assumed that we had failed the credit check for whatever reason but weren't too bothered about it. No DD was set up on our account either. At end of July we got an email to say that our bill was ready and that it was zero. No problem we thought. However at end of August we got another email stating that our bill was zero. I contacted O2 via their chat line and after being passed around fro
  18. I parked in the end space of a long line of bays in Highgate today. I was a bit surprised to find the space, and so I looked carefully for any notice that they might be restricted, but found none. There was a lamppost adjacent to the point I'd parked, and as there was no notice there, I assumed that it was in fact okay. Sure enough when I returned some hours later, I had a PCN (Code 12). I went in search of the notice, which I found fifteen cars along the street, and at a height of about 1m. This seems unreasonable. How far does one have to look for a notice? Is there any restriction on the
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