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Found 2 results

  1. I ordered Theadora 183x122cm Leaner Mirror, Silver As per the order and as advertised the mirror's dimensions should be 122cm wide and 183cm tall A mirror was delivered, however it is only 90cms wide (including the frame). I selected this mirror and this retailer specifically due to the dimensions and the price. Its not as sold and I believe it's actually a different product thats been delivered. Date of Purchase: 4 Jan 2017 Date of delivery 9-2-2017 Cost of mirror £199.00 Achica do not offer a contact number. I have had one voice interaction with their customer service, other than that it's all been email correspondence. They have not offered a root cause for sending the wrong mirror. Achica's initial response was for me to provide a date for them to collect the mirror and I would be refunded 10 working days after its in their distribution centre. I asked them to give me the option of keeping the smaller mirror and be compensated. I said I'd decide based on the response. Achica reverted and offered a £20 achica voucher. I have declined this compensation offer Achica also advised that they cannot provide the mirror I ordered as it's out of stock. However, they are advertising it currently and the website states they have 5 in stock! Their response to this challenge has been to state that this is a different promotion with the supplier. I could really do with some help understanding what my rights and options are here, any contributions are gratefully accepted. The mirror was a gift for my partner and ultimately she wants the mirror we ordered. If theres any further info I can provide, let me know!
  2. I am trying to replace my rather elderly Volvo estate. At the moment, I have a wheelchair hoist in the boot that lifts up my wheelchair and deposits it into the boot. The hoist is matched to the car, and the wheelchair, and it can be a pain finding a combination that will fit, and obviously, some tailgate openings are just too small. I therefore went to Volvo UK, and asked them for the dimensions of the tailgate opening of each of their estates - I mean, there are only three, and armed with those numbers I can go to the vehicle adaptations place and see whether my current wheelchair is possible, or if, indeed, any wheelchair/hoist combination will go in to the new body shape. Usefully, so far, I have been sent a price list with the boot volume in litres - and when I pointed out that was not what I needed, I was told to go to the local dealership and see whether my wheelchair would fit. I can think of various reasons why I would prefer their customer service to answer the question I asked: 1. They are unlikely to have all 3 estate models in one dealership. 2. They are unlikely to be very pleased at me lifting a large, scratchy, metal chair into the boot of a brand new car. It does scratch the bumper, and make marks on the carpet. 3. They are unlikely to be very pleased at me asking two members of staff to lift it into the cars, three times over. 4. It would still only give me a guess whether there is space for the hoist. 5. It is a long drive. 6. If Volvo UK are so flipping unhelpful now, before they have my money, I suspect that I have no chance afterwards. Reason 6 may yet prove to be the reason that makes the decision for me, despite my having passed my driving test in a Volvo, and always having driven them since. Does anyone have any idea where I could find the information on the actual size of the hole what leads into the back of the car on the 3 Volvo estate cars currently available?
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