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  1. Hello, I have a very serious issue with Parcl2go right now. I booked a Hermes collection and delivery through Parcel2go. There were 4 parcels in total. they delivered 2 out of 4 and have now told me that the remaining 2 have been deemed lost. This has been over 8 weeks ago. When i booked the delivery, i stated the weight of the parcels as they were quite heavy, however, parcel2go deemed them as ' Light parcels ' When the 2 delivered came, the boxes were battered with my belongings spilling out of them, the delivery driver also stated that they shouldn't have been refe
  2. Hello, I have recently been unfortunate enough to experience the bad end of when Hermes loses a parcel. A quick summary: I was returning a phone which was faulty back to Amazon DE for a refund. I had to pay return postage. Amazon said they will refund me up to around EUR 8 for postage. I then got a quote from P2G and the only service which would allow me to not be out of pocket was Hermes International. I put in the parcel details and the value. I did not choose to pay for their additional insurance as it was £30, in fact if I coul
  3. Please advise Parcel2Go have lost a laptop I was returning to Argos for a full refund, They have lead me a merry dance with lots of excuses and won't compensate. What now please?
  4. Hi all, It's not an echo. But having just looked around on the forum, this post will read like one. I am also in the frustrating position of having to provide Parcel2Go with documentation to corroborate their inability to deliver a parcel. The item was clearly labelled in more than one place. It needed to get from Devon to Berkshire. I valued it at £200 which an estimate for an amplifier chassis made in the 1980s. I was sending part of an amplifier back to the manufacturer for a service and upgrade. I've had it for nearly thirty years and it had a lot of sentimental value.
  5. Morning all, I have an interesting but perhaps a rather open and shut case with TNT Direct aka Parcel2Go. Purchased courier service to transport a PC from my home to a close friend in the USA. Paid £68.46 on 15/11/2018 for collection on 19/11/2018. Delivery within 1 - 3 days but confirmed for 22/11/2018. Customs paperwork and FCC 740 form was completed and provided. There is very little information out there on how to complete the FCC 740 form but after finding the example version on the FedEx website I completed it and attached with the parcel. 19/11/2018 TNT arrived to
  6. Parcel2Go lost my item and have admitted liability. I had insurance with them up to full value (£45). They have already refunded me the postal costs (but say the additional insurance cost (a pound or so ISTR) is non-refundable). Seperately, they have offered me a refund of the full value of the item, but I rejected and said I want the cost of packing that was lost too (or like-for-like replacement of such items). They have refused and said they think a refund of just the item value alone is fair. Do you think it's possible to get packaging costs back? It's only a few pounds
  7. Hello I am posting this on behalf of my father who used parcels2go to return a zimmerframe which cost £89. He also paid for extra insurance on the web site in order to sent this item back. My father was unable to use his printer to print out a label and informed Parcels2go. Parcels2go sent Hermes to collect the parcel. The parcel was collected by a Hermes courier on March 15, 2018 and has been missing ever since ! After numerous chat sessions and emails no progress in finding the parcel whatsoever was made. Hermes admitted that the parcel was lost by them, but tol
  8. I sold a tv on ebay, listing it as collection only. The buyer sent a courier (Yodel) to collect it but he told ebay it wasn't received. Ebay refunded his money, leaving me £250 out of pocket. The buyer has a feedback score of 1, isn't on the electoral register and hasn't answered letters or emails. Probably a [EDIT]. I issued a county court claim against him and Yodel Delivery Services Ltd. Yodel sent a defence, saying it's not them, but Parcel2Go.com Ltd, trading as Yodel Direct. I contacted P2G, who say I have no contract with them, as the buyer paid for the delivery. I se
  9. Hi I'm new here but would like to ask has anybody taken Parcel2Go to small claims and won? My case is: I instructed P2G to pick up and deliver a very heavy 33kg Subwoofer speaker to my address without taking their extra insurance. Its was delivered a couple of day later with broken corners and a grill that was recessed into the unit. I'm taking them to SCC under section 54 of the consumers rights act 2015 holding them of negligence and in breach of contract by operforming reasonable care and skill in delivering this item. A last letter of action was sent and I'm
  10. Good morning, Booked via Parcel2go, Hermes lost a parcel I sent to Europe worth £150 - I did not buy additional insurance for this parcel because as far as I am concerned, it is within their duty of care to ensure the basic and functional delivery of an item within the £12 of postage I paid. Nonetheless, I sent P2G a Letter Before Action 2 days ago, to which they offered the standard response pointing me to their T&Cs: "The Limitation on the Amount of our Liability 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund
  11. Hi, Parcel2Go lost my 4 dining chairs. They refused to refund of the value of £180.00 of chairs because I did not buy insurance cover. I have taken them to Small Claims Court. Apparently, they defended against all claims and so, we are in the process of me sending back the DQ and waiting for mediation. As I did not send a detailed particulars of claim to them and would like to change my mind to do that at this stage. Does anyone know the procedure etc.? Thank you.
  12. Hi, before Christmas I sent a laptop through Parcel2Go. I did not buy insurance because I usually think it's a waste of time dealing with claims if something goes wrong - and it has never gone wrong. Until now. They lost the parcel which I had to open a claim for, after which they found the parcel to my relief. Hermes who was the carrier, then tried to attempt delivery to the recipient and found that they were out (I have been in communication with the person I sold the laptop to the whole time). Hermes left a note ( I have a picture of this note) saying it w
  13. In December, I painted a picture of somebody at the University of Toronto and decided to send it to them as a gift for Christmas. I am not employed so I didn't have a lot of money to spare for shipping it but when I looked on Parcel2Go, there seemed to be a reasonably priced service which used MyHermes and Landmark Global. At that point, I had never heard of Landmark Global but I had never had a problem with either Parcel2Go or MyHermes which had not been anything other that a delayed delivery so I opted for that service. All seemed to be going well until it was delayed due to a clai
  14. Sending some Christmas presents, I booked a Next Day delivery with Parcel2Go on Thu 21 Dec. I put the item in an InPost locker for collection, but it wasn't picked up by the courier until Wed 27 Dec. The presents finally arrived Thu 28 Dec, a full week after I posted. Xmas happened in the middle extending the delay somewhat, but still the courier was technically 2 working days late in even collecting the parcel which was advertised and sold to me as Next Day delivery. I've asked P2G twice for a refund, but they say they don't guarantee delivery so aren't obliged to. They wouldn't ref
  15. I have used this company in the past, at least 2 times for low value items where their £20 base compensation amount would suffice on my last experience I used them to carry an item of higher value and that is where things started unfolding. As a parcel broker, I though they are just brokers like travel agencies I was wrong because the moment you purchase a delivery slot through their company with one of the main shipping agents such as UPS, DHL, TNT, Royal Mail, Parcel Force, YODEL and many others, you cease to be the sender of the package as they are the sender/sh
  16. In January I returned my daughter's Christmas present to the shop to be exchanged. I booked using Parcel2go and they in turn used myHermes as the courier. T he parcel was lost. My problem is this...I dropped the parcel at a drop off shop. I returned to the shop and they looked on the CCTV for me and it clearly shows my parcel being collected by the myHermes courier. The parcel was never scanned in not once. Parcel2go claim that they they have no liability due to their t's & c's. My understanding is that if the t's and c's are unreasonable then they can be he
  17. Avoid parcel2go Ltd terrible company, paid for next day delivery service, took 20 days to delivery. If you try and leave a review on Trust Pilot they report it, even though I have proof. Having to take legal action against them now, already gone to my bank to start chargeback, and starting court case http://www.moneyclaim.gov.uk If anyone else is having same problem, and interested in class action, please let me know.
  18. I placed an order with Parcel2go via MyHermes on 20th July. I dispatched the small item on economy service which I would assume 3-5 days max. My Ebay customer started ranting and set up an issue that he didnt receive the item after 5 working days. I tracked it and sent a copy to him and contacted company that assured my parcel would be delivered within 24hrs. after 10 days my customer refused to accept the parcel in annoyance 1st August. I assumed the parcel would be returned to me. I checked yesterday and it states that its been signed for.
  19. Parcel2Go are still scammming their fraud service. I sold item on Ebay for £50. I sent parcel by them and insured it for £50 Two weeks later still not recieved so customer reported me to Ebay who took £56 out of my bank. I asked P2G for refund but as of this date they are still refusing to pay bu claiming they cannot recieve attachments to emails so cannot get proof of nondelivery - yet they gave me a chart showing that the depot had handed the parcel to the courier and the courier had 'lost ie stolen it'. It seems they have a bad record of this and numerous complaints so it looks
  20. Hi all I wonder if you can help I sold a item on ebay and I sent the item throught parcel2go. I book the parcel on the 17/02/2016 and they was due to pick up the parcel the next day The courier came on the 18/02/2016 to pick up the parcel. parcel2go told me that the parcel would be delivered by the 22/02/2016. It wasn't until the end of the month that that told me by email that they lost my parcel . I put in a claim for the parcel they lost. which they Approved. Since then it been nothing but a nightmare to get my claim money back. I have waited 4
  21. In mid July i sent a parcel via Parcel2Go. Have used them before and had no probs. This time i was sending a child's fancy dress costume back to a company as we had bought it but it hadn't fit, so it was a simple return. The item cost £30 (which we would be getting a refund for once returned). The courier fees were £4.02 (i did not chose to pay for the extra compensation cover - as i refuse to pay compensation to cover myself against the company not doing what i am paying them for). It was using My Hermes (via Parcels2Go). A week later we were contacted by Parcels2Go to say that the packa
  22. A simple order placed with Parcel2go this past Saturday evening (18/8/12) with Yodel48 meaning the item was scheduled for collection on Monday, and delivery by Wednesday. They didnt turn up. A bit frustrating, but I knew the drill by now, having a missed collection was common. 3 out of about 10 previous orders, the first collection attempt failed. As usual I speak to their customer support Live Chat. They agree to upgrade the service to a 24-hour City Link service, ensuring Wednesday delivery. Since the same thing happened with my previous order with Parcel2Go, I expected this as standar
  23. I sold a baby carrier to someone in France and purchased delivery via packetport through Parcel2go. I paid extra for insurance to cover the cost of the item £130. The parcel was collected on 7/5/15 and I was quoted delivery should take 5-10 working days meaning it should have arrived by 21/5/15. Alarm bells started ringing when a Hermes driver came to collect the parcel but as tracking seemed to be updated I wasn't too worried. The buyer jumped the gun a little and started a paypal claim for non receipt on the 11th as the tracking information was confusing to her. I w
  24. Welcome to Parcel2go.com. Someone will be with you shortly. You are now connected with Natalie Catherine David: Please help me track this parcel down? Catherine David: It was supposedly delivered but I have never seen it. I need it urgently. Natalie: Hello, you're through to Natalie. How can I help you today? Catherine David: Where is it? Natalie: Hello Catherine Natalie: Can you give me a minute or two to look into this for you? Catherine David: Sure Natalie: Can you give me a minute or two to look into this for you? Natalie: This appears to be in the process of being retu
  25. Hi all, Just after information / experiences with Parcel2go legal team. I have recently, submitted a case via the County court and tribunal system against Parcel2go for a number of reasons. Loosing my parcel, ewell as supplying the courier with the wrong adress and eswell as even calling me by my wrong name. This equals to a very unprofessional and messy company which leaves me in no doubt they are punching well below the required standard and i am seeking full payment for the clients item that was lost and totally disregarded with lack of respect and sympathy and batted off and away
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