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Found 14 results

  1. I sold a tv on ebay, listing it as collection only. The buyer sent a courier (Yodel) to collect it but he told ebay it wasn't received. Ebay refunded his money, leaving me £250 out of pocket. The buyer has a feedback score of 1, isn't on the electoral register and hasn't answered letters or emails. Probably a [EDIT]. I issued a county court claim against him and Yodel Delivery Services Ltd. Yodel sent a defence, saying it's not them, but Parcel2Go.com Ltd, trading as Yodel Direct. I contacted P2G, who say I have no contract with them, as the buyer paid for the delivery. I se
  2. I ordered something of significant value and size from Aldi and it was due for delivery last Monday by Yodel. I have ordered many items from Aldi in the past all of which have been successfully delivered by Yodel. On Monday, I tracked the delivery until there were just two or three before mine and then kept an eye out for the Yodel van in anticipation. Then, when mine was the next delivery, the status said that the driver could not get access to my property. There are no obstacles to my house whatsoever. Contacting Yodel seems to be a choice between hit and miss on Twitter
  3. I placed an order with yodel to deliver two parcels for me and encountered one problem after another after another. Long story short they agreed to refund me for the delivery cost of one of my parcels but are refusing to send me the money as they claim they can only offer me an account credit. Surely this is complete nonsense and if they have the facility to take money from my account then they can just as easily return money to the same account.?
  4. Yodel rep, attempted delivery, so I texted the number on the card, but no reply, this happened again and still no reply. To cut a long story short I was in the next time he called, and I had the conversation regarding he did not reply to my text and he said that he was not obliged to as it was his personal phone which beggers the question, why was his number advertised on the card he put through my door then ? Any ideas ?..
  5. Hello there, I am looking for some advice on what I can do about Yodel a courier service having my parcel 'Disappear' To elaborate I ordered a few items from BodyBuild.com which is an American based company and they had said it should be delivered in 4-10 days something along those lines and gave me tracking details instantly very efficient service. After a few days I was tracking my parcel through DHL as they had the parcel to see it was moving it's way throughout the States and finally was brought into the Uk and delivered to a Southampton service centre. From th
  6. Hello, I am hoping i have the correct area. I purchased 2 pairs of Nike trainers from Sports Direct online just over 2 weeks ago. I received an email from them with the despatch number so I could track the delivery. Both pairs of trainers were despatched together under 1 reference. 24 hours later Yodel arrived with a package which contained 1 pair of trainers. My partner signed for the delivery and asked the delivery driver where the other pair were and he advised they might arrive tomorrow. We looked at the way the trainers were packaged and thought they weren't wrapped well but did
  7. I booked with Parcel2Go on the 10th July to send a parcel to my buyer who had bought from me on Ebay. The Tracking Number is as follows P2G14310437. It was picked up on the 11th by Yodel, so far so good....then after reaching Newton Abbot a few hours later and put on a van for delivery to Leighton Buzzard, tracking stated it was in transit and then it vanished. It was supposed to reach the lady the next day. When it did not arrive the buyer and her husband were furious and blamed me. Fortunately I had taken out insurance but when I tried to contact Parcel2Go's Head Office on numerous occasion
  8. Thank you for my shiny new S4. Unfortunately I could have walked and picked it up from you quicker that Yodel could deliver it. I waited in all day on the 14th only for the website to update at 1845 that they could not find my address. I contacted customer care immediately (I say immediately in JEST, I was hold for 48 mins) I checked the address with them and they confirmed that although the xxxxxxx and xxxxxxx Walk were the wrong way around (THIS makes no difference) the item should have been delivered. Customer care informed me they would contact Gatwick and let me know what wa
  9. Good morning all, Hope this is in the correct place and someone can give me some advice, or confirm I am doing the correct thing. On 22nd October 2012 a Yodel driver attempted delivery of a parcel (not for us but for a previous tenant) to our address. We were not home. He forced the item through the letterbox. In doing so he must have caught the item on the letterbox guard on the inside of the door and ripped it off. When it ripped of it splintered the inside of the door. As we live in a small block of flats the door is fire resistant. Once I got home and discovered the damage I
  10. I ordered some items off sportsdirect with 24 hour delivery which I expected to receive the next day. At around 1pm the next day I received an email saying that they had been delivered to a neighbour (bear in mind that I was in all the time) at around 12.30 pm, equally no card was left. I contacted Yodel who claimed that it was delivered to house number **, and was signed by ******. I then went across to pick it up and they said that they had received a package but it wasn't for us. I then went back home and rang Yodel again who gave me the Sportsdirect customer advice number w
  11. Hello, just thought I would post this here. Ordered an iphone of Friday the 8th of feb. Approved within minutes and dispatched that night. Great, it sat at the brighton yodel dep over the weekend, no big deal, I can wait. Wake up to see my order is not on the van by 8am, maybe afternoon delivery? Nope. A member of staff at the Brighton depo had flagged my order saying that I didnt want it be delivered, I found out after phoning yodel customer services, 'ok' I said, i do want it to be delivered, they said they couldn't get through and had emailed. Day ends, nothing.
  12. I ordered a contract phone from Carphone warehouse on 03/11/2012... I was accepted and I only got an email to say they are dispatching very soon via Yodel and gave me a tracking number. When i tried to track the number, it asks for you to enter ur postcode aswell....but when doing that, it says that the Reference and Post Code do not match. Although the email says this: Thank you for ordering from The Carphone Warehouse. We've processed your order and we'll be dispatching it from our warehouse very soon. You'll be able to track your parcel on the morning of your delivery date us
  13. Brief background... I'm awaiting a delivery, and have been all week. Yodel's first delivery driver had the inability to write, so the tracking number couldn't be figured out. I was actually in that day, and actually the second day also. On the second day the driver decided not to write the tracking number, probably thinking I had skills akin to those working in Bletchley Park to figure out the aforementioned tracking number. A quick attempt at calling their customer service number failed as the hold time was too long, over half an hour. So I tried Twitter. At first they were ex
  14. Just a quick question. We have bought a computer for our son from Amazon for £277.- and paid by debit card. (Not credit card) They despatched the item via Yodel but it never arrived. The Yodel tracking shows it as delivered with a signature comment as 'NULL'. No calling card was left and no item. We have CCTV covering the premises and again nothing on there to show an attempted delivery at the time the item was said to have been delivered. Amazon has offered a refund but I am not happy with that as the computers at that price are now all out of stock. I would have to pay around £100.-
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