Jump to content


Registered Users

Change your profile picture
  • Content Count

  • Joined

  • Last visited

Community Reputation

1 Neutral


  • Rank
    Basic Account Holder

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Thank you so much ! I really appreciate you taking time out to guide me through this. I will accept mediation and take everything that you have said on board and update you as the case moves along. Thank you so much Regards
  2. do you reckon i should resubmit the claim and add the allegation about unfair terms? Will it make a huge difference as I still plan on discussing it during the mediation and in court if we do get there. will that still count or do i have to have mentioned it in my claim form? Regards
  3. Thank your response. It is very helpful. I will go with the mediation and i will make sure i dont accept any less than the declared amount, plus costs of the action, claim fee and any any hearing fee. As regards to not coming back here, i tried but couldn;t reply to the thread so i looked through and learnt through all resources on here as well as discussions on related forums on here and i used that as a guidance. I only just found out that the thread could be re-opened. I will be including unfair terms during the mediation and if/when there is a hearing. Regards
  4. Thank you for your prompt reply. Please find attached claim form. 090MC692-claim-form-claimant-copy (1) 3.pdf
  5. hello, Wanted to give an update. I did go along with the small claims court. But i reduced the amount i was claiming so that it doesn't exceed the small claims limit. As expected, Parcel2go has defenced the claim and rejected it. They had several pages as usual. I have uploaded a copy here. They did however say that they are opened to mediation. should i take the mediation ? and what sort of points should i be making during the phone mediation process? I understand that i should never have used them in the first place, but what has happened as happened and i am just trying to deal with this the best possibly way i can without loosing my mind. This has been such a horrible period. They will not be getting away with this. I am looking forward to hearing from you and truly appreciate your help 090MC692-claim-response_2.pdf
  6. Hello, i will like to reply to this thread as i have some relevant updates that i will liek to add to it, however, i am unable to reply because the thread is old and i have been advised to flag the issue up with the site's admin. Please have a look at this for me as it is very urgent and i have to take action regarding the matter very quickly. Here is the thread i am trying to reply to please looking forward to hearing from you regards
  7. any update on this please? keen to see what the outcome was and whether or not parcel2go backed down and paid you your money. Regards
  8. Thanks for your reply . The actual value of the contents missing( that I have receipts for ) is just over £20,000. The parcels already received is worth roughly around the same . I understand £1,000 was stated as the value of each bag , but that was because their system wouldn’t let me enter the full value at the time of booking . I had a similar problem with their system whilst submitting the evidences. I know you said I have a better chance claiming just £1,000 for each box , but I am willing to take my chances and go for the full amount lost. They have handled this case very poorly and I am willing to go as far as I can with it. If I ask for the full amount and the case is not successful, can I re-open the case and ask for the £1,000 per box declared ? Looking forward to your reply. Regards
  9. Hello, Happy New Year to you all. Update : I submitted receipts of the content of my parcel to Parcel2Go on their portal , just like they instructed. However , their system wouldn’t let me upload all the documents even though they were in their accepted formats . There was a glitch on their system. ( I made a video and took pictures of this ), I noted this down in the notes before I submitted them. They came back to me and said that they needed more evidence in the form of bank statement . However, on their portal , there is no where to submit these. They sent me a reminder to say that I had toll 17th of January , 2019 to submit these bank statements. I then went back to contact their twitter handle( that’s the only way I have been able to get through to them ) and told the handler about this issue . I was told someone on the claims team will contact him. To my surprise, Parcel2Go closed the claim and deemed it closed before receiving my evidence and before the deadline . They sent me a £20 compensation breakdown and are asking me to either accept or reject the offer. I want to reject the offer . And I would like to know the next steps please. Do I reject the offer , then send them a letter before action. Does anyone have a template that I could use to draft my letter of action please? Will Love to get the process started as soon as possible. Kind regards ,
  10. Thank you for your reply. I know that trying to claim the full amount will be a major risk as I may not win. But I am willing to try. Claiming for only £1,000 per parcel will still put me at a loss as they might decide to defend themselves in court, the payout of £1,000 per parcel will still be highly insufficient. I am going to have to do everything in my power to make sure i either get my belongings back or get my muffler money back. I have already lost a lot and not afraid to go after them at this point. I have been pushed to the wall with this and I am ready to fight them back. I do not mind involving the press or forming a Group Litigation action against them because it is unfair how they have gotten away with loosing people’s possessions and try to bully them out of claims. I plan on going on the angle to negligence. They claim to have state of the art facilities and scanners but can’t find 2 big parcels ?! How did the parcels disappear? Do they have trained and vetted drivers collecting the parcels ? Did they ever reach their depot ? What if I refuse to accept that my parcels are lost ? Will they put extra work into finding them? You also noted the fast track option, what does this mean please ? I could do with further explanation on this please . Thank you so much for your help
  11. Thanks for your reply. I already contacted the CEO. They said they can’t find the parcels. At the point , I haven’t got much to lose as they already lost what I have to lose. Those are belongings that took long to acquire. I get what you are saying and I will give it a hard thought. Thank you so much . P.S how can I delete this post please ? I don’t them snooping around. Would very much like to delete or atleast edit this post. Thanks
  12. Hello, I have a very serious issue with Parcl2go right now. I booked a Hermes collection and delivery through Parcel2go. There were 4 parcels in total. they delivered 2 out of 4 and have now told me that the remaining 2 have been deemed lost. This has been over 8 weeks ago. When i booked the delivery, i stated the weight of the parcels as they were quite heavy, however, parcel2go deemed them as ' Light parcels ' When the 2 delivered came, the boxes were battered with my belongings spilling out of them, the delivery driver also stated that they shouldn't have been referred to the light parcel depot. - Hermes claims they have checked their depot and cant find the parcels. But i dont understand how 2 big parcels can go missing and neither the box nor the content can be found. - The contents of the parcels are expensive. they are expensive clothes, shoes, bags, accessories. - the parcel wasnt insured at the time of booking - I did pay extra to guarantee a delivery date and also for a signature on delivery - at the time of booking, i did it on my mobile phone and the website didn't let me put the full amount. For example, 1000 was declared on the parcel instead of 10,000. The worth of the lost parcels is over £30,000 . they are personal belongings I have collected over the years:( - i paid over £80 to have the items delivered. - The 4 parcels were collected on the 5th of September. 2 delivered on the 10th of September and they have said that the remaining 2 are lost. The last update on those was that they were collected on the 5th of septemeber. -Hermes claim they have searched their depot and cant find the parcels have advised i make a claim through Parcel2go I have done some research and know that the company might hide behind my not taking out insurance to try to get out of paying my full claim. However, there is clear negligence in this case as they cannot trace where my parcel i even after they have acknowledged and admitted to collecting the parcel. The 2 out of 4 parcels they did manage to deliver were destroyed and torn ( note, the boxes used were heavy duty and shouldn't get damaged if handled with reasonable care ). - Parcel2go have asked me to put in a claim with evidence of the value of the goods, however, i got he majority of the items years ago and do not have the receipts. I do however have pictures of all the items that i put in the parcels. Can i still submit my claim without receipts? This has given a severe headache. I have been depressed ever since this happened and super sad knowing that not only have they lost my belongings, they also will try to get away with not paying for my items. - What is the best thing to do now please ? Should i submit the claims with the pictures of the items , i have some receipts for some and don't for others. - if they do come an reject the claim or dont pay the worth of the items declared, what should be my next step? As these are highly valuable items and a high claim, is it best to get a lawyer? What sort of lawyer should i be looking for ? I am prepared to go to court if that is what it takes. I would really appreciate your help and guidance. Kind regards
  • Create New...