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  1. Hi All, Just want some advise on where I stand from a consumer side of things, I purchased a HooverDXCC5962B_BK Washer Dryer in Black from AO on the 01/04/2017 for when we moved into our first home and last week it came up with a heat sensor error code (E11.) It washes but no longer dries (luckily I kept our old dryer in the shed so have been able to dry larger items) I made AO aware about a week ago of the issue and they passed me onto Hoover, so I dealt with Hoover and they sent someone out yesterday to repair the machine. He turned up on time (always nice these days) and replaced
  2. Very unhappy with this company. We bought a printer via an online marketplace site. bircat offered an attractive price and said the printer was in stock and stated an estimated delivery time. They took payment straight away but every time we checked the order status it just said it was being prepared. After about a week, we rang the marketplace helpline and they said they would tell bircat to contact us. When they did, it was to say that the item was in stock but they should have the printer in about three weeks. We cancelled the order but nearly a week later bircat haven't ref
  3. i bought my graphics card (PC part) in October and the Part isn't usable because it is broken. I sent it to Ebuyer for an RMA on the 29th January I've had to chase it up 3 times since then since their turn around is supposed to be 3-5 days 10 days later I still hadn't heard anything back. The 3 times I've called (after the 5 day period) I was told the card was given to another member of staff "with experience with such things" then today after being on hold for 50 minutes I was told my card is being sent to Hong Kong and to expect a 28 day wait AFTER they receive it. tha
  4. I bought a dash cam from wish.com and when it arrived I realised that it wasn't a 1080p camera as advertised it was only 720p. I returned the item, but wish will only refund the initial outlay and will not cover the cost of my return. I have pointed out to them that they should be covering this cost also seeing as the goods were misrepresented but they won't change their stance. I will probably write off the money seeing as it is only £2.79. They seem to be based in San Fransisco (though also have an address in Amsterdam), would they be covered under the Consumer Contracts Re
  5. Hi folks and thanks for taking an interest. I have a consumer issue which I would like some opinions on please? Please forgive me if this is in the wrong place. On 18/07 I selected and booked accommodation for two nights via the Booking.com website for a place called Juras Mols in Bigauņciems Latvia. I was hoping for a few days away from consumer related hassle, ha ha, must have broken a mirror recently. The website clearly says on the accommodation page: 2nd Paragraph: “Guests can enjoy a sauna and a heated indoor pool. ….” 4th Paragraph: “Free Wi-Fi and free private parkin
  6. I booked a hotel last week on Hotels.com. I found it a lot cheaper on another website, filled out the online form for a price guarantee and Hotels.com responded and confirmed they would match it. I was told that I should pay the hotel directly and then within 72 hours after check out I would be refunded.. I did all of this, on day of check out I contacted them and they said to wait a little longer. They then said that they would not do the price match as they could not verify it, I said I am not accepting that etc. They said they would but they said that my details are not
  7. Can someone please help me I am going round in circles and can not navigate this forum at all I am disabled and my head is so foggy and I need help Please So sorry new here and finding this all a bit confusing and not sure where to post. I am in an argument with Jackpot.com who say I clicked a subscription box when I did not. I popped on there occasionally to bet on the EuroMillions or so I thought. Turns out I wasn't actually buying tickets for the draw but that is another issue entirely. So today I see £16 has gone out of my bank account so I ask them to cancel the subsc
  8. I have used this company in the past, at least 2 times for low value items where their £20 base compensation amount would suffice on my last experience I used them to carry an item of higher value and that is where things started unfolding. As a parcel broker, I though they are just brokers like travel agencies I was wrong because the moment you purchase a delivery slot through their company with one of the main shipping agents such as UPS, DHL, TNT, Royal Mail, Parcel Force, YODEL and many others, you cease to be the sender of the package as they are the sender/sh
  9. Feel its not far off , sickening, especially when its being used to manage essentials https://www.theguardian.com/business/2017/sep/18/britain-debt-timebomb-fca-chief-crisis
  10. Feel its not far off , sickening, especially when its being used to manage essentials https://www.theguardian.com/business/2017/sep/18/britain-debt-timebomb-fca-chief-crisis
  11. Hi, I paid for a night in a hotel that I booked via hotels.com. The price shown by hotels.com and the paper invoice that I got from the hotel was correct - however I have subsequently checked by card statement and see that a 2% surcharge was applied to the booking. Having checked the hotel listing, and the ts&cs I can see no detail of a 2% credit card surcharge anywhere and have printed out the website details as a permanent record. Where do I stand on this legally? I was under the impression card charges must be clearly stated? Thanks Abe
  12. Having been a loyal customer over a number of years every time I wanted to hire a car on holiday. When we were needing car hire from Stuttgart Airport to take us down to the Black forest I contacted Rental Cars. Com for a quote. They quoted a price I found acceptable and booked our hire car, this I found was through a supplier called Europcar. When we arrived at their airport rental desk the lady spoke poor English and after between us completing our hire agreement, she drew on a map to direct us to find our car a long walk away across the airport dragging two large cases and two c
  13. Door2Tour.com are what is known as a holiday portal company and only offered holidays they booked through other companies. They Limit their liabilities to only £50 in their hidden Terms and Conditions on their website when they make a mistake leaving the customer with no where to go as they did us as well as never sending the £50 promised!! We booked and paid for a 7 day coach holiday to the rhine valley in Germany last Sept with Crusader coach holidays we thought. However when we rejoined our coach after crossing on the ferry our coach driver announced please put your passports
  14. I met Mr Toussaint Davy ("Mr Davy") whilst in Spitalfields Market, London. Mr Davy was purchasing sugar cane for his business "Jamaicadeli.com", which sells, amongst other things, sugar cane juice. I agreed to assist Mr Davy with selling sugar cane juice at Nottinghill Carnival and thereafter I occasionally assisted Mr Davy with his stand in a local food market As part of his business, Mr Davy supplies sugar cane juicers and advertises the same on his website. Mr Davy suggested I should purchase a sugar cane juicer for my own personal use and I agreed to order a juicer from on
  15. I recently had problems with a B&B booked through Bookings.com. The accommodation was paid up front to Bookings.com. Once back home I complained to the company, who initially were most apologetic but informed me they had nothing to do with my complaint as they only act as intermediaries. They advised I take the matter up with the accommodation owners. The internet advert on Bookings site was misleading and just plain wrong. It is my understanding that once money changes hands that a contract is said to exist. This is between buyer and person /s who originally receives the money. Alt
  16. i have posted on this mse forum to get more info Hi all I have been given a run around by stove cooker manufacturer and Ao.com. I recently purchased a stove cooker and fridge from ao.com . It was purchases around june time . i purchased it on finance via v21. The cooker is called SFG60DOP . A few weeks after we brought it the rubber feet on the pan support melted away . i phoned the manufacturer and they sent new pan support. A few week down the road the pan support melted away again and there was discoloration around the large hob. Looks like the paint has bubbled up.
  17. Hi I only just noticed that £13.99 had been taken from my Santander123 cureent account by Ancestry.com via DD !!!!!! I checked the DD and it states it started on 29/07/16 and i most DEFINITELY did not start/confirm this Direct Debit. Thus far they have taken £13.99 on 29/07/16 and today 02/09/16 !!!!!! How do i go about cancelling this, i can not recall using this service !!!!! I have an excellent credit rating and am more worried about it effecting that. Also i have no details of an account with them, so would not know how to even 'log in' to cancel it on their s
  18. Hi, not sure if i have a case on this but thats why im asking I bought some trainers around 9 months ago from Kicks.com who are based in Germany. Some of the rubber started coming away on the back of the trainer so i sent them back. Although 9 months old they had rarely been worn so were in excellent condition. I'm normally very happy to accept store credit but in this case i've been looking at their site daily for about a month now and have not able to find anything i like in my size. Im a right fussy git when it comes to trainers. I emailed them numerous times
  19. I used booking.com to book a hotel near Frankfurt for two nights in October this year, 12 Oct. and 10 Oct. I paid in full using a credit card for both nights. I have requested a cancellation and have been informed that I will forfeit the full price. An email has been sent to me requesting that I confirm either acceptance of this or do not cancel my booking. I have a notion that despite the fact I did not insure my booking, I am entitled to a refund, on the grounds that they have ample time to find another 'punter' and that they have had the use of my cash
  20. Hope we have some experts around to do with ATTACHMENT OF EARNINGS? .For Council Tax . I Have 2 at the moment , the council have now sent me a 3rd ,According to the council they not only sent me 1 set of letters , they sent me at least 3 ,really? ? they Did send my boss a form telling them that AOE would be taken until the total sum of both ,had been settled ,I DID RECeiVE 2 weeks later a letter stating the same, with a chart showing amounts allowed to be taken , Now I must admit to being number dyslexic , On a monthly wage of
  21. firstship

    AO.com

    Fridge/Freezer purchased from AO.com,June 2013, now not working,they suggest you contact the manufacturer for the repair,or they will arrange the repair through the manufacturer for you.This happened and the fault is on one of the circuit boards which they have ordered,7 days after the spare part being ordered they have advised me that the part is faulty it will be another 10+ days,they want to charge £75+vat for the call out and charge for the part which they have not a clue on the price of the part.Naturally I am totally unhappy and have told AO that I do not propose to pay for the call out
  22. Please if you could help me in getting my money from funkyclock [problem]: 28 Oct VIS FR FUNKYCLOC.CO LONDON 75.97 28 Sep VIS FR FUNKYCLOC.CO LONDON 76.06 after 3 day trial period which they took which is not mentioned clearly. I want my mon
  23. https://www.clearscore.com/?gclid=CI7ZqNXNzscCFUbkwgodrcsM7A Just seen this advertised Seems it is connected some way to carphonewarehouse What is the catch?? Comments people??
  24. Just when I thought we were getting somewhere, now they won't answer emails. We ordered 2 carpets from them, only 1 was delivered. They arranged to deliver the outstanding carpet on 3 separate occasions. Nothing turned up. After several emails, with days and days in between, they agreed to a refund. That was over a week ago and nothing has been actioned. We have emailed them over the last 2 days to confirm it has been done. No replies. I have had enough and want to send a NBA. However, they do not have an address listed on the site Sorry could not post website address
  25. Hi, I've spoken to the ICO about this a few times, but they've told me that they don't deal with individual complaints when it comes to "Internet Media". 192.com persist to put my personal information up on their site publicly, despite having written to them on several occasions to request that my name isn't used to promote their company. Anyhow, I'm sat here, another year later, another release of the Voter Role and voila... There I am again... What do I do with these email exchanges I have between myself and them getting my name removed. What do I do about the ICO.
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