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  1. Door2Tour.com are what is known as a holiday portal company and only offered holidays they booked through other companies. They Limit their liabilities to only £50 in their hidden Terms and Conditions on their website when they make a mistake leaving the customer with no where to go as they did us as well as never sending the £50 promised!! We booked and paid for a 7 day coach holiday to the rhine valley in Germany last Sept with Crusader coach holidays we thought. However when we rejoined our coach after crossing on the ferry our coach driver announced please put your passports away now as you won't need them again until thursday? Us and another couple we later found out thought he had made a mistake as we will return on Saturday. It transpired we were both on only a 5 day holiday so would be returning on Thursday. I rang Door2Tour back in the UK and was told just enjoy your holiday I will look into it and call you back tomorrow which she did and admitted they had made a mistake and it was only a 5 day holiday and they will discuss us losing 2 days holiday on our return. After the holiday the trouble started and the attitude of Door2Tour.com. We were told by the other couple to complain to Crusader coach holidays as their paperwork for the holiday was not clearly written which is why they had thought they were on a 7 day holiday also. We both discussed this with the coach driver, but were told he was a free lance driver so could do very little as he didn't work directly for the company. I made a complaint to Crusader Coach holidays as our itinerary stated we could see the barges going up and down the Rhine which was impossible without a 10 minute walk to the bank of the Rhine. Worst still the hotel was right next to the local main line railway station and freight trains run all night so all complained of not getting much sleep! I have since found out they have a different holiday hotel next to the Rhine this year? But guess what mine and many other complaints got nowhere I know from the Managing director of Motts travel who Crusader coach holidays are owned by confirming by email I had to address my complaint direct to Door2Tour and not Crusader and I also heard no one had any luck either. i was told by Door2Tour as a good will gesture I would receive a discount on booking another holiday through them but as per their T&Cs we are not entitled to any more compensation over and above this £50! When protested we had lost two days of our holiday I was told sorry that is it the cheque will be in the post. To this day it has never arrived so I thought I would write this post so others realise what a holiday internet portal only company can do by writing it into their T&Cs and there is nothing you can do about it if you don't have the money to sue. Thanks for reading Soundguy
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