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  1. Hello, We recently travelled to Goa India we booked a hotel on bookings.com pay on arrivel, i paid by credit card on arrivel at reception we where shown our room which was fine. We unpacked and decided to go to the pool/resturant area which was on the roof of the hotel, all the way up the staircase was rubbish open food cartons and plastic bags with used toilet paper in, at the pool a bin was overflowing with rubbish including on top a ripped open dirty nappy which birds had pulled apart, This was just 5 metres away from the resturant, the pool itself had no filter system and was a
  2. Hi All I have spent the last 3-4 days reading information on CAG, Money Saving Expert and Parking Prankster websites. I've learnt a fair bit I hope someone would be so kind as to give me a little bit of additional guidance. Here are the details from the Notice To Keeper ---------------------------------------------------------------- 1 Date of the infringement 16/04/2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 20/04/2018 3 Date received 24/04/2018 4 Does the NTK mention schedule 4 of The Protections of
  3. Hi folks and thanks for taking an interest. I have a consumer issue which I would like some opinions on please? Please forgive me if this is in the wrong place. On 18/07 I selected and booked accommodation for two nights via the Booking.com website for a place called Juras Mols in Bigauņciems Latvia. I was hoping for a few days away from consumer related hassle, ha ha, must have broken a mirror recently. The website clearly says on the accommodation page: 2nd Paragraph: “Guests can enjoy a sauna and a heated indoor pool. ….” 4th Paragraph: “Free Wi-Fi and free private parkin
  4. stayed in a decent 4 star hotel with my wife. I woke up to find my leg covered in bed bug bites.They definitely weren't there before! My wife was not bitten I complained to the hotel, who say they got a company in to check for bugs.They've come back to me and said the company found nothing. I don't accept this at all. I think they're denying it as they know if they admit it it would look very bad. I want a full refund on the room cost.Are there any other amounts I can claim? As they won't voluntarily refund, is it worth suing them? I'm familiar with county court proceedings
  5. My wife has received a Parking Charge Notice for a hotel car park, she was meeting a friend in the car park, her friend went into the hotel to use the toilet but that was it. The notice states 38 minutes onsite and has photos of the car. She cant remember seeing any signs on entry but I will check later as its quite local. She never actually left her car, the keys stayed in the ignition and the door remained open, so technically was the car actually "parked" The fee is £100 reduced to £60 if paid by tomorrow. Can anything be done about this?
  6. Has anyone established who owns the Adelphi car park and if P.E. have rights to apply penalty charges there?
  7. Visited Liverpool in March stayed at the Adelphi hotel, when we got there we asked at the desk where the car park was, told it's round the back, went to the car park and went over to read the charges as we were under the impression ir was gonna be £3 a day, after reading the signs i wasnt sure what the charges were as it said something about "guests" and i wasnt sure if they meant Car park guests or hotel guests???? well my Missus and her mate went to the desk to find out what the charges would be while me and mate stayed with the car .. .they came back and s
  8. Hi, I paid for a night in a hotel that I booked via hotels.com. The price shown by hotels.com and the paper invoice that I got from the hotel was correct - however I have subsequently checked by card statement and see that a 2% surcharge was applied to the booking. Having checked the hotel listing, and the ts&cs I can see no detail of a 2% credit card surcharge anywhere and have printed out the website details as a permanent record. Where do I stand on this legally? I was under the impression card charges must be clearly stated? Thanks Abe
  9. We have just returned from a long weekend in Amsterdam. We booked the hotel through an agency (Amoma) who seem to be based in Switzerland and paid by credit card, just under £500. Link to the web page describing the hotel (Hotel Omega) is here https://www.amoma.com/hotel.php?id=98575&key=2017020520170206120500002050000205000000000672&page_num=0&sessionKey=LSEtZE1DbzR4cFJWNU1INldVdSsrWUtENGdwWTZzUzFPaUc1UElMdlhwSDMrNFhhLzdaK3ZuQWIyczdJUVIwOFdISTBaYnpzRGhub3RiUXliSXlFQUczSklyQmM0SE1YZGh2&hotelname=omega&f_ref=&tar=00000&price_ranges=0000&districtId= We made t
  10. Booked one night in the Ibis Hotel at London Docklands, £75 for two of us, no problems booking online was very easy. The other half went into crisis the evening before the trip to London, cancelled it on the day, early hours of the morning in fact, and expected to pay a small 'penalty' for the lateness of cancellation, sent them an email to that effect, and quick as a flash, the response was one of; ''Sorry, as you paid in advance there is no refund as stated in our T&C's....blah blah blah..'' OK it's not the end of the world, but their T&C's refer to French laws, and by
  11. Just received another lovely one of these parking charge notices' for parking 36 minutes to visit a friend in a hotel for coffee.... Despicable and disgusting, What should I do in this case.
  12. At the beginning of October I booked a one night stay at the Black Horse Hotel in Otley via Laterooms for the night of 15/10/2016 at a cost of £80. The terms of booking are payment on arrival and if you cancel less than two days before arrival you forfeit the cost of the first night’s stay. On 13/10/2016 a pending transaction of £80 showed up on my account On arrival at the hotel I was asked to pay, which I did. This resulted in a second pending transaction of £80 appearing on my account, which, when combined with the £80 from two days earlier reduced the available balance by a to
  13. I have used this hotel fairly often for many years for business meeting when i surprisingly received a parking eye fine after a visit in february this year. I used the cat park for 30mins as my meeting was cancelled and I bought a coffee but apparently i never gave my registration number to reception on leaving? There is no ticket machine and literally no signage back in feb. I never knew they had introduced parking restrictions on their carparks? I went to the hotel again after ignoring the letter and spoke with the staff on reception - they too me that they had load
  14. Hi All, sorry to trouble you. I just don't understand this. We went to drop off some family guests (who were from overseas) that had been staying with us to Leonardo Hotel Near Heathrow. The entrance to the hotel is a via a private drive to the rear. We helped them with their luggage, helped them check-in - at no point did the staff ask us whether we had a car or any charges for waiting. The check-in took over 15mins, we then helped them with their luggage to their rooms and said our good-byes and left the hotel. Received a PCN just a ove
  15. Mali hotel attack: '170 hostages seized' in Bamako http://www.bbc.co.uk/news/world-africa-34877069 Security forces exchanging fire with attackers. 12-13pm -have been extracted now. Gunmen shouted Allahu Akbar as they entered the hotel. Govt here monitoring things closely. 140 Guests 30 staff hostage. It must be hell as fighting ongoing.11-48 am Two hostages who could recite Koran released. Special forces are entering hotel and have managed to release some hostages Unclear how deep they have entered. Ongoing situation. LIVEAfrica Live: 'Hostage taking' in
  16. As the title says,a proposed plan has been put forward to build and revamp an existing hotel, there will be 3 hotels with a total of 182 bedrooms.Looking at the proposed plans it looks like there is car parking space for just 20 cars at the most. Does anyone know if,by law,they have to provide a certain amount of car park spaces or does it not matter(by law) if they only have a few spaces for guests. Any help woud be greatly appreciated.Many thanks indeed. Penny Lane1960
  17. Hi guys i parked in Ibis Hotel Luton airport waiting for a friend to disembark i was there for approx half an hour sat in car waiting parked well out of the way and not impeding anyone . A week later i get a Parking Charge Notice from Civil Enforcement Ltd of Liverpool asking for £60 With A photograph of vehicle entering the carpark. Can i ignore or do i have to pay ?
  18. Hi All, I stayed at a hotel in Basingstoke on Saturday 2nd May and during the night, a thief managed to open the window from the security latch built into the window frame whilst myself, partner and two infant children were asleep. The thief managed to grab my mobile phone and sons changing bag from the window and can be seen on CCTV (cannot make out anything as camera is too far away) I don't have any form of insurance anymore so I am not personally covered however I want to know where i stand with regards to claiming from the hotel. The general manager has told me that their i
  19. Trip Advisor couple 'fined' £100 by hotel for bad review A couple say they have been "fined" £100 by a Blackpool hotel for leaving critical comments on travel review website Trip Advisor. Tony and Jan Jenkinson posted the negative comment after being unimpressed with the one night they spent at the Broadway Hotel. The couple, from Whitehaven, later found £100 charged to their credit card. The hotel said its policy was to charge for "bad" reviews. Trading Standards are investigating. Officials believe the hotel may have bre
  20. A disabled friend of mine and his carer attended the Wales v England rugby match in Cardiff this month. Sleeperz Hotel in the City have adapted rooms for disabled persons. He saw that they were advertising the Wales/Italy rugby match on 18th March 2016 and at the time decided to book 2 rooms - cost £390 in total which was paid in full. He now wishes to cancel the booking but the hotel has refused citing their booking reservation Details. I have checked this for him and it does say that there is no refund as it is an "advanced purchase rate" . I have also checked the h
  21. This was family's 1st real holiday after the birth of my son more than 5 years ago. I had promised my son a Disneyland trip when he was 2 years old when he saw his 1st cartoon - yeah u guessed it Mickey Mouse @ clubhouse. And when I finally booked the my 4 day, 3 night trip @ a Disney Hotel, I promised him a funfilled , exciting adventure and for ourselves ( wifey and me) a relaxing time. While the park delivered on its promise, the hotel stay was anything BUT. During these warm summer times, the most basic amenity one would expect in a any hotel room is an A
  22. Hi everyone Can you tell me if this is worth persuing? I have not yet sent any written letters. Its regarding a hotel (we didnt stay at) refusing to refund us as they couldnt provide parking. Its been really upsetting, the managers are very rude and hard to talk to. Ive gathered as much as i can from google.. Thanks Sharon Dear Sir/Madam On Monday 28th July 2014 at approximetly 5pm, we booked into the N** R*** W***** Hotel for one night, paid for parking, breakfast for two, including a £3.50 debit card charge. As mentioned prior to booking, parking was crucial for
  23. http://www.telegraph.co.uk/travel/destinations/europe/uk/london/10997183/Hotel-rip-off-75-for-three-bottles-of-water.html
  24. hiya everyone, first of all apologies for all small case letters, my caps lock is broken. this is my first post so i hope this is in the right forum i am in a bit of a situation at the moment and i don't really know where to go from here. last monday (february 24th) i booked a one night stay at the grand burstin hotel in folkestone for friday (february 28th), costing £35,. i booked online through laterooms.com, with this particular hotel, you pay in cash when you get there at reception (i have stayed at this hotel many times before and have never before experienced any issues). on
  25. Hi myself and my family stayed in a popular hotel chain last weekend. one of my 3 children burnt there hands on a tap in the bathroom, the tap had a notice stating very hot water but the cold and hot taps where labeled wrong with the red and blue labels. the hotel apologized and said they would refund our fee for the night. they confirmed in a email that they had not been aware of the miss labeling but the maintenance have fixed it now. The injury to my 6 year olds hand was dealt with by myself as a first aider and didnt need further medical attention. would i be able to take
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