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Hi All, sorry to trouble you. I just don't understand this. We went to drop off some family guests (who were from overseas) that had been staying with us to Leonardo Hotel Near Heathrow. The entrance to the hotel is a via a private drive to the rear. We helped them with their luggage, helped them check-in - at no point did the staff ask us whether we had a car or any charges for waiting. The check-in took over 15mins, we then helped them with their luggage to their rooms and said our good-byes and left the hotel. Received a PCN just a over a week later stating we had stayed 40mins and charge is £100 discounted to £60 if paid within 14 days. I rang the hotel, the unfriendly staff went on the defensive, saying there are 19 signs all round the hotel, in the lift etc. How does a hotel expect guests to be dropped off - just park up and throw the luggage out and wave out the car window as we speed off in fear of getting a parking charge. This is really below the belt behaviour. The hotel sent a short abrupt email stating that I had to call parking eye to deal with any issues - the number they gave me is the payment tel number which only deals with payments. Please could you advise what is the best way to do deal with this. I would normally ignore these type of letters, but I understand Parking Eye typically takes people to the court. Thank you.