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Found 5 results

  1. I booked a hotel last week on Hotels.com. I found it a lot cheaper on another website, filled out the online form for a price guarantee and Hotels.com responded and confirmed they would match it. I was told that I should pay the hotel directly and then within 72 hours after check out I would be refunded.. I did all of this, on day of check out I contacted them and they said to wait a little longer. They then said that they would not do the price match as they could not verify it, I said I am not accepting that etc. They said they would but they said that my details are not
  2. Hi, I paid for a night in a hotel that I booked via hotels.com. The price shown by hotels.com and the paper invoice that I got from the hotel was correct - however I have subsequently checked by card statement and see that a 2% surcharge was applied to the booking. Having checked the hotel listing, and the ts&cs I can see no detail of a 2% credit card surcharge anywhere and have printed out the website details as a permanent record. Where do I stand on this legally? I was under the impression card charges must be clearly stated? Thanks Abe
  3. Hi, Just posting on here for a little advice and hoping that someone would be able to assist. In May 2012 I booked a hotel through hotels.com. It was for my Wife and I's wedding anniversary. We also had a 4 month old baby. The age of our son meant that we would likely be spending a fair amount of time in the hotel room and therefore booked a room that was spacious and splashed out on the highest rated hotel in the area, 4* Hilton Doubletree. Even booking 6 weeks in advance, this cost just over £100 per night, but it was our anniversary, so spent a little extra for the occasion.
  4. Hi all, I would appreciate any help I can get re this issue. My wedding was booked for 27th April 2013. The relationship ended at the end of October 2012 and I emailed the hotel to advise them of the cancellation. My contract states 75% of the total wedding balance is due if cancelled less than 6 months before the wedding date. I notified the hotel 1 week within the 6 months. I am now being chased for this 75% of the total balance by a debt collection company. When I initially contacted the hotel to inform them the relationship had ended they insisted that the balance would still be
  5. Recently I was in a European country on business and due to some confusion with my company (booking the hotel) I ended up booking a hotel room on my own credit card, for 4 nights that I needed to cancel. I cancelled around 10 minutes after the booking had taken place but did not realise at the time that this was a prepaid one and so they went ahead and charged for the whole stay anyway - over 1,000 euros. I only know now because I checked the my credit card bill. Now I know that it was stupid not to check T&Cs but I've stayed in a number of hotels and usually I just reserve by CC
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