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PIXeL_92 last won the day on December 19 2019

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  1. I don't know the legalities of it being in a place of residence, but I would suggest to record the expert whilst he is doing the report, this should also hopefully capture without a doubt that she has moved/ removed equipment and also if she did lie about anything you would have proof that can't be disputed.
  2. This is the norm for Packlink, avoid like the plague. Read half of their TrustPilot reviews. Remove automatic billing and call PayPal as there have been some people that have removed the auto billing but charges still getting applied, tell PayPal under no circumstances allow your account to be charged by these lot. As @BankFodder says any charges get reversed, most people are just opening paypal cases in first instance, this may lead to them having their accounts restricted. People have called UPS to confirm the charges only to be told either there was a charge for a few quid or no charge at all, Packlink make up the £40+VAT and say it is what UPS charges. Packlink also show smaller dimensions when creating a shipment than it would if you went direct to the courier. Hopefully eBay stop using their services soon.
  3. It would help if they used the correct domain in their email auto response. It isn't a co.uk but a .com domain.
  4. All the home buttons I have ever ordered have come with a new gasket as they can tear when you remove the button, even so you can still use the old one as long as it hasn't been torn in half. To also get glue on the LCD is quite hard as anyone that knows what they are doing would put the glue on the metal frame centered so when you lay the new digitizer glass down it spreads evenly giving it a firm hold. If you also get glue on the LCD it is removable with a bit of IPA and a microfiber cloth, I guess he didn't check the iPad worked before he glued the new digitizer in place. Did he replace the LCD, home button and glass ? Just 3rd party prices you are talking £35 for the LCD £8 for the home button and £13 for the glass for a total of approx £56, there is no way he could have got a legit OEM LCD panel for the £80 The fact you have pressure marks is a bit alarming as when I have done repairs in the past I only clamp along the sides making sure not to go over the LCD area to avoid causing any issues with the screen and the fact it is in a metal housing and the LCD is resesed into the frame he has over tightened them a lot and gone way over the glass border. The pressure spots is there one in each corner or are they down the left side of the LCD.
  5. What model of iPad was it out of interest as a new model one with the fused glass is far more expensive than £80 just for the LCD. When a repair store says they are using a genuine LCD 99% of the time they won't, the only way for a non Apple store to get hold of one is to strip it out of a faulty iPad as Apple doesn't sell their LCDs and keep a very close on on where they get shipped too.
  6. I have updated my thread that was linked above if you want to see the outcome.
  7. Heya, Sorry completely forgot about this, the engineer saw the fault and confirmed it was the same as the last fault. I told him I didn't want him to repair it as we are rejecting it based on the above and he said that is fine and will make a note. Called up AO the next day to confirm what the engineer had said in his report and they agreed to come and remove the machine and refund, in the end I ended up paying a bit extra and said to them to put the refund towards the Samsung we decided on and when that was delivered this was lifted. Still going till this day. Cheers
  8. Yeah I was just re-reading and noticed the comment. Hopefully she gets what is coming too her, clients like this are a nightmare.
  9. If you can from a public road take a picture / video of this, just in case there has been any damage you can prove the foul play and show the judge her true colouts / intentions.
  10. @omegatbt15 Just a word of warning with Packlink, do not continue to use them and remove any automatic billing you have linked to your PayPal. There have been numerous reports of people that have claimed missing parcels etc that have then been slapped with a £40 admin fee two months down the line due to an oversized parcel with 0 proof. They then ask you to take pictures of the parcel next to a tape measure to prove the dimensions are within the given size at the booking stage, this is obviously impossible as the item was sent two months ago. One part that was effected was a company and got stung for £1600 worth of £40 charges. When you first used Packlink it asked you to allow automatic billing via PayPal and if this is still active they can bill you whenever they like and you can't stop the payment and it doesn't require approval.
  11. I sell about 100 items a month on eBay and started using Packlink despite its awful user interface. I had my first lost item and from the get go they tried to defect anything, after I screenshot their own booking process saying that I was covered and made them aware that my contract was with them as a broker and not with MyHermes they changed their minds and issued me with a claims form to get my money back. https://uk.trustpilot.com/review/www.packlink.com?languages=en&stars=1 Hopefully I can link this here, I would advise posting a review to add to the ever growing list of 1 star reviews.
  12. Been down to my local store today, asked if they had any in stock before asking about exchanging the opened one and they said they had a few. He goes to grab it comes out and I then mentioned about the return and they said they could do it no problem. The thing is as they had assumed I wanted to take out a new contract it looks like they grabbed another open one so I am going to speculate that they open tablets to either demo or use and then the next person that wants one get the most recent open one etc. Knowing I was returning it due to the smudges and smears on the screen he then offered to get another one out the back and this time it was sealed, filled out a return form and all sorted in about 10 minutes. Side note - when I failed the security question about my last purchase it was due to this one not being updated on the system yet BUT it showed that I took my last phone contract out (3 months ago) in Carphone Warehouse, this isn't the case I took it out direct with EE as I used their offer to drop the upfront cost when trading in a selected Samsung phone and also my Perks discount. The Carphone WH store is literally across from the EE store you can see it from the window. Is this something I should be worried about ?
  13. The Saturday just gone I was visiting London and stopped at the Shepards Bush store as I have been wanting to get a new tablet. Go in and speak with someone about the s5e, they go and check the stock room and come out and say they only have one but she had spoken to the manager and they could do it for £27 PM instead of the advertised £37 for 20GB. I thought that was a good deal and asked if I could use my perks code but she said as I was having the managers code applied I couldn't use mine but fair enough I had already got a discount (I now realised my perks discount would have actually been a better rate.) We go through the paperwork and she put the tablet in the bag with a receipt and hands it too me and I walk out. Something kept telling me the whole process didn't seem right and looking at the receipt I could only see the 10% existing customers discount. I called up EE support and one of the security questions was "where was your last purchase made" I told her it was 15 minutes ago at the Shepards Bush and it was in store, her reply was "are you sure it wasn't online" and I explained again I had just been into the store to get it and not online, anyway she asked me again "are you sure." At this point I'm thinking something has gone wrong. after a couple minutes she tells me I have failed the security check and I will have to go in store, by this time I'm on the way back to the tube as I had a train to catch to make the 2 hour journey home. Once I get on the train I call again and speak to someone who asked a different set of questions that I passed. I asked what my monthly payment was only to be told it was £37, I explain what went on and he double checked and had a supervisor check and no nothing additional had been applied to my account. No bother as I had my perks code I could still add and I was happy with that, they added it with no issues. I get home leave the tablet in the ee bag today as I didn't want to take it out till my screen protector and case turned up as I am quite anal when it comes to scratches and marks. they turn up I get the box and ready to set the device up I open the box and think to myself wait the security seal had been broken (I have in the past had the device opened in front of me to show me the content.) This didn't happen this time round so I was a bit annoyed. I take the charger out and notice some marks on it and no normal plastic cover and think has this been returned at some point, carry on opening the content and get the tablet out the little material bag it comes in it has finger and palm print all over the screen and some smearing, at this point I'm getting more and more frustrated as I have purchased a new device that has clearly been used at some point. I had a quick look at the returns information as both times on the phone I was told I had a 14 day cooling off period I thought to myself that I could just return it as it isn't as described ie not a new device, however now looking online this only applies to out of premises purchases, luckily I record my calls now due to something else happening that could have been proved by the interaction I had over the phone. At no point were any terms and conditions shown to me or read out, I was asked to sign one e-document that stated the costs, and as I went to press does the customer agree to these conditions she took the tablet away and said its OK no need to do that. Where do I stand with this? I still want the device but I don't want a used one with finger prints and marks on it I want to know why what was promised didn't happen and why my last purchase didn't show up as an in store transaction.
  14. I'm assuming that is the response from parcellink and not the hermes direct one with that response.
  15. It shouldn't be automatic as you need to give them BACS details for a payment. You can decline it before it gets that far. There are various threads about it on here in the same situation where an item has been under insured but its been lost opposed to damage. Have a search through the forum and you will find them.
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