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Good morning, Booked via Parcel2go, Hermes lost a parcel I sent to Europe worth £150 - I did not buy additional insurance for this parcel because as far as I am concerned, it is within their duty of care to ensure the basic and functional delivery of an item within the £12 of postage I paid. Nonetheless, I sent P2G a Letter Before Action 2 days ago, to which they offered the standard response pointing me to their T&Cs: "The Limitation on the Amount of our Liability 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s), unless you have purchased compensation cover for your Consignment from us." They refunded me the cost of postage as a "goodwill gesture". I have no intention of accepting this, and so I wanted to confirm that I should now submit the claim I prepared via the Moneyclaim wesbite? Any advice would be greatly appreciated, thank you.
Hi guys and girls, firstly i apologise if what im about to ask is a dumb question or is covered elsewhere I'm a claimant in a case where im owed money by defendant, part of claim is for a transaction i made on defendants behalf with a view to being repaid, she is disputing this claim, i have a bank statement with the transaction on, i did at the time the payment was paid receive an invoice from the company i made payment to confirming the amount and that it was for the defendants policy, however because i thought i wouldnt need it this got destroyed. I've attempted to get a copy from the company however they say due to data protection they are unable to disclose any information or transactions even tho I had a document previously. soo my question to you knowledgeable people is this-- can i force the defendant to get hold of this copy of invoice for me to use as evidence in my case?? thanks