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Found 16 results

  1. Hi all, Yesterday I had my classic car transported to a new storage location via an agent on Shiply and the driver damaged the car twice - once during loading and again when unloading. The first instance is a little complicated: I had forgot to tighten the anti-roll bar bolts and it had dropped down, rattling on the loading ramp. However, rather than check what the problem was, the driver heaved the car back off the ramp with such force that it inverted the ARB and crushed the chassis rails underneath. I had gone to get cash while this happened and only returned in time to see him h
  2. Yet another dissatisfied customer. I live in France and because bedding is so dear here ordered a mattress in January delivered to my daughter in the UK. I'd already found the Shiply site and had a quote. Of course, the mattress was collected but never delivered and I am £600 out of pocket. Small beer compared to some of the complaints here, but just another reason never to go near them. ETA I have discussed at length the problem with my bank today and they were most interested to hear of the 18 pages of complaints here. They say they are reviewing the company's acceptance as a supplie
  3. I have accepted an offer from CNmoves (chateauneufmoves), a British company listed on Shiply, for my removal from Germany to France in the end of February. I waited for them all day on the day where my boxes must have been picked up. They did not show up....... I paid 849 EUR (700 EUR to CNmoves and 139 EUR to Shiply). I claimed the refund. I got the refund from Shiply, but CNmoves (Hayley Clarke) just run away!!! They do not react my emails and calls. I need to get my money back. What can I do?
  4. I see from a quick search on here that Shiply Limited, come up time and time again for the same problem I have recently had with them. Basically, I needed a car transporting from Somerset to Lancashire. I used Shiply to get a quote and accepted a reasonable quote from a transport provider (£175 - which is neither ridiculously cheap nor expensive). For this Shiply took a deposit and fee. Since then, the transport provider wasn't able to collect the car on 2 occasions, first time his clutch was being replaced and the second time he was having a new engine fitted (he proved this by sending copy
  5. I sold an item on ebay, marked as collection only, and my buyer chose to send a courier to collect. I agreed to this to facilitate the sale - yes, everyone has told me this was a mistake. Buyer made all the arrangements, using Shiply - that was her mistake! Courier duly collected the item - a hand-carved coffee table sold for £250 - but has never delivered and will not return emails, texts or phone calls. In short, he has gone AWOL and taken my table with him. Ebay, of course, have taken £250 off me again and given it back to the buyer. Neither of us has the table. So how do I recov
  6. Hi all, A little advice please - I recently listed an ad with Shiply for a wardrobe to be moved, accepted a quote & paid a £20 deposit. The transport provider never replied (may of even been fake) so they credited the money onto shiply account so I could relist again. Relisted a further 2 times and still received no suitable quotes... Upon emailing them, they've said that as it's gone past 28 days they cannot refund me - I can only use the account credit for future deliveries within 2 years How can I get my money back?!
  7. Hello, I am new to this forum but hopefully this will be useful. I have seen a number of threads regarding refunds of deposits paid and am growing concerned about my claim. Although this may be nothing particularly new, it may be useful to prospective customers who will think twice before they use Shiply. I got a variety of quotes from couriers, including from one which had an overall good score and had lowered their quote a number of times (I have email evidence) after a competitor put down an offer lower than theirs. After we accepted their quote and paid the deposit through debit
  8. hi all, i recently bought a car off ebay which was 350 miles away joined shiply transport to collect it for me, after i accepted a price from one of there drivers he said he would be able to collect i paid my deposit of £44.00 through paypal , the driver let me down after 3 days of messing me around and eventually said he hasnt got a job up that way, i contacted shiply for a refund , after waiting 10 days they eventually said i am entitled to a credit as the driver let me down but i dont want a credit as i would never use this company again
  9. I listed an item on Shiply to be collected and paid a circa £30 fee however the delivery driver failed to turn up. I then requested a re-list however this wasn't acknowledged during their support hours so I had to submit a new listing for the same item due to to time constraints on the collection. I have since had the money from the first courier returned as a credit to my account but after the delivery fiasco and the fact that they do not vet their service providers I do not wish to use this service again. I have no recourse against the delivery driver as they don't receive the fee from S
  10. I had the very bad idea to use this website to ask some quotes for transport and as I receive quite a good quote from a transport company, I decided to proceed. Due to the fault webiste of shiply.com, they charged me for 2 deposit transactions (tot amount around 60€), providing no service. After several email and phone calls to their customer service, the situation is still not resolved and I still wait for receiving my money back. First transaction was 9th july and second one was 10th July - I didn't have the service + I don't have my money back. Unacettable to wait for more than
  11. Hi, I really need help with an issue I am having with Shiply. I have paid a £25 deposit to them 3 weeks ago for a courier service - this courier failed to turn up on 4 separate occasions when they said they would and have stopped replying to my phone calls after the 4th failed collection. I contacted Shiply and they have deposited £25 into my Shiply account as a 'credit refund' which I have to use in the next 6 months, but I have no use for this £25 as I have already had to pay a further £39 to Shiply to get a decent courier to deliver my item. Shiply have said that there 'terms
  12. I accepted a quote from shiply from a company called 4motionfreight ,when they sent me an invoice for all payment in advance I cancelled the contract with shiply ,as I was not willing to pay all the money before any work was done, The man from 4motionfreight then phoned and begged me to go ahead as he said they had booked the ferry etc(goods were going to Portugal )He told me if I paid £400 deposit and the balance on delivery that would be ok ,On the day of the collection ,in the afternoon he phoned to say they were not coming. They refuse to refund all the deposit ,k
  13. I was looking for someone to help me transport our household belongings when we were relocating from England. There was only one company that was able to help us on the dates requested. I had some questions which the shipping company was very quick in responding to (typically within minutes) so I accepted their quote and paid the £65 deposit. The transportation company than sent me some documents outlining their terms etc. I had some follow-up questions. No answer, so I called them 24 hours later. Got my answer. Then when I had read all the documents (lots of pages, and lots of rules
  14. Hi, I know lots of people have had a similar experience. I booked a transport company via Shiply to pick up an itme. Shiply took £14.89 from me via Paypal as a deposit and fees but the transport company never turned up. I requested a refund from them but now after 6 weeks they have credited my Shiply account with the money owed for up to six months. I have no intention of ever using them again so asked for my money back. They have replied that their terms and conditions don't allow for a refund. What options are left for me to do? Thanks
  15. I've used my builder.com before and it was great, so when I saw shiply.com I thought it might be a good idea. I posted my job for a full house removal about 6 weeks before the moving day. I talked to several companies asking lots of questions, being honest about items I didn't feel would be reflected in the shiply inventory. I choose Noasim removals, arranging the proposed move date (obviously we hadn't exchanged so ti wasn't final) and that they would come the day before and pack. Shiply asked that I pay a deposit on agreeing the quote of £112, which I did. I spoke with Noasim a coup
  16. I booked a courier through Shiply to pickup a sofa I had bought on Ebay . Shiply charged me £29.99 and took a deposit for the courier of £24.93 The courier did not show up, did not notify me before or after he failed to make collection, could not give any date for a subsequent collection. The seller got so fed up she refunded my Paypal transaction. I contacted Shiply and asked for a refund as the service I paid for was never delivered. They refused to return both their fee and the deposit. Instead they offered a credit for my next transaction with them. I would never use
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