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  1. Hi. 8 weeks ago we ordered a new 3 pc suite from DFS. It was delivered today and we have a few issues we are not happy with. First one is that we ordered a 3 seater sofa and at the time were debating on a reclining one which had 3 seperate seat pads however opted to go without. we ordered a fixed 3 seater sofa which the sales man told us would be the same with three pads. Today it has turned up as a 3 seater with just 2 pads which is not what we wanted or ordered. When i checked online the dimensions photo shows 3 seperate pads and there are no 3 seater options wit
  2. Hi all joined VERY a few weeks ago and tried for a credit account. Was given a £300 limit and both me and the company signed the agreement. After making my 1st order for wallpaper my order was declined and after I made enquiries was told multiple accounts I replied that was rubbish and then their reply was my application had been declined after further checks. My question is is this allowed? After we both signed credit agreement and also there is a footprint from them on my credit file as well as an OPEN account showing £300. Or is it just a case of being stuck with
  3. I was having difficulty with my debts which are around £12K. I am on benefit, and so I foned up Debt Free Direct to see what they could do. I am very upset that all they could offer me was an IVA - 7 years paying £130 a month. Naturally I had to sign up because I was getting constant harassment of one of my creditors Halifax who kept foning me up every day demanding money I didn't have. I am now wondering if the IVA really was the right solution; they didnt offer me a Debt Relief Order which is what I would have prefered. Is there anything I can do besides letting the
  4. Had BT installed on 4th May. Billed me for £112.81 which is not the issue as it was new installation. Was supposed to have taken the payment from my bank account by direct debit around 12th May. Failed to do so. Got a second bill today saying I missed payment. Now wanting £146. I dont know what to do about this. Any advice?
  5. I bought a Samsung 32" LCD Smart TV from Littlewoods back in November (ish) 2013. After just 3/4 months, the TV developed a fault, sound but no picture and had to be repaired under warranty for a faulty inverter. Now, not even 3 years old and it's gone again, same fault, sound but no picture/black screen. Phoned littlewoods, won't help, phoned Samsung, won't help. Although it wasn't a majorly expensive purchase, it was still over £300 and it didn't even last 3 years. Is there anything I can do? TIA
  6. Sorry I didn't do this yesterday, I assumed others would have remembered, then again, how many of the old guard are left? Well, as one of the olden golden 'uns, I want to wish to CAG a very happy, well done 10th birthday wish! Yes, dear readers, 10 years ago (and one day!), a very small with a small band of misfits and reprobates decided to take on the might of the banking industry, and it was called the Bank Action Group. A couple of months later, the idea came about that maybe, we could do more than just tackle the banks and that there were so many more injustices where the might o
  7. Intrusive Questions by HSBC Bank I am not happy to answer I have been a customer for several years and not much deposited or withdrawn in the last few years. They now ask the source of my money? If I have other bank accounts here or overseas and details? where do I work now and my employers details, how much I earn and spend? Have I got any property on my name? How much it is worth it? Do I have any other investments and their details? Do I have to answer all those? What protection I have? Do any other banks ask such nuisance questions? Any other banks do not ask such quest
  8. http://www.huffingtonpost.co.uk/2015/07/28/tesco-ribena-ban-reaction_n_7885776.html People have taken to twitter and other social media and it seems they are NOT happy
  9. Hi Guys In 2012 I purchased a car through Carcraft over a 5 year agreement. When signing up, I also paid around £2000 extra for their Drive Happy Package which included MOT's, Services, and RAC Cover for 5 years. Now they have gone bust I've been told they are no longer honouring the package. I was due for my "free" service next Monday. Where do I stand? Do i just have to suck it up or can i possibly reclaim something? Thanks for any help.
  10. I tried to cancel my car insurance policy 2 days after I joined them. Their website instructions directed me straight to cancellations and then sent me around the houses but ultimately is set up to not accept a cancellation of policy - not within the cooling off period anyhow. I then wrote them emails - I have proof of sending three. They just responded to my cancellation emails by sending me a template informing me that I could cancel my policy free of any charges and get a refund if it was within the cooling off period but in order for me to incur no charges I must do it on their website.
  11. Hi all, I've had a good google around for an answer but seems to be misleading. I purchased a car from the lovely Carcraft and had this drive happy guarantee pushed on me which at the time seemed like the wise thing to do. I've since come to the point where it really isn't cost effective for me to drive from my home in Macclesfield to either Liverpool or Rochdale for a car service, As such I'm yet to get the car serviced at all and have now paid roughly 6/7 payments at £50 a go. Is there a way out of this contract?
  12. in November of 2013 I had friend contacted and asked if I would purchase a computer for them as I am in the trade and get a better deal, they transferred the money to my Barclays account, I checked it was there and logged on to my supplier portal to purchase the PC. After selecting the model my friend wanted I entered my debit card details and was surprised when it was declined! I logged back onto the bank app and my account was empty, I phoned Barclays and asked what had happened and they said that there was a number of debit card transactions on my account takin
  13. Put a complaint in against The National Grid just had an emailed response I assume it will be sent in writing too? It does not seem very impartial preferring to take the word of The National Grid no I sent nuemrous documents etc and I get the impression that it is being ignored over no proof off The National Grid. One of the things that bother me is we had a gaping hole quite wide at the rear of the property it was left for several weeks like that when someone came out about it and seemed to genuinely show sympathy and concern and took photographs now we are met with the Ombudsman co
  14. The Consumer Action Group is 9 Years Old Today Happy Birthday To All Concerned Best Wishes for the 10th And For Many More To Come
  15. Hi all hope you all had a great Xmas including the EA's even they deserved one. To all Caggers have a great break and please enjoy the new years parties too MM
  16. http://www.dailymail.co.uk/news/article-2845714/Newborn-baby-boy-dumped-drain-cyclists-heard-crying.html
  17. Hi all, My husband bought a car from Carcraft just over 2 years ago and had the 5 year warranty tagged on, despite the garage being a good hour's drive away, we have dutifully taken it there for each service. It was last services around a month ago and we were informed there were some minor things such as a tyre etc. Two weeks after the service, the "exhaust fault" light flashes up on the dashboard and the car judders when the brake is applied. Being too worried to drive the car over the dartford crossing in case it konked out halfway, we asked Carcraft if we could use o
  18. Hi We have a problem with Carcraft and their Drive Happy warranty. We bought a vehicle from Carcraft at Trafford around 18 months go. We were sold a 5 year Drive Happy warranty, partly because we were told we could take the car to Trafford if there were any problems. We had the 6 month service and were told they did not accept cars for servicing at Trafford and we would have to go to either Liverpool or Rochdale. In this event Carcraft allowed us to take the car to Trafford and they took it to the service centre, however we were told this was to be a one off and i
  19. Hi I have made a complaint to O2 with regard to not being given a discount that the sale rep promised us in store. The discount was meant to be 30% off airtime from the April. The rep was so confident about giving the discount he wrote the discount on the top of the contract and stated that should the discount not be applied he would offer us a 50% discount. After complaining the discount was applied from June's bill but it should have been applied from April as agreed in store. I have also been having signal issues and keep receiving text messages stating I have missed a c
  20. I bought a car from CarCraft on 29th April 2014. Im happy with the car but i now noticed ive been signed up for a Guarantee package costing over £3500.. The document says i can cancel in 30 days but the fiance document says if i cancel i must pay the full cost of loan back to finance company if cancelled within 14 days! What should i do? I want out of this policy!
  21. Just looking for some advice My wife just sold her car, there is about 2 months left on her insurance policy. Going onto Quote me unhappy's website they want £53 to cancel the insurance and an extra £30 if I call them to cancel it. There is no refund for the remaining term, which I can accept, but charging to cancel it seems well OTT, which I'm not about to pay. So 1) Is it just me or is this a complete rip off 2) Can we just leave the insurance running until June when it's finishes Thanks
  22. Hi Guys, I am typing this in a state of frustration after being on the phone to someone at Santander and them being not helpful at all. I am incurring charges month in month out with Santander if its not one thing its another. Today has pushed me over the edge as I had a credit of £100 put into my account by a friend which was taken due to the account being overdrawn due to 2x UNARRANGED OVERDRAFT USAGE FEE of £100 and £50. I have tried to be careful this month and was surprised to see these charges, then I was advised these charges are from last month. This now pushes me in
  23. Don't know if I am in the correct Forum?? I have sold on ebay for over 10 years - have 100% positive feedbakc. Mainly sell vintage items, clothing , collectables etc for a hobby etc. Have had had low seller ratings only for dispatch time ( due to postal strikes, delays at Olympics time & personal circumstances) no unresolved cases. I moved house recently and mislaid some parcels - I had no phone or internet so had to use public library network till reconnected. Offered my customers a refund until I located mislaid parcels so no problems there. Reeceived e-mail from ebay mid
  24. I've got a contract with Tesco Mobile which is due to expire in October. However, I want to get out of the contract early as I am unhappy with the service they are providing me. It all started when my mobile, an HTC Desire HD A9191, started acting up by randomly rebooting itself every few minutes. I sent it away for repairs and it came back to me some time later — but the fault hadn't been fixed. I sent it away again, and I got it back. It turned out to have been a waste of time, as the problem STILL persisted. I decided to use this when trying to get out of my contract. After a
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