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Found 8 results

  1. http://www.thisismoney.co.uk/money/bills/article-4445214/What-really-caused-customer-service-meltdown-Vodafone.html?ito CAG hopes that Mr Jeffery listens and acts swiftly.
  2. http://www.thisismoney.co.uk/money/news/article-4425464/Staff-meltdown-Financial-Ombudsman.html Sorry If I posted in the wrong place or if it has already been posted.
  3. http://www.mirror.co.uk/money/vodafone-billing-meltdown--what-8160549 Isn't this something we have been telling them for at least the last 18 months !
  4. Good evening all. This is a rant at those nice people at Brighthouse. My partner and i decided we wanted a new laptop as the one we had was on its last legs. We opted for the samsung 23 inch touchscreen version which is a monitor, keyboard, mouse and remote control. No shops had this in stock so we went for a quality refurbished one which was only available from a store local to Leeds. The lady in the shop said they would deliver it to the store and we could pick it up from there. To speed the story up The pc was picked up from the store yesterday it was in a brown box secured with tape. So far so good. Got the box home and was really looking forwards to setting up. On opening the box i expected to see the original samsung box in there but nooo. The monitor was wrapped up in bubble wrap and some styrene blocks holding it in place. Hmmm not good so i carefully removed the monitor and put this on the side. I went back to the box to get the other essentials out ie the mains, keyboard, mouse remote and instructions But they were not there. All that was in the box was somebody elses returns note for a tv ripped up but all there Name full address customer number etc. It was too late to ring the store. This morning my partner rang up and explained all this got the normal i will ring you back which they did not. Five phonecalls later and it is still not sorted. T hey have to cantact a woman who was not in today (no surprise there) The store where the pc came from originally does not have the parts they should have sent with it and the icing on the cake happened earlier when i switched on the monitor to be greeted with a home screen which had not been reset from the Store and was still asking for Brighthouse password... .. The monitor is going back tomorrow as they have really peed us both off now. Quality refurbished according to them means that the pc would have been reset to factory settings. Have the broken any Laws, rules with regards to another customers personal information being in the box and by also supplying an item which is clearly not as described. ...Many thanks for reading my rant.
  5. http://www.bbc.co.uk/news/uk-northern-ireland-19432497
  6. http://www.dailymail.co.uk/money/news/article-2180551/Government-guarantee-credit-card-spending-Britons-Greece-hit-euro-exit.html
  7. The computer meltdown at NatWest and Royal Bank of Scotland that meant millions could not access their salaries has stretched to a second day, despite assurances from the banks. The systems disaster meant that payment due to be made on Wednesday night, ready for Thursday, did not appear in account balances. As a result, customers were blocked from taking money out of cash machines, while others had internet supermarket food deliveries stopped after payments were rejected. People could not use debit cards at tills, including hotel check-out desks, airports and petrol stations. The chaos was fuelled by the fact that the NatWest and RBS online banks were also hit. Read more: http://www.dailymail.co.uk/money/saving/article-2163048/NatWest-RBS-banking-problems-Millions-wages-meltdown-enters-second-day.html#ixzz1yW8ohZSh
  8. Bank apologises for meltdown after resolving the 'initial problem' Problems are expected to continue into NEXT WEEK as they deal with payment delays Branches will open on Sunday to help in emergencies Customers STILL reporting that salaries are not being paid in and payments are not being made Up to 12MILLION customers are being affected by the problem Customers of Royal Bank of Scotland and Ulster Bank also affected Problem reportedly arose after staff tried to update software NatWest have finally fixed the computer meltdown which led to millions of their bank customers being unable to access their money for the past three days. The bank issued a statement this afternoon announcing they had solved the 'initial problem' and were working 'round the clock' to clear the backlog which is expected to continue into next week. Customers have been left unable to pay bills, do their grocery shopping or make essential transfers since Wednesday as a result of IT problems. Read more: http://www.dailymail.co.uk/news/article-2162630/NatWest-finally-fix-glitch-left-customers-unable-use-accounts.html#ixzz1yeO48WLV
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