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  1. I signed a franchise aggreement (unfortunately) and I would like to know if the : personal guarantee`s that was included is legal, if it was not witnessed, at the time of signing, and their is no provision for a witnesses signature, is there a set format for this, and could it be deemed invalid and/or, not binding? when is a deed not a deed? Your advice would be welcome. Thanks!
  2. Hi all, long time no speak, but nice to be back Here is my rant about this company: http://www.djhenry.co.uk/ I have been trying to get the direct email for the CEO, so if anyone can help, that would be great. Here is basically the treatment I have recieved from them. April 2014, I bought a top range laptop (over £1400). This was manufactured by MSI, and came with a 15 month warranty. Unfortunately, my little boy decided that my laptop may like some of his curry that he was eating for dinner. Ir turned out that it didn't like curry so decided to keep restarting with a a Driver Power State Failure. I was not covered for accidents but I still contacted MSI because I didn't want to use an unauthorised dealer and ruin the warranty. They in turn got http://www.djhenry.co.uk/ to contact me to arrange a pick up and repair. After they had it for a couple of days, they got back to me with a quote for repair:- New keyboard (necessary) £123 + Vat. Mainboard (signs of liquid damage, but still working) £460(ish) + Vat Handling & Shipping £62.00 I decided to just pay for the new keyboard and shipping and handling, as that made the laptop fully functional. After a couple of weeks using the laptop, the same fault occured, so I went through the same process again. I had resigned myself to the fact I would now need a new mainboard. The price scared me but there was no other option. Again, MSI contracted http://www.djhenry.co.uk/ to arrange pick up and repair. I have now recieved a quote from them for the repair:- New Keyboard (necessary) £77.42 + Vat. Mainboard (Necessary) £404.65 + Vat. Labour & Handling £58.33 + Vat. If I don't want any repairs taken out, then it will be £50 inc Vat for shipping & handling. Concerned (as anyone would be), I gave them a call. After speaking to an advisor, he confirmed that there was liquid damage, and they were the necessary repairs needed. I explained that I had recently had the keyboard replaced. He hesitated for a bit before realising that I had already paid for a new keyboard (still within their own 3 month warranty deadline). He then put me on hold for about 20 minutes while he spoke to someone else. After getting back to me, he smugly told me that I would have to pay AGAIN for a new keyboard. I took this as an insult as he was basically saying that I had been stupid enough to let more liquid get into the laptop by spilling something on it again. This tells me that when they repaired it last time, and replaced the keyboard, they never even bothered to clean the inside of it. Otherwise, there would be nothing wrong with the new keyboard, and the main board would be the only thing needing replacing. I can't believe that MSI would use a company like this who don't even clean electrical items they recieve to be repaired. I am drafting a nice email for MSI regarding this matter, but that doesn't get my laptop back for me. I have told them I will be taking the matter to small claims, but will do that after I get some feedback form here and other avenues. I know consumer law, and I know these are wrong. They could have taken the £400+ for the new mainboard, and I would have left it at that. But they decided to go all in for the kill (rip off), and charge me twice for something. The mistake I made was not taking the name of the operator I spoke to who rudely put the phone down on me for saying one expletive word. The word wasn't even directed at him. I basically said 'I am not paying for another F*****g keyboard (oops). Not a hang up offence in my books. He just used that as an easy excuse to end the argument he was clearly losing. I also questioned how the prices differ so much from the first quote for repairs a couple of months before to now. All for the same items. I have an idea of what my next move will be, but would appreciate some feedback form you lot. I will be sending http://www.djhenry.co.uk/ the link to this thread, so if anyone needs to tell me something they don't need to know, then just PM me. Thanks in advance guys. SOD'EM
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