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Found 24 results

  1. Hello, I will keep it short. I bought a TV from JL in May 2018 I noticed a possible fault and have video evidence with dates etc so confirm it was within the 30 days and six months, I made a silly error of trying to put up with it as wasnt sure if it was a fault or that it was a characteristic of LCD TV's (I had a plasma) only down the line nearly six months later I am to find it was a faulty panel and a new panel for my TV was needed. I understand under the Consumer rights after 30 days but before six months I have to give the retailer a chance to repair if they think tha
  2. ANY ADVICE PLEASE received parking ticket sept 2012 from vcs liverpool didn't admit liability ignored all letters from bwlegal , looks like they have now passed it to dcbl firm from can't pay take it away 6 years later any advice pls I've requested all evidence and proof of contract of landowner, anyone else received a letter
  3. Here's the back story so far: 1. I order a washing machine from John Lewis online. 2. It arrives & is installed by John Lewis. 3. It starts leaking an hour or so after arrival. I call JL straight away & they tell me they can't refund or replace and suggest I call the manufacturer of the machine. 4. I call the manufacturer & they don't answer the phone for hours & it keeps getting cut off. I call back JL, they call the manufacturer for me. JL still insists upon a manufacturer's engineer visit, the next one is 8 days away. 5. A week later, engineer arrive
  4. Good evening, I couldn't see that there was an existing thread for this topic - forgive me if there is as this my first ever forum foray I have received a Letter of Claim from BW Legal regarding a PCN from 7th July 2017. This Letter of Claim is dated 1st March 2018 and I have not responded within the 30 days specified. I have ignored all previous correspondence as per any advice I have read however now this looks more serious, I would really welcome advice on what I should do. My issue with the PCN in the first place is that I paid for long stay car parking at Liverpoo
  5. I signed a franchise aggreement (unfortunately) and I would like to know if the : personal guarantee`s that was included is legal, if it was not witnessed, at the time of signing, and their is no provision for a witnesses signature, is there a set format for this, and could it be deemed invalid and/or, not binding? when is a deed not a deed? Your advice would be welcome. Thanks!
  6. Hello all, Just under 2 years ago I bought a 15" Macbook Pro. I have had an iPhone die on me before so to negate what I consider slightly fragile products I bought the laptop through John Lewis as it came with a 3 year warranty (as well as having a positive public image towards repairs/replacements). About 6 months ago the screen cracked, this was extremely annoying as I was sure that it wasn't my fault, the laptop had flashed up warnings of overheating I put it in a cool place, let it recharge when I came back the screen was cracked. I expected it to be c
  7. Hi, I am hoping someone here can give me some advice as I am really worried about this I changed my home insurers to John Lewis (from NatWest) in January this year. No specific reason as I was always happy with NatWest but my premium had increased so I shopped around. To my knowledge I gave JL details of all previous claims (i.e. I am not aware that I failed to mention any) and I did not take out no claims protection or did I benefit from a no claims reduction in my new policy. In June last year I claimed with Natwest for a damaged speaker under the accidental se
  8. Can someone please help me. i have received a letter off BW legal. I pulled up for a few seconds to let me friend in and like you received a fine. I ignored the letters and now am upto BW legal stage. And saying about court proceedings if I don't pay can someone please tell me what to do? Do I pay up? I shouldn't ignore it but don't know what to do.
  9. Hi all, Bought a hotpoint tumble dryer from John Lewis back in December 2012. So far I have had no problems. In december 2015 I received a letter (attached ) stating that the model I have TCFG87C6P, is faulty, a fire hazard and needs modification to make it safe to use. Now I have used the machine many times and gone out leaving it on, only now to find out that it could potentially have burnt the house down. Luckily this has not happened. I am aware the product is out of warranty but am I within my rights to request a new tumble dryer from John Lewis, considering that
  10. I find this story quite amusing. The Mother has said she was made to feel like a rubbish mum - but instead of a quiet word of complaint to the Manager/Head office - she rushes off to the Newspaper ? Was the store right to ask the Mother and child to leave ?
  11. https://uk.news.yahoo.com/man-writes-letter-john-lewis-152212297.html Well done John Lewis
  12. Mohammed Emwazi has been hunted by security forces every since he began appearing is sick terror videos Live updates on link and i suppose TV everywhere. 99% Certain he is dead. Reports saying they have been tracking him for a while. Security services Monitoring chat to see what is being said. Everything will become clearer as the day goes on. David Cameron to speak later. It is claimed there were 14 airstrikes. A Twitter account linked with local anti-ISIS campaigners have shared insight into the airstrike. #Raqqa Drone Strike on 11:51 PM Targeted a car near Clock tower
  13. pulled up outside john lennon airport stopped for less than a minute recieved a parking charge notice is this legal ?? help please
  14. Back in February we bought a fridge freezer from our local John Lewis store. We noticed around June that there was an excessive build up of ice on the back of the fridge. We called out the engineer and he said it was normal. He also showed me where the ice goes when it melted. We then noticed in July that the ice was melting and the water was landing/dripping onto food on the shelves beneath it. I sent another email to JL and they arranged for the engineer to return - his response was that because of all the fridge magnets on the front of the fridge door had caused the door to become misalign
  15. Hello there and thanks in advance for any help you can give. I have recently bought a Samsung 7000 series TV from JL and have persistently had lip synch issues. I have contacted Samsung and followed all their advice to no avail. I've now been back to JL to ask for a replacement TV and been told that there are non in stock, but 160 expected soon. However, they also say that they won't reserve one for me until they're in stock, and, the expected delivery may already all be sold. My question is, shouldn't existing, defective equipment, be replaced before any new orders are f
  16. The masked Islamic State militant known as "Jihadi John", who has been pictured in the videos of the beheadings of Western hostages, has been named. He is Mohammed Emwazi, a Kuwaiti-born British man in his mid-20s from west London, who was previously known to British security services. They chose not to disclose his name earlier for operational reasons. Emwazi first appeared in a video last August, when he apparently killed the American journalist James Foley. He was later thought to have been pictured in the videos of the beheadings of US journalist Steven Sotloff, Bri
  17. Im wondering if anyone can give any advice regarding Direct Collections Limited. We run a company in Ireland with directors from the UK - Both Directors live in Ireland. The above debt collections company sent us a letter about a supposed debt, but sent this to the parents house of one of the directors in the UK. We publish our company trading addresses on our website, so not sure why they would send letters elsewhere. We sent them an email saying we do not acknowledge this debt and would like to have the debt proven i.e any communications from us, contracts, invoices etc
  18. In December 2011, I bought online a £600 washer dryer with a year warranty from John Lewis. In October 2011 the machine broke down and as the engineer sent by John Lewis could repair it, we were advise to exchange it with a similar product from their online website. In November 2012, we decided to pick a new washer dryer that was £60 more expensive than the original one. When ordering the machine, the outstanding payment was taken over the phone and we were advised that the payment went through and nothing else was required. The machine was then replaced and we were overall very happy wit
  19. John Lewis is to become the first UK electrical retailer to launch a minimum two-year guarantee on all its electrical products at no additional cost. The department store already offers five-year guarantees on TVs, and two-year guarantees on computing, tablets and domestic appliances, but is extending the offer to cover everything electrical from 10 October. Guardian Money has long called for all electrical items to come with a two-year guarantee, as is offered in Europe, but John Lewis is the first retailer to implement this here. The store says that until now more than
  20. I am currently in dispute with john lewis i bought a miele wahsine machine from them a year ago if flooded my kitchen a month ago i asked for it to be taken back they agreed but have refused to pay for damage. i have provided photos of damage new carpet need new laminate flooring and frnch polisher for the doors. i have pre actioned smaill claims against them.this runs out on te 2st of december which i will have to take them to court. they have now asked for a engineers report for them to come to my house or when it is taken back immediately.Because of the damage to the kitchen by the machine
  21. I spent a long time online and then instore researching what tumble dryer to buy. I personally like buying from John Lewis as their after care is so good customer service wise. I went in to John Lewis yesterday and asked for advice about tumble dryers and a nice man explained how condensor dryers worked, how they are emptied, and the filter care etc. and in the end I chose one I'd like most online too, it was priced £3 less than my budget so was pushing my limit but I liked the model. It was out of stock however as it is their most popular model according to the man so he printed me out the in
  22. I don't know whether I am in the right forum, apologies if not. I bought a Garmin Nuvi Satav from John Lewis and purchased their extended warranty for the 3 years. For some months before this ran out it was taking 10 minutes to turn on which was annoying but we coped as it still worked once it did turn on. I have mental health issues and find communication difficult due to extreme social anxiety and am registered disabled under mental health. Eventually though before the warranty expired I contacted the JL extended warranty company and they collected the SatNav to repair i
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