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  1. Hi all, I have recently caught out Carphone Warehouse on a deal that they were advertising on their website, which proved to be misleading. I found a deal on their website entitled 'save up to £100 on SIM FREE phones' upon clicking this deal a phone I have been looking for was posted on here, although with no discount at all on it, but instead offering a free gift instead (worth £69). I raised the issue that there was no discount on the phone SIM FREE and was told that what you get instead of discount off the phone itself. I have then reached out to both their Twitter and Facebook pages reagrding the issue providing screenshots of issues I had as proof. I subsequently did not get a response to it. I then went on to call their customer service team as it was the most relevant phone number that I could find for the issue I had. Upon speaking to them, the guy I spoke to didn't give me any help, but just relayed exactly what the website said and stated there is nothing he can do. I said 'thanks for the help' when he sighed and hung up on me. I then emailed PR after searching through their website and finding two email address that were higher up and PR related. I recieved an email back the next day (6th December) asking if they could phone me and chat. I gave them a number and they rang me the next day (7th December). I explained the issue and the person I was speaking too didn't mention the issue of the advert being misleading at all, but made it clear to me that the phone was already heavily discounted from £719.99 to £599.99 yet there was no evidence of this. The phone is made by Google and upon checking on their website the phones retail price is £599.99, yet I was told there was already a £120 saving on the phone from retail. He then went on to finally mention the issue of the misleading advert and said that they are willing to offer me £25.00 grattitude in exchange for pointing this error out. They have since subsequently removed the phone from that deals page and also three other phones so they clearly then realised that there are numerous phones that were misleadingly advertised. These deals had been on the website for at least a week or so, meaning that more people must have seen it. I was unable to speak last time I spoke to the advisor, so asked him to call me back today (9th December) and he hasn't, I phoned him and he was busy so waiting for a call back. I have not actually purchased the phone as of yet, I am still looking to purchase it, I feel as if £25.00 grattitude is a way for them to hope for me to let this go. Am I right to feel as if I shouldn't accept this and pursue it further or just take the grattitude and leave it be as they have removed the advert? I feel that the cost of the free gift that they were advertising instead of the correct deal is a reasonable grattitude (£69).
  2. Question. When is 100% solid hardwood not 100% solid hardwood? Answer. When it is sold by Oak Furniture Land. While it is true that they did not use any veneer, they use a choice of words when describing their furniture. OOPS! https://www.asa.org.uk/Rulings/Adjudications/2016/10/JB-Global-Ltd/SHP_ADJ_339625.aspx#.WAfBrST_qM8
  3. Hi all I purchased a Hot and cold sandwich van on a well known auction site for £5000. During the auction, before I made any bids, I asked the seller if the fridge and oven onboard the van had been serviced. He replied to my message and said they has been serviced very recently and all new parts had been fitted. I bid on the van and won. I then travelled to London to pay for and collect the van. The seller showed me the oven and fridge working and stated that the oven operated at a temperature of 70 degrees to keep the food warm. The oven reached this temperature, the fridge was nice and cold, after checking everything else with the vehicle I was happy with it and paid the money. On the way home the oven temperature dropped to 33 degrees and struggled to kick in again. I rang a specialist who stated that the burner in the oven heater along with other parts were probably worn. I explained the seller had told me of the service but he advised me to let him have a look. When he stripped the heater it was apparent it had not been serviced for a long period of time as it was seized into place. The oven burner had a date stamp on which was 4 years old. It cost me £580 to have the parts replaced and the oven reached a temperature of 90 degrees very fast after this which is the mean operating temperature of the oven. So in summary I asked the seller if it had been serviced before committing to buy, he said it had, it obviously had not. Do I have any comeback on this being a private sale and the seller falsely claiming work had been done when it hadn't. I have asked for the seller to provide me with details of where it was serviced but he has refused. Thanks
  4. Last week I visited and then bought a dog on Gumtree which was advertised as "recently vet checked and in excellent health". However, when I got him home I noticed that he kept shaking his head and upon looking saw that he had an extremely serious ear infection....his poor ear was a complete mess Next day I took him to my own vet who couldn't even inspect it properly because it was so sore but started him on antibiotics. I tried to get hold of previous owner but she was not returning my calls or texts. i tracked down her vet who confimred she has taken him in 10 days previous for his ear problem and again it was so sore it could not be properly inspected. they started him on antibiotics and was due to take him back 3 days later but never did ...that is obviously when she put him up for sale. As she advertised him as recently vet checked and in "excellent health" do I have a case against her of false advertising and fraud? thanks you
  5. Has anyone seen the new advert from BG ? BG have decided to offer cuts to customers when wholesale Gas prices fall.Strange that in the last 5 years of price increases,BG have always blamed increases in wholesale prices-If they are anticipating these going down anytime soon,no one else seems to know about it. They also cite costs in meeting energy targets and investment,which are surely not going to be changing ? 6% rise in 2007 http://www.telegraph.co.uk/finance/comment/9606025/Gas-suppliers-must-be-allowed-to-make-a-fair-profit.html 10%rise in January 2008 added to a whopping 35% later in 2008 http://news.bbc.co.uk/1/hi/7533389.stm In 2009 BG introduced price guarantee which capped prices for 12 months.However,many customers found themselves locked into the deal with BG demanding a £70 exit fee. http://www.moneysavingexpert.com/news/utilities/2010/02/british-gas-locks-thousands-into-pricey-tariffs 6.9% rise in December 2010 followed 8 months later by a rise of 18% in 2011. http://www.guardian.co.uk/money/2011/jul/08/british-gas-raises-gas-electricity-prices The 6% increase announced for 2012 in the last few days will typically add £80 per year for dual fuel customers. This Fix and Fall deal is a joke. Here is what BG Gas boss told the BBC this week The British Gas boss claimed that 85% of the price it charges customers is outside its control, including wholesale gas prices and the cost of government policies to try to reduce emissions and help the poorest households. "Britain's North Sea gas supplies are running out and British Gas has to pay the going rate for gas in a competitive global marketplace," said Mr Bentley. "Furthermore, the investment needed to maintain and upgrade the national grid to deliver energy to our customers' homes, and the costs of the government's policies for a clean, energy-efficient Britain, are all going up." The cost of government policies and the national grid upgrade added £50 to the average household bill this year, and is expected to add another £60 next year, British Gas said. It said that winter wholesale prices it pays were proving to be some 13% higher this year. So how are they now able to offer this deal,when in the past they have always used it as an excuse for price increases in the first place ?
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