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  1. Hi, This is my first time on this forum, so please excuse me if i've posted in the wrong forum. I received a letter from Moriarty Law today(attached) claiming that they are acting on behalf of Utility Warehouse recovering a debt of £3093.15 dated from 22/10/2013. I have moved around a lot in the last few years but have been at my current address for over 2 years yet this is the first I have heard from them. I have absolutely no idea where the debt of £3,000 has come from, I was renting a house with my friend back in 2013 and Utility Warehous
  2. I came home to a letter from Moneyclaimonline today, the instigator being Moriarty Law on behalf of Utility Warehouse. They contacted me about a year ago for a debt they claimed I owed in 2014, during the phone call I asked them to provide me with proof of the debt which was never supplied plus this does not show up on my credit file with Experian to date (I checked today). How this happened, if relevant is I needed an EPC for my home, the surveyor pressured me into consolidating my utility bills which I wasn't keen on but they kept telling me I was under no obligation and could alwa
  3. Hi All I've read a lot of horror stories about Utility Warehouse but none that quite matches my scenario. My partner and I recently moved house and the previous tenants must have been with Utility Warehouse as we received tons of mail from them, telling us the house had previously been supplied by them and trying to coerce us into sign up. I only opened the first two and consigned the rest to recycling. Then today, I received a letter in a plain white envelope, which I opened. The letter is a demand for a 'missed payment' along with a membership number. It is addresse
  4. I was stupid enough to sign up with utility warehouse who gave us low quotes for gas and leccy bills then upped them after 3 months....then when we got fed up and left sent us a final bill for £788 because we were on their bill protection scheme....no warning about this other than the small print. i want to setup a payment plan with them but as they've already dipped into my account to take £200 out without notifying me via a card payment. i do not want to pay via card or direct debit. They're saying that i can only setup a payment plan if i pay via card or direct debit. I want to
  5. Hello all. Ordered a mobile phone from CPW on the 27th Dec Phoned CPW directly asking to cancel the contract and return the device on the 9th Jan. Customer service rep stated that the 10th of January would have been the last day I could cancel the contract. I was given the choice of returning it in store or by taking it to a DPD collection point. I asked for the DPD collection point since it is nearer. Have been ill with an ear infection which had left me with horrible Vertigo which has kept me from going to work hence why I haven't taken it to the DPD collection
  6. Hi, Wondering if anyone can offer advise before we go into what will I am sure, become a battle for compensation. My business partner & I went to Indonesia in February to design and buy goods for our shop and online business. As it was our first trip doing this we took a couple of weeks to set up our contacts etc. We shipped the goods back in 6 crates. The goods arrived and were cleared through customer by a broker called Global Fallow. We organised pick up of the goods, it was very stringent and had to give the registration number and drivers details of the vehicle collect
  7. Waiting and waiting for my delivery and it's not yet arrived. This is sensorytoywarehouse.co.uk based in the Wirral run by a lady called Liz. It's a shame I had to be firm and make demands regarding my wait time and promised delivery for my daughters birthday etc. Still no news about my goods from sensorytoywarehouse.co.uk
  8. Hi, on the 17/07 apparently a meter reader attended my home address to read the meter, as no one was at home, they were unable to do so. As such, they pushed a leaflet type letter without any packaging through the mailbox informing me about this. On there, it says that the letter is on behalf of Utility Warehouse (a company I never heard of before this) and it says to contact a mobile number which is always either switched off or is busy. There is no time frame or anything as to when I can call, such as Monday to Friday from 9:00 to 18:00 or anything. There is no
  9. Hi all, I have recently caught out Carphone Warehouse on a deal that they were advertising on their website, which proved to be misleading. I found a deal on their website entitled 'save up to £100 on SIM FREE phones' upon clicking this deal a phone I have been looking for was posted on here, although with no discount at all on it, but instead offering a free gift instead (worth £69). I raised the issue that there was no discount on the phone SIM FREE and was told that what you get instead of discount off the phone itself. I have then reached out to both their Twitter and Facebook pages r
  10. Hi all, I'm hoping someone with knowledge can help. UH are applying for a warrant to enter and fit a prepayment meter. The amount I owe is 349.65. This includes £200 security deposit. Ive got a bit behind but will be able to pay the actual 149.65 I owe next week. They are saying they wont accept that and will pursue the applucation on the basis that I still owe them 200.00. Can they do this? They were the supplier when i moved in and i told them I'd be happy to pay by dd but they wouldn't accept. Legally, is this 200 even a debt?? Thank you!
  11. Hello I am in dispute with The UW over the erratic and high bills I have been receiving. Since early September I have been emailing the CEO office and trying to sort out what is going on . In the past year my so called smart meter has never been read by anyone other than me and I am not sure how to check it. They send very long wordy emails saying how good they are but do not answer my concerns. Eventually they suggested fitting a test meter. A meter inspector was sent to read my meter and he said that my smart meter was very old and that particular type was unre
  12. Hi, I took 2 old mobile phones to a Carphone Warehouse store to trade in on 16th of May, and they still haven't paid my refund. I have complained to their customer service team (online) and they told me to visit the store because it's their issue. 3 visits to store after and still no payment. The managers at the store sent emails to their banking department, as they can't be contacted by phone, and promised to call me back. But I've had no calls from the manager. Contacted the customer service team again and they gave me the same advise as before. I would like to take this further cause
  13. Hi my daughter has just got a phone from carphone warehouse on their ID network but to say it is about as useful as a bar of chocolate then you get the gist! It is on a monthly contract and believe you have a 14 day cooling off period? The first bill is already due even though she has not had it 2 weeks! Can we ask Carphone to change her to another provider as other wise she is stuck for 2 years with a phone that only seems to have emergency calls working. It is on 4g and is a 2016 Samsung A3
  14. I set up a 24 month contract with EE via Carphone Warehouse Shop on (Sunday) 25th July. Coverage was checked and it seemed to be ok. However, when I got home I had no coverage whatsoever and had none for the rest of the week. I phoned Carphone Warehouse who told me that I would have to go into the shop and cancel with them. I work during the week so could only go in on the following Sunday (3rd July). Carphone Warehouse had no problems with me cancelling, but when they tried to get my PAC code from EE which I had to authorise the EE operator told me t
  15. Hi Does anyone know whether the Carphone Warehouse has a rep on here or not please?
  16. I visited my local Carphone Warehouse store last year , as the Talk mobile capped contract that I had taken out 12 months before was coming to an end and I needed to replace. I asked for a capped contract again as I explained to them it was for my son and I didn't want any large bills! I said budget was £15 -£20 a month. They suggested a contract with EE at £15.99 a month - at no time did they say that they do not do capped contracts anymore. They worded it as 2,000 mins, so many texts and data capped. My son was with me and he remembers that I kept saying it had to be capped to avoid a
  17. Has anyone else had a nightmare with utility warehouse ? I have unfortunatly been with them for nearly 2 years , and i am paying roughly £165 a month for all my services , like home phone broadband , and i have 4 mobile contracts with them , i have never had any issues with them so far until last week , i always pay my bills a week before they are due to be taken from my bank a nd apparently i am a gold customer with them , ( i thought that was a benefit of being a good customer ) , apparently it amounts to nothing with them , i rang up last week , and i ex
  18. On Monday may 9th 2016 I tried to upgrade with Carphone warehouse to a sony Z5 compact they said it would arrive on Tuesday 10th it never did. I received the texts below on 10th of my 7.54 and 7.56 from o2 upgrading my tariff. I NEVER GOT THIS PHONE OR A 4G SIM . On weds 11th I got this email from DPD saying they couldn’t deliver the hand set (see below)…. In the meantime o2 knocked off my emails etc. on my blackberry which lasted 3 days…o2 insisted I had the handset but promised a £10 credit for the hassle. This never arrived meanwhile I have made hours of calls to o2 and Carphone wi
  19. Hey guys, I'm looking for a little bit of help with a recent mobile phone contract my sister had taken out in-store at Carphone Warehouse. My sister made enquiries over the phone to O2 regarding any deal's that would be available for the Christmas period. It was advised that she attended a store I think she got a little bit confused as she attended Carphone Warehouse instead of the O2 store, who sold her a 24 Month Contract on O2... anyway. The purchased was made prior to Christmas, after the Christmas period it was found that the phone is not suitable for her partner and at t
  20. I moved to the UK after 15 years in Asia, before I moved to my new home in the outer Hebrides I went to Carphone Warehouse to get a phone and contract, I wanted a good contract so I could continue to run my companies in Asia, that would require a good signal. I gave the guy in the shop the postcode of my new address, told him that I would be moving in there in three weeks time or so - once I had got my affairs in order. He told me that the best contract was the unlimited Vodaphone 4G deal, all the bandwidth I needed and yes, signal is good at my address. when I g
  21. Misleading, and Untrustworthy After having dismal internet connection, my teenage sons couldn't tolerate the awful connection for their ps4. I decided to change my broadband to Virgin so my boys could have really fast broadband for gaming. I have all of services with UW and until that point was a genuinely happy customer. When I informed UW that I wanted to change my broadband, (but keep all my other services, gas,electricity and 3 mobiles) I had the rude retenti...ons call. Essentially I was blackmailed into keeping UW broadband or face a major price rise in my gas & electricity
  22. Im not very good with technology I'm sorry if this is in the wrong place but I am desparate for some advice Im having a horrible time with utility warehouse. its causing me sleepless night and aggravating my health conditions. I have also had to have anti depressants put up from the stress and had to go to bed today for four hours after speaking to them. I am disabled suffer from anxiety stress and depression and also have CFS made worse by stress. I had utility warehouse on bills paid on time every month. sent meter readings as much as I could. (I had to get someone
  23. I moved into a new apartment just a month ago. Within a week, I got my first letter from Utility Warehouse: September 10th - I received a letter from UW demanding my bank details for direct debit, otherwise asking for a deposit. September 17th - Demanded a deposit of £100 per utility (gas/electricity), with a threat to install pre-payment meters. September 28th - Another introduction as my supplier and demand for £100 per utility. October 12th - Demanded payment for £200, threatening a court warrant to enter premises by force and install pre-payment meters with a further ch
  24. i've recently moved out of a flat i shared with a friend we passed on our final meter readings and we have now received our final bill. To my absolute shock the electricity bill read £628! Immediately i rung up saying there must be some mistake the woman on the phone said it is correct as it was part of the monthly payment plan. Never once when being signed up by someone who works for Utility Warehouse was i told about or explained what the payment plan was. Apparently to keep your monthly bills low they will only charge you a little amount of your electric bill (£7 i
  25. The mobile phone retailer Carphone Warehouse has announced that they’ve suffered a huge data breach which could lead to the accessing of up to 2.4m of their customers information. Following the breach, the company has investigated and found that the details accessed could have included names, addresses, dates of birth and bank details. This includes up to 90,000 customers who have also had their encrypted credit card information accessed. Customers who've potentially been affected, have received emails about the incident and are encouraged to: Alert your bank and chec
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