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  1. I purchased a new 2 seater sofa and 2 chairs from SCS, the delivery turned up today and the delivery men were unable to get the furniture into the property. They were useless couldn't speak much English and give up. There is another attempt arranged to deliver tomorrow with a different crew, hopefully this crew will be more professional. What I would like to know is what would happen if the second crew also fails to get the furniture into the property? Could I request a refund? I have never had problems before with getting furniture in and out of the property and that i
  2. The landlords (a company) and I are butting heads about both these issues. Claim damage to furniture: I have had to destroy 3 pieces of furniture due to mould. The mould I believe was caused due to a poor sealing window in our bedroom therefore letting in moisture. The landlords knew about this within a couple of months of moving in and never corrected it. I tried every year before winter to add my own seal but that ultimately fails. And heating the room was so expensive, as I believe there was no wall insulation as there were black spots of mould on 3 out of 4 walls and the nois
  3. I am a little puzzled - a month or so prior to Christmas and up until about now, Furniture companies have had 'end of stock' sales, 'Black Friday' and 'Black Friday week' Sales. Prior To Christmas they had 'mid season' sales, 'Bank Holiday' sales ... and now they are having "new stock introductory" sales ! When exactly does anyone actually pay the recommended retail price for these items ??
  4. Hi we bought a 4500 corner sofa and 2 seater in March 2017, in Jun 2017 developed spotting, long story but they sent out a furniture specialist who did a report and indicated Manufacturing defect! We confirmed to Harveys that we would like a replacement or refund and the problem was there within 6 months, they stated they will send out a repair company for cosmetic repairs - we rejected this based on the " cosmetic repairs" which may not be permanent, they can not guarantee a permanent repair and they have confirmed there is a manufacturing defect. We have written
  5. Hello, I ordered built in wardrobes and some shelves for the existing wardrobes. After 6 weeks two gentlemen appeared and installed some of the items in awful quality, the shelves are not in line, pencil markings everywhere, dents to the existing wardrobes, etc. Along with that they ruined my cream carpets (I moved into a brand new house a 2 months ago! carpets are still in majority covered by the protective plastic layer, but everything around is now grey. In addition they put one of the wardrobes on top of the plastic !), stained the walls and ceil
  6. Hi I have the same problem with Argos, bought Hart of House Salsbury tan sofas, 100% "top"quality italian leather, delivered in december 2015, so only 15 months old. One of them blistered and peeled off on back rest, They sent castelan and told me that report proves that it is not manufacturing fault, I asked them to explain what the test was and this is what they said : " In simple terms, a rub test is the application of heat on the fabric (in this case leather), to check the prominence of natural oils (headoil) in the fabric/material. The lack of these oil can ca
  7. Shocking Customer Service in my encounter with a internet based bedding company bestpricebeds dot co dot uk / Flintshire Furniture , please read email from bestpricebeds received 17th January 2017, the wording in the said email to any customer is 'unacceptable'. The conduct of these internet based companies need reviewing else need closing down as they could have approached the customer in a more acceptable manner by a significant margin. It's like dealing with Del Boy from Peckham, "now item is sold i'll wash me hands and go to sleep like a baby." Please note - On taking delivery of t
  8. I ordered 5 items from the online store called ChoiceFurniureSuperstore at the end of October and paid using PayPal. I then cancelled 3 of the items 2 days later and received acknowledgment of the cancellation. The 2 items I wanted have been delivered but after 23 days, including reminders from me, I have not received the refund (over £300) for the cancelled items. How long do I have to wait? Is there a legal limit to the length of time they can withhold my money? What's the next step if they continue to not pay?
  9. Question. When is 100% solid hardwood not 100% solid hardwood? Answer. When it is sold by Oak Furniture Land. While it is true that they did not use any veneer, they use a choice of words when describing their furniture. OOPS! https://www.asa.org.uk/Rulings/Adjudications/2016/10/JB-Global-Ltd/SHP_ADJ_339625.aspx#.WAfBrST_qM8
  10. Hello there, New user to the forum but hoping i can get some help. I bought a dreams Barcelona TV Bed 2 years ago. Bed was fine and working until approximately 3 months ago when the TV raising mechanism stopped working. Upon calling Dreams CS they instructed me to get in touch with Homeserve Furniture Repairs and have them come and assess the issue. Last week i had the technician come to my house and assess that the motor which raises the TV is no longer working and that they would send me a quote for the part and installation within the next few days. Today, i receive a let
  11. Hello, I am new to this so I hope I get my post right. We bought two DFS sofas 18 months ago - one large leather 'Oskar' and one smaller fabric 'Shout'. With perfectly normal use, the Oskar sofa has sagged quite significantly in the middle, by about 1.5 to 2 inches. This looks odd and makes the sofa quite uncomfortable as it makes you lean in towards the middle when you sit on it. We were really unhappy about this so I telephoned the DFS store where we purchased it and they agreed to send a Service Manager to come out to inspect the sofa, which he did a few days later. He said that th
  12. Hi. I would like some advice please, what can I do? About a year ago I purchased the Curve Nursery Furniture set from Argos for a lot of money. It was fine and never had any problems until recently when we turned it into a toddler bed. The bed is full of holes where the screws were for the original cot design, if you look at Argos' image (attached) the item is portrayed with no holes at all - obviously a photo shopped image). Also the under bed storage drawer no longer fits under the bed, meaning I have lost a large storage area and have a huge drawer I now have
  13. Am I liable for emptying a deceased's relative's flat of unwanted furniture? My auntie recently passed away I very rarely seen her and was shocked that I had a phone call on the weekend saying she passed away in hospital, as I'm her only living relative, I contacted the housing association about giving her flat up, they told me I would need to clear the flat I told them I can't due to other commitments and living too far away, they told me I would be liable to pay then so much for 3 items, can they do this? Am I liable for any costs?
  14. I ordered a reclining sofa on 14th February 2013 with a delivery date of 6 / 8 weeks printed on invoice (this was manually changed to 11 weeks by the salesperson). I paid a deposit on my credit card and signed up to an interest free finance package for the remainder of cost. Mid -may, I contacted store and asked where my sofa was and was told they were having supplier problems and it should be available in mid-June. I have just rung the store again and have now been told that it will not be available until the end of June. Quite frankly I have had enough of waiting and am growing concerned
  15. I ordered 2 x 3 seater settes and a chair from Harvey December 29th and was told delivery would be in 12 weeks. The cost was £2250. In the middle of January the shop rang me to say that they had ordered the wrong colour and the wrong material. They gave me a choice of having the suite they had ordered, cancelling with a refund of the deposit I had paid or doing a new order, we chose to do another order and after having to ask for it, shortly after, were given a reduction of £180 from the final bill which is payable just prior to delivery. We were told that the new order would be with us
  16. Hi, My mother entered into a contract with Hammonds Furniture to supply a built in wardrobe about 8 months ago for which she paid approx £500 deposit to the sales person when they called at her house, the surveyor came out and drew up plans which were not want she wanted but they insisted it would be the best plan for her bedoroom. A little time went by and she wrote to Hammonds to say that the design and materials selected by the sales person and the surveyor were not as she wanted and they resent the desiger/sales person out to visit her again. This was in September 2012, she was told tha
  17. All we would like to say is that we will NEVER be purchasing another item of any description from Harvey's again. The reason is quite simple. We ordered a sofa on the 22nd June 2014 and we are still awaiting delivery of it, 1 week short of 4mths!! We ordered an extra piece to it and were told it would take 3mths to make/deliver which we were prepared to put up with. At the time of purchase, we stated we wanted it all delivered together. Quite a simple request, or so we thought. We were initially given a delivery date of 22nd Sep, which then changed to 25th Sep, then Oct 8th, then 16th
  18. Hello - I recently bought a sofa for 800 pounds at the DFS store. I feel I have been taken for a ride by DFS and would appreciate any guidance. Long story short, the sofa that was delivered or the one that I paid for was NOT the same size at the one that we tried in the store. When we tried the sofa, three adults were able to sit in. We tried that with my wife, my daughter and myself sitting on it. There was still some spare space due to the child sitting on it. However the one that eventually arrived was much smaller. I raised this with the store manager who pointed out that my sale
  19. Hi, I bought some oak furniture from AHF store in Colchester. I remember being told it was oak and I believed it to be solid oak. I can't remember if the sales person said solid oak but I do know that the word veneer never came into the conversation because I would not have made the purchase. I just unpacked some of the items and it turns out that they are in fact oak veneer. I phoned the store who says I need to speak to the person who sold it to me, but that most furniture these days is only veneer and I probably won't be able to return it! He said if it
  20. Five furniture and carpet retailers have changed their pricing practices following an OFT investigation. A Share & Sons Limited (trading as 'SCS'), Carpetright Plc, Dreams Limited, Furniture Village Limited and Homestyle Operations Limited's trading brands 'Harveys' and 'Bensons for Beds' have each confirmed their commitment to using genuine reference prices and, without any admission of liability, have made changes to their reference pricing practices. The OFT has therefore closed its investigation. Reference prices are used by retailers across their sector to ad
  21. Hi - perhaps someone could chime in on our complaint with Furniture Village, and advise what we should do next. They have been a nightmare to deal with so far. I'll try to keep this brief. Lured in by the New Year's TV ads & promotions, we bought a "Rossetti" leather suite from Furniture Village (FV) on 3/01/2010. It was delivered some 10 to 12 weeks later in April 2010. It cost just over £2600.00 My husband is employed full time, and I retired in August 2011. There are only two of us in the house. I sit in another room of the house during most of the day, so the suite only sees
  22. Purchased a mechanical reclining 3 seater sofa last year from Cousin's Furniture Store on interest free credit. Repayments have been accurately made on time and in accordance with my agreement. They also sold me an insurance plan to cover staining, mechanical failure of the motor etc, together with structural faults including excessive loss of resilience of seat cushion foam, broken buttons, broken zip operations and peeling of covering leather or broken stitching.It also covers for accidental damage. Now, unbeknown to me the sofa seats, foot extentions and arm rests are filled with foa
  23. I want to make a formal complaint about the bag of rubbish I bought from CSL Sofas. Which do you think is the best organisation to complain to?
  24. Six High Street furniture and carpet retailers have been accused of misleading their customers with fake prices. The Office of Fair Trading (OFT) said the stores had all advertised price cuts which were not genuine. In particular, they advertised reductions from previously higher prices, which tricked customers into thinking they were getting a bargain. Carpetright and the ScS chain are among the six being investigated. During its inquiries, the OFT said it found systematic examples of inflated "reference pricing". That is where a retailer claims the price "
  25. Hi All, I need some advice if i can. Around two years ago, i had an account with Buy as you view. I later purchased a corner sofa from them, and had numerous problems (i will explain in more detail below) Due to problems, they finally decided to replace the sofa, but as the original sofa was no longer available, we purchased a new reclining sofa from them, This brought its own problems (again i will detail in bullet points below) And we ended up mutually agreeing not to continue payment for the items, and the matter was closed. My issue is that the manufacturer had recalled t
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