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Found 23 results

  1. Back in late October 2014 we purchased an Hitachi Fridge Freezer. One of those amazing offers reduced from £499 to £349. In mid April it failed with a code (5r) being displayed. I called Argos and was advised that I should find a company to check it out and produce a report then they would make a decision. The mention of 3 and a half years was an obstacle I was told. Just how hard to find someone anyhow eventually (and a mini fridge purchase later) I find a local company. 2 visits and 2 hours later they decided it was an exceptionally small leak over time and repaired i
  2. My new fridge freezer was due for delivery yesterday, but the delivery guy said that he noticed that it was broken as he was about to take it off the van. He said that he would order another one and that it would be delivered today. However, this morning I recieved a phone call from currys saying that this new Samsung freedge freezer is also damaged and that they will order another one, and that they will deliver this on Friday. I told them that the fridge freezer that I was supposed to get yesterday was broken, to which they said that this one is also broken. I have to
  3. Hi can anyone tell me what my rights are regarding a Fridge Freezer which was noisy from day one. According to the manual some noise of the refrigerant is 'normal' but the noise is meant to stop after a 'couple of weeks' once everything has 'settled down'. It hasn't! It crackles and pops like a bowl of Rice Crispies with Tourettes! It is in the kitchen but can be heard in the lounge and upstairs when we are in bed. I was willing to wait a while to see if it stopped but it is clear now it has not improved. Not sure if this is relevant but this is the second one we have had. The fir
  4. Hello All, I had a Beko Fridge Freezer delivered on 18th February and as advised, left it for 8 hours before switching on. On turning it on, there were strange sounds, some clicking and loud screeching sound, a bit like a cat being strangled. I called Currys and was asked to talk to Beko, which I did. I was told this could be due to gases in the system and that I ought to wait a few weeks. It is now coming up to a month and the noise has not stopped. I asked for a Beko engineer, who came out today and said this was not faulty but the sounds were something found in the frost free ty
  5. I had repair or replace insurance on an American style fridge freezer with d&g and had to have it replaced they replaced it with one from hot point and gave me one with water and ice which was a bonus however I had to pay £79.00 for delivery and install and I asked if that was a complete install and was told yes! I phoned hotpoint to book a time and was told it was a special team that had to book it as it was an American style unit I spoke with them and confirmed again it was a full install again I was told yes. Imagine then to my dismay that when it was delivered the delivery
  6. Back in February we bought a fridge freezer from our local John Lewis store. We noticed around June that there was an excessive build up of ice on the back of the fridge. We called out the engineer and he said it was normal. He also showed me where the ice goes when it melted. We then noticed in July that the ice was melting and the water was landing/dripping onto food on the shelves beneath it. I sent another email to JL and they arranged for the engineer to return - his response was that because of all the fridge magnets on the front of the fridge door had caused the door to become misalign
  7. After a little bit of advice at the moment… I am concerned our integrated Neff Fridge Freezer may not be fit for purpose (as opposed to faulty). I purchased it from AO.com roughly 18 months ago and paid via credit card. For the moment I have been following the manufactures warranty claim procedure. I am aware my contract is with the retailer but elected to contact the manufacture as I deemed this the path of least resistance and quickest route to a working fridge freezer. To their credit, they have been very quick in despatching engineers and overall I am pleased with their response. Un
  8. I bought the Beko CDA648FS which is a double fridge freezer for £80 on eBay. I found that it is running constantly and doesn't turn off, which points to a faulty thermostat. Anyway, after searching parts, I found that the particular model is due for a recall because of a house fire a similar model caused. http://www.dailymail.co.uk/news/article-2011322/Beko-fridge-freezer-recall-Bermondsey-tower-block-warning-half-million-families.html Do I have any hope in a refund, or even replacement from Beko? EDIT: Nevermind! I used the Beko checker and it said my one is not affec
  9. Here goes my story, I ordered a fridge from Curry's to be delivered on a Saturday. Because their website had a problem on that day, I ordered over the phone to check delivery schedules (this is not affecting the rest of the story but is noted in case relevant). The truck arrived at the allocated time, I had also scheduled to have my old fridge taken away. It was a fully functioning fridge for the record, but small and wanted to save the trouble of disposal. The fridge was packaged and unpacked in front of me, all looking good and in perfect condition externally. They moved it i
  10. Hi All Today l recieved a letter from argos re a larder fridge l brought in November 2012. It was in regards to the energy efficiency rating it was given. TBH l was not fully concerned re this when l brought it just that it was big enough to go in the space it was the second thought re the fridge. Todays letter, I have summerised it, says the National Measurement office (NMO) and Argos conducted a investigation into the energy efficiency of the fridge and concluded that the product was using more than stated on the table. It was rated a + but it is actually a As part of t
  11. Hi there I purchased a Samsung Fridge / Freezer in October 2010 through Laskys. I paid for it using my M&S Credit card. About 6 months ago, I noticed that the internal white plastic at the back of the fridge had developed a number of cracks, some hairline in nature, others about 3/4 mm wide. Looks like old, cracking paint does. As Laskys (part of Comet) is now bankrupt, I contacted Samsung. They informed me that the fridge was out of warranty and they would not repair it. They referred me to an authorised repairer, but I opted not to go down this route as the re
  12. Can anyone figure this one out. I recently defrosted the freezer part of a fridge/freezer and have since worked out that the fridge part uses less electricity when the thermostat is set to a lower temperature. For some reason the fridge is much better at sustaining a lower temperature, than it was when I thought I had it set at a more economic setting. Is it just that the thermostat is dodgy or that with a higher temperature setting, the fridge is having to turn of/off to try to obtain a temperature that it is difficult to manage, as part of a fridge/freezer set up. i.e if the frid
  13. Evening all Was wantin to pick your brains over an issue I have with Samsung. I bought an american style fridge freezer in december of 2007, which turned out to have dangerous manufacturing defects, samsung sent out an engineer to rectify this. When it was 3 and a half years old it packed in , with what turned out to be a design fault (featured on watchdog) samsung replaced it. The SAME fault has now occurred (3 years on) and samsung are adamant that this slightly newer model does not have the same design fault and will not do anything. I quoted
  14. This could be a fun one.... A few weeks ago we moved house and our fridge freezer is the American type, tall with two vertical doors. We've had it a few years, a few small dents here and there. We weren't able to move it ourselves because of the size but (for those of you who know), we found someone on the Facebook "selling" groups locally - called Jean Claude Van Man. He quoted £35 to move it with two people for which we agreed. They arrive with a large transit sized van and proceed to pick it up (without really assessing anything) - they lift it on it's side (so the freezer door
  15. Hi, We have bought fridge freezer (RL60GZEMG) from Currys .Freezer delivered on 10-Aug-2014 and was advised to leave for 8 hours before switching on which we did however afterwords noticed two faults with the fridge freezer. 1-Paint Fault on internal panel - It seems someone made a rework at manufacturing facility and its obvious when you open the door. We have paid £629 for brand new condition whereas this one should have been classified as outlet/discounted due to paint fault. I called Currys and they have booked engineer visit. Engineer came (14-Aug-2014) and took picture w
  16. Hi guys can someone help We have a BEKO fridge freezer, with extended comet warrenty. Ive just spoken to the guys that have taken ownership of the warranty and they have refused to help - stating cosmetic issue not a breakdown. The problem is the freezer door has rusted, under the paintwork!!. Near the water dispenser and at the foot of the door. there is no damage on the door and it has been kept dry and clean. The machine was purchased 17/10/2011. The warranty centre said to call beko as its a manufacturing issue. When i called beko on 01923 65464
  17. I have been trying to return a fridge to Currys that I bought online and was delivered 3 days ago. Having called their 0844 561 1234 phoneline and got a no since the fridge has been plugged in it is classed as used, i disagreed as plugged in means plugged in, putting food inside the fridge means used. Anyway this conversation went on between the terms of retuning a product to Currys focusing on the definition of installed and used and plugged in. Since 99% of the items sold by Currys are electrical then they by their own terms and conditions have no returns, since all goods need to be plugg
  18. I had a Freezer delivered last week and was advised to leave for 8 hours before switching on. I did this and its very loud. I have called Currys to say that under the cooling off 7 days I wish to return the item. They have told me that as the item has been powered on , they term it as having been "used" and as such they wont take it back. If we think its faulty then can send an engineer but if he cant find anything , they will charge us for that too. Really all I want is to send the item back. I have read all of the details on the web around distant selling and
  19. I have just started an appalling relationship with Comet. I bought a Panasonic fridge freezer which was delivered on 29th August 2012 and within 4 days broke down. I have to date spent a full day on the issue, including a trip to the store itself. All I have been offered is an engineers visit in 5 days time. I have asked for it to be removed and a full refund, but Comet have refused. It looks as though I may well be have to take them to court, and am currently having to use a cool box and ask neighbours to freeze cool packs for me. My advice is to avoid Comet and Panaso
  20. well, i am not going into the lengthy details of my issues with comet and their appalling customer service, it would take too long, but as a little encouragement to those of you out there with problems, i have just returned from court where i was claiming for a full refund on a faulty item of over £300, it has taken nine months, but i won in the end, and the item in question will not be collected, i have to dispose of it myself, their logic is strange, they could have had the faulty item returned to the manufacturer from day one when it failed and it would
  21. I went through for a drink there, and the temperature display for the fridge is showing 14C, although the freezer is still fine. Its one of these big side by side things, frost free and made by Samsung, with a drinks dispenser (at a push big enough for 3 bodies! . I am in Glasgow just now, but will be away from tomorrow afternoon, then back again about the weekend or perhaps a bit earlier. There is close to little food in either side as there is a take-away within a five minute walk, so I can just kill what's in it and unplug it. Can anyone recommend someone for repairing S
  22. Hi all, Purchased a "Hotpoint" fridge/freezer from Next (online) in Feb 2009 and it's now packed up (freezer section kept icing up really badly and fridge light kept going on and off and has now just shorted and electric my Husband). At time of writing it's 19 months after the purchase date so past the manufacturers 12 month warranty period. I did not purchase any extended warranty from Next or Hotpoint (Fridge/Freezer Manufacture). I just wondering what the next best action to take would be, should I contact Next or Hotpoint. Would be grateful if those in the know could le
  23. Hello Everyone, A thanks for all the great advice I have already read on here which has been helpful and eye opening. I bought a Beko Fridge Freezer from Currys early feb of this year. Noticed last night that the freezer had defrosted its self and the contents are cold but not frozen. The machine is running from time to time but not for long enough to get things to refreeze. The fridge is cold. Obviously I will need to eat what I can from the freezer and then chuck the rest. Called Currys this morning, their phone system put me straight through to Beko to arran
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