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Found 12 results

  1. Because of the tumble Dryer recall, my sisters tumble dryer had to be replaced. She paid 59 pounds to get an upgrade of dryer, the Hotpoint Aquarius arrived on 1/9/2016. On the 12/10 she phoned for an engineer to come out. He replaced three parts to the dryer, and left with the dryer not working, saying that she would receive a phone call from Hotpoint. I rang them for her today as she has not heard anything. The engineer is coming out on the 20th October to replace another two parts. This is a brand new dryer, used about 5 times (my sister lives
  2. Hi all, Bought a hotpoint tumble dryer from John Lewis back in December 2012. So far I have had no problems. In december 2015 I received a letter (attached ) stating that the model I have TCFG87C6P, is faulty, a fire hazard and needs modification to make it safe to use. Now I have used the machine many times and gone out leaving it on, only now to find out that it could potentially have burnt the house down. Luckily this has not happened. I am aware the product is out of warranty but am I within my rights to request a new tumble dryer from John Lewis, considering that
  3. My Hotpoint machine broke down on the 27th May. I contacted Domestic and General and was actively encouraged in taking out a payment plan which I did. I did not get an initial visit from Hotpoint until the 6/6/16 when guarantees were made that parts would be ordered and machine fixed by the following Friday or Monday at the latest.These days arrived, no word from Hotpoint. After many phone calls to D&G and Hotpoint they have given me a date for the 28/6/16. Hotpoint made errors with the ordering of parts I have explained that I have disabled daughter who because of her disability n
  4. For those that haven't seen this. Some tumble dryers from the Hotpoint- Indesit- Creda range have had a safety alert issued. If you have one of the affected models, complete the form for a free modification. http://safety.hotpoint.eu/ Unfortunately, I am one of those affected
  5. I've got a 6 year old Hotpoint Aquarius FDW20 that's not working. Soon after switching on it stops working and the wash and drying lights flash. From what I can see online I think it may need a new heater in which case the cost of the repair would probably be half the cost of a new one. Anyone know if I've got this right, or if there may be something we can do more cheaply?
  6. For anyone who has not received a letter , please visit http://www.hotpointservice.co.uk/dishwasher-model-checker/
  7. For anyone who has one of these and not received a letter about it then please visit http://www.hotpointservice.co.uk/dishwasher-model-checker/
  8. We have a Hotpoint washer that had some bath mats in and when I just came to empty it smoke came pouring out of the drum and the mats were charred and smoking and there's ash all inside the drum. Scared the living daylights out of me. I rang Hotpoint who said the model had not been recalled and all they could do was allow me take out an extended warranty that I would have to pay for and then they would send an engineer. Rang trading standards who said that I needed to go back to Apollo Preston where I bought it as washing machines are covered for six years und
  9. Good afternoon, I am hoping that I am posting this in the right part of the forum, sorry if it isn't. I am looking for advice on dealing with Hotpoint Service. Last week our washing machine broke down (Hotpoint WT965) which is covered by a DGS policy - rang them up and got a reference number and then had to spend two days phoning Hotpoint as their new phone system kept cutting us off. Eventually got an engineer round and despite being told the fault code, he changed the heater element, sealed it up, did not test the machine and then told my wife it was all fixed and could be use
  10. Ive had a hotpoint cooker for years and in Nov 12 it broke down. I couldnt afford a new cooker so close to Xmas so called Hotpoint to book an engineer to come and fix it. I was on the phone for ages, it appeared to be an offshore call centre, very noisy and the man I spoke to - his English wasn't great. He spent most of the call trying to sell me limescale preventer for my washing machine! He even put me on hold without any notice for over 2 mins and said he was speaking to his manager to give me a very special deal on it! At which point I got a bit short with him and told him that I just
  11. In July of last year, I purchased a Hotpoint dishwasher. Everything seemed fine with it until just before Christmas, a section at the bottom of the cutlery tray began to fray away, gradually getting worse until it got to the point where cutlery can no longer be placed in it without falling through into the bottom of the washer. As the dishwasher has a sticker on it saying "Free 5 year parts guarantee", I called Hotpoint to ask for a replacement. They tell me though that they cannot replace that as it is not a mechanical part and if I want a new one I need to pay. I phoned the gover
  12. Hi Could anyone please advise me, we purchased a new hotpoint washing machine in december 2011 from comet, 9 weeks later on the 15th March it stopped working, so we phoned comet and they said they would send a engineer 7 days later, engineer turned up 7 days later took the top of the machine off and cleverly deduced that the pcb had failed and the part would be in within 10 days and they would phone when its in, 11 days later I phoned comet again to find out where the hell engineer was and they said it will be fixed on the 12th april, so we are with without a machine for a total of 4 weeks
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