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  1. Hi Guys, I picked up a Sony Vaio for next to nothing and it's in pretty good nick. I am however having internet connection problems. I have connected it to my router via ethernet and wirelessly, but Internet Explorer still can't display the web page. The internet icon says connected with 100mbs speed, but still can't work out what's wrong. Thanks in advance.
  2. Hi, My sony Bravia TV has developed a fault after two years, where by the screen is green when I turn it on. As it is outside the Warranty period I asked currys to fix, replace or contribute to a new tv under the SOGA. They said unless I can get a independent report demonstrating that the TV had a manufacturing fault they can't help me. I paid £575 for this TV and two last only two years is a joke. Where can I get an independent report carried out? thanks for your help.
  3. Hello fellow Caggers. I am really looking for some advice here, not jst for me, but for others that are experiencing the same issue as myself too. This is going to be a very long story, but I will try and keep it as short as possible. I upgraded to a Sony Xperia Z5 in October via an early upgrade, through my mobile network, Three. The phone itself worked fine in a sense of using apps, calls & messages. However, all was not well with the camera which Sony Mobile claim is, "The Worlds Best Camera in a Smartphone." When taking some photos I noticed a blur on the left side of th
  4. I have painstakingly repaired an old Sony Network Walkman NW-HD1 have the 2.3 disc but ofcourse this does not cover or allow the playing of MP3 files the later 4.3 updated software does. now there are loads of sites that either point to the now defunked sony update link or ofcourse poke you a virus file which is nothing to do with it. does anyone par chance have a working download [proved] or a copy of the disc sonicstage 4.3 that they can send me an .ISO of? this for a disabled user that has learned for years to use this devise and c
  5. I purchased a Sony LCD 40 inch TV from Preston Sony Centre, the store closed about 2 years ago. The TV failed just before the expiration of the 5 year warranty.Ii contacted the parent company Sony who told me to take it to the nearest repairer to me. The TV according to the repairer can't be repaired economically as the part is no longer available( although Sony say they will have parts available for 7 years) therefore the whole screen would have to be replaced. The repairer cannot get the parts from Sony and Sony keep telling me that they are looking for the warranty. This has now been going
  6. Hi Bought this phone in March amongst other reasons because it claimed to be waterproof. II IS NOT. Despite Z3 webpage showing happy smiling people taking videos & photos underwater it is not waterproof as I learnt to my cost in Vietnam. Now I took it back to CW & they told me that as its over 28 days they could not swap it but will send to Sony which will take upto 14 days. The time limit is up next week & I know Sony will claim T&Cs that it is some how my fault. I did drop it into a sink for 10 seconds & it the wifi & calls no longer work . Photos & music are gre
  7. A friend of mine is having a nightmare with her Experia Miro mobile phone . . . it loses mail, it loses calls, it loses contacts and turns itself off intermittantly . . . she is 1 year into a 2 year contract and been back to the vodafone shop many times to resolve the said problems. It has been sent away to be fixed and it's still happening . . . to say this phone isn't fit for purpose is an understatement and the fact there are so many problem threads like this my friend is worried it will never be resolved. What legal rights does she have to get this sor
  8. Hi everyone, i come here as I'm really confused about what to do next, to summarise, I ordered a Sony KD65X9005A TV (2013 model) for £3100 on a buy now pay later finance agreement in April last year. The retailer Sonic Direct delivered the TV which was faulty on delivery and replaced it with another that then developed a fault after 4 months, at this point I think I rang Sony for advice and ended up dealing their support from that point on. Sony subsequently delivered 4 replacements under warranty, the TV I had originally ordered couldn't be r
  9. Hello CAG, Sorry if this is in the wrong forum, please feel free to move if incorrect. Long time lurker, only ever posted once before (against NCP - and won!!), just hoping someone can give me some helpful advise on an issue I now have. purchased a Sony TV from Tesco in April 2012. It had a Tesco 1 year warranty and also has a manufacturers 1 year warranty as well. No issues until now, but this weekend turned it on, and there are lines across the screen (horizontal), happens on all inputs/channels, checked cables etc etc, definitely the TV. Not impressed because I pai
  10. Got a E1 for christmas and had no end of problems with it since. I have one it is back at vodafone shop waiting for me to collect after being repaired allegedly. l am not the only one having problems u can establish this from the vodaphone reviews. It has deleted everything on my SD card. U cant set ringtones as when it had music on it nothing was recognised but the text tone could be recognised as jessie j pricetag. All photos deleted. It has also caused no end of problems with my sim card. I have not recieved text messages regarding things from vodaphon
  11. Hi Team, I bought Xperia Z2 in March 2014 which is when it came out. I have been a HTC user prior to that. Phone build quality and functions impressed me for first few weeks and then it started dropping calls. Being Techie, i have done factory restore, latest software update, Tried that SIM into different phone to provde its not SIM problem and etc. And finally it was a phone fault. Went to Vodafone shop with the problem as Intermiatan network dropping while call is going.. Vodafone Team logged this fault and sent it to Repair Centre which i think was their Repair Centre -
  12. End of June -July Around the end of June my contract with Virgin expired and after a another shoddy year of service, and an insurance claim made really awkward... I decided to change ServiceProvider to EE, (out of the frying pan...) i hadn't tried any recent flagship handsets so went to my local CarPhone Warehouse a stones throw from my house to give them a go.... while I was there they snagged me with a £120 cashback on my old handset on the then new Sony Xperia Z2! happy days! or so I thought on porting from virgin to keep me old number ...the regular will take 72 hours scenario ...went
  13. Hi all, A few months ago my friend purchased a Sony as100v sports camera to bring on our summer holiday. These are similar to a Go-Pro and come with a waterproof case so the unit can be used to film underwater. Day 1 of using the camera in the water resulted in the waterproof case failing and water getting into the camera itself, causing obvious damage. We are familiar with these types of cameras as we already have an Sony HDRAS15 which is a slightly older model. The unit has been usedcorrectly, and at depths well within the limitation of the unit. We actually took the camera o
  14. how about this one?.. i bought my son a ps4 in January when were living in Canada ..in May we moved back to the UK.. two weeks ago It just died. phoned Sony in the UK and was told as it was purchased in North America they couldn't help me ..although it is still under warranty and was told to contact Sony North America. .when I contact them they say its not their issue as I no longer live there they told me to contact Sony in the UK or take it to a Sony store. I took it to a store who wont touch it as I did not buy it there and they are a franchise and n
  15. Hello, Could you please help? Not sure where to post as this also involves poor service from Sony not just the laptop purchase. Bought a Sony VAIO Fit E model SVF1421S1EB laptop for £444.88 and a 3 year warranty £44.00 in November 2013. In January 2014 the mouse started behaving erratically, contacted Sony who sent a lengthy list of things to do in an attempt to resolve which I deemed overkill as it involved a system restore which would have wiped my data and software - I opted for an external mouse instead. In May 2014 the hinge broke, contacted Sony who claimed I had dam
  16. I received an email some weeks ago telling me that my Playstation Network password had been changed, £55 had been topped up on to my online wallet and that £55 had been used to purchase a digital copy of a game from the PSN store. This was quite surprising as at the time I was in the middle of a 12 hour hospital shift and already owned a physical copy of the same game. As no one else has access to my account it seemed pretty clear I’d been hacked, and as I’d logged my debit card on Sony’s site (something I’ll never do again) whoever had got into my account had been able to essentially withdraw
  17. Hello, I recently bought a Sony Xperia Z1 on a contract with Vodafone. The phone and contract was bought via a Carphone Warehouse. Within 28 days of purchase and after brief use in the rain the phone screen started to flicker, the issue progressed further until the phone screen was completely non functional. The touch screen and all buttons still responded, I could even hear myself navigating menus on the phone, but couldn't see it. I took the phone to a Carphone Warehouse store and put the phone in for repair. After two weeks I was informed the phone w
  18. Can anyone help please? Several years ago I purchased a Sony PS3 for my 11 year old son. I set up the online account with my own email address and since then he has been using this account to play games online. He is in his early teens now, and last week he bravely went online and wanted to change the email address on the account to his own email address. but in the process entered a typing error and now cannot get into the account. I have contacted Sony and explained the situation to them, giving them my original email address home address etc but they have
  19. Hello I bought an Xperia Z directly off Sony Mobile and about 5 weeks after owning it the back started to come unglued which seems to have happened to quite a few people. I contacted Sony customer services who arranged for it to be sent in for repair on the 14th Aug. and said it would take approx. 5-7 working days to repair. I got an e-mail confirming they had received it on the 16th Aug. 4 days ago I checked the status via the website they provided and it said "with repair engineer". It's being saying that every day for the past 4 days. I contacted Sony again yesterday as it had be
  20. Hello, I need some help from a SOGA expert. My Sony Bravia failed after almost exactly 3 years needing a new circuit board at a total cost of £122. The TV new was over £600. SOGA suggests that it should have lasted at least 6 years. Obviously I cannot go after Comet so my question is can I pursue Sony through SOGA, to the courts if needed. Their so called customer service is based off shore with very poor english and they were most unhelpful. I certainly won't buy Sony again. Any advce would be welcome. I will write to them suggesting they cough up as a good will ges
  21. Hello! This is my first post, but I have lurked for some time in admiration at the spirit of compassionate mutuality which is the essence of 'consumer citizenship'. For too long has unscrupulousness been the operating principle of commerce in this country. Right! So, I had an inoperational Playstation 3 replaced under warranty by Sony Computer Entertainment UK on the 2nd/1st/2013. The fault with the inoperational console concerned a faulty disk drive, which meant I had a disk lodged inside (namely a copy of Fifa 13). I was assured I would get my disc back within six weeks. This did
  22. Nice one Sony. www.at7addak.com/en/Articles/226627/News/PS3/Sony-Just-Patented-its-Own-Downfall Greed always kills in the end.
  23. Have I got a leg to stand on??? My 15yo son asked me to purchase an ps3 online bundle. He gave Sony the card details and they took the money. I have now discovered that Sony have kept the card details despite my son giving the wrong address and my son has now inadvertently run up a bill of £500!!!! Whilst I must take some responsibility, it peeves me that this company is allowed to keep these details without any proper checks and that there is no cap or limit applied. My son is not the only one to fall foul of this system and he wont be the last. My bank blames Sony and
  24. Hi there would be grateful if someone could help with this one. I have been a customer with o2 for a long number of years and took out a new contract for 24 months in March 2011 they sent my new phone Sony Ericsson xperia X10i not had any problems untill last month when it started dropping calls, switched itself off with 43 per cent battery power in the battery, etc,etc. Went to one of there shops, they sent it off for repair, it was sent back to my home with this note inside. Thanks for sending us your phone. One of our engineers has found that its got a problem that your warranty doesn'
  25. Hi, I was wondering if anyone could suggest me what should I do. I ordered 2 units of Sony Vaio laptops from sony website. I received an acknowledgement email from sony that they have received my order. Then after 3 hrs I got another email from Sony that for some reasons my card payment was not authorized by my bank and they asked me to call them. I made a call to sony straightaway. One of their Sales Agent told me that my bank did not authorize the payment but when they tried 2nd time my bank did authorize the payment and my payment has been accepted and the
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