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Brasseye

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About Brasseye

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  1. No its just my bank account via DD. I sent it back today so fingers crossed.
  2. No, but if the worst gets to the worst I can file a claim with PayPal hopefully
  3. You mean via what method? It was via my linked bank account.
  4. I actually paid by PayPal and the name Grewalz appeared on my statement, that threw me a bit till I put two and two together. Ill try what Ford said and let you know how I got on. Cheers
  5. It does but is also says **SALE ITEMS MUST BE RETURNED WITHIN 14 DAYS OF RECEIPT: ​Sale items are not refundable and thus can only be exchanged. If an exchange is not requested or available at the time of return an E-Voucher balance will be automatically added to your online account with Stuarts London. If you need Login details to your account please contact customer services anytime between 9am-5pm It just seems on purposely confusing!
  6. Hi Ford, thats what I thought . Im just worried that if I send them back though their returns process I am accepting their rules and will only get a voucher for the return. Should I email them a letter instead stating my rights under the law and intent to return for a refund and send them back that way? Cheers
  7. Hi, I was just asking for some advice regarding a recent order. I bought some jeans online from Stuarts London in their sale for 67 pounds. I received them today 31/01/18, tried them on but they dont fit (too small). I had to download the returns form and while filling it in I noticed the line- Sale items are NOT refundable, and can only be exchanged for another product or a credit-note as an e-voucher will be issued against the purchase. I have never encountered this before, I have bought many clothes items online and returned them for a refund successfully even in sales. I thought under the current rules I have 14 days to return for a refund no questions asked. I would be grateful for a clarification and the right way to return them for a full refund. Thanks!
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