I was just asking for some advice regarding a recent order.
I bought some jeans online from Stuarts London in their sale for 67 pounds.
I received them today 31/01/18, tried them on but they dont fit (too small).
I had to download the returns form and while filling it in I noticed the line-
Sale items are NOT refundable, and can only be exchanged for another product or a credit-note as an e-voucher will be issued against the purchase.
I have never encountered this before, I have bought many clothes items online and returned them for a refund successfully even in sales.
I thought under the current rules I have 14 days to return for a refund no questions asked.
I would be grateful for a clarification and the right way to return them for a full refund.