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92FS

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92FS last won the day on July 8 2014

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About 92FS

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  1. I did indeed choose the closest option on the return note. They had a promotion which, as I recall, showed a picture of a PS4 Pro. When I clicked through, they must have had some regular PS4s in the list of options because that's what I ended up ordering. My fault for not being more attentive, but the whole thing seemed a teeny bit misleading. Especially since the price I paid, ~£350, is what I'd expect to pay for a Pro model... certainly not a regular PS4 bundle, which retail for about a £100 less. I picked up on my mistake in the email confirmation, but it was too late to cancel at
  2. Thanks everyone. The subscription card was an optional extra in the 'bundle' (and yes, I opted in for it at an extra cost to myself). It's worth about £35 on its own, but hardly a reason to send everything else back to me! They could've queried why it wasn't with the other items, at which point I'd have noted that they must not have included it in the first place or that they lost it when processing the return. Their package never left the front desk of the Post Office (as far as my involvement with it goes), so it's impossible for me to have removed anything.
  3. Thought there was something fishy with my account balance on very.co.uk, I contacted customer service this morning. Turns out they've charged me again for a PS4 bundle that I returned last week, as an item was 'missing' (PlayStation Network 365 Day subscription card). Apparently it's in transit back to me and they say they're incapable of advising me until I get it back -- for whatever reason. Of course, no one from Very warned me that they'd charge me again, let alone that they'd be sending it back to me. Not a call, not even an email. Is 'Just figure it out yourself'
  4. UPDATE: I just wanted to let everyone know that this has all been sorted now. Very impressed with how quickly it was done, too. Didn't expect it be all worked out so soon. Lee, thanks again for looking into this. I'll now update my original post. I think it's fair to say that Vodafone completely redeemed itself, and the WRT is definitely a great asset to the company. I have no problem with returning as a customer in the future. Edit: I've tried to update my original post/thread, but it seems that I can't edit it (because it's probably been too long). Would a mod be able to mo
  5. Just checked my emails and it looks like the final bill for £290 just came through. Thanks in advance for any update. UPDATE: I just wanted to let everyone know that this has all been sorted now. Very impressed with how quickly it was done, too. Didn't expect it be done so soon. Lee, thanks again for looking into this. I'll now update my original post. I think it's fair to say that vodafoneicon completely redeemed itself, and the WRT is definitely a great asset to the company. I have no problem with returning as a customer in the future.
  6. I haven't cancelled my direct debit yet, so thankfully I haven't defaulted on anything. I don't think it's worth the hassle of letting them mess with my credit scores (and the hassle of removing any future markers on my report). I know it could be a hassle in itself to get the money back once it'll actually be taken (in July, I believe), but at least it won't affect my credit report in the meantime. Asides from defaulting (which I don't want to do), I'm guessing there isn't a way to delay/dispute the charges while this is looked at, is there?
  7. He did indeed respond very quickly -- yesterday evening, actually. I'm not sure if they texted all customers, but I do know that I received a text at the end of May. This led to a webpage -- and Lee told me that they have since then (after I read it) changed the wording on the webpage because it was "vague". So at the end of May/early June, I sent in a letter to check whether the conditions did apply to me. I asked whether they could let me know, and if I could contact customer services for a PAC code. Instead, I got a PAC code directly by SMS a couple of days later, with no
  8. The person I’ve been in contact with from customer services has completely ignored the whole point of my complaint (not to mention got my name entirely wrong in the initial reply) – can someone from the Web Relations Team please pick this up? I believe that Lee frequents this forum? (I will now go and fill out the form as I've seen in other Vodafone threads.) Edit: Reference number received: WRT 135 - CAG Forum [#7281299] From what I gather, only the Web Relations Team seems to care about things like this. So instead of sending my latest reply to someone who isn’t helping, I thought I’d j
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