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  1. Hi I recently returned an item to a small online retailer due to the item being faulty/ incompatible with another item it was designed for. I made it clear in their support ticket that I wished to return the item for a full refund. Their support rep responded with "If the item is faulty we will replace it for you from our stock." The attitude of the customer service rep and part of their Terms of Service has me concerned: "Where items are returned as faulty and no fault is found by [RETAILER] a charge of £19.99 plus return postage is payable to cover the engineer's time."
  2. Hi All, I have served notice to my landlord to move out of my apartment on 01/12/2016. There are no arrears and everything is up to date. My landlord however wants to do an inspection on 14/12/2016 which is over 2 weeks before the tenancy ends and I feel will not truly represent the condition the property will be in before handing the apartment back to him. The reasons given by him for doing this are to get an assessment done for trades people to fit there schedules and to prepare the property for the letting agent. This is all very well and good but the landlord has said i
  3. I purchased for 15,000 euros for a market sales wagon (a Fiat Ducato van, fitted with cooling units, shelves and such). Prior to the purchase I paid for a "car inspection" and purchased the van on the basis of a generally favorable review. However, the review missed the fact that the van was completely rusted underneath. It was purchased 2-3 weeks ago. I do not see how the inspection missed this. As the inspector's request, the van was taken to a garage so that he could see everything underneath (this was expensive as the license plates and insurance had lapsed, so needed to buy for short
  4. I have been working as agency in a private care provider. The staff get a good cash bonus if their inspections are good. One member of staff told me they were picked to speak to the inspector but chose not to tell all as they wanted their bonus. If they spoke out all the staff would have lost this payout (£500). Is it legal to offer a bonus that would potentially stop people from being honest and/or whisleblowing?
  5. Hi all. This may be a long post so please be patient!! I have had numerous issues with the attitude and practices of my landlord in the past (even being caught going through a laundry basket once for evidence of pets!!), but following a recent mid-tenancy inspection (where he was caught going through kitchen cupboards?!) I have had a letter posted to me with a number of issues raised. I will outline some of these below and just want to know where I stand with the demands - Numerous nails in walls to hang pictures. Taken on another adult tenant, so sub-le
  6. Hello! I would be really grateful if I could get some advice please! I had a tenancy inspection 28days ago and there were a few issues that they kicked off about (hairdye on the toilet seat etc!) One of them was that some of the lightbulbs needed replacing - however the light fittings in the property are 3 pin energy saving which cost between £10-£13 each and 5 of them all went over the Christmas period. We simply can not afford to replace them all - more like 1 a month at the moment!! Can we be evicted for something like this? I though I had read
  7. I have had damp in the property for over 9 months, The landlord refused to repair the damage, I am now getting evicted due to rent arrears. Due to the damage I can file for disrepair at the court which I have done. The landlord now wants to repair the damage which I don't have a problem with. The landlord has now sent me a "Notice to Tenant of Inspection" and that the "Property manager" will come round to the property which there is no property manager and nothing about one in the tenancy. The landlord is saying PERSON A is the property manager but he is not, He is a local tradesmen. He
  8. Hi, We have a routine house inspection planned for this coming week which has happened every six months for the last 5 years. During the last inspection the estate agent said it is now part of their procedure to take pictures of every room, which they then forward onto the landlord to show them what their property is currently like to give an impression of the type of people living in it. We agreed because we felt very on the spot but rang up later to say we weren't happy & they said this is the case with many of their tenants and they will have to rethink. Now, they have hir
  9. Hi all we are currently working overseas and are renting our home out (please don't think we are greedy BTL landlords . . . we don't really have a choice in this economic climate and we love our home). The letting agent had arranged for new tenants to move in, however despite passing the old tenant on inspection, the new tenants were not happy with the place and have said they will not sign the lease until we meet their demands. Some of these are spurious (they have decided they want us to replace some of the furniture which they were happy with when they first applied). Do we legally
  10. As a newby not sure if this is the right place to post this but here goes. I am about to move out of my rented flat and I have to have a property inspection. Not a problem with that except that the lettings agent wants to charge me £35 for the inspection! There is nothing in his T&Cs about a charge for this, but as he is holding a £500 deposit, if he decides to take it out of that there isn't much I can do about it. Does anyone know if he can legally just take this money without my consent.
  11. Hi, today I had my yearly house inspection by the letting agency that i am with, and in the conversation we had the agent said they are going to change the yearly inspections to quarterly inspections is this a bit to much? Never rented a house before that was inspected every 3 months before! Oh and I gave him a list of basic repairs that are needed, nothing fancy or expensive but I bet they dont get done!
  12. Hi Caggers Just thought this may be of some use to others on CAG Its a House inspection checklist form in PDF that you may use especially useful if renting to keep your own detailed copy of move-in and move-out. please feel free to use or amend.
  13. Hope someone here can provide a little advice. I recently left my rental property after ~5 years. My landlord did not take a deposit when I moved in, nor did they conduct an exit inspection with me present prior to me moving out (I requested that the landlord do this when I handed my notice in, but they did not get back to me about it). The landlord now wishes to charge me for some damages and cleaning which I am happy to pay for, as I simply ran out of time before I had a chance to clean the entire house to the standard I would have liked. I have a few concerns though: I believe
  14. Please can anyone offer any advice about resolving a dispute that began in May. I bought a laminate floor from Quickstep from their own online website in April, thinking they were a reputable company with quality products. However, not long after it was laid (a friend laid it) it became apparent one of its joints was faulty. I got their own dealer's fitter to see it and he agreed the joint was weak and that he would be nervous to lay it himself and he put this in writing, although his finding wasn't 100% conclusive in laying blame! To cut a long story short Quickstep
  15. I have a question regarding property inspections: Our landlord made an appointment for inspection and no one ever turned up. Now about two weeks later a new inspection was timetabled where photos will be taken, without an apology for no show last time. There are several questions I am asking myself: Do I have any right to complain if appointments are not kept and I am not informed, do I have to let people take photos (and of which areas) and what can they be used for (advertising online?), if the date the landlord fixes does not suit me, can I ask for a different one and where are these rules
  16. Hi all, Had notification on Monday of an inspection this Friday of the house I rent by the letting agent on behalf of the landlord. I am midway through painting the property, colours I chose and have agreed when I said I was painting, I would paint back to white when I eventually move out if the colours aren't suitable, mind when I moved in there was a bright pink wall in the living room. My main worry is that I am doing this painting alone and the ceilings too high in my bedroom for me to complete on my own, waiting for my boyfriend to come over so he can paint the tops of the
  17. hi there i want advice on getting a car inspection i have my astra mk6 1.4t at the dealer for checks on problems that i have and fond no problems i contacted vauxhall and they said it was the characteristic of the model that i have. i dont agree with them so i need a second opinion
  18. I moved out of rental property at the end of May. but the landlord did an inspection at the beginning of June. Can he do that? Thanks
  19. as to my question their is case law that stipulates that a party to an assignment of a debt can inspect the deed of assignment, especially if it has gone legal any links to a thread with the case law thanks
  20. forgive me for my ignorance, I am a first time letter and want to know if I am going to be told to remove posters basically. I dont see anything in our contract which states that posters cannot been put up. currently my flat mate has a few posters and a flag pinned on the wall. I have not seen this as a problem as blu-tack always leaves a mark, and my mirror is actually hung on a pin. also, we have our inspection tomorrow and i am going to point out a few things which i feel needs to be seen too but i am unsure as to whether i am being picky. my kitchen tap drips and the fridge door is needi
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